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Radisson Hotel Rochester Riverside

3.5 out of 5.0

Recent guest reviews

Hotel and room where quite clean. Beautiful lobby. Very friendly staff. Good breakfast.

The fabrics and carpets are worn and stained. the place needs freshening. the desk staff weren't focused with making things run efficiently. At one point the hotel's information from orbitz mistakenly did not match my itinerary. as opposed to facilitating this since thankfully i had my documentation, the desk person was oppositional, not collaborative or helpful. materially, the hotel needs to be refreshed. The personnel need a re-boot about the meaning of customer service.

Pictures look better on the web than actual hotel. was run down and old

Good place, great staff, very considerate. Everything one might need on a business travel

Internet didn't work .hotel had Halloween party and was full of over served drunks !

Constructions in downtown made the GPS navigation very challenging!

Clean exceptional facilities in good downtown location. From prompt and quick check in to quick resolution of lost door key to prompt and delightful services at restaurant - consistent at all areas

THE STAFF WAS EXTREMELY ACCOMADATING! LOVED THE CAR SERVICE. PLUS, IT WAS FREE TO AND FROM LOCAL ATTRACTIONS. TWO THUMBS UP TO THAT!

Nice staff, pleasant stay..............................................................................

The heating system needs to be brought up to the 21 century. It was difficult to maintain any level of comfort. Otherwise everything else was good

Always a bice stay here. My go to placein Rochester. I love the outdoor uncovered pool in the summer and the beautiful water side views. Lots to do downtown close and the bar and resturant are great too. Love the access from the parking garge. Too bad its per day parking though. Only bad thing! But still great.

I stay here most times I come to rochester. Clean hotel. Usually can get it under 200 total. Nice staff.

Poor desk staffing Terrible BED Deep valley inn middle with heavy cover hard to get out !! hardly slept with 11 hour trip home next day !!

I was pleasantly surprise at the Radisson Hotel and its connectiveness to the Rochester Convention Center. I appreciated the hotel's downtown location and parking facility. The hotel's restaurant made eating a pleasure, especially its buffet breakfast. The hotel room was not a disappointment, instead it turned out to be everything that it had advertized to be.The microwave and refrig and large scale TV made it feel like home.The queen size beds were comfortable as well. I can see the pride and work the hotel staff puts in maintaining the facility. When I have a need to be in Rochester, New York, I will surely seek out this hotel for my stay.

had a good time at the radisson, would definitely recommend it and would stay here again.

Know Rochester was very strange experience. The Hotel is very well located. Look's a old fashion hotel, but it is ok. The only thing that I haven't like was the noisy that comes from the bathroom. To much noisy!!!

Good Points: People were very good. Bed was fine, Shower was fine. The Bad Part: Old worn-out carpet - gives an impression of old building. Did not find it adequately lighted Separate knobs for hot & cold water in the basin (old building) Food was expensive - A 5$ soup on menu would cost $12 if served in the room?? Pathetic Internet

We decided to book here at the last minute to extend a stay in Rochester. The staff was very accomodating. The room was nice enough for the price. It did have a great view of the city. The hotel restaurant/bar leaves much room for improvement.

The room was very clean. The bed was wonderful. I was on the 15th floor and had a nice view of the river and city. All the staff was very friendly. The legends restaurant in the hotel was overpriced for the quality of the food but I guess that is typical for hotel restaurants.

Upon arriving and unpacking I discovered the room's manual safety lock was broken. Once notified, the hotel staff saw to it, it was corrected with a few hours. They even offered a room change, but I declined since the repair was scheuled, and occurred, very quickly. Room was clean and well appointed. Low floor location had the potential of being noisy, but the room was located at the end of the building well away from conference rooms or elevators. The hotel was located near numerous bus stops and right across from Rochester's Conference Center. The stay was very pleasurable and a great value. I will be back the next time I am in Rochester.

Room options

King Room with Sleep Number Bed

King 1 | Sleeps 2

Club Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Queen 2 | Sleeps 4

Room, 1 King Bed, Non Smoking (Guest)

King 1 | Sleeps 2

Business Room, 1 King Bed

King 1 | Sleeps 2

Guest reviews for Radisson Hotel Rochester Riverside

Everyone (9) Business (18) Couples (13) Family (9) Other (7) Friends (4)
4

nice hotel close to the arena

Everyone

Hotel and room where quite clean. Beautiful lobby. Very friendly staff. Good breakfast.

By , from East Bethany, NY on Sep 18, 2017

2

2 night stay

Everyone

The fabrics and carpets are worn and stained. the place needs freshening. the desk staff weren't focused with making things run efficiently. At one point the hotel's information from orbitz mistakenly did not match my itinerary. as opposed to facilitating this since thankfully i had my documentation, the desk person was oppositional, not collaborative or helpful. materially, the hotel needs to be refreshed. The personnel need a re-boot about the meaning of customer service.

By , from Albany, NY on Aug 20, 2017

Review comment responded on Aug 23, 2017

Thank you for reaching out to us. We are sorry that you were not pleased with the service of our staff at that time. This is not the kind of experience we want our valued guests to have. We appreciate you taking the time to share your experience.

2
Everyone

Pictures look better on the web than actual hotel. was run down and old

By on Jun 25, 2017

Review comment responded on Jun 27, 2017

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

5

business traveller

Everyone

Good place, great staff, very considerate. Everything one might need on a business travel

By , from India on Feb 9, 2017

Review comment responded on Feb 12, 2017

Thank you for taking the time to share your feedback with us. I am thrilled you enjoyed such excellent service from our staff! Compliments like your make our day! We look forward to your next visit.

2
Everyone

Internet didn't work .hotel had Halloween party and was full of over served drunks !

By on Oct 30, 2016

Review comment responded on Nov 3, 2016

We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like these arise during Halloween. We take every action to make sure that the internet works and that all guests are affected as little as possible. We hope you will consider us again when you are in the area.

4

best place to stay for a glimpse rochester

Everyone

Constructions in downtown made the GPS navigation very challenging!

By , from Jacksonville, FL on Oct 18, 2016

5

delightful visit with exceptional staff

Everyone

Clean exceptional facilities in good downtown location. From prompt and quick check in to quick resolution of lost door key to prompt and delightful services at restaurant - consistent at all areas

By , from Buffalo NY on Oct 16, 2016

4

very accomadating

Everyone

THE STAFF WAS EXTREMELY ACCOMADATING! LOVED THE CAR SERVICE. PLUS, IT WAS FREE TO AND FROM LOCAL ATTRACTIONS. TWO THUMBS UP TO THAT!

By on Sep 20, 2016

4
Everyone

Nice staff, pleasant stay..............................................................................

By on Sep 14, 2016

4

robert w hunter

Singles

The heating system needs to be brought up to the 21 century. It was difficult to maintain any level of comfort. Otherwise everything else was good

By on Dec 18, 2015