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Recent guest reviews

Small but nice heated indoor pool. Jimmy dean brrakfast sandwich for breakfast. Room was fine.

The Atrium in the center of the motel is very pretty and unique. Comfortable swimming year round

We just got an issue with the cleaning part found French fries on floor from previous user

Friendly staff and quite stay. We have stayed here every time visiting San Antonio area.

The carpet is so old and worn it is pulling up. The sink not the bathtub drained so slow you would have to wait a while to reuse. We did not advise as we were only staying two nights and really did not want anyone in the room fixing plumbing.

Great stay! Very close to our destination - Natural Bridge Caverns. My wife and I enjoyed the hotel, and the breakfast was good.

Stayed in Schertz location for proximity to the McNay Museum, Snake Farm Animal Zoo and and Stars Drive In Theatre. Although a bit out from SanAntonio downtown and UTSA it was worth it.

The hotel is close to the freeway so you get a little bit of freeway noise but other than that the rooms are very clean the pillows very soft and the breakfast is good is well. Really enjoyed the stay and would do so again but will bring mice from sweet for the pool and hot tub in the atrium

Nice 3 night stay in the area. Great location to many things to do.

Location is off frontage road with good access to highway 35. Staff friendliness was definitely mixed. Most important- staff should inform you at check in how to travel north from the hotel (have to go around back of hotel to back street) as the frontage road in the front is one way south. Pool and hot tub area are well kept and located in a beautiful courtyard. Rooms themselves are not conducive to doing any work (or even walking around with two people). Exercise room is well lit and machines in good repair. Complimentary coffee is good.

It was good I would stay again, breakfast was good.

Hotel was clean and convenient to most attractions in San Antonio

We were there only one night, but it was a place with easy access and the room had easy access. We appreciated the Keurig coffee maker, the extra closet room, cleanliness and comfort of the room. The use of your rack to get our luggage to and from the room and car was very helpful. The breakfast was excellent with great service. Thank you.

This hotel was easy to find and was exactly as it was advertised. I was pleasantly surprised to find a Kuerig coffeemaker in our room. The breakfast was very good. I would stay here again.

The room was clean with frig, mico-wave & coffee. Great breakfast from 6-10am, Friendly staff.

Okay stay. Slept well. Easy checkout. Convenient for access to North San Antonio.

The room looked amazing and was very comfy, but the manager was rude and not helpful when the wi-fi didn't reach my room.

The manager and the rest of the employees were rude and not helpful, their English was terrible, and they just seem like they didn't care. The room I had was by the exit and the wi-fi didn't reach, I told the manager and all he said was that his wi-fi worked on his phone, but he never came to my room to see that it wasn't working. The room was perfect and nice, I loved the room! The staff was just terrible though, and their pool closes too early and it's not even big! It's a nice place to visit if you need to sleep in somewhere that isn't expensive. But if you have a lot of money, DON'T GO!!!!!!

Our room was to have 2 queen beds there was 2 full beds. We were staying 2 nights after returning from a day of fun we were locked out of our room front desk reset the keys and we went into room to find all of our stuff gone. They said it was a mistake and they checked us out. Also for the 1st night it was to be $109 and they charged $119. After I complained very much for the 2nd night they only charged us $89. It was horrible all the way around including breakfast.

All went well. Wish they had a fitness room and wifi was a little bit better.

IH 35 N Schertz TX

Hotel highlights

  • Free full breakfast
  • Free WiFi in public areas (speed: 25+ Mbps)
  • Free parking
  • Indoor pool

Best Western Plus Atrium Inn places you within a 10-minute drive of Methodist Hospital Northeast and Northcliffe Golf Club. This 61-room hotel has conveniences like free breakfast, an indoor pool, and free self parking.


Dining

Free full breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:30 AM to 10:00 AM. You can get a quick energy boost at the coffee shop/cafe.


Rooms

Guests can enjoy WiFi and flat-screen TVs. Bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available.


Property features

Guests of Best Western Plus Atrium Inn have access to an indoor pool, a gym, and free WiFi in public areas. There's free parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, securing valuables, and tours or tickets. Additional amenities include a spa tub, a 24-hour business center, and a meeting room.

