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Recent guest reviews

it is located in a good location close to freeway and restaurants! I just had some issues when trying to book it!

Decent hotel for 1 night stopover

The rooms felt upgraded but we had a room for 6 and only 4 pillows and two towels, so we had to ask for additional supplies.

There was an issue with over payment staff worked diligently to rectify the issue greatly appreciate the friendly staff

We payed through orbit they insisted on the room charge with an additional 100.00 we stayed two nights and they wanted another 100.00 for the other night they still have not taken the 200.00 off of our credit card orbit charged us 95.00 per night and they charged us 65.00 per night we have been scammed we will be getting in touch with the better business neural tomorrow for both agencies unless this is corrected immediately.

Valley Blvd Fontana CA

Room options

Standard Room, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 Queen Bed, Accessible, Bathtub

1 Queen Bed | Sleeps 2

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Guest reviews for SureStay Hotel by Best Western Fontana

Everyone (2) Couples (1) Family (5)
4
Family Family with small children

it is located in a good location close to freeway and restaurants! I just had some issues when trying to book it!

By on Mar 11, 2022

Review comment responded on Mar 14, 2022

We are happy to hear you had a positive experience with us! We value your input and encourage you to let us know more details about your experience with us.

4
Everyone

Decent hotel for 1 night stopover

By on Oct 25, 2021

Review comment responded on Oct 25, 2021

Thank you for the feedback Michael we hope to welcome you back soon! Travel safely.

3
Family Family with small children Partner Couples

The rooms felt upgraded but we had a room for 6 and only 4 pillows and two towels, so we had to ask for additional supplies.

By on Oct 11, 2021

Review comment responded on Oct 11, 2021

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

3
Everyone

By on Oct 4, 2021

5
Family Family

There was an issue with over payment staff worked diligently to rectify the issue greatly appreciate the friendly staff

By on Jan 23, 2020

Review comment responded on Jan 23, 2020

Dear Guest. Thank you very much for your fabulous review. I am delighted that you enjoyed your stay with us. I will be sure to share your kind words with the team. We look forward to welcome you back soon.

1
Family

We payed through orbit they insisted on the room charge with an additional 100.00 we stayed two nights and they wanted another 100.00 for the other night they still have not taken the 200.00 off of our credit card orbit charged us 95.00 per night and they charged us 65.00 per night we have been scammed we will be getting in touch with the better business neural tomorrow for both agencies unless this is corrected immediately.

By on Jan 21, 2020

Review comment responded on Jan 23, 2020

I would like to apologize on behalf of some of our associates regarding these payments. I assure you you will look into it and explain all the charges in details. Should there be any not associated to a rook charge, we will immediately return those on your credit card. You should receive a call from us as soon as we look into this matter. Thank you for your patience until we do so.

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