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Black Swan Lakeside Boutique Hotel

5.0 star property

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Photo gallery for Black Swan Lakeside Boutique Hotel

Exterior
Lake
Gazebo
Lake Front | Egyptian cotton sheets, premium bedding, down comforters
Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
171 Kawaha Point Road, Kawaha Point, Rotorua, 3010
  • Place, Lake Rotorua
    ‪2 min walk‬
  • Place, Skyline Rotorua
    ‪2 min drive‬
  • Place, Mitai Maori Village
    ‪2 min drive‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪16 min drive‬

Room options

View all photos for Lake Front

Lake Front | Egyptian cotton sheets, premium bedding, down comforters

Lake Front

10.0 out of 10
Exceptional
(4 reviews)
  • Lake view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Lakefront Suites

Egyptian cotton sheets, premium bedding, down comforters

Lakefront Suites

  • Sleeps 2

View all photos for Swan King

Swan King | Egyptian cotton sheets, premium bedding, down comforters

Swan King

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Swan Family

Swan Family | Egyptian cotton sheets, premium bedding, down comforters

Swan Family

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Swan Family Suite

Egyptian cotton sheets, premium bedding, down comforters

Swan Family Suite

  • Sleeps 4

View all photos for Swan King Room

Egyptian cotton sheets, premium bedding, down comforters

Swan King Room

  • Sleeps 2

About the neighborhood

Rotorua

Located in Kawaha Point, Black Swan Lakeside Boutique Hotel is adjacent to Lake Rotorua and within 2 miles (3 km) of Skyline Rotorua. This 5-star lodge welcomes guests with 9 rooms and conveniences like a marina, an outdoor pool, and free in-room WiFi.
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What's nearby

  • Lake Rotorua - 2 min walk - 0.1 miles
  • Skyline Rotorua - 2 min drive - 1.1 miles
  • Mitai Maori Village - 2 min drive - 1.4 miles
  • Rainbow Springs Kiwi Wildlife Park - 2 min drive - 1.4 miles
  • DriftKartz - 3 min drive - 1.8 miles

Getting around

  • Rotorua (ROT-Rotorua Regional) - 21 min drive

Restaurants

  • ‪Wildbean Cafe - ‬3 min drive
  • ‪McDonald's - ‬4 min drive
  • ‪Gold Star Bakery - ‬5 min drive
  • ‪Royal Indian Restaurant Tandoori Cuisine - ‬4 min drive
  • ‪KFC - ‬4 min drive

About this property

Black Swan Lakeside Boutique Hotel

Guests staying at Black Swan Lakeside Boutique Hotel enjoy access to a marina, an outdoor pool, and 2 hot tubs. There's free parking, and an airport shuttle (available 24 hours) for NZD 100 per vehicle one-way. The front desk has multilingual staff that can help with luggage storage, tours or tickets, and securing valuables. Other amenities at this beach lodge include free WiFi in public areas, conference space, and a library.
Guests can expect free WiFi and 32-inch LCD TVs with digital channels. Select Comfort beds sport Egyptian cotton sheets and down comforters, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Other amenities include fireplaces, free minibar items, and espresso makers.
2 hot tubs are on site along with an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Rydges Rotorua
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  • Hot tub
  • Parking included
  • Free WiFi
8.2 out of 10, Very Good, 1,128 reviews
$84 nightly
The price is $96
Mar 24 - Mar 25
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 8:00 AM to 10:00 AM
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Black Swan

Things to do

  • 2 hot tubs
  • Bicycle storage
  • Books
  • Helicopter/airplane tours
  • Library
  • Outdoor pool

Family friendly

  • Fenced pool
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 215 square feet of conference space

Outdoors

  • Garden
  • Marina
  • On a lake
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • High-pile carpet in room
  • Low-height counter and sink
  • No elevator
  • Raised toilet seat
  • Thin carpet in public areas
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable drinking straws available
  • Colonial architecture
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Electric bike charging
  • Fireplace in lobby
  • Locally-owned and organized tours and activities
  • No plastic drinking straws
  • Reusable cups
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Meal delivery service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Fireplace
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 9:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges NZD 2.5 for credit card payments
The front desk is open daily from 7:00 AM - 8:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for NZD 80.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: NZD 100 per vehicle (one-way)
  • Rollaway bed fee: NZD 80.0 per night
  • Credit card charges are subject to a surcharge of NZD 2.5

