Hyatt Regency Saipan4.5 out of 5.0
Recent guest reviews
The staff was probably the best I have ever seen or had business with. The hotel was doing some renovations, rooms smelled strongly of paint, missing furniture, WiFi was spuratic at best, no water pressure in the shower and the water temperature consistently fluctuated. Views were amazing and the food was good.
To tell the truth, my two-day experience in Hyatt Regency Saipan was really bad. I cannot imagine a 5-star rating hotel can be like this. For my room, first, there is a pungent bad smell in the room like entering a toilet. Second, the carpet looks really really really dirty. Third, the humidity in the room is so high that I felt the quilt and the sheet are wet. Yes..It's near the sea, but you should take some measure to solve the issue. Last, the service was not efficient. I asked for house keeping in the morning when we went out, but the room was not cleaned even when we came back 5 hours later. I don't know whether or not it happens only to me. Based on these bad experience above, I have to give a low grade for this hotel.
This is one of the nicest hotels on Saipan. That being said--you're on an island. Everything is a little run down, nothing is posh like in Tokyo or Seoul. However, Sunday brunch is amazing! If you're on this island, it's a must.
Hyatt regency Saipan shouldn't have used the name of Hyatt. They don't have any good facilities n service. The staff in concierge should learn how to behave for customers. Smelly and wetty in room, Unkind concierge, Dirty swimming pool and too expensive. I think the small guest houses are better than Hyatt regency Saipan.
Staff was very accommodating and friendly. I'd like to thank Nick Nishikawa, General Manager, for his going above and beyond for us. The hotel, particularly the guest rooms themselves, is a bit dated. Some nights, there were live performers in the courtyard rather late (once going past 10 pm). The Internet access is free (1 Mbps) or can be purchased (3 Mbps) for $12/24 hr. You can connect up to 6 devices with either plan, or you can purchase additional plans if you go beyond 6. Actually, this allows you to "purchase" multiple free plans for as many devices as you have. Sometimes, the speed drops quite a bit, which seems fairly typical in the islands. All rooms face the beautifully landscaped courtyard area and the sea. The only view advantage is that the higher floors are apparently sold as "view" rooms merely because of the higher elevation. Getting a club room gives access to the Hyatt Club, where they serve soup, appetizers, and even offer you a plate of eggs and sausage. (I didn't go in the evening to see the offerings.) This makes the Club rooms a better value, as you basically get a full breakfast. This is currently a category 2 property in the World of Hyatt program, bookable for as little as 8,000 points/night (12,000 for Club room). Considering the room prices, it is a solid point value. Award-night availability seems sparse. But if you want to book this property, keep the booking page bookmarked and check back daily. We did that, and eventually award availability opened up, about two weeks before our dates. All in all, we felt we got a very solid value out of our stay.
From the time I arrived until I checked out, I was greeted with the "Hafa Adai" spirit. I am known to be quite picky and impatient, but during my stay I was not upset or dissatisfied with the service. The staff was courteous. They went out of their way to make sure my stay was pleasant and memorable. I'm local so I did not expect to be treated with great hospitality that hotel staff would extend to the tourists. I was mistaken. What was even more pleasing was that the staff was quite diverse and multi-national. Each person that I came across was down to earth and genuinely nice and wanted to help in any way. I could not have been more happy with the staff. On top of the excellent customer service, the hotel room was beautiful and the manicured grounds were breathtaking. We ate at a couple of the restaurants (Miyako and Giovanni's) and the food was delicious and prepared just right. Wished my family and I could have stayed longer.
My stay at Hyatt was great. The room was clean and organized with a beautiful ocean view. Eating at Miyako is a MUST. The check in and check out process was so easy. I really appreciated the reservation email and reminders sent to my Gmail. The best part of the experience is Hyatt's staff. They go the extra mile to give the best service. That alone convinces me to a CATH member. Thank you, Hyatt!
This Hyatt hotel is the best I've ever stayed at. The staff is genuinely happy to see you. The food is awesome and affordable. Our room was super clean and they were very quick to address any need that we had. There evening turn down service is awesome :)
I stayed here in the summer and found the location faultless, the room was ok but a little dated and could do with a freshen up, the room was clean and airieand the view was breathtaking, the sand was golden and soft to walk on it had a great pool bar "which is my thing" stunning gardens to walk around and if you thinking of getting hitched a quaint chapel on the beach, close to the town with plenty of bars and restaurants to suit any traveller.cant wait to go back with the family
The personnel are top notch. They will look after you from check in to check out and everything in between and have intimate knowledge of anything you might wish to do on the island. Give them a try and your business, you will not regret it! Enjoy Saipan and the laid back atmosphere!
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Garapan, Hyatt Regency Saipan is adjacent to American Memorial Park and within a 5-minute walk of Paseo de Marianas. This 317-room, 4.5-star resort has a private beach, a full-service spa, and 4 restaurants. Micro Beach and Managaha Beach are also near this Saipan resort.
Have a drink at the bar or enjoy onsite dining at one of 4 restaurants like Giovannis, which specializes in Italian cuisine and serves brunch and dinner. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start your day off with buffet breakfast, available for a fee.
All of Hyatt Regency Saipan's 317 air-conditioned rooms provide balconies, refrigerators, and safes. Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Hair dryers and desks are other standard amenities.
Guests of Hyatt Regency Saipan have access to a private beach, a full-service spa, and an outdoor pool. There's free parking, and an airport shuttle (available on request) for USD 20 per person one way. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury resort include a children's pool, a fitness center, and a spa tub.
Reviews from Trip Advisor
81% of guests recommend this hotelTotal of 698 reviews