Very nice desk staff. The suite was clean. It appeared the cosmetics needed attention as the shower head had no wall cover. There was a huge roach on the wall when we arrived, but that’s probably nobody’s fault. The bathtub drain was not working well on the first day, but was fixed by day 2. The most frustrating part was requesting a room for 4 people and having 2 towel sets. After we waited hours for more towels to arrive, only 1 was brought to the room at 1am. There was no blanket for the pullout sleeper. Other than the towel issue, the elevators are few, so check out early unless you want to wait a long time for an empty elevator. We are being eco friendly with non-eco friendly costs for the room that was a few hundred dollars per night. Just put the towels in the room please!!!
El peor hotel que me he quedado
clean and we got a nice room (:, police and staff always on the look out, very safe
I reserved a king room and when I checked in they had over booked and had no king rooms left.
Worth the stay and great service
The five o clock happy hour is so much fun the drinks were good and the kids got snacks And soda. The room was clean and breakfast was plentiful and my only complaint is the indoor echo of the pool area but I guess that can’t be helped considering it’s an indoor pool.
Older property but nice place to stay with good cook to order omelettes. Ladies cooking omelette were happy and fun.
The room was nice and we were very comfortable and as usual Embarry Suits has a superior breakfast service. People were very nice and food was good.
The property was well kept.
Clean and ice
This hotel is so old… our room was musty and the water took forever to get hot. There were ants in our room on the dresser and night stands and in the bed. Very disappointing for the price we paid. Don’t stay here, I wouldn’t recommend this place to anyone!
Room and Hotel was fine - lobby staff at check-in was slow
Has a nice indoor pool for the kids, rooms were great! They did not offer a full breakfast under the guise of "covid" and what was there was poor and no variety. Most importantly to me, they post 30.06 and 30.07, had I not been in a hurry to book a room, I would not stay there. Now that I know I will not be able to stay there again.
Easy access to interstate. Building needs to be remodeled. Old condition. Carpets and furniture in rooms are old.
Would like a full refund because the lack of cleanliness no breakfast no good hospitality in spite of the pandemic
Located 2.4 mi (3.9 km) from South Texas Medical Center, Embassy Suites by Hilton San Antonio NW I-10 is within a 5-minute drive of other popular attractions like North Star Mall. This 3.5-star hotel welcomes guests with 217 rooms and conveniences like an indoor pool, free self parking, and a gym.
Free full breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
The 217 air-conditioned accommodations feature balconies and afford space to spread out with a separate bedroom and living rooms. 42-inch flat-screen TVs come with cable channels, and guests can stay connected with WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other standard amenities include sofa beds, microwaves, and refrigerators. Weekly housekeeping is available.
At Embassy Suites by Hilton San Antonio NW I-10, guests enjoy an indoor pool, a gym, and WiFi in public areas. There's free parking if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and securing valuables. Additional amenities include a spa tub, conference space, and a business center.
Very nice desk staff. The suite was clean. It appeared the cosmetics needed attention as the shower head had no wall cover. There was a huge roach on the wall when we arrived, but that’s probably nobody’s fault. The bathtub drain was not working well on the first day, but was fixed by day 2. The most frustrating part was requesting a room for 4 people and having 2 towel sets. After we waited hours for more towels to arrive, only 1 was brought to the room at 1am. There was no blanket for the pullout sleeper. Other than the towel issue, the elevators are few, so check out early unless you want to wait a long time for an empty elevator. We are being eco friendly with non-eco friendly costs for the room that was a few hundred dollars per night. Just put the towels in the room please!!!
El peor hotel que me he quedado
We're sorry you had a less than perfect stay with us, Juan. We appreciate your feedback.
clean and we got a nice room (:, police and staff always on the look out, very safe
We're glad you enjoyed your stay with us! Thank you for your feedback.
I reserved a king room and when I checked in they had over booked and had no king rooms left.
We're sorry you had a less than perfect stay, Wendy. We hope we can make it up to you during a future stay.
Worth the stay and great service
Thank you for staying with us and taking the time to leave us a review Keith
The five o clock happy hour is so much fun the drinks were good and the kids got snacks And soda. The room was clean and breakfast was plentiful and my only complaint is the indoor echo of the pool area but I guess that can’t be helped considering it’s an indoor pool.
Lourdes, we are so glad you had fun while staying with us. Hope you and your family have a wonderful New Year.
Older property but nice place to stay with good cook to order omelettes. Ladies cooking omelette were happy and fun.
Thank you for the review, Liana!
The room was nice and we were very comfortable and as usual Embarry Suits has a superior breakfast service. People were very nice and food was good.
Thank you for the kind feedback, Ricardo!
Thank you for your feedback, Courtni.