See all properties

Hotel Jardines del Carmen

3.0 star property
Hotel with free parking, 9-minute walk to San Cristóbal de las Casas Cathedral
VIP Access

Choose dates to view prices

Photo gallery for Hotel Jardines del Carmen

Standard Apartment, Multiple Beds | Private kitchen
Standard Room, 1 King Bed | Iron/ironing board, free cribs/infant beds, travel crib, free WiFi
Exterior
Standard Apartment, 1 King Bed | Terrace/patio
Interior

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Laundry
  • Room service
  • Housekeeping

Explore the area

View in a map
Av. Ignacio Allende No. 22, San Cristóbal de las Casas, CHIS, 29250
  • Place, Arches of Carmen
    ‪3 min walk‬
  • Place, Santo Domingo Handicraft Market
    ‪7 min walk‬
  • Place, San Cristóbal de las Casas Cathedral
    ‪8 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪117 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Standard Apartment, Multiple Beds

Standard Apartment, Multiple Beds | Private kitchen

Standard Apartment, Multiple Beds

  • 2 bedrooms
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Standard Apartment, 1 King Bed

Standard Apartment, 1 King Bed | Iron/ironing board, free cribs/infant beds, travel crib, free WiFi

Standard Apartment, 1 King Bed

  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Iron/ironing board, free cribs/infant beds, travel crib, free WiFi

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds | Iron/ironing board, free cribs/infant beds, travel crib, free WiFi

Deluxe Double Room, 2 Double Beds

  • City view
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

San Cristóbal de las Casas

Located within a 5-minute walk of Arches of Carmen, Hotel Jardines del Carmen is within a 15-minute stroll of San Cristóbal de las Casas Cathedral. This 25-room, 3-star hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a rooftop terrace.

What's nearby

  • Arches of Carmen - 3 min walk - 0.2 miles
  • Ciudad Cuauhtemoc - 3 min walk - 0.2 miles
  • Santo Domingo Handicraft Market - 7 min walk - 0.4 miles
  • Plaza 31 de Marzo - 7 min walk - 0.4 miles
  • San Cristóbal de las Casas Cathedral - 8 min walk - 0.5 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 71 min drive

Restaurants

  • ‪Taqueria El Charrito - ‬5 min walk
  • ‪El meson del Taco - ‬2 min walk
  • ‪Tacos Mexico Lindo - ‬3 min walk
  • ‪Yik Café, Carmen - ‬5 min walk
  • ‪Taqueria Los Mixes - ‬4 min walk

About this property

Hotel Jardines del Carmen

Hotel with free parking, 9-minute walk to San Cristóbal de las Casas Cathedral
At Hotel Jardines del Carmen, guests have access to a rooftop terrace, free WiFi in public areas, and a terrace. There's free parking if you drive. The 24-hour front desk has staff standing by to help with tours or tickets, securing valuables, and luggage storage. Additional amenities include laundry facilities, a porter/bellhop, and a garden.
Guests can expect Smart TVs with cable channels, along with free WiFi and wired Internet. Patios, phones, and free toiletries are other standard amenities. Change of towels is available on request.

Similar properties

Couples treatment rooms, hot stone massages, body scrubs, massages
Magnolias Boutique Suites & SPA
  • Spa
  • Free WiFi
  • Business services
  • Laundry
8.4 out of 10, Very Good, 9 reviews
Magnolias Boutique Suites & SPA

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Family friendly

  • In-room crib
  • Laundry facilities
  • Travel crib

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 1 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 150 per pet (varies based on length of stay)
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: MXN 150 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 1 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Jardines Carmen San Cristobal de las Casas
Hotel Jardines del Carmen San Cristobal de las Casas
Jardines del Carmen
Jardines del Carmen San Cristobal de las Casas
Hotel Jardines Carmen
Jardines Carmen San Cristobal de las Casas
Hotel Andador Jardines
Jardines Del Carmen
Hotel Jardines del Carmen Hotel
Hotel Jardines del Carmen San Cristóbal de las Casas
Hotel Jardines del Carmen Hotel San Cristóbal de las Casas

Frequently asked questions

Is a free cancellation option available at Hotel Jardines del Carmen?

Hotel Jardines del Carmen provides free cancellation on select room rates. To learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at Hotel Jardines del Carmen?

As of Dec 23, 2025, prices found for a 1-night stay for 2 adults at Hotel Jardines del Carmen on Jan 18, 2026 start from $42.05, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Hotel Jardines del Carmen?

This hotel is located in San Cristóbal de las Casas, just steps from Arches of Carmen and Ciudad Cuauhtemoc, and within a short walk of Santo Domingo Handicraft Market. You'll also find Mesoamerican Museum of Jade and Ex-Convent of Santo Domingo less than a mile away.

Is parking available on site at Hotel Jardines del Carmen?

Yes, self parking is offered for free at the hotel.

Does Hotel Jardines del Carmen have a casino?

No, Hotel Jardines del Carmen doesn't have a casino.

Will I find an indoor pool at Hotel Jardines del Carmen?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Hotel Jardines del Carmen?

Couples staying at this hotel will appreciate amenities like a smart TV and free Internet access as well as a rooftop terrace.

Does Hotel Jardines del Carmen have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Jardines del Carmen feature a restaurant that includes a breakfast menu?

No, Hotel Jardines del Carmen doesn't have a restaurant that serves breakfast.

Will Hotel Jardines del Carmen allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Hotel Jardines del Carmen for a fee of MXN 150 per pet, per night.

Does Hotel Jardines del Carmen have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Hotel Jardines del Carmen?

The closest major airport to Hotel Jardines del Carmen is Angel Albino Corzo Intl Airport (TGZ), which is about 27.8 mi away.

Can I book a room with a balcony at Hotel Jardines del Carmen?

Yes, every guestroom at Hotel Jardines del Carmen comes with a patio with some featuring garden or city views.

Hotel Jardines del Carmen Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 17 out of 72 reviews
Rating 8 - Good. 26 out of 72 reviews
Rating 6 - Okay. 17 out of 72 reviews
Rating 4 - Poor. 9 out of 72 reviews
Rating 2 - Terrible. 3 out of 72 reviews

8.0/10

Cleanliness

7.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

jonathan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This place was off the historic center, I enjoy the stay in the 2 bed apartment. To get to, it requires a narrow side walk walk. They offer a few parking spots but can be challenging to access if traffic is heavy. After 10pm, they lock the property and you have to hit a buzzer to get in. I was not informed about this so I thought I was locked out for the night until I saw a buzzer above head level. I had a good stay.
Stayed 1 night in Apr 2025

6/10 Okay

Ercilda

Liked: Cleanliness
Bom!
Stayed 1 night in Aug 2021

4/10 Poor

Luis, Guatemala

Liked: Cleanliness, staff & service, property conditions & facilities

Cozy n Cold

Cold weather and no hot water. By the time we had warm water it was checkout time. Continental breakfast consisted of small sweet bread, coffee,tea and ripe bananas, a few apples.
Stayed 1 night in Dec 2017

4/10 Poor

Elisabeth, Australia

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Nice staff, noisy place

Staff were very nice to me each time I pointed out there was no hot water in the shower, and I was the only guest that week. Amazingly, it took until my last morning for the hot water to work properly. They did issue me with a refund.
Stayed 5 nights in Nov 2017

8/10 Good

Bryce

Liked: Cleanliness, staff & service, property conditions & facilities

Jardines

No heat.
Stayed 2 nights in Nov 2017

8/10 Good

Jorge , Tabasco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good price, excellent staff, great location.

Good price, excellent staff, great location. very good attention , the days we were there , were fine. Great attention of the team hotel .

6/10 Okay

Tim, Exmouth

Disliked: Cleanliness, property conditions & facilities, room comfort

San Cristobal Chiapas!!

Vheap hotel locatef in the centre of San Cristobal with parking Great for sightseeing but was very old and basic We only returned to the hotel at 11pm in the night so was ok for us

10/10 Excellent

Tom, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet and chilled out with friendly staff

This was a very nice quiet and clean place with comfy beds and a good size bathroom. Shower took a while to heat up but thats a miniscule complaint. The staff were very friendly and available all hours of the night if need be. Its a 2 minute walk from the scenic church with 500 stairs and at most a 10 minute walk from the zoccalo and the popular restaraunts and bars. So its very tranquil. The price is good too considering what you get in return.

6/10 Okay

David, Kansas City

Liked: Cleanliness, staff & service, property conditions & facilities

Weekend get away

The hotel was clean and comfortable. Only a 5 minute walk from the city center. Neighborhood was quiet and the room for the money was a good deal. Hotel staff was friendly and helpful.

8/10 Good

steve, brisbane, australia

Liked: Cleanliness, property conditions & facilities, room comfort

great position

it is a short walk from the bus stop and to the centre of town, so a great position. I had one of the roof top rooms and the other one was not occupied so I had the roof balcony to myself. the room was clean and the bed was comfortable. I think some pervious reviewers had problems with the hot water. I did not. the staff did not offer help but would help if asked. I would definitely stay here again.

