The staff was exceptional. The lobby area and halls were clean and welcoming. My room was okay, but the heat didn't work after the first day of my stay and the bathroom sink had a slow drain. Also, the breakfast is poor. It consists of processed, unheathlty foods presented as healthy. Nothing is organic or underprocessed. The "cage free" scambled eggs did not look or taste like eggs at all. Only white sugar is available and even the jam was sweetened with some chemical sugar alternativem, but, hey, it's sugar free! All the foods provided are guaranteed to contribute to diabetes or heart disease. It might be easy and cheap to offer these processed, awful foods to travelers, but it's one reason why I don't like to book at this chain. If you care about your health, the free breakfast is not worth eating.