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Recent guest reviews

The hotel was located in a central area close to the boardwalk and downtown gas lamp district. The room however was filthy and obviously not cleaned anywhere near their COVID-19 obligations. The carpet had crumbs, several old French fries and even toe nail clippings on it. So it obviously wasn’t vacuumed from the previous occupants. The windows had profanity written on them with what appeared to be greasy fingers. So those obviously were not cleaned or wiped down either. It was honestly like walking into an old college crash pad! I would not recommend staying here and will definitely not book another room at this hotel in the future.

The location was perfect! The AC unit leaked a little

Stayed for one night during the pandemic. The hotel had clearly cut back radically on staff, despite the relatively high number of guests. The result meant waiting in a long line to check in, a long line to order dinner at the bar, and a line so long to order coffee at breakfast that we gave up and went elsewhere. The room claimed to provide bottled water; but it was only available at the front desk, upon request.

I dislike the fact that there was no Parking. So we couldn’t really enjoy the stay once we found a Parking we didn’t want to leave to avoid looking for a parking

Loved the hotel shuttle to and from the airport, only 8 minutes away, and the driver Mike is awesome.

Very well kept - friendly and accommodating staff - The gym was a bit small fort the size of the hotel.

They had a room available when I checked in early and were very attentive and accommodating throughout my stay.

The location was excellent. The rooms are outdated. I looked like it was last renovated in the 90's

Check in was quick and easy. Staff is friendly and cooperating but the room is tiny. We had a baby with us and after requesting a crib there was hardly any place in the room to walk around Without bumping into it's Bathroom door does not lock.Especially for that price no complementary breakfast was disappointing too.

Excellent service, simply awesome, love the beds!!!!

Booked the room with continental breakfast but they charged it twice by adding the cost to the final bill.

Contemporary and convenient to things to do in downtown San Diego.

The location was in great proximity to public transit and it had a airport shuttle

Great location Staff was nice but we asked housekeeping to come back in 1 hour when we would be gone But they never came back When we got back late that night our room had not been made up. Everything else was wonderful

we enjoying stay there it was excellent experience with you thank you very much

Other fees, also $50 a night to park. No continental breakfast and prices of food is outrageous

The Concierge was the best. She was so friendly and helpful

Staff is amazing, especially Anthony at the front desk.

Nice place. I would stay again. Great location and the staff was polite.

W Broadway San Diego CA

Hotel highlights

  • Walking distance to Port of San Diego and B Street Cruise Ship Terminal
  • Free WiFi in public areas
  • Onsite dining
  • Free airport shuttle

Located in Downtown San Diego within a short walk of USS Midway Museum, The Westin San Diego Downtown is within a mile (2 km) of other popular sights such as San Diego Convention Center. This 436-room, 4-star hotel has conveniences like an outdoor pool, a free airport shuttle, and a fitness center.


Dining

This hotel is home to a restaurant and a bar/lounge. Get a pick-me-up at the coffee shop/café. For your convenience, a to-go breakfast is served for a fee each morning from 8:00 AM to 11:30 AM.


Rooms

The 436 rooms have an array of amenities, including refrigerators, coffee makers, and laptop-compatible safes. 50-inch TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Pillowtop beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other amenities include phones, ironing boards, and desks. Housekeeping is available on request.


Property features

Guests staying at The Westin San Diego Downtown enjoy an outdoor pool, a fitness center, and a spa tub. Airport transportation is made easy with a free airport shuttle (available on request). The front desk has multilingual staff on hand 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Suite, 1 King Bed, Non Smoking, Bay View

1 King Bed | Sleeps 4

Junior Suite, 1 King Bed, Non Smoking, Bay View

1 King Bed | Sleeps 4

Guest reviews for The Westin San Diego Downtown

Everyone (29) Couples (4) Family (8)
2
Partner Couples

The hotel was located in a central area close to the boardwalk and downtown gas lamp district. The room however was filthy and obviously not cleaned anywhere near their COVID-19 obligations. The carpet had crumbs, several old French fries and even toe nail clippings on it. So it obviously wasn’t vacuumed from the previous occupants. The windows had profanity written on them with what appeared to be greasy fingers. So those obviously were not cleaned or wiped down either. It was honestly like walking into an old college crash pad! I would not recommend staying here and will definitely not book another room at this hotel in the future.

