Trevi Palace Luxury Apartments

Stayed at this hotel over the Easter long weekend. POSITIVES: - Great location. Very close to the Trevi fountain, and all the sites are within walking distance; - Staff were very friendly and helpful; - Breakfast was simple but decent; - There is a car service to the airport. It’s only 2 euro more than a taxi, but was very convenient. Driver came and collected our bags etc. NEGATIVES: - The shower didn’t drain properly. The water pooled up to my ankles after 2 minutes; - Some of the rooms on the ground floor doors that face an ally. The doors are blocked off by a metal cage but it can get very noisey! The first night there was a group of people who sat on the doorstep for hours. The door didn’t block out any of the noise, it sounded like they were in the room. It was a bit frightening at night. We were woken a number of times thinking there was someone in the room. They should put something on the door step to stop people congregating there or block off the door and turn it into a window or put the bed on the other side of the room (room was divided into living area and bedroom by a wall). At the very least I feel guests should be warned when booking. Had I known, I would’ve booked another room; - The room was a bit worn and torn. The couch was torn in a number of places etc. The walls, skirting board and floors etc were all marked; - The sheet on the mattress wasn’t big enough to cover the mattress properly. It hardly tucked in under the mattress so kept coming untuck during the night, exposing the mattress; - There was a bidet in the bathroom and the drain top was unscrewed and left lying in the bowl when we arrived. The bathroom was tiny, the bidet didn’t need to be there; - Towels were not good quality. They were too thin and not soft.

Gorgeous, lovely & friendly RECEPTIONISTS. Always obliging. Location perfect - round the corner from Trevi Fountain. When booking ...just double check the size of the room that will suit your needs. We were comfortable but realised that we were booked into one of the smallest room. But we managed.

We stayed here for three nights. The property was very clean and recently remodeled. You would never know you were in a gazillion year old building as the amenities were all modern and functioned perfectly. Yes, the hallways, elevators, and rooms (and bed) were small by american standards, but we expected that. We bathed and slept here, we spent all our time out on the town exploring. The breakfast buffet was plenty decent and allowed us to eat and run, so we could spend more time out and about. We had purchased Big Bus, Hop on , Hop Off tickets but rarely used them as so much was within easy walking distance. The staff spoke enough english that we never had any problem communicating our needs. There were plenty of places to eat and drink literally steps from the front door.

Loved this hotel. The rooms were exquisitely decorated. The lobby is very inviting and the breakfast was plentiful and high quality. The hotel is steps away from Trevi Fountain and walking distance to the metro, Spanish steps and other points of interest. Lots of restaurants in the area. Considering the area was heavily crowded, the rooms were quiet and peaceful. The staff was very helpful. We had a wonderful 3 night stay and would stay again in this beautiful city.

We really liked this hotel, the location great, right near the Trevi Fountain and walking distance to other attractions. Room was lovely, clean and plenty of space. Breakfast room was really small and crowded, but breakfast was good. Situated in a crazy busy area and we could hear scooters all night every night, so a little sound proofing would make it even better.

Location is great - just a two minute walk from the Trevi Fountain, and within comfortable walking distance to most other tourist attractions. The street below, although noisy, was not an issue at all when the windows were closed, until 6:30am in the morning! Be prepared to be rudely awakened by the sound of crashing glass as the glass recycling truck does its early morning rounds. Aside from this, noise wasn't too much of an issue, despite the extremely busy location. The room was comfortable & cleaning standards were high. Breakfast was basic and set up very oddly, over two dining areas & even the foyer outside. Some of the staff were very friendly & helpful & others not so much. Overall a good choice & would recommend.

We came home yesterday after 4 nights at the hotel. We started off by loving the hotel, the location was great and room was good. It soon became clear however the staff couldn’t care less; they couldn’t even muster up a recommendation for dinner when asked where was good for my birthday meal. Sat morning we got a call telling us to leave, even though we were booked in for another night. After arguing with them they agreed but we needed to move rooms. When I went down to reception to get the key, I had to stand for ten minutes whilst the receptionist and another member of staff argued in Italian about where to move is. I was then taken to what I can only describe as a “made up” room. It was clearly part of a suit but the living area had been made communal! The most random set up!! Then we had no electricity! Again back to reception to complain. Then by 10:30pm after asking 3 times for the air con to be fixed (as it was 29 degrees in the room) and being promised 3 times it would be fixed, I was told it was winter and they didn’t have air conditioning turned on!!! If it was too hot I was to open the window but when I told her we didn’t have windows only a door onto an open terrace she just looked at me like I had four heads!! Surely it is up to the PAYING GUESTS if they would like the air con turned on or not. Not a receptionist sitting in a lovely cool well ventilated room. I would not recommend this hotel to anyone who has any interest in getting good customer service

We stayed 4 nights and loved this hotel, it was an awesome location, clean, good breakfast and staff pleasant. Only complaints is it was too hot with the heating on way to hot and the hawkers in the street annoying (this isn’t a complaint the hotel can fix). We would stay again.

I booked this hotel in November and started to read reviews about people getting their reservations canceled without notice so I contacted them directly before. They explained that they were experiencing a plumbing issue and that we would be relocated to their other property near the Coliseum. I panicked at first but the Trevi Palace Apartments Front Desk Manager assured me that we would have a suite in the other location and that the other items I had pre-booked would be honored. When we arrived this was mostly true however, it became evident that they didn't tell the K Boutique Hotel everything they had arranged and promised us. This caused a lot of anxiety and complications each day but each issue was eventually solved. My recommendation would be to contact this hotel directly before staying to confirm everything you believe you have booked and if you get relocated, start an email chain with both hotel managers receiving all emails.