6/10 Okay
LK
Jan 20, 2018
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Decent for the price, but wouldn't stay again
Some positives, the hotel is close to public transport and a few attractions, the rooms are a decent size and the beds are comfy. Most of the staff were quite friendly and helpful.
A few negatives, the shower was above the toilet, house keeping turned our heater up to 32 degrees Celsius on the second day and blocked the hand basin with the broken metal plug. We reported the blocked hand basin to reception when we discovered it after washing our hands, the young man on the desk did his best to help us (in fact he was the most helpful and friendly one there - he deserves a promotion), he was unable to unblock it and said that house keeping might be able to fix it the next day as they probably had more tools for the job. Unfortunately housekeeping did not fix it and the sink remained blocked and full of dirty water for the following 2 of 3 nights we stayed. Housekeeping only supplied us with one toilet roll on the day of our arrival and did not replace it. By the morning after the 2nd night we had run out of toilet paper and had to resort to using our own tissues and baby wipes. Despite having NO toilet paper left when housekeeping came through that day, it was still not replaced and we had to go to reception ourselves to ask for a new roll. Additionally the towels were not changed at all despite a sign on our bathroom door stating that they are changed every 2 days. Lastly, most of the time we were unable to access wifi in our room.
LK
Stayed 3 nights in Jan 2018