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Rochester Riverside Hotel

3.5 out of 5.0

Recent guest reviews

I wouldn't say our experience here was horrible, but it was definitely poor. The rooms are standard. While comfortable, they are dated. The pool area is quite nice. I would normally give an average rating, but the elevator service was SO horrendous that it ruined any chance of a decent rating. They had folks in the elevators who took up space to provide us with meaningless apologies. It was simply unacceptable. I would not go back.

This hotel is part of a huge complex consisting, in addition to the hotel, a convention center and a Hyatt hotel. The good news; you could walk from one to the other via a warren's nest of hallways and escalators without going outside. The hotel management has just changed hands, so hopefully they will improve the following: elevators were excruciatingly slow in showing up although once under way, they moved quickly. The rooms were not made up until late in the afternoon (it's 4:30 pm and I'm still waiting for mine to be cleaned.) The rooms had no information about anything; where to find food, what is in the area, nothing. In our room the TV remote didn't really work and the clock hadn't been set back a week after daylight saving time ended. The heater in the room was super noisy. Worst of all, we're in a food dessert! Hardly any food to be had of any kind, and what there is is pretty awful, although it is not expensive. I won't elaborate, but I've never been in a place with so few eating options.

I stayed here for a conference. This hotel, the nearby Hyatt and the Convention Center are connected by walkways so it is convenient for conferences. The service at the Riverside was great. Everyone I encountered at the hotel was pleasant and very accommodating. My room was clean. My floors were a little worn. Drawbacks about this hotel are that the elevators worked poorly. It was a mystery, sometimes, if you were going to make it to your floor, or if the car would stop for you. It was a running joke with other people waiting. Also, there is no room service as there is no restaurant.

We booked this hotel through a conference, and when booked was under different ownership. One week before the conference, we received an email stating the hotel had been sold, but they would honor our reservation. When we arrived I was pleased to find out our parking would be validated. Unfortunately, we found out quickly the elevators in the hotel decided to go on the fritz, and we were staying on the 10th floor. We used the stairs, several times, and the landings smelled. The room was ok, but the coffee maker didn't work after one use. There was a lot wrong, but I will give the hotel one more chance, because the new ownership did not have time to do any updates before we were to arrive, and the things that were wrong did not happen overnight. My interactions with the front desk staff and management were above and beyond. The ladies at the desk tried to be pleasant and helpful, and the manager was very apologetic, and gave us a generous discount. so I hope they get this place fixed up and cleaned up, and I would try it again.

I've stayed here 4 or 5 days at a time for years for a conference. This time I had to complain to the conference organizers. It rained the night I arrived, and the rain leaked onto my carpet due to poor window replacement. They said that was a problem on all the river side rooms. The room smelled like wet dog for my whole stay. The restaurant had about 5 choices for dinner, basically hamburger, fried fish, chicken, or salad. Even so, they were closed one evening. Breakfast is adequate. The elevators are all slow, and skipping floors. You can wait 10 minutes to get one, and then it may not stop where you want it to or where there's anyone waiting. One time, it opened on a floor with nobody there, then closed halfway and opened, five times. On the fifth someone came running for it and put his hand in the gap, but it closed anyway. On the last night I noticed that the screws on the lock bar inside the door had pulled completely out - it was just hanging by a splinter. I was promised that my bill would be emailed, but it wasn't. Having to do an expense report, I called back. My stay was just before the change of management so the front desk couldn't access it. Accounting didn't answer the phone, or my messages. I got them once out of 8 calls and they promised to email it right away. I called 8 times again the next day, then asked the front desk for the manager, who transferred me to the same "not at my desk" greeting. I called back to tell the manager "Don't hang up or transfer me, just listen - I need my freaking bill NOW!" I hate to do that but it was the only thing that worked - I got the email 2 minutes later. Note that this last paragraph all occurred under the new management.

