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Holiday Inn San Antonio - Dwtn - Market Sq

3.0 out of 5.0

Recent guest reviews

Prank knocking on door Phone didn't work, 2nd replacement phone didn't work Room was musty and damp- made my suitcase and belongings damp Someone else's blood was on my sheet and bedspread The manager did not address it and left the hotel without resolution The hotel owner did respond nicely and address it

This guy TED, checked me Lance, in. Who had problems with the room key. TED gives Lance new keys 2 more times with the same problem. Lance is at the highest level of pisstivty by now. TED, a very patient gentleman put me in a room on the 4th floor. Well, you guessed it. same problem. TED, takes it upon himself to Comp my breakfast for two. (25.00 ) Lance the problem proceed to his room with upper management. Lanc, the problem, for the fourth time put his key in Upside down!!!! TED, TED,TED still with his nice and polite ways, as I apologize for my dumbness. He said to Lance, who was the problem. He said Okay No Problem Sis.... What a guy TED!!!! Oh I'm Lance.

Everything was great but our vehicle got broken into. Someone slept in it and stole items.

Not kept up. Never any towels at pool. Room had a musty smelll and ac was making loud noises the last night there. Staff not helpful or friendly.

I have stayed here twice. Both for Airforce Graduations. It is very close to riverwalk and the base. They also have a shuttle that takes you to the riverwalk & picks you up. Shuttle driver Steve is wonderful. Very informative guy! Hotel was clean & staff was very friendly. If I ever go back this is where I am staying again. Love it!

The river walk is just a shuttle away, you can walk to market plaza where you will find great souvenirs, food, and local flavor. The Alamo, again a quick shuttle ride makes it a breeze, is a neat stop, but plan a week day if that's an option as weekends are busy. Don't forget to travel about on your own and see the other four Missions, GPS was helpful in finding all the out of the way places, nothing is a far drive from this location. We came for our grandsons airman graduation and it was a great location for him as well.

WE ARRIVED AT HOTEL AND NO ROOMS WERE AVAILABLE FOR CHECKING ANDTHIS WAS AFTER 4:00 PM, BUT I NOTICED EMPLOYEES WERE GIVING OUT ROOMS TO OTHER GUESTS. THEY WERE NOT FREINDLY AT ALL.

Good hotel for location. Wish there'd been free food. Also the pool was drained.

Bed was very comfortable and I enjoyed the soft sheets. Wish it was closer to the River Walk, but easy enough using the VIIA transit bus

good hotel but was charge $5.00 dollar on my credit card when every thing was paid on Orbitz please check your card statement before it to late

The hotel staff was really nice. My birthday weekend there was amazing. They let us check in early and also upgraded our room. The complimentary shuttle gets you around with out you having to worry about cab fare or driving. Also very close to downtown and the market we actually walked the couple blocks thanks to the nice weather.

Very clean. Friendly helpful staff. Free shuttle to and from the Riverwalk and Market Square. Very safe area of town.

Nice hotel. Was close to the Riverwalk, Market Square and the Almo. They had a shuttle that took you to these places. It was very handy and the drivers were very friendly and helpful. We had a very enjoyable time even though the weather was not as warm as we would have liked. The restaurant was nice and the staff were very friendly. We had a great time and would return.

My second time staying here it's a nice hotel close to everything! Friendly staff!

Hotel is a good value. Good location and nice enough accommodations. My only complaint is the reliability of the Internet Service. The Wi-Fi kept falling off. And I had to re-start my computer several times.

The room was dirty. Had bugs in bathroom. Overall had an unclean musty feel to the room. The price is ridiculous for the condition of the hotel.

Hotel was full with one check in clerk, long wait. Lobby & Restaurant being updated. Room smelled funny. Felt dated.

Check in was the only real issue, probably not even the staffs fault. Everyone seemed to arrive at the same time. Room was good, clean & reasonable. We'd stay again.

I wouldn't choose this hotel again. Some of the staff were very friendly and helpful. The bed was comfy. The shuttle service was very limited. I was able to use it once, and it worked, but mostly it was not available. And it doesn't go to the airport. BUT Uber is back in town and that was a life saver. This hotel was just so-so in my opinion.

we enjoyed the stay. the rooms were neat. it was what we expected for.

318 W Cesar E. Chavez Blvd San Antonio TX

Hotel highlights

  • Close to River Walk and Alamo
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Downtown San Antonio, Holiday Inn San Antonio - Dwtn - Market Sq is within a mile (2 km) of popular sights such as River Walk and Alamo. This 3-star hotel has 313 rooms and welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi. Located in central San Antonio, the hotel is also near Shops at Rivercenter and Tower of the Americas.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start your day off with full breakfast, available for a fee.


