Mercure Salzburg City4.0 out of 5.0
Recent guest reviews
Salzburg is a beautiful place and 4 nights was perfect. Unfortunately we stayed 1km away from the old town which is where lots of great places to eat and historic buildings are. Would not stay at Mercure again - service was average bordering on rude; room was nice but small; restaurant and bar supposed to be open 7 days/week, however was closed 'for cleaning' the 4 nights we were there.
It is first time for us to stay at this hotel. The hotel is located close to main train station about 1 km. Their staff is service in mind. The welcome drink provided for 2 of us. Even though the hotel is quite far from city center about 2-3 km but you can walk and sight seeing along the way.
Stayed in this hotel for one night. Rooms are clean and nice, breakfast was great ( except from coffee). Receptionist was very helpful with all the info about Salzburg. City center is around 15min walk.
As a gold member of the Le Club and arrived 10:30am but was then told by an ill-attitude reception that the check in time is 3pm, "its clearly written on the website!" as quoted. Having explained to him that one of my benefits is to have early check-in but was ignored and asked me to come back earliest at 2pm. Assigned to room #211 and we immediately found out and reported the malfunction bed light, and yet three days past, unfortunately it was still not fixed on my checkout. Before my arrival, I have sent in one single request via official support email, hotel email, facebook message, and even customer hotline. They were all unpleasantly ignored, I had to chased a few times and yet the response was very disappointing and unsatisfying. In general, this is by far the most unpleasant experience in this hotel group and it certainly started me wondering the values of being a long term loyal customer.
The hotel is situated in a quiet area near the main train station, in a green landscape. There are high-quality services at registration Desk and Restaurant. A very good ratio quality/price. Highly recommended.
We arrived with great excitement to see this gorgeous town at about 12.30pm knowing it was a bit early to check in. We only wanted to leave 1 bag, sign on and go off sightseeing. Basil Fawlty wouldn't listen and said "Check in is at 2. What do you want? ???" Truly he did. My husband finally got the message across; thankfully a lovely clerk served us when we returned later. But horrible clerk means bad management.
We really enjoyed everything about our stay. we asked and got a room high up with a view. The hotel is close to both the old town area and the station which was ideal for us. The room was very comfortable and the staff were most welcoming and helpful.
Nice, modern hotel, and perfect for what we needed as we were driving around in Austria and needed a comfortable hotel with parking. It's situated in a quiet area, so it's not much going on and as everything closed, we had dinner at the hotel restaurant, which was really nice too. Would recommend or a short, couple of night stay, but not longer, as you would want something bigger.
Look and feel is that of a 3 star at the very best. Hotel feels very outdated. Room size very much a 2 or 3 star. Disappointed that our children are not in a connecting room. That's not very intelligent of management. Bathroom is OK, bit worn out. Quality of toiletries is that of a public washroom, toilet paper was as bad as newspaper. Sleep quality is horrible, we could hear people walking in the corridors, taking the neighboring rooms, water running through the hotel pipes. On the positives, check in and check-out was very smooth. And staff is extremely well mannered and polite. 5 stars to the hotel staff. A note to management, our 13 year old was charged as an adult where accor policy and hotel confirmation says 16 years and under are children. I can provide you a copy of that! I don't mind paying extra for one person's breakfast but it's just unprofessional. Accor is definitely slipping and has the wrong business model. I would seriously reconsider staying at Accor brands.
Great check in experience with informations given on the hotel, surroundings and city. The hotel is situated in between Salzburg Hbf and city centre with 10minutes easy walk. Recently refurbished modern room and bathroom with view overlooking a garden. The hotel bicycle rental is €3 per hour. A good alternative is the Salzburg Citybike which is free on the first hour and €1 on the second. The free WIFI is a little slow in a 4* hotel standard.
Located in Schallmoos within a short walk of Mirabell Palace and Gardens, Mercure Salzburg City is within a mile (2 km) of other popular sights such as Mozart's Birthplace. This 121-room, 4-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi. Near the airport, it's also near Salzburg Museum and St. Francis Church.
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with room service. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.
All of Mercure Salzburg City's 121 recently renovated rooms provide coffee makers, safes, and phones. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include ironing boards and desks.
Guests of Mercure Salzburg City enjoy access to free WiFi in public areas, 6 meeting rooms, and conference space. Self parking is offered for EUR 13.00 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a business center, a computer station, and express check-out.
Reviews from Trip Advisor
70% of guests recommend this hotelTotal of 997 reviews