Clean building. Highway facing side was too loud though.
Constant doors slamming all through out the night. Kids on the 4th floor running up and down their room and the halls. When issue was brought to front desk over 3 times they promised to move the occupants to 1st floor but did not and simply stated that they have kids. No consideration for others.
Located in West San Antonio, WoodSpring Suites Lackland near Sea World is 2.3 mi (3.7 km) from Ingram Park Mall and within a 10-minute drive of St. Mary's University. The 120 rooms at this hotel include kitchens, refrigerators, and microwaves.
The 120 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 42-inch LCD TVs with cable channels. Free local calls are also standard. Weekly housekeeping is available.
WoodSpring Suites Lackland near Sea World features free WiFi in public areas, coffee in a common area, and laundry facilities. If you drive, put free parking to good use. Friendly staff can provide front-desk service during limited hours, and also offer advice about sightseeing. This smoke-free hotel also has a vending machine.
Clean building. Highway facing side was too loud though.
Any issues you may have had at our hotel, please bring it to my attention so I could address it. Thank you Jeremy Honemann
Constant doors slamming all through out the night. Kids on the 4th floor running up and down their room and the halls. When issue was brought to front desk over 3 times they promised to move the occupants to 1st floor but did not and simply stated that they have kids. No consideration for others.
Good afternoon. We did move the Guest to another floor. We can not just tell a guest they are being to loud, we have proper procedures to follow before we take action. And I personally found the young kids making the noise in the hall and brought it to the kids parents attention. Thank you for bringing this to our attention Jeremy Honemann GM
Dear Mike, Thank you for taking the time to fill out this review. On behalf of our team, we would like to thank you for your stay. We work hard to try and keep the hotel nice and clean for our guests. Thank you for letting us know that the rooms facing the highway are very loud. Now we can let our other guests know and ask them if they would like a room facing the highway or the back. We do hope that you will stay with us again and try one of our other rooms. Vanessa Bobadilla Assistant Manager WoodSprong Suites Lackland (210) 742 - 5505