6/10 Okay

Verified traveler

Liked: Staff & service

Jardines del Carmen

This is a bare bones, simple hotel, and is perfect for someone who does not want a fancy hotel. The only drawback is that although it is walking distance to the town center, the sidewalks are narrow and it is necessary to walk part of the way in the street. We would stay there again.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities

OK, but there are better hotels

I was rather disappointed with the hotel. The biggest factor was that their hot water was non-existent. One had to ask them to turn it on, and then it would take at least an hour sometimes more for it to actually come in. Sometimes I just gave up and took a cold shower which was not fun. The rooms are more run down than their web page lets on as well. There are better hotels in the same price range that don't have these issues. Go with them.

8/10 Good

Harold, Guatemala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet and Helpful

Our van from the border dropped us off in the center of town during a terrential downpour. After hopping into a cab for the hotel we were completely soaked well above our ankles. As we checked in the hotel desk volunteered to dry our clothes and shoes. We found this offer impressive for this part of the world. The hotel itself is quiet with little areas outside the room to go online or meet with someone. Their internet service was excellent. The room was clean with large windows looking into the couryard. The bed was comfortable. But perhaps above all else, the water in the shower had excellent pressure and was HOT!

6/10 Okay

Daria, Florence, Italy

Liked: Cleanliness
Disliked: Room comfort

Nice location

It was nice and clean considering the mexican standards. At the beginning we didn't get warm water from the shower and the flush of the wc was not working but the staff waas fast to solve the problems.

8/10 Good

Pablo, Mexico

Liked: Cleanliness
Disliked: Staff & service

Not a great value

The comfort and the service where not at the level I would expect at the price paid. The hotel is reasonably close to the city center, but the street it is on is not very nice; a lot of cars speed along a narrow street with almost no sidewalks. The service and facilities were quite basic, it would be OK for a European hotel, but in Mexico you can usually get a much better hotel for that price.

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort
close to every thing hotel room was cold !

4/10 Poor

Annette, WI

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Hotel Jardines del Carmen, san cristobal, chiapas,

We had booked the room for four nights but checked out after the first night. The room had stained carpeting, the toilet leaked, the closet doors were off the tracks, the bed was very low and uncomfortable, and it was very far from the center of town, restaurants, etc. The hotel clerk was very helpful and booked us into another hotel owned by the same company, Los Jardines del Centro. This hotel was beautiful, well maintained, and in a great location.

6/10 Okay

SAM, San Ramon, CA

Liked: Cleanliness, property conditions & facilities

It is an ok hotel

Hotel location is main concern and staff didn't speak any english. Otherwise it looks nice with bright paint and decorations etc.

8/10 Good

David, Toronto, Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities

Good value hotel close to the centre of the city

We stayed at this hotel twice, on the first arrival in San Cristobal, and on our second arrival after returning from Tapachula. The hotel is simple, but clean, secure, and a 5 minute walk to the major walking areas of the city. One nice bonus is the solid wifi signal found, allowing us to communicate with home every night we returned to the hotel. The hotel also has a nice terrace at the top, overlooking the street and surrounding neighborhood. There are some nice flowers up there, along with tables and chairs. It's a nice place to spend some quiet time. The only real negative I can think of is the fact that the place doesn't have a restaurant. If you want breakfast before setting out somewhere, you have to walk a few minutes to the central plaza area. This was not a huge deal for us, but for some people, this might be a deal breaker. Overall, this hotel represents great value, and is in a convenient location (bonus: only a 5 minute drive to the bus station) allowing you to walk without having to pay for a taxi to get everywhere! If you're looking for a 5 star hotel, move along, but if you're looking for value, cleanliness, king size bed, and peace and quiet with a central location, this is a good choice! Most people don't spend more than a couple of days in San Cristobal, so this place is a good choice for a rest stop for weary travelers!

10/10 Excellent

SANTIAGO

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Raquel López

Stayed 7 nights in Jul 2025

10/10 Excellent

Yannick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Rene

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Limpieza y presentacion

Muy tranquilo y limpio
Stayed 3 nights in Aug 2024

8/10 Good

Arturo

Liked: Cleanliness, property conditions & facilities, room comfort
El cuarto muy cómodo pero al quedar cerca de la recepción se oía mucho el timbre en la madrugada y las voces. Además fueron dos veces a pedirnos que reacomodaramos el auto.
Stayed 2 nights in Aug 2024

10/10 Excellent

Isaac

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024