Rooms

Holiday Inn San Antonio - Dwtn - Market Sq's 313 air-conditioned rooms provide balconies or patios, microwaves, and refrigerators. Guests can expect to find satellite TV and stay connected with free WiFi. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other amenities include coffee makers, free newspapers, and free local calls.


Property features

Holiday Inn San Antonio - Dwtn - Market Sq features an outdoor pool, a children's pool, and a fitness center. You can take advantage of free parking, along with a free area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a spa tub, free WiFi in public areas, and 6 meeting rooms.

Room options

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Room, 1 King Bed with Sofabed, Non Smoking

King 1 | Sleeps 3

Standard Room

King 1 | Queen 1 | Sleeps 2

Room, 1 King Bed, Accessible (Roll-In Shower)

King 1 | Sleeps 2

Guest reviews for Holiday Inn San Antonio - Dwtn - Market Sq

Everyone (18) Business (12) Couples (45) Family (47) Other (2) Friends (7)
1

many issues

Everyone

Prank knocking on door Phone didn't work, 2nd replacement phone didn't work Room was musty and damp- made my suitcase and belongings damp Someone else's blood was on my sheet and bedspread The manager did not address it and left the hotel without resolution The hotel owner did respond nicely and address it

By on Aug 4, 2017

Review comment responded on Aug 7, 2017

Thank you for your feedback regarding your recent stay

4

" ted "

Everyone

This guy TED, checked me Lance, in. Who had problems with the room key. TED gives Lance new keys 2 more times with the same problem. Lance is at the highest level of pisstivty by now. TED, a very patient gentleman put me in a room on the 4th floor. Well, you guessed it. same problem. TED, takes it upon himself to Comp my breakfast for two. (25.00 ) Lance the problem proceed to his room with upper management. Lanc, the problem, for the fourth time put his key in Upside down!!!! TED, TED,TED still with his nice and polite ways, as I apologize for my dumbness. He said to Lance, who was the problem. He said Okay No Problem Sis.... What a guy TED!!!! Oh I'm Lance.

By on Jun 23, 2017

3

nice but bad location.

Everyone

Everything was great but our vehicle got broken into. Someone slept in it and stole items.

By on Jun 3, 2017

2

expect more from a holiday inn

Everyone

Not kept up. Never any towels at pool. Room had a musty smelll and ac was making loud noises the last night there. Staff not helpful or friendly.

By , from Cleveland on Jun 2, 2017

5

wonderful place to stay

Everyone

I have stayed here twice. Both for Airforce Graduations. It is very close to riverwalk and the base. They also have a shuttle that takes you to the riverwalk & picks you up. Shuttle driver Steve is wonderful. Very informative guy! Hotel was clean & staff was very friendly. If I ever go back this is where I am staying again. Love it!

By on May 9, 2017

5

great location !

Everyone

The river walk is just a shuttle away, you can walk to market plaza where you will find great souvenirs, food, and local flavor. The Alamo, again a quick shuttle ride makes it a breeze, is a neat stop, but plan a week day if that's an option as weekends are busy. Don't forget to travel about on your own and see the other four Missions, GPS was helpful in finding all the out of the way places, nothing is a far drive from this location. We came for our grandsons airman graduation and it was a great location for him as well.

By , from Missouri on Apr 12, 2017

Review comment responded on Apr 21, 2017

Thank you for taking the time to provide feedback regarding your recent stay. We hope to have the opportunity to host you again. Safe travels.

2

close to market square

Everyone

WE ARRIVED AT HOTEL AND NO ROOMS WERE AVAILABLE FOR CHECKING ANDTHIS WAS AFTER 4:00 PM, BUT I NOTICED EMPLOYEES WERE GIVING OUT ROOMS TO OTHER GUESTS. THEY WERE NOT FREINDLY AT ALL.

By on Mar 21, 2017

Review comment responded on Mar 29, 2017

Thank you for taking the time to provide feedback regarding your recent stay. We will be sharing your comments with the appropriate departments.

3
Everyone

Good hotel for location. Wish there'd been free food. Also the pool was drained.

By on Mar 14, 2017

Review comment responded on Mar 15, 2017

Thank you for taking the time to provide feedback regarding your stay.

5

nice hotel and friendly staff.

Everyone

Bed was very comfortable and I enjoyed the soft sheets. Wish it was closer to the River Walk, but easy enough using the VIIA transit bus

By on Mar 11, 2017

Review comment responded on Mar 13, 2017

Thank you for taking the time to offer a review for our hotel. Safe travels.

4

good hotel but was charge $5.00 don't know why

Everyone

good hotel but was charge $5.00 dollar on my credit card when every thing was paid on Orbitz please check your card statement before it to late

By on Feb 27, 2017

Review comment responded on Mar 1, 2017

Thank you for taking the time to offer a review for our hotel.