Holiday Inn Express Rome San Giovanni3.0 out of 5.0
Recent guest reviews
This hotel was part of Groupon so we did not choose it but it served us well for our 5 night stay. The room was clean and the bed very comfy. There is no air conditioning so at time the room got hot at night. We just opened the door to the balcony to cool down. Breakfast was included and always had great choices of both hot and cold items. The coffee machines were easy to use. There was eggs/sausage/ bacon for hot foods and a whole variety of breads to eat/ cakes and pastries and even really fresh fruit cocktail daily. You could make meat and cheese sandwiches as well. The location was fine--three block walk to the Metro.We did not try the bus. The staff was wonderful and answered every question we had-- they even arranged a car service to get us back to FCO airport.Truly the staff shined and fixed or helped us with every problem. There was no noise really from the trains nearby. This was a great hotel to base a stay in Rome.
Our arrival found the staff busy but cordial and helpful. The staff is really the best thing about this hotel though it seems sometimes they could use one or two more folks on duty. Our room was comfortable but lacked seating – one desk chair and the bed. The thermostat was not intuitive to these two Americans; we agreed that what looked to us like the symbol for heat did not heat the place as well as the symbol that we interpreted as cool. The bathroom was spacious with a good shower and plenty of hot water. There were three mirrors angled in the corner, a nice touch for things like shaving. There were fresh towels daily, big and fluffy. WiFi was inconsistent. I initially got connected but my wife couldn’t. The next day the situation was reversed. More than once over three nights I had to go through the entire log-on procedure as if a new account. On the other hand, they have my email now and keep me supplied with advertising emails from IHG. The included breakfast was inconsistent. There was a good selection of fruit. Eggs were cold (not lukewarm, cold). Bacon ranged from overdone to underdone on the same piece. A large assortment of breads, rolls, and cakes were available with cheese and sliced meat. There was cereal (including a good granola), bottles of milk, and containers of yogurt. Then the next day the eggs were hot, but there was no bacon and no rolls in sight. There was a large tour group most of whom were heading out for the day. Even though there were 2 or 3 employees working the breakfast area, this is one area where another worker may have been able to help clear tables and re-set things after the large group left. I suspect this hotel has experience with tour groups. From reading previous reviews and management responses, I gather this is a bit of a sensitive issue. The manager pointed out to one reviewer that it is a 3-star, not a 4-star Holiday Inn. That probably means more to the corporate manager than it does to the guest who just wants coffee and breakfast. My comments may or may not be meaningful to someone wanting to know what to expect. Again, the breakfast was included in the price and we take what we get. And let me add that on at least two occasions we had an enjoyable pizza served in the courtyard, a pleasant spot to unwind. The serving staff was very good. Reading reviews prior to our arrival, I found some folks concerned about the neighborhood and a defensive attitude from management. We never felt not save nor uncomfortable on the street walking to the bus or the metro. Actually that street is probably safer than in the mobs around the Coliseum or in the train station. Hotel staff advised us where to get bus/metro tickets. They also suggested a nice restaurant a few blocks in the other direction. In that direction the street quickly calms into a quieter neighborhood. And on the way back from the restaurant one night we noted two persons sleeping on benches on the street within 100 yards of the hotel. As suggested, that did not make me feel uncomfortable, but some may feel different about that. I admit there seems an irony to people sleeping on benches that close to a hotel. In summary, I felt like in Rome I had an experience with corporate America. But the Italian staff tried to make it up within the confines of the corporate limitations.
Driving in Rome is CRAZY.. this hotel is in a really nice area, easy access. There are buses and a metro close by... best way to get into Rome! Bar is open 24 hours and the neighborhood is residential. So happy with this choice!
This is a lovely property and great value. The staff were very friendly and helpful and some went above and beyond. The place is clean. We did ask for a less noisy room after I read prior reviews and we got a courtyard facing room. I never heard any noises. The beds were fine but the pillows were hard. So funny. I asked a friend about the bed situation in Italy and she commented that she found the same thing in every hotel no matter if high end or in between. I'm not sure anyone else but Americans seem to care about bed and pillow softness. Oh well. After walking all day, I slept like a log anyway. lol The bathroom was adequate and clean and I loved that there was liquid soap in the shower and sink. But no small wash cloths. Again, must be an american thing since we didn't get them in our castle either. I use shower gloves but my friend will bring a small wash cloth in her next Europe trips. We came from a castle with no amenities on the property so I really appreciated the free breakfast. Tons of coffee options, lots of cold cuts, breads, toast, fruits, bacon and weird scrambled eggs (they rice hard boiled eggs and call that scrambled. No big deal but just don't expect the usual) and lots of lovely pastries. There were tons of choices for everyone and I thought it was lovely. And free. So there ya go. Air conditioning in room was very good. I like it cold or you can crack a window. A last note. This is not a great area to walk in late at night if you want to take long walks. We used the very nearby bus or Metro and walked to the hotel from those. The area still had lots of people walking around along with some interesting characters so just be aware. No need to be afraid but walk with someone if it's 9 or 10 pm or later. The minute you get into the property, the environment is calm and lovely. We parked our rental car in the front of the hotel and had no problems. We did do what the hotel advised which was to EMPTY your car of anything so there are no temptations to anyone walking by. If you're not comfortable with that, the hotel offers parking at 20 or so EU per day. The room also had a hair dryer. Very nice.
