Trevi Palace Luxury Apartments0.0 out of 5.0
Recent guest reviews
I stayed here in early 2018, having booked on the hotels website and was looking forward to the so called 5 star luxury experience, which unfortunately turned out to be the opposite. Receptionist was friendly, when we first got to the room we were a bit surprised by how small it was, but it was only a short stay so wasn't to much of a problem. We had read in many reviews that there was a free minibar, this is no longer the case anymore! Obviously it was a trick to get some good reviews, and get more people to book, so be weary of this. After being in the room for a short while, we began to notice the main problem: there was no AC, it was on heating mode. Even though we visited quite early on in the year (February) Rome was experiencing a spell of hot weather, so the room soon became completely unbearable - and it only had one window. We spoke to the reception about this multiple times, had the caretaker look at everything, and was told multiple times it had been fixed, eventually after persisting with asking they said that the system can only be in one mode or another for the whole hotel, and so that it was stuck on heating mode and the only solution was to open the window. Having the window open produced a lot of noise, but that wasn't to much of a problem with me, but it did not help cool the room at all, and it was extremely dry and unpleasant. It caused me to have a number of nose bleeds, after not having one for many years, and I ended up getting an extremely bad throat from the dryness. Booking online promised to give an upgrade if available, I wasn't expecting one, so wasn't surprised when we didn't get one - however after staying in the torturous room for a couple of nights I asked to be changed rooms (not even asking for the promised upgrade!), we were informed that the hotel was fully booked and there was no rooms available. I thought this was a bit odd, seems we were visiting in the off-season, so I went on the hotels website and tried to book a room for the time we were there, what a surprise there were rooms available for each different type! So we had been straight lied to, extremely unprofessional, and especially as they state on their website they offer free upgrades using their promotion, false advertising! Never have I ever stayed in a hotel that had made me ill before, and I can't believe it happened in a so called luxury hotel. The location is amazing, and honestly I'd be tempted to stay again just for that reason, if they could offer me some assurance that the issues have been fixed, and do something about the illegal false advertising on the site. But please note this is not a 5 star hotel, it is equivalent to a 3 star in the UK at the best. Other things to note: breakfast was ok, very basic, again not deserving of a '5 star' hotel, not much seating, but as it was off-season it was fine. You are situated right outside a street full of scammers etc who will try scam you/call you a racist to get a reaction etc on your way into the hotel, just ignore them, worked for us.
Excellent location a stones throw from Trevi fountain, walking distance to ancient central Rome and metro. Comfortable room and good breakfast. Hotel facilities are basic and rooms compact, but this is central Rome. Staff were friendly and very helpful.
We stayed for 2 nights and absolutely loved it. A smallish hotel that was nice and quiet considering it's closeness to the Trevi Fountain. Nice spacious room we were in an appt type with separate living area and 2 bathrooms. The girls in reception were very friendly and helpful and would definetly stay there again
After receiving an email the day before we were due to come to the Trevi regarding “technical issues due to plumbing problems” and telling us they were moving us to another hotel, I was obviously not happy! After a lot of emails back and forth, Katrin finally said we could stay at the Trevi! 🤔Everything seemed to be fine at the hotel and I didn’t notice any engineers trying to fix anything?! I’m glad we stayed as the hotel was lovely, room was clean and the breakfast was really nice! On arrival We met Katrin and she was really lovely and helpful. The hotel is literally 1 minute walk from the Trevi fountain and other attractions are close by, people are saying about the noise, yes it can be a little noisy at night but you are in the centre of town so it’s going to be! Anyway it didn’t disturb us at all really. We really enjoyed our trip to Rome and I do hope they sort out their “ plumbing problem” which appears to have been going on for a long time! Would love to come back but would certainly not want to worry about getting moved at the last minute! Let’s hope this doesn’t happen again as it’s not a good start to your holiday, all in all though we had a great stay and Rome is a very beautiful city!
Very close to Trevi Fountain which makes it very busy and noisy. Staff obliging. We stayed for 2 days and travelled for a few days then returned. We didn’t get the room we booked on the first stay which was very cramped and had lots of stairs. Room on 2nd stay was fantastic and what we had booked. Central ovation if you don’t mind the crowds.
