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Mercure Salzburg City

4.0 out of 5.0

Recent guest reviews

Check in tooks to long, not enaugh people during crowded area. The room was nice and renovated. Good sleeping quality, because room to the back. Shower ok ! No filled Minibar, but very nice service at the hotel bar/restaurant. Location just avarag,

The hotel is located in a very quiet residential area. It is located inside a by lane perpendicular to one of the one areas. The hotel is around 10mins walking distance (provided you know the inside areas) and around 10-12 Mins walk from the MIRABELL Gardens and around 25mins walking from the old town shopping area. There are 2 Mercure hotels very close to each other and many people reach Mercure central instead of Mercure city. So before you reach either of the hotel check the name. Mercure central is on the main road and the Mercure city is located inside the by lane perpendicular to that main road. We did the same mistake so check the name before you reach the hotel. The hotel is amazing. Very neat and clean. Very good rooms. Very good decor. Not very large but spacious enough. The beds are comfortable and even though it has 2 single beds joined there is no gap in between. Good choice of pillows as well. The rooms is aesthetically designed and very inviting. The room has a mini bar stocked. They also have very good tea and coffee making facilities in the room. The AC was very good and didn't make any noise. The WI-FI was average speed but manageable for sure. The room also had a large window which overlooked the residential area. The room safe was also of good size to accommodate 2 laptops plus would have more space left. The bathroom was clean and of decent size. Nice clean towels and good toiletries. The breakfast was okay and was the standard European breakfast. The hotel staff were good and polite and helpful. The breakfast area has indoor and outdoor sitting options. They have a large car park where you can park the car with a fee. There are not a lot of eating options nearby so make sure you eat and then come to this hotel at night. Overall very recommendable if you don't mind staying away from the city centre in a very quiet neighborhood. If you want the hustle and bustle then this might not be the right choice to go with.

stayed here for 3 nights , beautiful location 2 lanes away you find the central station few minutes of walking ,better ask the reception the way otherwise it is not so easy by a new comer.The reception is very helpful and so is the breakfast. The staffs are very cordial and wish to help you by all means.The rooms are good with a decent toilet. The food is just awesome. If you are Asian food lover you have a restaurant just across the street BANGKOK , just awesome.There is a Indian restaurant just few walks from the hotel. Check in and check out is very smooth. I tried to have some ice cream but they didn't had in there menu card . Rest was perfectly Ok.

Before I begin explaining why this is one of the worst hotels I've stayed in, I will start with a few good points. The reception staff are very friendly. The room we had (308) was well decorated. I'm afraid that's it. Everything else was just awful. Firstly, after requesting a room with a double bed, we were given room 333 which had twin beds. The receptionist kindly changed us to room 308 which was more spacious. At this point I asked for an iron and ironing board for the room and was informed they don't allow them in the rooms and I must use the "ironing room". I'm going to stay on this point for a while because I want the management of this hotel to understand how ridiculous this is! I have never, in my life stayed in a hotel that doesn't allow irons in the rooms, it's an absolute joke. But to top it off, the "ironing room" is actually a tiny little cupboard next to the reception desk with ONE ironing board and ONE iron! Additionally you are surrounded by the baggage that has been left by other guests. Not only is this a huge issue when it comes to the protection of baggage, but it also looks utterly ridiculous having guests iron their clothes beside the reception counter. I would expect to find this in a hostel costing €10 per night, not at a hotel and especially not at an Accor hotel! On our first evening we had another couple trying to come into our room (luckily we had locked the door). It turns out the reception desk had given them room 308 too! Moving on; the rooms have NO soundproofing. I could hear a pin drop in the room next door. Also, the cleaners shout in the hallways and slam doors which mean you have absolutely no chance of sleeping after 8am. It's the loudest hotel I've ever stayed in, if you want a good night's sleep or even a lay in past 8am then do not stay here. Finally, the cleanliness is questionable. We had a small balcony in our room and upon opening the windows I was greeted by a thick layer of dirt which had gathered. Our shower gel was also not replenished. We will not be returning to this hotel and I sincerely recommend that you consider other hotels in the area. I struggle to understand how Mercure are happy to have their name above the door here!

This hotel was a complete surprise. In a relatively quiet area but only 15 min walk to railway station,10/15 walk to Mirabell Gardens and departure point for day tours including "Sound of Music".Also a leisurely 20 mins to old section across river. Reception staff always friendly. Hotel has 3 floors -we had back room overlooking car park and had mountain view. Car5 park is available for a fee. Room rather large compared to some European rooms we stayed in .Modern bathroom with both shower and bath. Tea /coffee facilities as well as a small fridge which can be filled as a mini bar on request.Also has a safe

It is an average hotel with excellent location. The rooms are very average. There is very less staff. But the location of the hotel very nice. The attractions are a walking distance. I stayed for 2 nights with family and had a decent stay !!!

Hotel was good. Rooms are spacious for one couple with a child. The location is good with near by Indian hotel Taj Mahal and bars. However, one should take care of shopping as the shops will close by sharp 08 o clock. Overall, it's a good hotel with friendly staff

Over the last few years we have stayed in several Accor hotels from Ibis Budget upwards and were really looking forward to this hotel.However we cant help feeling a tad disappointed the hotel totally lacks any charm or ambiance with no music or visible bar, reception looked a bit bland.Reception seemed a little surly unlike the novotel in Vienna which was very friendly and we felt a little uncomfortable.The rooms were as you expect but seemed very ordinary however we did sleep well.The restaurant seemed unused and we never ventured in.With so much to do in Salzburg we never intended to spend much time in the hotel and spent all our time in the town.Overall this stay was ok but totally unremarkable and due to the distance from town i am not sure if i would ever return.

When I choose a hotel, I select those only with free Internet. This one has it, but they cripple it and expect one to pay to get 'real' Internet. It took 15 minutes to download my daily newspaper and I could not upload photos of our trip to FB nor Instagram. Instead, I did so on the free Internet at the museums. On check in, I felt like I interrupted a guy from far more important work. On checkout, I was second in line and it took 15 minutes. Our room was fine with A/C, a safe, a nice fridge, tea and coffee. Our bed was good. About a 10 minute walk from the train station that we did often to get our breakfast from the grocery. About a pleasant 15 minute walk to old town. Include high speed Internet and improve the front staff and you will get 5 stars.

Salzburg is a beautiful place and 4 nights was perfect. Unfortunately we stayed 1km away from the old town which is where lots of great places to eat and historic buildings are. Would not stay at Mercure again - service was average bordering on rude; room was nice but small; restaurant and bar supposed to be open 7 days/week, however was closed 'for cleaning' the 4 nights we were there.

Bayerhamerstrasse 14 A Salzburg Salzburg

Hotel highlights

  • Walking distance to Mirabell Palace and Gardens
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Business center

Located in Schallmoos within a short walk of Mirabell Palace and Gardens, Mercure Salzburg City is within a mile (2 km) of other popular sights such as Mozart's Birthplace. This 121-room, 4-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi. Near the airport, it's also near Salzburg Museum and St. Francis Church.


Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with room service. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


All of Mercure Salzburg City's 121 recently renovated rooms provide coffee makers, safes, and phones. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include ironing boards and desks.

Property features

Guests of Mercure Salzburg City enjoy access to free WiFi in public areas, 6 meeting rooms, and conference space. Self parking is offered for EUR 13.00 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a business center, a computer station, and express check-out.

Room options

Superior Double Room

Full 1 | Sleeps 2

Deluxe Room, 1 King Bed

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

70% of guests recommend this hotel

Total of 1015 reviews