This is an excellent Holiday Inn Express hotel (compared to the chain standards). It fully gives the 3 star experience and, in some details it goes even beyond. Staff is friendly and helpful. Room temperature was a little low compared to our preferences but the hotel immediately provided supplementary blanket. Also, I forgot my tooth brush and I immediately got a tooth care set from the reception. Very convenient indeed! Room is spacious (for Rome standards!) and the king bed is excellent in size and comfort. Room furniture is a little basic (no closets for ex) showing the (only) 3 stars. Also, the bathroom is nice and spacious but, again 3 stars, bath amenities are basic (no shampoo or conditioner, no showercaps, just the (nice) liquid soap). Breakfast is good, especially compared to Rome standards and is included in the room price. You get a good coffee (though in town you can find the real one), pastries, cereals, fruits, vegetables, yogurt, some meat products, juices and water. Scrambled eggs are, of course, available too. everything you need to get some energy for visiting the city. You have to try the restaurant for dinner! It's menu list is short but everything is of great taste. Compliments to the chef! Try the pasta and the tiramisu! Hotel position is acceptable, some interesting sites are even in walking distance (ex Santa Croce di Gerusalemme) but for Vatican / Colosseum / Trevi Fountain you need to take public transportation. And even if there is a bus station right in front of the hotel you can not count on it, bus transportation is chaotic in Rome. So just go for the metro, some 10 minutes of walking distance from this Holiday Inn Express. Please be aware that there is another Holiday Inn Express in Rome, cheaper but remote. Finally, price is market oriented. You are not deceived but it ain't a bargain either. Overall, a good experience in a good hotel placed in a good spot in Rome. I recommend it, if it's in your budget go for it, you won't be disappointed!
We stayed here when we visited Rome, read the reviews before hand and was happy with the choice I made. It’s about a 5 minute walk from the train station, in a relatively quiet area. As like most areas in Rome there is quite a bit of graffiti around. The room we had in the hotel was overlooking the courtyard and quiet-ish. Buffet breakfast was ok but nothing special, staff were very nice and always willing to have a chat and ask if we had any problems. For a reasonable price hotel and in a good position to go to Rome, I would recommend this hotel. Thank you for a lovely stay👍
the hotel is very nice, staff were very helpful. the free use of a cell phone that has great cellular and wifi coverage helped us many times and was very thankful for that.. about 15/20 min from major attractions via metro or bus, we will be back best price great quality Grazie
Nice hotel rooms comfortable & reasonable size for Europe. Breakfast minimalist but ok. Close to train station so could get to things like collesseum easily. They allowed us to leave our large suitcases in the locked luggage room. While we flew to Santorini for a few days.
Very clean and tidy. Friendly staff. Breakfast good. Menu for evening g meals not very extensive and ask about the meals before ordering to avoid misunderstandings unless you know what to expect. Just a tip.
For Rome, the hotel is reasonably priced and yet it's conveniently located, within a 15 minute bus ride from the Colosseum and the Forum. The bus stop is literally round the corner and the metro is also close by. The rooms are very clean and relatively spacious, or at least ours was. The breakfast is good yet not too appealing taste wise, but good anyway. The best point - their level of service and ability to accommodate visitors with different requirements. Nothing seems too difficult for the staff, and we really feel grateful for the level of service provided. On a different note though. The hotel is located next to the train line and I'm not sure how noisy it would be if your room is located next to it. We arrived early in the morning and instead of waiting for our room to be ready, we took an offer of an upgrade for 15 extra euros a night. So our room was perfectly quiet, even with a nice balcony overlooking the courtyard. But if you're a poor sleeper, do check the noise level when booking a room. Our room has tea/coffee making facilities and even a coffee making machine, but I understand this is not a standard option for the hotel. A couple of more tips. If arriving to Termini and you don't have a lot of luggage, take bus 85 to the hotel. It's a bit longer than taking a train, but the bus stop is closer. Pricewise, a taxi ride from the airport is comparable to their pick up/drop off service. The neighbourhood is not touristy at all and very quiet. We felt very safe. There seem to be quite a few restaurants around but we didn't check them out as we ate in touristy places. The hotel hosts group tours so their breakfast room can get a bit busy, In cases like that, come down after 8.30 as groups usually have their breakfast earlier.
Reviews from Trip Advisor
75% of guests recommend this hotelTotal of 978 reviews