My experience was absolutely atrocious. Starting with airport pick up. After one and half hour of waiting, and calling, and being promised pick up in ten minutes, I was finally told "if you don't like the wait..take a cab" I did take the cab, only to find out, "their vans had no drivers". At check in, absolute confusion. After check in, the room, on 15th floor was so noisy, it was impossible to sleep, from the vibration of equipment on the roof. I asked for a room change, which could not be effected for 8 hours, because of "property sale and system shutdown", that was in effect without respect for their customers. No services in the restaurant because "cash only" during transition. The new room, no functional television. The refreshment and ice machines, inoperative. The reception's solution was to tell me "call maintenance" instead of even offering some ice. At check out, "cant pay for the full stay". The bill must be split, and the "new owner" gets one day, and I will be billed for the previous day. What a sickening experience. Shame on Radisson, and the new owner. How long have you been in business????

Was there for a conference from Friday, October 27th until Sunday the 29th. I will start with elevators that may or may not be working. On the way to breakfast on Sunday a sign was posted over the elevator buttons instructing us to use the freight elevator at the far end of the floor. Did that. Upon arrival at the lobby the first thing I noticed was the escalator was stopped. Amazing. On Saturday I had to request toilet paper. Never came. They did drop off two boxes of tissue paper though. I would have been in great shape if I had a runny nose. TV worked on very few channels. Broken toilet seat. Gave you a moving target if you wanted to sit down. This is the onl complaint they did correct. Room was not cleaned on Saturday.

Well I tried to give them , the benefit of the doubt, but they failed.. now I also understand that the hotel was just sold and the new owner had just taken over. upon arrival things went good ,was able to check in to room early, room was out dated needed some sprucing up. 1st I. noticed the dirt in the carpet around the bottom of the walls. cobwebs in the corners.. the elevators are HORRIBLE... we checked in on Friday morning and the elevators were running rather slow, and by Saturday evening all 4 elevators had stopped working all together, now this is a 15 story hotel, had to take stairs from 11th floor to go to dinner. got back still no working, after 20 minutes or so and with about 20 people the staff took us to the service elevators.

Horrible. Had to use stairs all day. The 2 working elevators would go to floor. Restaurant closed. Sucks. Don't bother unless the new owners straighten things out. Room are old school. Staff said they working on the elevator issue in the morning. Still wasn't fixed at 6 pm.

This place is THE WORST hotel I've ever stayed. We are here as part of a conference. The hotel bar lost its license, the elevators are a gamble if you will make it to the desired floor, and the rooms are disgusting. As soon as you exit the hotel, you are over ran with homeless people asking for food or money. They are literally staring through the window next to the door like some B rated zombie movie. Parking has a hidden 17.00 per day charge. I would come back here even if they paid me too. Horrible experience.

120 East Main Street Rochester NY

Hotel highlights

  • Walking distance to Genesee River's High Falls
  • Free WiFi in rooms and public areas
  • Free airport shuttle
  • 24-hour health club

Located in Downtown Rochester, Rochester Riverside Hotel is adjacent to Rochester Riverside Convention Center and within a 5-minute walk of other popular sights like Monroe Community College. This 3.5-star hotel has 460 guestrooms and offers a 24-hour health club, free in-room WiFi, and a free airport shuttle. Blue Cross Arena and Geva Theatre Center are also within a short walk.


Dining

For your convenience, a buffet breakfast is available for a fee. Order from room service to satisfy your hunger without leaving your room.


Rooms

Rochester Riverside Hotel's 460 rooms are air-conditioned and provide coffee makers, free newspapers, and ironing boards. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Desks and free toiletries are other standard amenities.


Property features

Rochester Riverside Hotel offers a 24-hour health club, a rooftop terrace, and free WiFi in public areas. Parking is available for USD 17.00 per night (USD 17.00 per night for valet parking), and there's also a free airport shuttle. Helpful staff can provide dry cleaning/laundry services, concierge services, and luggage storage. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and free newspapers.

Room options

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Premium Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Premium Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, River View

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

70% of guests recommend this hotel

Total of 19 reviews