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Recent guest reviews

Just one night stay. Parking is a little crowded. Due to Covid, breakfast is given in a bag. Just a lot of carbs. Coffee was brown water

The room was not at all as it was depicted online. It was old and worn, the air conditioner was extremely loud. Every time it would activate it sounded like a door was being forced open and then shut when it would power down. No hot water for a day, power went out. Had to use a different room to shower. Asked if we could just move to a room that had hot water and power, to no avail. Hot water and power did get restored, but not until later toward the evening. Very loud group in the parking lot, so loud to the point police were called. None of the amenities offered (pool, fitness center) were available due to Covid-19, but are still being listed as available. I have stayed in several Holiday Inn Express locations across the country and never had such a negative experience.

Always great customer service and friendly faces. Clean and comfortable

very old, loud and dirty. Staff not nice and not accommodating when we told them we wanted another room because we have a young child and were next to some drunk young kids. They said they can not change rooms. Do not recommend this place at all.

The best Holiday Inn Express. From the greeting of hotel staff to checking out on last day, it was a great hotel!

We really liked the location and the bed was VERY comfortable and clean. The main room was also clean as well as the bathroom ... at first glance. Then we noticed the ants. They seemed to stay in the bathroom area, but were all over everything in the morning including on and IN our closed container of baby formula. The hallways smelled a little old and carpets need a deep cleaning. But the staff was Very friendly and helpful at check in. Breakfast was also great with lots of variety.

Very clean They did not receive our reservation from Orbitz. Both people that were working the front desk made sure we were able to get a room at the rate we had paid to Orbitz

Not a very good hotel. The carpet was so dirty. Elevator was not near by. People were frustrated due to long lines during breakfast. The breakfast ladies were working tirelessly. They seem nice to people.

Front desk staff was very respectful and nice! Made me feel very comfortable. Room was immaculate-super clean!!!! Breakfast was a little busy and limited tables but the staff was quick to add more items. Thank you, we had a wonderful time.

This hotel is close to the 15 freeway which made getting around San Diego convenient. The staff was friendly and responsive to us. The room was clean and comfortable. An added benefit is that there is a really good barbeque restaurant within a close walk. We would choose that hotel again next time we need one in San Diego.

Nice location. Terrible parking. Would stay here again if it improved its parking

I enjoyed my stay even though it was for one night. The only thing is that they only had one elevator access down at second entrance so anyone staying on second floor near the front of hotel that can’t walk up stairs has to walk a ways 🙁

This was the most horrible hotel I have stayed in...in 40 years. It ruined our vacation...it ruined my 8 yr old daughter's spring break. If they can't keep insects from infesting their guest rooms they should shut down. I tried to upload pictures of the dead ants I killed but they were too large. I'd gladly send to anyone who requests. The management were rude and did not care.

Everything was great and the breakfast was one of the best I have had traveling.

I have stayed there a few times for business as I am in the area often and it is close to where I need to be. unfortunately will no longer. parking is a huge issue and too many large trucks with trailers take up the space. this has been allowed to happen on past trips. I am a single business woman traveling alone and do not feel safe in the extra parking provided. This week I was there 2 nights and came in after 9. this parking is further away but I have to wonder why these trucks are often allowed the good safe areas. I did mention it to stafff without solution.

We always enjoy staying here as it's in a great location due to being next to the freeway. It's so lovely inside & spacious rooms & best of all is the good HOT FREE breakfast. We did not mind staying in our room watching t.v. as the yr. 2017 drew to a close & welcomed in 2018. Loved the Christmas decorations & lovely landscape outside. Very pleasant.

W Bernardo Dr San Diego CA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Rancho Bernardo, Holiday Inn Express San Diego N - Rancho Bernardo, an IHG Hotel is within a few miles (5 km) of sights such as Rancho Bernardo Inn Course and Oaks North Golf Club. This 180-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Start your day off right with a free buffet breakfast. Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Order from room service to satisfy your hunger without leaving your room.


Rooms

The 180 rooms have an array of amenities, including refrigerators, coffee makers, and free weekday newspapers. Guests can expect free WiFi and 37-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and pillow menus ensure a restful night. Other amenities include free local calls, free bottled water, and safes.


Property features

Guests staying at Holiday Inn Express San Diego N - Rancho Bernardo, an IHG Hotel enjoy an outdoor pool, a fitness center, and 6 spa tubs. There's free parking and a free area shuttle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include free WiFi in public areas, a conference center, and a business center.

Room options

Room, 2 Double Beds, Accessible, Non Smoking (Hearing, Roll-In Shower)

2 Double Beds | Sleeps 4

Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

1 Queen Bed | Sleeps 3

Suite, 1 Queen Bed with Sofa bed, Non Smoking

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 1 Twin Bed, Accessible, Non Smoking

1 Twin Bed | Sleeps 4

Guest reviews for Holiday Inn Express San Diego N - Rancho Bernardo, an IHG Hotel

Everyone (27) Couples (2) Business (1) Family (16) Other (1)
4
Family with small children

Just one night stay. Parking is a little crowded. Due to Covid, breakfast is given in a bag. Just a lot of carbs. Coffee was brown water

By on Oct 19, 2020

1
Family Family

The room was not at all as it was depicted online. It was old and worn, the air conditioner was extremely loud. Every time it would activate it sounded like a door was being forced open and then shut when it would power down. No hot water for a day, power went out. Had to use a different room to shower. Asked if we could just move to a room that had hot water and power, to no avail. Hot water and power did get restored, but not until later toward the evening. Very loud group in the parking lot, so loud to the point police were called. None of the amenities offered (pool, fitness center) were available due to Covid-19, but are still being listed as available. I have stayed in several Holiday Inn Express locations across the country and never had such a negative experience.

By , from Chicago on Sep 8, 2020

5
Partner Couples

Always great customer service and friendly faces. Clean and comfortable

By on Jul 21, 2020

4
Everyone

By on Mar 9, 2020

2
Family Family with small children

very old, loud and dirty. Staff not nice and not accommodating when we told them we wanted another room because we have a young child and were next to some drunk young kids. They said they can not change rooms. Do not recommend this place at all.

By on Feb 18, 2020

5
Everyone

By on Jan 18, 2020

Review comment responded on Jan 21, 2020

Thanks for staying with us.

5
Family Family

By on Jan 12, 2020

Review comment responded on Jan 16, 2020

Thank you for staying with us.

5
Family

The best Holiday Inn Express. From the greeting of hotel staff to checking out on last day, it was a great hotel!

By on Nov 30, 2019

Review comment responded on Dec 11, 2019

Thanks for the great feedback. We hope to see you again!

3
Everyone

We really liked the location and the bed was VERY comfortable and clean. The main room was also clean as well as the bathroom ... at first glance. Then we noticed the ants. They seemed to stay in the bathroom area, but were all over everything in the morning including on and IN our closed container of baby formula. The hallways smelled a little old and carpets need a deep cleaning. But the staff was Very friendly and helpful at check in. Breakfast was also great with lots of variety.

By on Sep 25, 2019

4
Family Family

Very clean They did not receive our reservation from Orbitz. Both people that were working the front desk made sure we were able to get a room at the rate we had paid to Orbitz

By on Feb 25, 2019

Review comment responded on Apr 26, 2019

So glad it worked out. Thank you for staying with us.

Holiday Inn Express San Diego N - Rancho Bernardo, an IHG Hotel

17065 W Bernardo Dr, San Diego, CA 92127
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