Holiday Inn Express Rome San Giovanni3.0 out of 5.0
Recent guest reviews
Spent a four day holiday at this establishment, as I thought this Holiday Inn Express would have been better, unfortunately this was not the case. The rooms although substantial in size, have no tea and coffee making facilities and the cleanliness of the bathroom is something that needs attention, mainly due to the black mould in the shower cubicle ! Breakfast was included in the price and normally this would have been edible if crockery was made available and the fresh fruit salad was topped up. The breakfast experience in general resembled a car crash, which was left unattended and thus unappetising! The location of this hotel is relatively near the train and Metro station, however the area is not the most desirable in appearance and as a result waking at night did not feel safe. To add insult to injury we were informed on arrival that there would be a €16 "City tourist tax " levied and payable per person at the end of our stay! Holiday Inn Express really need to take a hard look at the competition in the hospitality industry and adapt accordingly ! My recommendation is "Buyer beware"
We were offered a room upgrade upon arrival and we took the upgrade at 15 Euros a night extra. The room was very good and had a large balcony and tea and coffee facilities. We heard occasional train noise but it did not bother us at all. Staff were friendly and spoke good English. The area looked a bit run down but was not threatening at all. It was perhaps a bit far to walk to the historic centre for some people but we did it a couple of times, stopping for the odd refreshments. We also used the local bus service (no 85) which took us to the Colosseum one day when it rained. Breakfast was fine.
Hotel was a basic hotel. Clean and suited the purpose of laying our heads down after site seeing all day. It was 4 stops (Punte Lungo) from Termini and was very easy to find. We were so exhausted every day that we ate in the hotel restaurant 2 nights.... which was very good. The buffet breakfast had a wide variety. One draw back, is there is no fridge in the room.
Holiday Inn is well known hotel name (chain); expected it to be a little above average - even in Rome. It was clean and basic. From day 1 staff tight and curt; strained politeness (asking for bucket and ice seemed too much).. Small rooms (twin beds); closet shower (not soap provided). Clean towels and good maid service. The bar was - exactly that - literally a space in a corner which you could get drinks (expensive of course). There is a nice little waiting/drinking area. Also a small computer area with free WIFI. There is big breakfast spread with lots of breads, cheese, fruit, coffee, café, latte, juice in the dinning area which like a nice cafeteria area - it opened into a small, but very nice little courtyard. Last but not least, area leaves much be desired - graffiti is everywhere, broken glass, car repair shops and watch your step...apparently there is no pooper-scooper law. I'm from New York and I wouldn't go out at night unless I took a cab (we did walk down the to the corner Chinese Restaurant...go figure...no Italian in the neighborhood). EXCEPT L'isolo which is about 2 blocks left outside of hotel (do go...VERY NICE Family Restaurant). We asked for restaurant in area - front desk directed us toward the right to shabby neighborhood joint (we had Chinese instead). Instead hotel is basic and clean. I was there only 4 days - if I had stayed longer - I would have switched - mostly because of the poor curt attitude of staff
Booked a four day stay this September, purposely chose Holiday Inn Express as we always use the one at Dartford Crossing when we visit London and we have always been well satisfied.Two months before we travelled we were informed the hotel had been downgraded from four star to three star. On arriving check in was quick and friendly, our room was clean and tidy but unlike the Holiday Inn Express in England there were no tea making facilities a great disappointment, I didn't expect or want a mini bar but tea and coffee making facilities are surely a basic requirement nowadays. There was only one chair in the room a dining table chair and that was it. Other comments I have read about the location being less than salubrious are well founded , graffiti everywhere old wrecked bicycles chained to trees. The overall downsize to our stay was the hotel is built next to the railway line running to and fromEmirates Rome, the trains pass by at least every ten minutes and at times you can feel the vibration .We left the air conditioning on at all times to try and cover the incessant noise to no avail . So beware if this would put you off coming here .
We stayed here recently for 3 nights, hotel was clean and room comfortable, room comes with a mobile phone to call home or use data for maps and internet, really useful, also really nice staff, all smiles in the morning. Breakfast was very good and the bar prices were ok. Location not the best but bus and train at bottom of road, we used the nearby subway once and nearly got robbed so take my advice and stick with the bus, 85 or 16 right into the heart of the city.
Getting to the hotel using public transport was confusing. After about five stops on the metro system, the local metro stop brings you out on a main road. If you walk it will take a good 20 minutes and in 32 degrees it's no fun. If you want to take the bus you need to cross the road and wait for route 450, the bus stop is right outside a bar so easy to miss. But you can have a cheeky drink while waiting. The hotel does run a shuttle service but this only runs in the morning at 9 And 10 and in the afternoon 4 and 5 but needs to be pre booked. However once you get used to the bus stops it's absolutely fine. Rooms are typical holiday inn express, clean, comfortable and of a reasonable size. Staff are friendly and there is a supermarket complex next door to get essentials.
We stayed 4 nights. We knew it was a 3stars hotel, we didn't expect much. However, this hotel greatly exceeds our expectations. Rooms are clean and comfortable. Complimentary breakfast is the best. They provide high quality of food, variety of selection including pastries, protein, fresh fruits, pancake, bread and more, plus awesome coffees. Staff are super polite and friendly. The location is a little away from Rome city center, however it is about 5mins to the bus stop, about 25mins to get to city center. The hotel location may seem a little sketchy because of all the graffiti, however, we feel super safe. No one ever bother us when we walk around. Plus, on the same street of the hotel, within 5-7 minutes walking, there were 2 hidden gem excellence local restaurant that I highly recommend, L'lsola and Frontoni Pizza Restaurant!! They have extremely good food with great prices.
Great hotel in a good location with excellent bus and metro links to all major attractions. Good restaurants within walking distance would recommend staying here if planning on visiting Rome. Breakfast was typical HIE range with a twist for typical Italian fare.
I have stayed at this hotel several times -- most recently in late July 2017. I have never been disappointed. The rooms are clean and quiet and modern. Everything in them appears to work well. The Wi-Fi is solid and reliable. The Breakfast is of the first order. The front desk is friendly and helpful. It has good transportation options and is right near a commuter train that serves the airport. The neighborhood is bit "urban" and if you are not used to a large city, could be a little disquieting, but inside the hotel everything feels safe and secure. The only "downside", and this doesn't cost them a star because it is temporary, is that the Rome Subway/Tram line that serves their metro stop is currently closed down as they expand the Rome Metro system. But the area is well served by alternate transit systems. Not my number one hotel in Rome, but more than adequate, in fact, very good and very moderate in price.
Reviews from Trip Advisor
75% of guests recommend this hotelTotal of 955 reviews