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Fiesta Inn San Cristobal de las Casas

3.5 out of 5.0

Recent guest reviews

I stayed here a few years ago and the conditions of the rooms have deteriorated further. The carpets are soiled and they give off a bad odor. The bathrooms grout still in need of a good cleaning. The AC was not working so you are forced to open windows that do not have screens. When I got back to my room in the evening, there was a large amount of dead bugs in the shower/bathroom and others still flying around. I was concerned about what chemicals are sprayed that they killed the bugs, but I called the reception and asked for a bug spray. They said they didn't have one which I said, "you should walk across the street and buy some, because I am going to do that". Unexpectedly, there was someone at the door with the bug spray. That gesture made up for the bugs and other deficiencies. The male staff were very attentive. I call out the staffs gender because on the second night I asked for toilet paper and towels. An hour passed and I called and was told they were on the way. After not getting the toilet paper I went to the front, and the female staff member was unapologetic and basically had a "you can wait attitude". That is totally unacceptable because when you are at a crappy hotel and get bad service, that really sours the whole experience. I mainly chose the hotel for the location and price. It is located away from the center and right on the main highway. This affords ample parking and easy access to a nearby mall.

Location is not bad but it is located outside the city, rooms are small, service is not focused on customer service since it is a premium vacation destination and any type of willingness of tourist service was perceive from Front Desk personnel. Also room clean up was done after 5 PM and AC was only available for heater.

I would not say it was a terrible experience because it wasn't; that being said the only good thing they have is their service and that it is clean. The location is bad because they are out of the city center so you are away from all of the San Cristobal action. The linens are not got and pillows are terrible. The rooms are small and they don't have AC. San Cristobal is a cool place so it was not the end of the world not having AC but it was a bit discomforting. Would never go back or recommend. San Cristobal is a beautiful jewel so I would recommend stay near city center.

When we arrived, the Fiesta Inn Hotel had a joint promotion with the Liverpool shopping center across the street. There was loud music and lights outside that I would never do at a family and business travelers hotel. The lobby was filled with clothing and perfumes, tvs and other household items from Liverpool store. It was not what I'd associate with a family and business hotel. It looked looked like a cheap market. In addition, they closed down food vending services to accommodate the merchandise they were selling. When we checked in we were told that breakfast was an additional cost. I had to show my reservation showing we had breakfast included. The wifi code I got was incorrect and had to call the front desk for the correct version. One of the rooms we received had musty smelling carpet. Fiesta Inn San Cristobal is not focusing on the core services that it advertises.

We spent two nights in this hotel. It was incredibly noisy. The room was very small and dark though nicely remodeled and new looking. The bathroom smelled terribly when we arrived. I told the management and the fixed the smell problem somehow. The lobby area is nice.

Ordered a ribeye steak. In Mexico averaging $150-$260 pesos generally with steam veggies and potato. The pricing here was $299 and they brought no veggies as requested, but instead a small salad. No potatoes and meat was tough w/lots of fat. I ate the meat and tortillas with a small said. What was disappointing was having eaten ribeye at various spots with great steamed vegetables.

We stayed at this hotel because we were driving and did not want to deal with parking out vehicle in the historic old town. The rooms are good, the beds are fine, plenty of hot water. We could have been anywhere in the world once we entered the hotel. Pretty much corporate bland. We have also stayed at the RV campgrounds behind the hotel. I am not sure if they are open anymore, as our stay was a few years back. It was an excellent RV campground with showers and bathrooms. You can not beat the location.

This is a good road hotel. Service is good but the restaurant is horrible and compared with the wonderful choices available in San Cristobal there should be no reason to eat anything in the restaurant. The hotel is located outside of the downtown area and offers ample and convenient parking facilities.

The room was ok.. the hotel was nice and all.. don't eat there though, I ordered a pizza and it was expensive and not even good. the other thing.. it's not centric its like 20 minutes on foot from Downtown.. honestly if you're traveling for vacations don't get near this hotel...

Very few negatives at this hotel. It's a nice place to stay whether you are there on vacation or on a business trip. For me, I was there on business for a little over a week, late in the year. There are things you look for while on a business trip such as: - A nice quiet room with a comfortable bed - A hot shower that doesn't run out of hot water - Reliable Wi-Fi with easy access - Decent restaurant - Helpful, friendly staff - Comfortable temperatures within the room - Well maintained facility Most of these things would also apply to someone on vacation, and this hotel had it all, FOR THIS TIME OF YEAR. The only thing I discovered about my room is that there is no real air conditioning in the rooms. There is a 'cool' setting on the thermostat, but there is no air conditioning. My company usually puts us at the Holiday Inn during the warmer months because this Fiesta Inn has no air conditioning. Breakfast as of this writing is 120 pesos or 85 pesos if you eat the hot food only. Breakfast was 'okay', but not bad for the price. Other meals are a little pricey in comparison to local restaurants, but part of what you are paying for is convenience. I recommend the chicken with rice soup, club sandwich, or the mushroom swiss burger. The Tortilla soup was not very impressive. For a quick meal consider Pollo Feliz not far away in the shopping center across the street. There are a few other facilities others might look for: - They have a nice workout area for those who like to remain fit - They have a bar and on several occasions though, I wanted a drink after work, but there was NEVER anyone tending the bar - Most importantly they have a business center with computers, printers, etc. - Wi-Fi is password controlled and was very reliable. It definitely was not the fastest Wi-Fi I've used, but it was available within each room and never failed during my stay Housekeeping kept my room spotless and comfortable. The waiters in the restaurant, were excellent MOST of the time. Only once did I get bad service, and it was not my usual waiter. The front desk clerks know next to no English, but I know enough Spanish to get by and we worked through all issues. There are more pluses at this Fiesta Inn than minuses and I would definitely stay here during the cooler months of the year. My only wish is that they would install air conditioning so we could stay there any time of the year. If you are looking to do business in the area or are using them as a launching pad for a tour then it is an excellent choice. If you are looking for a place to be in the heart of the town with everything within easy walking distance then stay at the Holiday Inn. The Fiesta Inn is a hotel chain, and while most of San Cristobal has tried to maintain a feeling of old style architecture, they have not. You will find that, even at the Holiday Inn (which is not as well prepared for businessmen as the Fiesta Inn).

Calzada Mexico No 5 San Cristobal de las Casas CHIS

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Fitness center

Within a short walk of Huitepec Ecological Reserve, Fiesta Inn San Cristobal de las Casas is within a mile (2 km) of Church of San Cristobal. This 3.5-star hotel has 80 guestrooms and offers free in-room WiFi, free self parking, and a fitness center. Also nearby are Amber Museum of Chiapas and Regional Costume Museum.


You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room. Start your day off with breakfast, available for a fee.


Fiesta Inn San Cristobal de las Casas's 80 heated rooms provide coffee makers, safes, and phones. Guests can expect free WiFi and cable TV. Desks are also standard.

Property features

Fiesta Inn San Cristobal de las Casas features a fitness center, free WiFi in public areas, and conference space. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Additional amenities include a business center, express check-out, and free newspapers.

Room options

Superior Double Room, 2 Double Beds

Full 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

69% of guests recommend this hotel

Total of 185 reviews