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Grand Hotel Central

3.0 out of 5.0

Recent guest reviews

Awful hotel. First room I was given had no hot water or heating, so I was moved to a room with loose floor strips and no lights except in the bathroom. The problems with the first run were known about when I checked in. Don't stay here. It has no redeeming features.

The location is pretty good, central, 10 minutes walking from Central Station and main places of interest. While the outside structure and the common spaces are fine (kind of Art deco style), bedrooms could be dramatically improved. As soon as I entered in the bedroom I felt a strong smell of mold. Some flies were flying around in the bedroom (end of November). Worse of all, water was keeping on flowing in the radiator all the time, including during the night, making very difficult to sleep. The breakfast was fine and staff were polite, but overall I would avoid it.

We stayed here with a group of colleagues so this is the rating of 6 different rooms. There were all the same, TERRIBLE: run-down, bad-smelling, humid, extremely dirty (as if the floors were not cleaned at all: sticky and full of dirt!!). Elevator not working for a long time already. Wifi not working on 4th floor. A lot of noise from the street (disco close by). The glass of one of the windows was broken and wrapped up with plastic (a piece of glass was still on the window sill!!). Smoke detector wrapped with a plastic bag in one of the rooms, missing smoke detector in another room. Mold on/between the glass of the window. A dirty towel (and more dirt) under one of the beds, under another bed a plastic container with a wet substance inside (probably to dehumidify the room, but completely wet so probably not replaced in a long time). Bath full of paint falling from the ceiling and full of spots, scratches,... (I wonder whether the baths have ever been replaced in the history of the hotel, i.e. 100 years). Dark room with only 1 out of 4 lamps giving a bit of light, and no light at all after the last working lamp in the bathroom got stuck (so I got a new room). Handle of door of the bathroom fell off. Hallway even more dirty than the rooms, carpet on the stairs seemed to be not vacuumed in ages, disgusting spots on the walls (maybe even blood or urine?), everything full of dust (because they were renovating the breakfast room, why renovating that when the rooms/windows/.... are in such a condition?). We felt as if we were in a Third World country...

We went there for just One night and got a very tiny room with 4 bed for only 2 People. The bathroom should have been cleaner in some edges and the bed aren't that comfortable For the low price comparing with other rooms in rotterdam it was ok - but only ok for One night.

A good sized Family room with plenty of space that was clean and tidy. A good continental breakfast choice, with fresh fruit and hot croissants amongst other things. Work is being done on the hotel so it does look run down. However it is well located near the Central Station and has both the Metro and a Tram stop within 5 minutes walk. There is a parking garage directly across the road, which is €30 per day, the same as other parking garages in the city. The only downside being in a room on the front of the hotel was the nightclub that went on until 4am. The sound insulation on the Windows needs improving.

Some of the online reviews do simply not match the truth of how run down this hotel is. From the bell on the main desk, the hallways, the lift, the bedroom, the shower to the minimal choice of food selections for the continental breakfast..everything was simply unacceptable for the price we paid. Oh, and the bedroom smelled strange until my wife described the smell as 'old semen'....enough said! Have a look at the photos. Might be nice when everything has been renovated...😔

It is a slum The worst hotel we have ever stayed in Building falling apart No save rooms People lying on the corridors Absolutely disgraceful It is horrible disgusting falling apart and wreck Slum lords come here to get lessons Do not ever book this place it is a disgrace

We arrived to find a drunk vomiting in the lobby. She was still there and still vomiting an hour later. The next day we returned to the hostel after some sightseeing to find that the elevator was out of order so we walked to our room on the third floor to find water pouring through the ceiling and a centimeter or so of water on the floor. Several books and a map that were sitting on a chair with some clothes were soaked. The one bright spot was a very pleasant and sympathetic desk clerk who assigned us a new room. She did not seem surprised at the problems we presented. It was clear that she was the only employee present at that time in the facility.We were offered no assistance in moving. When I turned back the covers on the bed there was a dirty sock between the sheets. There was no shower curtain in the bathroom. The tub did not drain, the paint was Peeling and the bathroom door would not close. The electrical outlet did not work. We were told the manager's name was Paul Kaston. He refused multiple requests to talk with us and has yet to respond to emails I sent. For this I was charged almost €500 for two nights, something I mean to contest. I filled out a "restitution form" with the suggestion from the clerk that at least 50% of my bill would be refunded. As of today, almost a month later, this has not occurred. As we left the hostel The next day the elevator was still out of order and there was no apparent attempt being made to repair it. Still, we were happy to walk down the four flights and leave the place.

I stayed in single room with private shower at that time. The hotel is located near Rotterdam Centraal which is a location that I need. The space is adequate for me to organize my suitcase. There's a small table and chair, coffee, tea and electric kettle. The room has TV but unfortunately only local, not international cable channel. Since I don't understand Dutch It's not much of entertainment for me. The hotel is kind enough to let me store the luggage when I move to other city to meet my friend and come back to get it the day after. Still, for my pocket the price felt too expensive.

This hotel is located in the city centre, about 200 m from subway station and in walking distance from harbour. It is an old building, which definitely needs a renovation, but I can't complain about my room. It was furnished very simply, but clean and quiet. Breakfast was perfect, with enough big choice of food and drinks. Staff was very friendly and helpful. The only disadvantage of the hotel is that it doesn't have any parking lot, so if you come by car and don't want to drive in Rotterdam count with additional 30 EUR per day for parking in the parking house across the street.

Kruiskade 12 Rotterdam

Hotel highlights

  • Walking distance to De Koopgoot and WORM
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour front desk

Grand Hotel Central places you within a 15-minute stroll of popular sights such as De Koopgoot and WORM. This 64-room, 3-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi. Located centrally in Centrum, it's also close to Maritime Museum and Boijmans Van Beuningen Museum.


Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served each morning for a fee.


All 64 rooms provide coffee makers and desks. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi.

Property features

Guests staying at Grand Hotel Central enjoy free WiFi in public areas, a computer station, and a TV in a common area. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and securing valuables.

Reviews from Trip Advisor

Trip Advisor aggregated rating

17.0% of guests recommend this hotel

Total of 428 reviews