Best Western Alamo Suites
2.5 out of 5.0
3.7
out of 5
Average Guest Review
See all 187 reviews
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Recent guest reviews
Hotel overall is old and outdated. Room needs to be renovated and updated. Closet door broken or not aligned properly that it seems it will fall off anytime. Bedroom door connecting to the bathroom and bathroom door make a squeaking sound every time you open. Carpet looks dirty, same with pillow case and curtain. There were mosquitoes flying all over the room in both nights we stayed. I’m pretty disgusted staying and sleeping in the hotel and will not recommend this hotel unless it gets renovated.
Had some fellow guests who let their little kids run loose, but that's not the fault of the hotel. The room and staff were fantastic. We were meeting our niece from out of town, and the separate bedrooms were a perfect accommodation. The front desk clerk was swamped when we checked in, but made sure I remained her focus.
Not a bad place, friendly staff and affordable rooms
Nice hotel with up-beat, trendy restaurants within walking distance. Also enjoyed the heated indoor pool. Only two minors complaints. 1) the breakfast area was a little small and couldn’t accommodate many people. 2) homeless people would come in during breakfast and eat, then stuff every pocket full of food. Don’t know if it’s a hotel or a food bank.
The room fit all 5 of us comfortably. The breakfast is good and the staff is very friendly.
I can't say enough positive things about the service and the room. Friendly front staff, management that cares about the residents. Very clean and quiet rooms. This is a great place to stay for a reasonable price. 1mi(short) walk to Riverwalk.
The room was nice and clean, breakfast was until 10 am so big plus and they had Texas shaped waffles. Right downtown so everything was close by. Few downsides were they had the same breakfast everyday and the hotel is by a dog grooming place so you hear the dogs super early.
My second night was absolutely ruined by a rude, disrespectful manager.
Great front office staff, clean rooms, awesome housekeeping. Lovely room.
room is big and clean...with the price under 100$..it near all location like restaurant and attractions...not far from river walk by driving...nice breakfast
room is big and clean...with the price under 100$..it near all location like restaurant and attractions...not far from river walk by driving...nice breakfast
Very happy with this hotel . Good breakfast clean rooms . I would 100% recommend this place and stay here again
The hotel was clean and great service my only complain was the room smelled moldy.
The rooms were up-to-date, neat and clean. Breakfast was filling with variety. There were two bus lines close by which are the best deal in town. VIA has three VIVA bus routes dedicated to tourist attractions. Ride all day for $2.75!!!
When we arrived for late check in and asked about a good place to eat, the lady at the desk gave us a card for a restaurant that never closes that was about 5 minutes away. The card was for a free Sopapilla with our entrees. It was a great recommendation and the service was wonderful. Breakfast was a pleasant surprise since normal continentals don't have the selection of fresh fruits, yogurts, variety breads, juices, cereals, scrambled eggs, sausage and my favorite -- a waffle in the shape of Texas. The pool and hot tub were relaxing as well. Small fitness room, but enough in there for a good workout. The room was spacious and quiet. Would definitely stay there again.
It was a nice experience except for the warn room - the air conditioner was not blowing enough cold air for it being on high. Gladly, we were offered another room.
Older hotel that has had a couple updates but not with the rooms. Our room had a smell. The walls were paper thin and you could hear what everyone was saying/doing. Someone above us kept jumping or running around and that's all we heard. The indoor pool was below us and we could hear people shouting! Our door would not shut on its own so we had to make sure to pull it hard. And small pet peeve...only three towels, two wash cloths and two hand towels for 2 females and one male.
NICE HOTEL LOCATED NEAR THE RIVER WALK THE ALAMO AND TOWER OF AMERICAS. I HIGHLY RECOMMEND
Everything's nice. Just get up early and go to breakfast. It's a small eating area, and the low cost of this hotel brings in larger families. When they decide to finally get up, it's shoulder to shoulder. short walking distance from the hotspots. Good cost. Nice staff. Clean place.
Check in was very unfriendly. Then told me to park in the back and neglected to tell me that there are 5 steps I would need to drag my luggage up to get to the elevator. I could have brought my bag in at check in if she had mentioned this. Very nice double king room with balcony. First night I locked myself out looking for vending machine. Went down to the desk to find it locked with a bell to ring. Rang rang rang for 15 minutes with no answer. Finally found a house phone that calls the desk and someone picked up. Fridge microwave in room. Indoor pool that kids seem to enjoy. No furniture on the balcony so I dragged the desk chair out there. Parking is free which is why I would return and recommend.
Hotel highlights
- Close to River Walk
- Free continental breakfast
- Free WiFi in rooms and public areas
- Free parking
Located in Downtown San Antonio within a mile (2 km) of River Walk, Best Western Alamo Suites is within 2 miles (3 km) of other popular sights such as Alamo. This 72-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi. Also close to this San Antonio hotel are Tower of the Americas and Shops at Rivercenter.