We were a party of six and had booked 3 standard rooms via BA holidays. The hotel lived up to our expectations. Check in was very straight forward and although our rooms were not ready on arrival (we were early) bags had been delivered to our rooms when we returned from a spot of site seeing. The hotel is well located for all the amenities with most in walking distance. One of the rooms had been upgraded to a room with a terrace which was great to gather on before going out for dinner. There are a couple of supermarkets close by to stock up on pre dinner drinks. The hotel was also extremely flexible when our return flight was cancelled at short notice and found 3 rooms for us. The only negative comment I have to add is about the air conditioning. The air con in our room was a bit erratic and on a couple of occasions needed resetting. It was hot in Rome during our stay. On our last night it didn’t work at all (although the hotel was adamant that it was on). Otherwise great hotel in a good location.
Nice enough hotel. Rooms very large and clean. No sauna or steam room. No roof terrace, although we had booked last November and paid top whack, for our 3 rooms. No English breakfast tea for two days and not prepared to go out and buy some?!! Confusing marketing...Trevi palace luxury apartments.....Trevi palace inn......Trevi palace leasure.......allegedly all the same. Incredibly noisy overlooking the street as bottles emptied from the restaurants bins, from a great height, every morning around 0630. Have no experience of other Rome hotels, but staff were very pleasant.
Excellent, would absolutely recommend Trevi Palace Luxury Apartments. The room was fantastic, certainly exceeded our expectations. All the staff were really helpful and welcoming, nothing was too much trouble. Breakfast was good, nice choice of hot and cold options from the buffet, even provided us with a breakfast bag to go on one morning we headed out before the normal breakfast service started. Location is nice and central, we walked to all the main sights without problems and found lots of great places to eat close by the hotel. Will certainly stay here again when we next have the chance to visit Rome.
I rarely write reviews but given my experience, I figured it was necessary. I made 2 reservations at Trevi Palace Luxury Apartments about 4 months in advance of my stay for my family and myself. Over the course of the last 4 months, the ratings of the hotel dropped - I read reviews of the hotel that said (potential) guests were informed that there are last minute emergencies and they could not accommodate guests, so would "upgrade" them to a hotel that is in a different location (owned by the same management btw). Given the reviews, I decided to re-confirm my reservations with the hotel, as I did not want to stay in a different hotel in a different location. I was re-assured that everything was fine. Less than 24 hours before check-in I receive the email saying there has been an "emergency" and they want to "upgrade" me to the other hotel (The K Boutique Hotel). I was in Florence on a tour when I got this email and of course, the next few hours were spent on my phone trying to figure out next steps thereby ruining my tour of Tuscany. The hotel management was totally not cooperative and basically said there are no other options. As a tourist, one has limited time and resources especially when one needs a place to stay in less than 24 hours. I decided to escalate to the website through which I made the reservations and ultimately they made a decision to let the hotel know that they will give me a full refund irrespective of the hotel's cancellation policy. They read the reviews of the hotel and clearly understood the situation. Being a Hilton Elite member, I was able to make last minute reservations at the Rome Cavalieri. However, options were severely limited as it was peak season in Europe and everything was booked or quite expensive at the last minute. It did not even occur to the hotel management to offer the refund or compensation of any kind as most likely I imagine the other tourists just accept the last minute change given the limited options. Overall, given that they seem to have "emergencies" regularly as well as their attitude to customer service, I would recommend taking your business elsewhere.
Trevi Palace Luxury apartments were great for our needs. I spent three days in Rome with my mum and it's a truly wonderful city. The Trevi fountain is quite literally a minute away. This was a very busy area through the day and evening but this did not affect our sleep at all. Room was lovely and clean, towels were changed daily and all the major sights were within easy walking distance; even the Vatican did not take long to reach on the Metro. A wonderful experience.
- Walking distance to Trevi Fountain and Spanish Steps
- Free WiFi in rooms and public areas
- Concierge services
- 24-hour front desk
Located in Rome City Centre, Trevi Palace Luxury Apartments is adjacent to Trevi Fountain and within a 5-minute walk of other popular sights like Spanish Steps. This 32-room townhouse has in-room conveniences like minibars, coffee makers, and TVs. It's in central Rome and also a short walk from Colosseum and Pantheon.
Satisfy your hunger from the comfort of your room with 24-hour room service.
All of Trevi Palace Luxury Apartments's 32 air-conditioned rooms provide minibars, coffee makers, and safes. Guests can expect free WiFi and TVs with satellite channels and pay movies. Bathrooms offer hair dryers and bidets. Rooms also include phones.
Trevi Palace Luxury Apartments features free WiFi in public areas and a porter/bellhop. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and concierge services.
Reviews from Trip Advisor
74.0% of guests recommend this hotelTotal of 449 reviews