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Hotel San Marco

3.0 out of 5.0

Recent guest reviews

Just returned from a 5 night stay in the Hotel San Marco in Rome. First time in Rome and read some varying reviews of the place but all I can say is we had a wonderful time, the staff were great with us, the breakfast was a fab selection of hot foods and pasticceria items and the rooms were spotlessly clean...including the bathroom. Sky tv in the room was also a nice little bonus. Don't turn up at this hotel expecting to check in early the time is from 2pm and they stick to that but the staff (especially Stephano) made sure we were made comfortable while we waited for check in with a complimentary coffee (it was raining and we didn't fancy wandering in the rain prior to check in) The location is great for getting from the airport as it is literally 5 mins walk from termini train station and about a 3 minute walk from the bus stop where you can catch the 492 and head to all the main sights in Rome. If I returned to Rome I wouldn't hesitate to stay here again.

We stayed in this hotel just after Christmas Day for five days. Location is ok 10 min walk from Termini station, 3 minutes walk to the closest metro station. The WiFi is fast, the hotel is clean enough, bathroom is very clean and generous size, breakfast is poor and it needs serious improvement even though if it is a 3 star hotel. Dear Manager, change the toaster in the breakfast area because it is a joke!!! Or perhaps you shell go for breakfast there and make sure you have toast with your breakfast. Hotel Staff needs urgent customer service training or at least some pay rise. The most disappointed, saddest and rudest people work here and they are making sure that the guests are having a memorable stay! Specially at the reception the Male Receptionist called Alberto. He does not fit in the hotel industry, he just need to change his work or do something else what doesn’t involve people and customer service! The only positive experience in the whole stay was our last day when we were checking out, the two Girls at the Reception with their big smiles! Without all this disappointment this hotel is ok if you are out all day long exploring Rome and you only come back here to sleep and rest.

Worst hotel experience EVER!!! We stayed there for three nights unfortuntely. Front desk male staff on the evening shift was terrible!!! He refused to explain how to use TV, the cleaning time, etc. Dont stay unless you are white.

The location is good 10 min walk from Roma Termini. The rooms are quiet , but relatively small. No feedback on breakfast because we couldn't have it due to an early train to catch ! U can find restaurants near

Spent two nights at the San Marco. Rooms are spacious and clean. The hotel is in a great location Buffett breakfast was great and included in the price. The front of house staff especially Claudia she was very helpful and always smiling. She is a great asset to the San Marco. Look forward to returning to this beautiful country soon.

Stayed there three times with my family, with my friends in summer, autumn and on the NY holidays. Always felt myself like at home. Friendly staff, nice, clean and cozy rooms. Tasty breakfast. It is located not far from railway station/metro station Termini. We never had problems with check-in. Defenitely recommend!

I choose to stay at San Marco because of price and the number of reviews. I am a walk in customer and did not booked online. I am also particular about the pictures took by other felllow reviewers in TripAdvisor. So my stay was convenient. When I was filling out a form, they give me a complimentary drink which I was surprised. Usually hotels that i had been were not giving out free drinks. Rooms are clean, and tables, chairs, tvs, lamps were not damaged. though there were chipped off paints found but its okay. Rooms are a little bit dim as I am used to bright light but dim light for me works. What I notice about is the comfort room's shower faucet. It is just needs some polishing and above all, it was clean. I have not taken some pictures but definitely will have to get back to this place when going to Gensan. Staff are friendly and greets always when you passed by to lobby. Did not expect that the hotel is fancy. there is also a free breakfast which is also memorable. Simple but delicious. Their dining area is well furnished that it is like dining at a fancy restaurant. It is also near to restaurants. Place is good that it is near a mall and not so far from Bus terminal.

Hotel was not prepared for us when we arrived. Confirmed with the clerk that it was a double room we had reserved. When we arrived back at hotel the room was made up with 2 single beds. Had quite the discussion with clerk. Had to call our travel agent to get it straightened out. Our room was on 1 st floor with window that opened up over a outdoor patio with noise and smoking. Staff were not polite at all very rude and not very nice. We eventually got things fixed. We were here for 5 days and bed cloths were not changed. Breakfast was very nice although the manager of this service was quite rude. Elevator was very slow and had to climb 5 flights of stairs on several occasions. Would definitely not return.

An easy walk from Rialto c on the water taxi from near Rialto bridge. From San Marco square it is one bridge to cross then on left the hotel. All tourist sites, restaurants and shops covered via the alley ways that are a maze.

DO NOT bother booking with this place. My partner booked a long weekend away for us in December for my birthday in March, when we arrived we were told they were over booked and we would have to be moved to another hotel (The Galles hotel) which I can only describe as a cross between faulty towers and a peruvian brothel, our first room was behind the reception desk and as we walked to it there were broken parts of furniture and bags of washing in the dimly lit hallway, I think the room itself used to be a storeroom and the bathroom a cupboard, needless to say I went back to the san marco and stated that this hotel was not good enough, only to be told by (Manwell) the chap at the desk "I know nothing!!", "I can do nothing!!", when I asked to speak to the manager I was told the manager wasn't there and wouldn't be for another two days, I asked to speak to whomever was in charge, apparently no-one. Manwell was then instructed by (Dolly dimple) the lady that told us we would have to move and was trying to get out of there before we got back to complain, to phone the Galles and get us a better room (photos to follow), we had no choice after a long argument but to go back to the Galles. Due to our being moved our transfer back to the airport didnt pick us up and we had to pay 30 euro for a taxi, this is after I tried asking good old Manwell again if we would still be being picked up for san marco, again "I know nothing!!" exited the mentally challenged one. Thankfully Luka a young man that ran the bar (very small box in the corner) and other things at the Galles was a delight and made our stay at the dusty run down shack a pleasurable one, he should be running that place and probably the san marco aswell. While at the Galles I saw at least three other couples being moved on from the san marco (I know this for a fact as Lurch who took my bag to the Galles brought theirs aswell) I'm more than disgusted with the san marco for over booking and their unhelpful attitude as soon as they got rid of us and dumped us in the grotto. I would NEVER even entertain the idea of booking there again and certainly NOT recommend for anyone to try booking.

Via Villafranca 1 Rome RM

Hotel highlights

  • Walking distance to Teatro dell'Opera di Roma
  • Free breakfast
  • Free WiFi in rooms and public areas
  • Bar/lounge

Located in Municipio Roma I within a short walk of Teatro dell'Opera di Roma, Hotel San Marco is within a mile (2 km) of other popular sights such as Basilica di Santa Maria Maggiore. This 81-room, 3-star hotel welcomes guests with conveniences like free breakfast, a bar/lounge, and free in-room WiFi. Located in central Rome, the hotel is also near St. Peter's Basilica and Spanish Steps.


Dining

Free breakfast is included with your stay. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.


Rooms

Hotel San Marco's 81 soundproofed rooms provide balconies, minibars, and coffee makers. Guests can expect to find free WiFi and 23-cm LCD TVs with satellite channels and pay movies. Bathrooms offer hair dryers and bidets. Safes, phones, and desks are also available.


Property features

Hotel San Marco features free WiFi in public areas, coffee in a common area, and express check-in. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include laundry facilities, a porter/bellhop, and a TV in a common area.

Reviews from Trip Advisor

Trip Advisor aggregated rating

71.0% of guests recommend this hotel

Total of 557 reviews