It was uncomfortable and when my husband went to use the restroom he saw a roach in the vanity room .
Pros: - Ample hot water for the morning shower - WiFi worked well Cons: - first “smoke free” room reeked of cigarettes. Changed to a different room. - mold in bathroom on walls - linens appeared to have been washed, but were still stained and well past due to be thrown out - general disrepair and dirtiness - which was still cleaner than the first room they gave me. - 2:00 AM conversation outside my door Pay the few bucks extra for one of the other options in the area - several within a block or two.
I asked for a non smoking room and our room smelled so bad that triggered allergies. No towels were given, Bath water was running and couldn't turn off. Bed sheets were stained, The head board was covered in dust. I made these comments to the front desk and they will contact management. I would not recommend this place to stay if you have little ones, not very clean in my opinion.
I made sure that this was a non smoking room and they assured me that it was. When I got to the room, there were cigarette ashes all over the floor and the odor was unbearable. I checked out within 2 hours and they charged me for 3 days. Im disputing it with my credit card. Even the lady at the front desk said the room smelled like mold! Also, the AC unit didnt work properly. It would turn on and off extremely fast....non stop.
I liked the proximity of the Super 8 to NOS Events Center and also IHOP. I didn't like the cleanliness of the room.
First of all, we went in to check in at noon and we were not allowed. First time this ever happens. Other hotels let us check in even if it isn’t 3. Then when we check in and see our rooms they are horrible! The bathroom looks like it is falling down! The ceiling is horrible and the towels are even worse they are still dirty. The carpet is disgusting. Then I wake up at 1 am and because I feel itchy. I see what appears to be a sting bite. Then I go back to bed and see a bed bug!!!!! HORRIBLE. NASTY. I received two bites. Never again. Everything about this room was horrible!! Last time to get a super 8.
Overall everything is pretty decent there are plenty of restaurants within walking distance the rooms are huge the beds are soft and if you book The Room online it's way cheaper the only part that I did not like is the Maids coming in your room when I'm not here nothing was missing they just came in and cleaned but I don't like somebody in my room if I'm not there without my permission if there was a small laundry facility on grounds it would be excellent other than that it was great that are pet friendly and everything
Staff really friendly and had really excellent service
Room was dirty. Lightbulbs didn’t work. Bathroom fan didn’t work. There was a hole on the wall. We found dirty socks by the bed. Rug was dirty and stained. Chairs were broken. It was literally disgusting.
Hotel is under going renovation, crews were all around painting and all the rooms had funky smells to them.
Arrived around 10:00PM, the first thing they said was they did not have non-smoking rooms, i told her we booked a non-smoking room and we had two kids. They ended up offering a non-smoking room far away from the lobby. Breakfast was horrible, is better to lower the price and not offer breakfast.
I only stay here for a night, the room was dirty and the bed really uncomfortable, the breakfast was bad only have bread an water 1 type of cereal an boiled egg ,I will not recommend this place
Price is good need to clean building area breakfast good as well
The AC unit in the room did not cool the room enough to be comfortable. The mattresses in the rooms were saggy and old, not comfortable.
Trashy and run down. Beds were like hamiks outside was littered with trash and stunk
Dirty smells not what I expected the la quinta hotel in Hesperia was way better and much nicer
Loved it great place to stay it was great Pool was clean Room was spacious
Pretty shabby and run down. Breakfast was a complete joke.
Worst hotel ever (the room smells, door to the bathroom don't lock, mattress has lumps etc.) they should change the name to hotel 6
Super 8 by Wyndham San Bernardino places you within 3 miles (5 km) of popular attractions like National Orange Show Events Center and Loma Linda University. This 153-room motel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.
Free continental breakfast is included with your stay and awaits you each morning.
Super 8 by Wyndham San Bernardino's 153 rooms are individually furnished and provide phones, ironing boards, and desks. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night.
Guests of Super 8 by Wyndham San Bernardino enjoy an outdoor pool, free WiFi in public areas, and a seasonal outdoor pool. You can take advantage of free parking if you drive. Front-desk staff can help secure valuables, and provide local restaurant recommendations. Additional amenities include coffee/tea in a common area and express check-out.
It was uncomfortable and when my husband went to use the restroom he saw a roach in the vanity room .
Pros: - Ample hot water for the morning shower - WiFi worked well Cons: - first “smoke free” room reeked of cigarettes. Changed to a different room. - mold in bathroom on walls - linens appeared to have been washed, but were still stained and well past due to be thrown out - general disrepair and dirtiness - which was still cleaner than the first room they gave me. - 2:00 AM conversation outside my door Pay the few bucks extra for one of the other options in the area - several within a block or two.
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.
I asked for a non smoking room and our room smelled so bad that triggered allergies. No towels were given, Bath water was running and couldn't turn off. Bed sheets were stained, The head board was covered in dust. I made these comments to the front desk and they will contact management. I would not recommend this place to stay if you have little ones, not very clean in my opinion.
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.
I made sure that this was a non smoking room and they assured me that it was. When I got to the room, there were cigarette ashes all over the floor and the odor was unbearable. I checked out within 2 hours and they charged me for 3 days. Im disputing it with my credit card. Even the lady at the front desk said the room smelled like mold! Also, the AC unit didnt work properly. It would turn on and off extremely fast....non stop.
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.
I liked the proximity of the Super 8 to NOS Events Center and also IHOP. I didn't like the cleanliness of the room.
To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our room. Guest comments such as yours help us to continuously improve. Thank you for your business.
First of all, we went in to check in at noon and we were not allowed. First time this ever happens. Other hotels let us check in even if it isn’t 3. Then when we check in and see our rooms they are horrible! The bathroom looks like it is falling down! The ceiling is horrible and the towels are even worse they are still dirty. The carpet is disgusting. Then I wake up at 1 am and because I feel itchy. I see what appears to be a sting bite. Then I go back to bed and see a bed bug!!!!! HORRIBLE. NASTY. I received two bites. Never again. Everything about this room was horrible!! Last time to get a super 8.
I am so sorry to hear about the situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.
Overall everything is pretty decent there are plenty of restaurants within walking distance the rooms are huge the beds are soft and if you book The Room online it's way cheaper the only part that I did not like is the Maids coming in your room when I'm not here nothing was missing they just came in and cleaned but I don't like somebody in my room if I'm not there without my permission if there was a small laundry facility on grounds it would be excellent other than that it was great that are pet friendly and everything
Thank you for sharing your experience. We truly appreciate the insight regarding our room and facility. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.
Staff really friendly and had really excellent service
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!
Room was dirty. Lightbulbs didn’t work. Bathroom fan didn’t work. There was a hole on the wall. We found dirty socks by the bed. Rug was dirty and stained. Chairs were broken. It was literally disgusting.
I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!
"We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas.", we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.