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-9:30 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is available during limited hours, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Black Swan Boutique
Black Swan Lakeside Boutique
Black Swan Lakeside Boutique Rotorua
Black Swan Lakeside Lodge Boutique Hotel
Black Swan Lakeside Lodge Boutique Hotel Rotorua
Black Swan Lakeside Boutique Hotel Rotorua
Black Swan Lakeside Boutique Hotel
Black Swan Lakeside Rotorua
Black Swan Lakeside Boutique Hotel Lodge
Black Swan Lakeside Boutique Hotel Rotorua
Black Swan Lakeside Boutique Hotel Lodge Rotorua

Frequently asked questions

Are free cancellation options available at Black Swan Lakeside Boutique Hotel?

Black Swan Lakeside Boutique Hotel offers free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Black Swan Lakeside Boutique Hotel?

As of Mar 6, 2026, prices found for a 1-night stay for 2 adults at Black Swan Lakeside Boutique Hotel on Apr 2, 2026 start from $264, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Black Swan Lakeside Boutique Hotel?

This lodge is situated in Kawaha Point, just steps from Lake Rotorua. You'll also find Skyline Rotorua and Mitai Maori Village within a short drive.

Is parking available on site at Black Swan Lakeside Boutique Hotel?

Yes, self parking is offered for free at the lodge. Electric car charging and electric bike charging are also available.

Does Black Swan Lakeside Boutique Hotel include a casino?

No, Black Swan Lakeside Boutique Hotel doesn't have a casino.

Will I find an indoor pool at Black Swan Lakeside Boutique Hotel?

No, this lodge doesn't have an indoor pool; however, there are an outdoor pool and 2 hot tubs.

What do couples enjoy most about Black Swan Lakeside Boutique Hotel?

This lakeside lodge offers many amenities for couples, including a fireplace as well as an outdoor pool and an ocean-view restaurant.

Does Black Swan Lakeside Boutique Hotel have a hot tub?

Yes, this lodge has 2 spa tubs.

Does Black Swan Lakeside Boutique Hotel have a restaurant that serves breakfast?

Yes, Black Swan Lakeside Boutique Hotel serves free cooked-to-order breakfasts at Black Swan each morning.

Does Black Swan Lakeside Boutique Hotel allow pets to stay free of charge?

No, pets aren't allowed at Black Swan Lakeside Boutique Hotel.

Are there connecting rooms at Black Swan Lakeside Boutique Hotel?

Yes, this lodge has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Black Swan Lakeside Boutique Hotel?

The closest major airport to Black Swan Lakeside Boutique Hotel is Rotorua (ROT-Rotorua Regional), which is 8.6 mi away (21 minutes by car).

Are there rooms with balconies that I can book at Black Swan Lakeside Boutique Hotel?

Yes, some guestrooms at this lodge offer either a furnished balcony or a deck where guests can enjoy lake or garden views.

Does Black Swan Lakeside Boutique Hotel offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Black Swan Lakeside Boutique Hotel.

Black Swan Lakeside Boutique Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 97 out of 119 reviews
Rating 8 - Good. 15 out of 119 reviews
Rating 6 - Okay. 5 out of 119 reviews
Rating 4 - Poor. 0 out of 119 reviews
Rating 2 - Terrible. 2 out of 119 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fabulous experience! Service was better than outstanding and room was terrific! Peaceful grounds with awesome lake and black swan views.
Stayed 1 night in Feb 2026

10/10 Excellent

Todd

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Star was exceptional, location was great, room looking out on lake was excellent
Stayed 1 night in Dec 2025

2/10 Terrible

Margarita

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This is not a luxury hotel. At $515 US dollars per night, I expected a lot better. The room was fine, the bathroom doesn’t have counter space for toiletries, the windows aren’t properly sealed because we kept them closed the whole time and still so many bugs managed to get in our room. Parking is bad, there are 4 parking spots for 10 rooms. If I had paid $150 for this, I would be ok, but definitely not worth more than that.
Stayed 2 nights in Nov 2025

