Mercure Salzburg City4.0 out of 5.0
Recent guest reviews
Hotel is good central location short walk to old town. Rooms are comfortably with international tv and tea coffee facilities. Breakfast is good selection dinner is limited but food was good service was great and quick. Would stay again
Just an average hotel. It's a little far to the Alstadt, about a 15-20 minute walk and about 10 minutes walk to the nearest restaurants and also the main railway station. The room was alright, typical Mercure. We were supposed to have premium wi-fi with our membership. We were told the 24 hour passwords were in the room, but they weren't. When we asked for new 24 hour passwords around 11pm the next night the male receptionist would not give them to us saying we would have to wait until the morning. We know for a fact they have sheets of passwords in a folder so couldn't understand why we had to wait. If you checked in at 11pm and were entitled to premium wi-fi would you have to wait until the next morning to access it? Makes you wonder why you're a Silver Member. There is parking onsite, above and below ground, for 13 euros a day. And just a note on the iron. If the hotel doesn't provide irons and ironing boards in the rooms then at least they should make sure the iron for guests use is not an accident waiting to happen. The one at Mercure Salzburg is in a grubby room next to the reception. It was broken and the electrical wire and plug were clearly unsafe. Time to buy a new one! All in all a bit disappointing.
As with most larger chain hotels you know roughly what to expect and for us the Mercure Salzburg City ticked most of our boxes. Although it would have been nice if they trusted us to monitor the temperature in our room, rather than the aircon being set to a specific temperature. The main reason we chose the hotel was that it had secure parking, and it actually had 2 car parks. One underground, and one next to the hotel, which was behind a barrier. They we both €13 a night, we chose the one next to the hotel as the underground car park looked quite tight for a larger car. We would have preferred if the hotel were closer to the town, but it was only about 10-15 minute walk back and it was peaceful during the night.
A tired and dated hotel catering, it seems for coach parties on a budget. Check in took nearly twenty minutes. The problem seemed to be that I booked a double room, then had the temerity to ask for a double bed. That caused so much consternation that I had to see the manager. The room itself was a 90s catastrophe of bad taste. Our room overlooked a petrol station and a dodgy nightclub that featured boobs on its posters. Car parking was adequate. The bar embarrassingly poor and the public areas furnished, by the looks of it, with cast offs from a charity shop. Stay if you're desperate, or are immune to poor taste.
Everything was average except the recepionist and the front manager, they were not friendly at all, i request to make late check-out only 2 hours (at 14) so that i don't carry my things to the conference room and they insisted that i must pay for this in a very rude and unfriendly way, they said you are a classic member you don't have this advantage as we don't make any compliments to customers!
How to get there: We arrived at Salzburg Hbf from Vienna. The station is a 15 minute walk to The Mercure Salzburg City or if you prefer you can get the No2 Trolley bus outside the station in Sudtiroler Platz for €1.00 per person single ticket. Ticket machines are next to the Platz or in the station. Make sure you get the No2 bus marked Obergnigl (to be sure you go the right way) and get of at Bayerhamerstrabe. The No2 Trolley bus also comes in from the Airport but costs slightly more. A very easy hotel to get to either walking or Trolley Bus. Hotel: On arriving at the hotel the reception area is bright and welcoming. The receptionist was pleasant and professional and made us feel welcome on checking in. We had checked in on line and all the relevant paperwork and room key were waiting for us. She made us aware of the breakfast and evening meal times and the Wifi in the hotel. We were allocated a corner room on the first floor. Room 141 overlooked the car park and a residential block of flats. The room was clean and comfortable with tea and coffee making facilities . The space to store your clothes was very good. The room had a safe to store any valuables. There is no iron or ironing board however should you require the use of one you need only speak to reception. The bathroom had pleasant and plentiful toiletries for use. The bathroom consisted of a bath and over bath shower. All of which was clean and seemed freshly refurbished. A hairdryer is also supplied. All very pleasant. We ate at the hotel restaurant on two evenings. We were welcomed by a very charming gentleman who spoke excellent English as well as one or two other languages we heard him use to other guests. The menu was quite limited although the selection was varied beautifully presented and very enjoyable. A small bar is attached to the restaurant and is perfectly adequate. Not