Dining
Start your day off right with a free continental breakfast offered each morning.
Rooms
All 72 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. 37-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other amenities include free newspapers, free local calls, and ceiling fans.
Property features
Guests staying at Best Western Alamo Suites enjoy an indoor pool, a fitness center, and a spa tub. If you drive, take advantage of free parking. The 24-hour front desk has multilingual staff ready to assist with luggage storage and securing valuables. Additional amenities include free WiFi in public areas, coffee/tea in a common area, and a computer station.
Guest reviews for Best Western Alamo Suites
Everyone
Hotel overall is old and outdated. Room needs to be renovated and updated. Closet door broken or not aligned properly that it seems it will fall off anytime. Bedroom door connecting to the bathroom and bathroom door make a squeaking sound every time you open. Carpet looks dirty, same with pillow case and curtain. There were mosquitoes flying all over the room in both nights we stayed. I’m pretty disgusted staying and sleeping in the hotel and will not recommend this hotel unless it gets renovated.
great room
Everyone
Had some fellow guests who let their little kids run loose, but that's not the fault of the hotel. The room and staff were fantastic. We were meeting our niece from out of town, and the separate bedrooms were a perfect accommodation. The front desk clerk was swamped when we checked in, but made sure I remained her focus.
Review comment
Ken Patel GM responded on Jun 10, 2018
Mr.Michael we appreciate you taking the time to leave us your feedback, we are happy to hear you enjoyed our customer service as well as our suite layout. We thank you for staying with us and we wish you safe travels.
Everyone
Not a bad place, friendly staff and affordable rooms
Review comment
Ken Patel GM responded on May 27, 2018
We appreciate you taking the time to leave us your feedback, we are happy to hear you enjoyed our customer service as well as our suites.We thank you for staying with us and wish you safe travels.
nice hotel
Everyone
Nice hotel with up-beat, trendy restaurants within walking distance. Also enjoyed the heated indoor pool. Only two minors complaints. 1) the breakfast area was a little small and couldn’t accommodate many people. 2) homeless people would come in during breakfast and eat, then stuff every pocket full of food. Don’t know if it’s a hotel or a food bank.
Review comment
Ken Patel GM responded on Apr 21, 2018
Mr.Tom we appreciate you taking the time to leave us your feedback, we are happy to hear you enjoyed our location as well as our indoor pool. We wish you safe travels and thank you for staying with us.
family hotel in beautful city
Everyone
The room fit all 5 of us comfortably. The breakfast is good and the staff is very friendly.
Review comment
Ken Patel GM responded on Mar 10, 2018
Ms.Nicole we appreciate you taking the time to leave us your feedback, we are happy to hear you enjoyed our hot breakfast as well as our customer service. We wish you safe travels and thank you for staying with us.
excellent place to stay!
Everyone
I can't say enough positive things about the service and the room. Friendly front staff, management that cares about the residents. Very clean and quiet rooms. This is a great place to stay for a reasonable price. 1mi(short) walk to Riverwalk.
Review comment
Ken Patel GM responded on Feb 2, 2018
Mr.Larry we appreciate you taking the time to leave us your feedback. We are happy to hear you enjoyed our cleanliness as well as our customer service. We will pass along positive comments to our staff. Thank you for staying with us.
really nice hotel close to downtown
Everyone
The room was nice and clean, breakfast was until 10 am so big plus and they had Texas shaped waffles. Right downtown so everything was close by. Few downsides were they had the same breakfast everyday and the hotel is by a dog grooming place so you hear the dogs super early.
Review comment
Ken Patel GM responded on Dec 12, 2017
We appreciate you taking the time to leave us your feedback, we are happy to hear you enjoyed our location and our newly upgraded breakfast. We thank you for staying with us. Safe travels.
everything awesome, except for the manager.
Everyone
My second night was absolutely ruined by a rude, disrespectful manager.
Review comment
Ken Patel GM responded on Nov 26, 2017
We apologize for any issues you encountered during your stay, we do appreciate you taking the time to leave us your feedback. We thank you for staying with us.
first night was awesome.
Everyone
Great front office staff, clean rooms, awesome housekeeping. Lovely room.
Review comment
Ken Patel GM responded on Nov 26, 2017
We are happy you enjoyed your stay. We appreciate your feedback, we will pass along positive comments to our staff. We thank you for staying with us.
good price with big room
Everyone
room is big and clean...with the price under 100$..it near all location like restaurant and attractions...not far from river walk by driving...nice breakfast
Review comment
Ken Patel GM responded on Nov 19, 2017
We appreciate you taking the time to give us your feedback, thank you for staying with us.
We appreciate you taking the time to leave us your feedback, we sincerfely apologize for any issues you encountered. We will pass along your comments to our departments. We thank you for staying with us and we wish you safe travels.