8/10 Good

robert

Liked: Cleanliness, staff & service
Great staff
Stayed 2 nights in Oct 2025

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is such a gem. The views on the lake from the property are great. The hotel staff is great-Michelle was so helpful and friendly. There are nice spas on the property. We would recommend this property.
Stayed 2 nights in Oct 2025

8/10 Good

Bobby

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a room with a king bed facing the lake. The property was quiet and the breakfast was excellent.
Stayed 3 nights in Aug 2025

10/10 Excellent

Laura, Warr Acres

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely setting for a stay in Rotarua! Close enough to town to have easy access while keeping a bit of distance between the amazing geysers and their aromas and antics. Further, the rooms and grounds are a destination in themselves, with the accommodating manager Rajiv Shama and his staff always available to help with questions, reservations, and transportation. Breakfasts were lovely and fast. Take the time to walk the grounds and talk to the parrots. Thoroughly charming.
View from our room
Stayed 3 nights in Aug 2025

10/10 Excellent

Jeanette

Stayed 1 night in Aug 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Zhichao

Stayed 1 night in Jun 2025

10/10 Excellent

Raymond, Oakland

Liked: Cleanliness, staff & service
Very nice property. Amazing breakfasts!
Stayed 3 nights in Jun 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jun 2025

10/10 Excellent

Sophia

Stayed 2 nights in May 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful experience on our honeymoon, not 5*

We stayed here for one night during our honeymoon - had a completely awful experience. We arrived from a long drive to be told there was nowhere for us to park our car. There was also no space for us at dinner, and no room service, so we were told to travel to town for food. This was already an awful start in a supposedly five star hotel. Our room was completely open to everyone walking in and out of the reception, felt like a motel. It smelled like damp and the shower was in dire need of maintenance (flaking paint, mouldy sealant). After getting some dinner in town, we came back to find out that there wasn’t any hot water in our shower. All the staff had left for the evening so there was nobody to notify, or who could help. Overall a really poor experience, and definitely not five star. I would struggle to give it one star
Stayed 1 night in May 2025

10/10 Excellent

Joan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Black Swan hotel was lovely. The gorgeous garden overlooking the lake was beyond our expectations. We had both breakfast and dinner onsite and the service was impeccable. We felt like kings. A very memorable stay. We will be back. Thank you
Stayed 2 nights in May 2025

8/10 Good

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very special relaxing stay

Spectacular location overlooking the lake. Quiet and peaceful. The conservatory was lovely to relax with a cuppa overlooking the gardens. Comfortable bed, lovely deep soaking bath. Great breakfast overlooking the black swans in the lake. Wish we had longer than one night. Fantastic service. CJ gave an excellent recommendation to go soak in a local hot waterfall which was a fantastic experience!
Stayed 1 night in Apr 2025

8/10 Good

Nancy

Traveled with partner
Liked: Cleanliness, staff & service
Beautiful property and outdoor gardens. Staffwere excellent andthe breakfast was good. The room was a little smaller than expected and not much privacy from your neighbor. Sine of the outdoor furniture could use a refresh given the price of the accommodation.
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property on a lake. 10 min cab ride to town.
Stayed 2 nights in Jan 2025

8/10 Good

K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very pretty, instagram able hotel. It is clean and the staff was very nice. The reason I am not giving it 5 stars is that the rooms do not have a deadbolt, chain, or other way for someone inside the room to lock the room so that a hotel employee with a key cannot enter. This is a dealbreaker for me - I would not have stayed here if I had known. The reason is that years ago in another country a hotel employee entered my room with a key and assaulted me. I honestly thought it was a building code requirement for hotels to have deadbolts. I highly recommend the hotel install them.
Stayed 2 nights in Sep 2024

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique property
Stayed 1 night in Sep 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect Stay
Stayed 3 nights in Sep 2024

10/10 Excellent

ZITAI

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay. The hotel manager, Bruce, is a kind and gentle person. I'll choose the hotel next time. Much appreciate!!!
Stayed 3 nights in Sep 2024

10/10 Excellent

Neil

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to chill and rewind. Staff went out of there way to help. Very peaceful and tranquil location
Stayed 1 night in Sep 2024

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