somewhere you would necessarily feel you would sit and relax of an evening but fine for a quick drink. There is also outside seating from the restaurant for those nice sunny days or evenings. The breakfast was extremely varied. The hot plates provided were Boiled egg, scrambled egg, bacon, beans and sausage. The cold buffet had varied cheeses, beautiful breads and rolls, cereal and much more with the usual drinks of fruit juice tea and coffee. There was something for everyone regardless of your taste. Only one disappointment but worth mentioning. The room allocated to us (141) overlooking the car park and above the kitchen is a bit noisy at 5:00 am when the kitchen staff start their day with doors opening and closing but it does quieten eventually. On one particular occasion however there was a delivery at 5:00am from Trans Gourmet. The delivery trollies are loud and woke us up. The back and forth continued for 15 minutes. Just when we thought it safe to turn over at 5:45 a kitchen employee started moving their empty trolleys outside. I can only assume that this delivery is not everyday of the week but may be weekly. However hotels do need to get deliveries and staff do need to open up in the morning but maybe a gentle reminder to staff that clients of the hotel are trying to sleep so if they could try to be as quiet as possible I'm sure it would be appreciated especially in room 141. Tips: While in Salzburg the Salzburg Card is extremely cost effective and well worth purchasing. Public toilets are plentiful and signposted and cost 0.50cents so try to keep change. There are usually toilet attendants who collect the money. The main railway station toilets do however give change and can accept the following coins €2,€1,0.50,0.20,0.10 cents (not 0.05 or 0.01 cents). Of course all of the attractions have their own free customer toilets. Recommend: Two slightly less advertised attractions are the Haus of Nature - fabulous for adults and children and well worth the money although free with the Salzburg Card. The other attraction is Red Bull Hanger 7 which is Free regardless. For This attraction you need to get the No2 Trolley (should say Walserfeld on the front and you can get it at the road junction from the hotel) bus to KarolingerstraBe. When you leave the bus at KarolingerstraBe walk forward to the next set of traffic lights. Cross the road and take a left. You'll see the Hanger and building at the end of the road. Adults and children will love this. You will not be disappointed.
Big room but simple, breakfast is very good but location isn't the best, but has a friendly staff and car park which helps a lot The bathroom wasn't super cleaned , it could be better cleaned and tied up
We stayed in Mercure Salzburg City for 3 nights on our recent trip to Salzburg. The rooms are very neat & clean. Free wifi is available in rooms. The hotel is 10 mins walk from the central station and also from the old city which is the main tourist area. It is in between both of them. If you take a taxi from the central train station it will cost you around 6-8 euros. To go to the old city, you can either walk or take buss no.21 which drops you off at the foot of the centre . The buss station is 5 mins walk from the hotel. If you do online booking( as we did) , you only have to pay city tax upon check out which is only 2 euros per night. The breakfast is buffet & costs 15 euros but i would recommend having breakfast from outside as there a quite a number of cafes that offer breakfast at a cheaper price. Overall a very nice experience & highly recommended.
This is a simple hotel but with comfortable and quiet room. We chose it because it has on-site parking but is a little far from the historical center, although still walking distance. Breakfast is very good.
The hotel is easy to find, very close to main Railwaystation (5 minutes walk). The staff is very helpfull and friendly. Rooms are well equiped, very clean and quite. WLAN worked perfectly. I would definitely stay here again.
- Walking distance to Mirabell Palace and Gardens
- Free WiFi in rooms and public areas
- Onsite dining
- Business center
Located in Schallmoos within a short walk of Mirabell Palace and Gardens, Mercure Salzburg City is within a mile (2 km) of other popular sights such as Mozart's Birthplace. This 121-room, 4-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi. Near the airport, it's also near St. Francis Church and Salzburg Cathedral.
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with room service. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.
All of Mercure Salzburg City's 121 recently renovated rooms provide coffee makers, safes, and phones. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include ironing boards and desks.
Guests of Mercure Salzburg City enjoy access to free WiFi in public areas, 6 meeting rooms, and conference space. Self parking is offered for EUR 13.00 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a business center, a computer station, and express check-out.
Reviews from Trip Advisor
70% of guests recommend this hotelTotal of 1104 reviews