Property was great, clean next to grocery store many dining options and for late night and I felt safe. Also this property offers breakfast that is great with many options.
Everything was so welcoming, breakfast, clean rooms just perfect to stay
The elevator wasnt working evening of 25th. Room was clean door was close to elevator. I was asked by malenin parking lot to let himnin the building.
Breakfast excellent and Gym really good the employees very friendly and helpful i recommends.
Excellent
Property looks clean and updated, rooms are spacious!
The bathroom was disgusting. The shower head had gunk where the water comes out. The tub was dirty and stained. The towels had stains. The room smelled weird. The bed skirts were ripped up. The only good thing was that the bed was comfortable and thank God clean sheets.
The hotel hallways were smelly and the AC was also emitting smell so had to turn it off.
We try to chose Best Western hotels when we travel, because we can always trust that we get a good quality hotel in a Best Western. Unfortunately, not this time. Property needs MUCH better upkeep! The carpet in the hallway was really dirty. The first room we got had a dirty toilet seat, asked for another room, and the smell was musty and old. The walls were dirty. My husband tried to use the men's restroom in the lobby, but the toilet was plugged up with fecal matter; he said he just wanted to vomit it was so bad. During breakfast a man from the street came in without wearing a shirt/half naked; he definitely was not a hotel guest; grabbed some breakfast items, and left. He passed our table, and he smelled like he had not taken a shower in many months. Very disappointing stay, and very disappointed in Best Western. We will chose Holiday Inn Express from now on.
Very convenient location, a nice room, and a great breakfast, thanks!
Meh
I liked the look of it, it didnt look getto. The breakfast was very good, it had warm eggs, bacon and toast, it wasn't your regular cereal and juices continental breakfast.
Clean hotel would recommend to anyone and family staff was friendly
Very clean, spacious room. Friendly staff. Convenient location near the 10 freeway. Starbucks and Stater Bros supermarket are across the street. Not in the best neighborhood but was surprisingly very quiet. One of the quietest hotels I've stayed at. I would stay again.
I would give it 5 stars if the hotel was in a better location other than that the hotel was great. Clean, nice rooms, nice staff & good breakfast.
Staff were Wonderful! Not too crazy about the location or parking lot Floor above me was noisy
Best Western Plus Arrowhead Hotel places you within 3 miles (5 km) of popular attractions like Arrowhead Regional Medical Center and National Orange Show Events Center. This 82-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and a 24-hour gym.
Start your day off right with a free full breakfast, served each morning from 6:00 AM to 10:00 AM.
32-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and designer toiletries. Refrigerators, microwaves, and coffee makers are also available.
Guests staying at Best Western Plus Arrowhead Hotel enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking if you drive. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a spa tub, a 24-hour business center, and a meeting room.
Property was great, clean next to grocery store many dining options and for late night and I felt safe. Also this property offers breakfast that is great with many options.
Everything was so welcoming, breakfast, clean rooms just perfect to stay
Dear Imelda, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel
The elevator wasnt working evening of 25th. Room was clean door was close to elevator. I was asked by malenin parking lot to let himnin the building.
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.The Best Wester Plus Hotel in Colton staff
Breakfast excellent and Gym really good the employees very friendly and helpful i recommends.
Thank you for the feedback. Hope to see you again.
Excellent
Thank You for staying with us.
Property looks clean and updated, rooms are spacious!
Dear Guest,Thank you for your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide your feedback. We appreciate your loyalty to our brand. Sincerely, General Manager Best Western PLUS Arrowhead Hotel
The bathroom was disgusting. The shower head had gunk where the water comes out. The tub was dirty and stained. The towels had stains. The room smelled weird. The bed skirts were ripped up. The only good thing was that the bed was comfortable and thank God clean sheets.
Karina. My name is David. I am the NEW GM for this hotel. I have been here a week. I am NOW just seeing this review. I am SO sorry about this. I will be implementing better Best Western practices. I just sent the HSK GM to your room to make sure this issue is resolved. Thank you for taking the time to let us know where we can improve. I hope your next stay will be better
The hotel hallways were smelly and the AC was also emitting smell so had to turn it off.
We try to chose Best Western hotels when we travel, because we can always trust that we get a good quality hotel in a Best Western. Unfortunately, not this time. Property needs MUCH better upkeep! The carpet in the hallway was really dirty. The first room we got had a dirty toilet seat, asked for another room, and the smell was musty and old. The walls were dirty. My husband tried to use the men's restroom in the lobby, but the toilet was plugged up with fecal matter; he said he just wanted to vomit it was so bad. During breakfast a man from the street came in without wearing a shirt/half naked; he definitely was not a hotel guest; grabbed some breakfast items, and left. He passed our table, and he smelled like he had not taken a shower in many months. Very disappointing stay, and very disappointed in Best Western. We will chose Holiday Inn Express from now on.
Hi Piroska, Thank you for taking the time to express your thoughts and concerns regarding our hotel. I sincerely apologize for any inconvenience you may have experienced during your stay.
Dear Brittany, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel