Clean room and convenient location. Staff was great. Hallways had a weird smell and trash was overflowing. And, we understand that right now most places have limited staff.
It close to the hospital that dads staying in.
Super clean
The property was fine. I was unimpressed with the cleaning. Bathroom had lots of hair that was mopped and dried stuck to the floor which was gross. The staff was fine, very accommodating. Breakfast was blah. I ended up having to get dressed and get breakfast. There was a line to order eggs and sausage patties I believe, and there was nothing else available but coffee and juice.
Great service
Very nice room, especially given the great price. The only issue I had was that on my arrival, the top cover of my bed had a dirty hand print on it and what looked to be some type of sauce dripped on it. They were both visible upon entering the bedroom so the cleaning staff should have noticed and changed it to a clean cover. Other than that, it was a great stay.
Nice staff and generally clean room. The TV reception was not that great and there was a strong food smell in the room that never went away. My guess is the previous resident cooked something pungent and the smell permeated the carpet and the furniture.
Room cleanliness is great. I travel to San Antonio reguarly for medical visits and have been switching from hotelvto hotel over the last year. I think I will keep staying here. I have book my hotel for two visits for the month of May.
It was clean, the front desk staff was helpful and the breakfast was decent.
Room was quiet. Good breakfast. Staff was very nice.
Nice hotel..not to crowded..staff very informative and nice..enjoyed
Great motel, love food. Staff great! Trash cans in the kitchen need to be bigger
Don't be fooled by the good price and nice pictures online. Looks are deceiving! The rooms were nice, but housekeeping was POOR. After the first night housekeeping didn't clean the rooms, vacuum, or change the trash. I had to request this be done. No Room Service! They don't have room service like normal hotels to bring extra towels to your room. No, you have to go down to the front desk and get them yourself. Then the front desk doesn't have enough linen in stock. This happened every day. We stayed 3 nights. I stayed on the 1st floor and it was very junky/cluttered. Housekeeping stored their cleaning cart and boxes in the hallway, on my hall, by my door the entire 3 nights. This looks like a nice hotel but it's ran very much like a motel. The breakfast was terrible, only good thing was the waffles.
After three days of trying to get fixed, staff compensated with coupon for free nite in the future.
Location was perfect! Welcoming staff was awesome, and hot breakfast in the morning was just what the family needed to start the day.
Located in Vance Jackson, Homewood Suites by Hilton San Antonio Northwest is within a 15-minute drive of popular attractions such as Six Flags Fiesta Texas and San Antonio Zoo and Aquarium. This 3-star aparthotel has 123 guestrooms and offers an outdoor pool, a 24-hour gym, and free self parking.
Free on-the-go breakfast is offered each morning. For a nice break, mingle with other guests at the free manager's reception.
Each apartment features a kitchen and space to spread out with a separate bedroom, a living room, and a dining area. Guests can expect to find a 32-inch flat-screen TV with cable channels. The bathroom offers hair dryers and free toiletries. Other standard amenities include a coffee maker, a ceiling fan, and a phone. Housekeeping is available on request.
Guests of Homewood Suites by Hilton San Antonio Northwest have access to an outdoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and dry cleaning/laundry. Additional amenities include conference space, a business center, and a computer station.
Clean room and convenient location. Staff was great. Hallways had a weird smell and trash was overflowing. And, we understand that right now most places have limited staff.
Thank you for staying with us. We appreciate the kind review.
It close to the hospital that dads staying in.
Thanks for staying with us. We appreciate your feedback!
Super clean
Thanks for staying with us. We appreciate your feedback!
The property was fine. I was unimpressed with the cleaning. Bathroom had lots of hair that was mopped and dried stuck to the floor which was gross. The staff was fine, very accommodating. Breakfast was blah. I ended up having to get dressed and get breakfast. There was a line to order eggs and sausage patties I believe, and there was nothing else available but coffee and juice.
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
Great service
Thanks for staying with us. We appreciate your feedback!
Very nice room, especially given the great price. The only issue I had was that on my arrival, the top cover of my bed had a dirty hand print on it and what looked to be some type of sauce dripped on it. They were both visible upon entering the bedroom so the cleaning staff should have noticed and changed it to a clean cover. Other than that, it was a great stay.
Thanks for staying with us. We appreciate your feedback!
Nice staff and generally clean room. The TV reception was not that great and there was a strong food smell in the room that never went away. My guess is the previous resident cooked something pungent and the smell permeated the carpet and the furniture.
Thanks for staying with us. We appreciate your feedback and are very sorry for the smell in the room.
Room cleanliness is great. I travel to San Antonio reguarly for medical visits and have been switching from hotelvto hotel over the last year. I think I will keep staying here. I have book my hotel for two visits for the month of May.
Thanks for staying with us. We appreciate your feedback!
Thank you for staying with us. We appreciate the feedback!