By on Apr 8, 2021

Review comment responded on Apr 8, 2021

We appreciate you taking the time to share your feedback. We're deeply disappointed you had such challenges during your time with us. We regret that your room wasn't refreshed properly. We hold ourselves to a much higher standard so we'll address your concerns with our team to help us rectify these problems moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.

5
Family

The location was perfect! The AC unit leaked a little

By on Apr 5, 2021

Review comment responded on Apr 6, 2021

Thank you for this lovely review! We're thrilled to know you had such a wonderful experience at The Westin San Diego Downtown. We're also glad you enjoyed our prime location and proximity to so many of the city's best attractions. That's what we love to see! We look forward to hosting you again so we can share yet another fabulous experience with you! Have an amazing day!

3
Family

Stayed for one night during the pandemic. The hotel had clearly cut back radically on staff, despite the relatively high number of guests. The result meant waiting in a long line to check in, a long line to order dinner at the bar, and a line so long to order coffee at breakfast that we gave up and went elsewhere. The room claimed to provide bottled water; but it was only available at the front desk, upon request.

By on Mar 29, 2021

Review comment responded on Mar 29, 2021

Thank you for the feedback. While it's great you enjoyed your time with us so much, we regret that our services didn't meet your expectations. We hold ourselves to a higher standard so we'll be sure to discuss your feedback with our team moving forward. We look forward to hosting you again soon for a more positive experience.

2
Friends

I dislike the fact that there was no Parking. So we couldn’t really enjoy the stay once we found a Parking we didn’t want to leave to avoid looking for a parking

By on Mar 28, 2021

Review comment responded on Mar 28, 2021

Thank you for sharing your feedback. It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

4
Business Business

Loved the hotel shuttle to and from the airport, only 8 minutes away, and the driver Mike is awesome.

By , from Chicago on Jan 24, 2021

Review comment responded on Jan 24, 2021

Thanks for the great rating, Pavy! We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting The Westin San Diego Downtown soon, we'd love to have you back! Have a lovely day!

4
Business Business

Very well kept - friendly and accommodating staff - The gym was a bit small fort the size of the hotel.

By , from Miami, Florida on Feb 18, 2020

Review comment responded on Feb 25, 2020

Thank you for taking the time to share your valuable feedback.

5
Business Business

They had a room available when I checked in early and were very attentive and accommodating throughout my stay.

By on Feb 12, 2020

Review comment responded on Feb 14, 2020

Thank you for your review. We look forward to welcoming you back on a future trip to America's Finest City!

3
Partner Couples

The location was excellent. The rooms are outdated. I looked like it was last renovated in the 90's

By on Jan 12, 2020

Review comment responded on Jan 16, 2020

Thank you for your review. While I'm glad you enjoyed our prime location it's disappointing to read that we didn't meet your expectations. Our guestrooms were renovated to the newest Westin design in 2013-2014 as part of our $15 million renovation. We hope you will come back and stay with us again, should your travels bring you to San Diego.

2
Family with small children

Check in was quick and easy. Staff is friendly and cooperating but the room is tiny. We had a baby with us and after requesting a crib there was hardly any place in the room to walk around Without bumping into it's Bathroom door does not lock.Especially for that price no complementary breakfast was disappointing too.

By on Oct 13, 2019

Review comment responded on Nov 5, 2019

Thank you for choosing the Westin San Diego and for your feedback. We appreciate the insight and will be sure to share with our team.

5
Business Business

Excellent service, simply awesome, love the beds!!!!

By on Sep 11, 2019

Review comment responded on Sep 16, 2019

Thanks for staying with us. We appreciate your feedback!

The Westin San Diego Downtown

400 W Broadway, San Diego, CA 92101
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