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Recent guest reviews

The bathroom was disgusting. The shower head had gunk where the water comes out. The tub was dirty and stained. The towels had stains. The room smelled weird. The bed skirts were ripped up. The only good thing was that the bed was comfortable and thank God clean sheets.

The hotel hallways were smelly and the AC was also emitting smell so had to turn it off.

We try to chose Best Western hotels when we travel, because we can always trust that we get a good quality hotel in a Best Western. Unfortunately, not this time. Property needs MUCH better upkeep! The carpet in the hallway was really dirty. The first room we got had a dirty toilet seat, asked for another room, and the smell was musty and old. The walls were dirty. My husband tried to use the men's restroom in the lobby, but the toilet was plugged up with fecal matter; he said he just wanted to vomit it was so bad. During breakfast a man from the street came in without wearing a shirt/half naked; he definitely was not a hotel guest; grabbed some breakfast items, and left. He passed our table, and he smelled like he had not taken a shower in many months. Very disappointing stay, and very disappointed in Best Western. We will chose Holiday Inn Express from now on.

Very convenient location, a nice room, and a great breakfast, thanks!

Meh

I liked the look of it, it didnt look getto. The breakfast was very good, it had warm eggs, bacon and toast, it wasn't your regular cereal and juices continental breakfast.

Clean hotel would recommend to anyone and family staff was friendly

Very clean, spacious room. Friendly staff. Convenient location near the 10 freeway. Starbucks and Stater Bros supermarket are across the street. Not in the best neighborhood but was surprisingly very quiet. One of the quietest hotels I've stayed at. I would stay again.

I would give it 5 stars if the hotel was in a better location other than that the hotel was great. Clean, nice rooms, nice staff & good breakfast.

Staff were Wonderful! Not too crazy about the location or parking lot Floor above me was noisy

The staff was awesome and the interior of the hotel was very clean. The area surrounding the hotel felt unsafe and was not clean.

It was a nice stay. Clean room, and nice staff. Breakfast was ok. Would stay again.

Near the highway and walking distance Starbucks also a stater bros.

Deurice was really great to my family there. Very kind offering help!

N 9th Street Colton CA

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located within a leisurely stroll of Gonzales Community Center, Best Western Plus Arrowhead Hotel is within a few miles (5 km) of National Orange Show Events Center. This 82-room hotel has free breakfast along with conveniences like an outdoor pool and a 24-hour gym.


Dining

Start your day off right with a free full breakfast, served each morning from 6:00 AM to 10:00 AM.


Rooms

32-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and designer toiletries. Refrigerators, microwaves, and coffee makers are also available.


Property features

Guests staying at Best Western Plus Arrowhead Hotel enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking if you drive. Multilingual staff at the 24-hour front desk can assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a spa tub, a 24-hour business center, and coffee/tea in a common area.

Room options

Standard Room, 2 Queen Beds, Accessible, Non Smoking

2 Queen Beds | Sleeps 4

Standard Room, 2 Queen Beds, Accessible, Non Smoking

2 Queen Beds | Sleeps 4

Standard Room, Multiple Beds, Accessible, Non Smoking (with Sofabed)

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Guest reviews for Best Western Plus Arrowhead Hotel

Everyone (20) Couples (4) Family (10)
2
Family Business Business

The bathroom was disgusting. The shower head had gunk where the water comes out. The tub was dirty and stained. The towels had stains. The room smelled weird. The bed skirts were ripped up. The only good thing was that the bed was comfortable and thank God clean sheets.

By on Jun 28, 2022

Review comment responded on Aug 12, 2022

Karina. My name is David. I am the NEW GM for this hotel. I have been here a week. I am NOW just seeing this review. I am SO sorry about this. I will be implementing better Best Western practices. I just sent the HSK GM to your room to make sure this issue is resolved. Thank you for taking the time to let us know where we can improve. I hope your next stay will be better

3
Family

The hotel hallways were smelly and the AC was also emitting smell so had to turn it off.

By , from San Jose on Dec 28, 2021

4
Everyone

By on Oct 14, 2021

1
Partner Couples Business Business

We try to chose Best Western hotels when we travel, because we can always trust that we get a good quality hotel in a Best Western. Unfortunately, not this time. Property needs MUCH better upkeep! The carpet in the hallway was really dirty. The first room we got had a dirty toilet seat, asked for another room, and the smell was musty and old. The walls were dirty. My husband tried to use the men's restroom in the lobby, but the toilet was plugged up with fecal matter; he said he just wanted to vomit it was so bad. During breakfast a man from the street came in without wearing a shirt/half naked; he definitely was not a hotel guest; grabbed some breakfast items, and left. He passed our table, and he smelled like he had not taken a shower in many months. Very disappointing stay, and very disappointed in Best Western. We will chose Holiday Inn Express from now on.

By , from Oro Valley on Aug 25, 2021

Review comment responded on Aug 29, 2021

Hi Piroska, Thank you for taking the time to express your thoughts and concerns regarding our hotel. I sincerely apologize for any inconvenience you may have experienced during your stay.

5
Family

Very convenient location, a nice room, and a great breakfast, thanks!

By on Jul 27, 2021

Review comment responded on Jul 29, 2021

Thank You!

5
Family Friends

Meh

By on May 14, 2021

Review comment responded on May 14, 2021

Thank You!!!!

5
Family Partner Couples Business Business

I liked the look of it, it didnt look getto. The breakfast was very good, it had warm eggs, bacon and toast, it wasn't your regular cereal and juices continental breakfast.

By on Jan 23, 2021

Review comment responded on Jan 23, 2021

Thank You!

5
Family

Clean hotel would recommend to anyone and family staff was friendly

By on Dec 7, 2020

Review comment responded on Dec 7, 2020

Thank You!!

1
Everyone

By on Jul 21, 2020

Review comment responded on Jul 23, 2020

Thank You!

4
Partner Couples Business Business

Very clean, spacious room. Friendly staff. Convenient location near the 10 freeway. Starbucks and Stater Bros supermarket are across the street. Not in the best neighborhood but was surprisingly very quiet. One of the quietest hotels I've stayed at. I would stay again.

By , from Clovis on Feb 11, 2020

Review comment responded on Feb 12, 2020

Hi sjgirll71, On behalf of the staff and management at Best Western Plus Colton. I would like to thank you for your recent stay. We recognize that you have a choice of where to stay when you are away from home and appreciate that you took the time to comment

Best Western Plus Arrowhead Hotel

250 N 9th Street, Colton, CA 92324
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