Room options

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Poolside

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Accessible, Poolside

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Pool View

2 Queen Beds | Sleeps 4

Guest reviews for Best Western Plus Atrium Inn

Everyone (4) Couples (7) Family (11)
4
Family with small children

Small but nice heated indoor pool. Jimmy dean brrakfast sandwich for breakfast. Room was fine.

By on Apr 3, 2021

Review comment responded on Apr 3, 2021

Dear Guest, Thanks for your exceptionally pleasant comments about our hotel, pool, amenities, facilities, and more. We take real pride in serving guests well and try to make the guest experience as good as possible. I hope you will indeed be able to stay with us again in the future. You will be most welcome. Sincerely, Hotel Manager

5
Everyone

The Atrium in the center of the motel is very pretty and unique. Comfortable swimming year round

By on Mar 20, 2021

Review comment responded on Mar 23, 2021

Dear Guest, Thank you for your stay at our hotel & kind words. I’m pleased that our hotel served as a perfect location to accommodate your needs. Thanks for choosing us for your stay and we look forward to seeing you on your next visit. Sincerely, Hotel Manager

4
Family

We just got an issue with the cleaning part found French fries on floor from previous user

By on Mar 15, 2021

Review comment responded on Mar 16, 2021

Dear Guest, Thank you so much for your valuable feedback. I'm pleased that you were satisfied with everything other than the cleanliness issues which detracted from your stay. I apologize for the french fries on the floor from the previous guest & very concerned about the inconvenience caused to you and assure you that action is already being taken to make things better for the future. The cleanliness team has been taken to task & clean the rooms immediately after the check-out of the previous guest & before the check-in of the new guest. We assure you that your next stay will be much better. Please visit again. Sincerely, Hotel Manager

5
Family Family

Friendly staff and quite stay. We have stayed here every time visiting San Antonio area.

By , from Wichita Falls TX on Dec 29, 2020

Review comment responded on Jan 23, 2021

Dear Scotty, Thanks for staying with us this time and so many times before. I’m very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you’re in the area again, I hope you will make us your first choice. We’ll be here when you need us with another great stay that you’re sure to like again. Please visit us for another peaceful & friendly stay with us. Sincerely, Hotel Manager

1
Partner Couples Family

The carpet is so old and worn it is pulling up. The sink not the bathtub drained so slow you would have to wait a while to reuse. We did not advise as we were only staying two nights and really did not want anyone in the room fixing plumbing.

By on Jul 1, 2019

Review comment responded on Jul 9, 2019

Dear Guest, Thank you for completing the survey regarding your recent stay at our property. I am sorry to hear about your recent visit, and on behalf of our entire team, we apologize for any inconvenience it may have caused. We value our customer's feedback and always encourage our guest to bring any issues to our attention. We take all concerns seriously and work hard to assure our guests that our main priority is to be able to offer a very well-maintained and comfortable atmosphere. Thank you for understanding that it is important to us that our guest are more than satisfied, and we hope to welcome you back soon!

5
Everyone

Great stay! Very close to our destination - Natural Bridge Caverns. My wife and I enjoyed the hotel, and the breakfast was good.

By , from Houston, TX on Oct 22, 2018

5
Everyone

Stayed in Schertz location for proximity to the McNay Museum, Snake Farm Animal Zoo and and Stars Drive In Theatre. Although a bit out from SanAntonio downtown and UTSA it was worth it.

By on Mar 19, 2018

5

nice hotel for the price

Everyone

The hotel is close to the freeway so you get a little bit of freeway noise but other than that the rooms are very clean the pillows very soft and the breakfast is good is well. Really enjoyed the stay and would do so again but will bring mice from sweet for the pool and hot tub in the atrium

By , from salt lake city on Feb 27, 2018

4
Family

Nice 3 night stay in the area. Great location to many things to do.

By , from Michigan on Feb 18, 2016

4

mixed bag

Couples

Location is off frontage road with good access to highway 35. Staff friendliness was definitely mixed. Most important- staff should inform you at check in how to travel north from the hotel (have to go around back of hotel to back street) as the frontage road in the front is one way south. Pool and hot tub area are well kept and located in a beautiful courtyard. Rooms themselves are not conducive to doing any work (or even walking around with two people). Exercise room is well lit and machines in good repair. Complimentary coffee is good.

By on Nov 27, 2015

Best Western Plus Atrium Inn

17401 IH 35 N, Schertz, TX 78154-1265
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