Great location. Walking distance to old town, shops, and restaurants. Public transportation trolley transit is a short distance away.
Front desk staff RUDE and does not understand the meaning of customer service. He was agitated with his job and guests, unpleasant, and condescending to guests. He even went as far to say "some people ask the craziest questions". He told us to bring your dirty towels downstairs, and pick up clean towels if you want, and there is not cleaning services!" The room was gross, especially the bathroom had hair in the tub, soap scum around the faucets, floor and casings were rotted from water damage. Broken desk chair. The entire stay was disgusting and will never stay there again.
Clean and quiet!!! Staff were very helpful. Close to Old Town.
This is a very cute hotel close to many quaint restaurants and shops. My only complaint was the front desk person during the late night shift. He was a bit rude and looked bothered when I would ask questions. I understand it's late and he was probably tired but in the hospitality industry, you have to leave the attitude at home. Other than that, I would definitely stay here again.
the staff is Great this was our 4th year of spending Labor Day weekend with them,,,,Air conditioners are quite loud though had to move rooms due to floor physically moving/shaking,,,thank you JMW Seattle
Have to park on the street or paid $25 to in garage parking!
The room smelled bad. There was cockroaches all around the building. There was hair all around the bathroom that was there upon our arrival. They charge $25 just to park there. At least have valet If you’re going to charge that much. The floor kept vibrating because we must have been near the AC or iice machine. We couldn’t turn off the AC we called front desk he said I don’t know how to do it sent security to our room he couldn’t really figure it out either. Upon checking out the manager asked how was my stay I said it was ok with a negative tone and he didn’t say one word. Not even how can we improve not even thank u for staying here.
Rooms are nicely renovated. Only stayed one night, so didn't really use any amenities. Breakfast is always a welcome addition. Only dealt with Frank at the front desk during my stay--he was excellent: friendly & very helpful!
The stay was very enjoyable... but, in one of the hallways there was constant marijuana smell coming from the rooms. I had to walk through this hallway multiple times a day with my kids
It was very helpful nearby the airport nice location Rooms are clean !!
Always a good stay at this location, don’t pay for parking and just park off the street
Located in Old Town San Diego within a short walk of Old Town San Diego State Park, Fairfield Inn & Suites San Diego Old Town is within 2 miles (3 km) of other popular sights such as Hotel Circle. This hotel has 123 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.
Start your day off right with a free buffet breakfast, served each morning from 6:30 AM to 10:00 AM.
All of Fairfield Inn & Suites San Diego Old Town's 123 air-conditioned rooms provide microwaves, coffee makers, and free weekday newspapers. Guests can expect free WiFi and LCD TVs with cable channels and pay movies. Free local calls, video-game consoles, and hair dryers are also standard. Housekeeping is available once per stay.
Guests staying at Fairfield Inn & Suites San Diego Old Town enjoy an outdoor pool, a gym, and a spa tub. Self parking is available for USD 25 per night. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and concierge services. Additional amenities include free WiFi in public areas, conference space, and a business center.
Great location. Walking distance to old town, shops, and restaurants. Public transportation trolley transit is a short distance away.
Front desk staff RUDE and does not understand the meaning of customer service. He was agitated with his job and guests, unpleasant, and condescending to guests. He even went as far to say "some people ask the craziest questions". He told us to bring your dirty towels downstairs, and pick up clean towels if you want, and there is not cleaning services!" The room was gross, especially the bathroom had hair in the tub, soap scum around the faucets, floor and casings were rotted from water damage. Broken desk chair. The entire stay was disgusting and will never stay there again.
Clean and quiet!!! Staff were very helpful. Close to Old Town.
Thanks!!!
Thank you!!!
Thank you for taking time to provide feedback about your recent stay.
This is a very cute hotel close to many quaint restaurants and shops. My only complaint was the front desk person during the late night shift. He was a bit rude and looked bothered when I would ask questions. I understand it's late and he was probably tired but in the hospitality industry, you have to leave the attitude at home. Other than that, I would definitely stay here again.
I am sorry to hear about our late night staff. It will be addressed right away. Thank you for the feedback.
the staff is Great this was our 4th year of spending Labor Day weekend with them,,,,Air conditioners are quite loud though had to move rooms due to floor physically moving/shaking,,,thank you JMW Seattle
Thank you so much for staying with us. We are working get new AC units that are more quiet.
Have to park on the street or paid $25 to in garage parking!
Thank you so very much!!!