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Recent guest reviews

The room smells and was not clean when I arrived. There were used towels under the sink and it does not feel clean. The staff were friendly but overall the room wasn’t satisfactory

Great deal for the price! Rooms were half price compared to downtown San Diego. Super clean, super quiet, staff was super friendly. I would stay there again

They were supposed to supply kitchen utensil . And nothing . Smoke free room but room smelled of smoke and pet

Motel was a good value for the price.

Don't have enough supplies for shampoo and soap. Just snack for breakfast,

needs updating,

Very Pet friendly. Found location to be great for my job interview and nearby restaurants.

Friendly staff at check in and the room was spotless. A bit noisy since the room was near the road but that's normal

Didn’t end up staying at this property so I can’t really leave a honest review

Perfect! Thank you! Had a wonderful stay here! Will come back again

Property was quiet but cleanliness is a big issue here. I was chased out of my bed by a black widow spider. Luckily I wasn’t sleeping. Attendant on duty quickly gave me another room.

We ended up staying at the Courtyard Marriott.. very unpleased with the extended stay

I gave an overall rating of average because I don’t really know how the price compares to other places in the area. The hotel is a little run down. When I entered my room it had that smell you get when you enter some Las Vegas rooms. You know that cigarettes were smoked in here for a long time before it became a smokeless hotel. The breakfast is not much...oatmeal packets, granola bars, maybe a little fruit. My son’s basketball team stayed there in a big part because the coach thought there was a decent breakfast to feed the team in the morning. He had to make other plans because that breakfast was not going to feed the team. Also, there were hairs on the sheets to our bed. On the good side, the staff was very nice and helpful. If you are just looking for s cheap place to crash and this hotel is cheaper than others in the area it could be for you.

Staff was unprofessional and room was not thoroughly clean. Counter was not wiped down and there was a dirty sock on the curtain rail. Won’t stay again.

Pacific Heights Blvd San Diego CA

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

This 135-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.


Rooms

32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer free toiletries. Kitchens, refrigerators, and microwaves are other standard amenities. Housekeeping is available on request.


Property features

You can take advantage of free parking if you drive. Additional amenities include free WiFi in public areas, coffee/tea in a common area, and laundry facilities.

Room options

Studio, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Studio, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Studio, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Guest reviews for Extended Stay America San Diego - Sorrento Mesa

Everyone (38) Couples (10) Business (11) Family (8) Other (3) Friends (1)
2
Everyone

The room smells and was not clean when I arrived. There were used towels under the sink and it does not feel clean. The staff were friendly but overall the room wasn’t satisfactory

By on Nov 12, 2022

Review comment responded on Nov 13, 2022

Dear Andreas, thank you for choosing us. We are glad you were pleased with our warm reception, and our staff was attentive to your needs. However, the cleanliness and room conditions you describe are unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please come back and validate the changes we will implement and experience the stay you expect and deserve. Thank you! Sincerely,Hotel Management

5
Everyone

Great deal for the price! Rooms were half price compared to downtown San Diego. Super clean, super quiet, staff was super friendly. I would stay there again

By on Jul 11, 2022

Review comment responded on Jul 18, 2022

Dear Graham, it was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to read you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please revisit us the next time you are in the area. Sincerely, Hotel Management

1
Everyone

By on May 24, 2022

2
Family

They were supposed to supply kitchen utensil . And nothing . Smoke free room but room smelled of smoke and pet

By , from Yucaipa on Mar 28, 2022

Review comment responded on Mar 31, 2022

Cynthia, thank you for taking the time to evaluate your stay. We certainly apologize for any miscommunication regarding our kitchenware policy. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We also regret the disruption caused by the smell of smoke. Even though our guest rooms are smoke-free, we occasionally have violators of this rule. We take this matter seriously and will look into it. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, Hotel Management

5
Partner Couples Business Business

Motel was a good value for the price.

By on Mar 6, 2022

Review comment responded on Mar 7, 2022

Kris, thank you for the excellent review. We are glad that your stay was enjoyable and that we were able to exceed all of your expectations for a great price. We appreciate you taking the time to leave your kind remarks. Thank you for choosing Extended Stay America. We hope to have the opportunity to welcome you back soon. Sincerely, Hotel Management

4
Family with small children

Don't have enough supplies for shampoo and soap. Just snack for breakfast,

By on Sep 14, 2021

Review comment responded on Sep 15, 2021

Jun, thank you for choosing Extended Stay America. We are glad to see from your rating that you had a pleasant stay overall. However, we apologize if we did not meet some of your expectations. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management

3
Everyone

By on Aug 9, 2021

2
Everyone

needs updating,

By on Jul 27, 2021

Review comment responded on Jul 28, 2021

Thank you for your feedback. We uphold all of the brand standards for quality and service. We are so sorry that our hotel fell short of your expectations, and we thank you for bringing your concerns to my attention. We appreciate your feedback and candor. Sincerely, Hotel Management

5
Everyone

By on Jul 6, 2021

5
Partner Couples

Very Pet friendly. Found location to be great for my job interview and nearby restaurants.

By , from Sacramento on Jan 11, 2021

Review comment responded on Jan 12, 2021

David, thank you for sharing your review of Extended Stay America. It was also a pleasure to know you liked our pet-friendly feature and that our convenient location worked out well for you. On behalf of everyone, we invite you to revisit us on your next trip to our city. Sincerely, Hotel Management

Extended Stay America San Diego - Sorrento Mesa

9880 Pacific Heights Blvd, San Diego, CA 92121
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