Excellent location and staff was very friendly
Checked in today. For a Hilton, I was quite disappointed. Furniture is outdated - looks to be 10 years old The bed was good Walked out at 7:30pm to go eat and the hallway was dirty as well as the elevator. Kids running around outside the door. As soon as I left my room, the smell of weed was potent
I was impress with how clean the place was. I will stay there again.
Everything was great.
Super clean, big rooms, smelt really good.
They put a seal on the door so we felt comfortable that it was santizied after cleaning. After checked in we found toilet kept running after flushing, hotel staff were able to switch room (even gave us an upgrade to a suite) for us. During pandemic, you have to request house keeping if you need it. We got extra coffee packs during our 3 days stay no problem. We also got extra trash bags for the room, just put them out and they were picked up. Free breakfast was available, we used microwave in the room to heat it up, no problem there.
Very close to Natural Bridge Caverns and walking distance to restaurants. Very helpful staff.
THE ROOM WAS VERY NICE AND HAD LOTS OF ROOM. THE STAFF WAS GREAT AND THE BREAKFAST WAS VERY GOOD. WE ARE SORRY WE HAD TO LEAVE SO SOON.
Pet and people friendly. Plenty of amenatities and stores close by.
Our room was very nice and comfortable. We will definitely stay again! Breakfast was fresh and there were many food items to choose from!
Come here often, lots of food right next to hotel and rooms clean and cozy.
Our suite was very large and quite nice. Staff was quite helpful, in correcting the booking to a suite, and on providing extra blankets and sheets for the pull-out couch bed.
Was a very good experience.The only complaint I have is the clock radio in the room alarm went off at four in the morning. I finally put radio. In the bathroom after I pushed snooze button to turn off alarm.Told front desk when I was leaving! Otherwise thins where excellent!
They were very accomadating when it came to me wanting to check in. And they granted my late check out when requested. There was no extra pillows though which was okay for me. The room was so comfy. Will def be staying here again.
My family and I stayed here for one night whilst visiting The Natural Bridge Caverns. There's a Walmart on the other side of the interstate as well as lots of restaurants nearby. There is a pool which was nice. Overall satisfied with my stay and would stay there again!
Great experience. Will stay there again. I did not eat the breakfast
All the staff were encountered were extremely friendly. Had great conversation with them as well as great visit with local family! My husband enjoyed the fitness center! Only negative was the juice machine was out, however, the staff made sure juice was available somehow! Great stay!
Hampton Inn & Suites Schertz places you within a 15-minute drive of popular attractions such as Rolling Oaks Mall and Morgan's Wonderland. This 98-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi.
Start your day off right with a free buffet breakfast, served each morning from 6:00 AM to 10:00 AM.
32-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other amenities include coffee makers, free local calls, and ironing boards.
At Hampton Inn & Suites Schertz, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
Excellent location and staff was very friendly
Checked in today. For a Hilton, I was quite disappointed. Furniture is outdated - looks to be 10 years old The bed was good Walked out at 7:30pm to go eat and the hallway was dirty as well as the elevator. Kids running around outside the door. As soon as I left my room, the smell of weed was potent
I was impress with how clean the place was. I will stay there again.
Thank you for the 5/5 rating! We hope to be of great service to you again on your next visit to Schertz!
Everything was great.
Thank you for the 5/5 rating and positive feedback on your recent stay with us! We hope to be of great service to you on your next visit to Schertz!
Super clean, big rooms, smelt really good.
Thank you for the 5/5 star rating, and we appreciate feedback on your recent stay! We hope to be of great service to you on your next visit to Schertz!
They put a seal on the door so we felt comfortable that it was santizied after cleaning. After checked in we found toilet kept running after flushing, hotel staff were able to switch room (even gave us an upgrade to a suite) for us. During pandemic, you have to request house keeping if you need it. We got extra coffee packs during our 3 days stay no problem. We also got extra trash bags for the room, just put them out and they were picked up. Free breakfast was available, we used microwave in the room to heat it up, no problem there.
Thank you Peggie for you great feedback and positive response! We are happy to know we provided an exceptional experience for you during your time spent with us! We hope to be of great service to you again in the future!
Very close to Natural Bridge Caverns and walking distance to restaurants. Very helpful staff.
Hi tg207si, We are thrilled to have you as part of the Hilton family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!
THE ROOM WAS VERY NICE AND HAD LOTS OF ROOM. THE STAFF WAS GREAT AND THE BREAKFAST WAS VERY GOOD. WE ARE SORRY WE HAD TO LEAVE SO SOON.
Pet and people friendly. Plenty of amenatities and stores close by.
First and foremost I would like to take this time to apologize for the inconvenience you incurred during your stay at our hotel. We greatly value you as our guest and appreciate your feedback, it is our loyal guests who help us with the continuous improvement of our product and service that you expect from our brand. Please rest assured that your concerns are being addressed with the pertaining department heads to ensure that it doesn't occur again. We would like to extend the opportunity to be of service to you in the future by offering you a 15% discount off our best available rate on your next visit to our wonderful city of Schertz!