Hallways were dirty. Coffee machine in the lobby needs cleaning. Rooms were very clean and staff super nice.
We had ants all over the place in our room. We ordered pizza that we had out and after 10 min out we had to throw it away due to the ants. The hall ways smelled bad and looked like they never vacuumed in a month. When I told the person at the front desk, they acted as if they didn't care and it was normal. They didn't offer to give me a discount or anything. We stay in that area once per year.....never going to stay there again.
Close to mayo and great value. Hotel is clean and they offer free bfast and free parking
We have stayed here December, January, and February of 2018 and 2019. 1st and 2nd time were ok but not very clean in the elevator and entry. Breakfast was limited, the pancake machine did not work either time. The hot tub had black stuff on the sides by the top of the water. 3rd visit was terrible, the dribble that came out of the shower only heated to room temp, told guy at desk about these things cause black stuff was still in the hot tub and it was pool temp so he called it a spa not a hot tub. Showed him the black stuff but he did not seem to care. He said they had new owners but I think they are letting it go downhill. Gave it 3 tries but will never stay there again!!!!
Clean and good breakfast...quiet. Lots of parking....easy to locate.
Nice hotel, had some water damage and lobby was under construction. Would stay again.
It's a very beautiful comfortable hotel located in the south east. It's near many things walking distance.
Orbitz had messed up my reservation but Emily worked her hardest to get it corrected. She was amazing.
Decorated in a lovely contemporary style. Affordable and clean.
It was cozy. Didn’t like the dog barking next door.
Nice, clean, new. Staff were very friendly. Only complaint would be the walls seem a bit thin, we could hear people upstairs and next door. Rooms were a bit small but all we needed.
Cleanliness was outstanding. The reception registration staff were cheerful and organized.
Microtel Inn & Suites by Wyndham Rochester South places you within a 10-minute drive of popular sights such as Mayo Clinic Hospital - Saint Marys Campus and Mayo Civic Center. This 88-room, 3-star hotel welcomes guests with free breakfast, an indoor pool, and a 24-hour fitness center.
Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Microtel Inn & Suites by Wyndham Rochester South's 88 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and flat-screen TVs with digital channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include free newspapers, free local calls, and safes.
Guests staying at Microtel Inn & Suites by Wyndham Rochester South enjoy an indoor pool, a 24-hour fitness center, and a spa tub. You can take advantage of free parking, along with a free area shuttle. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a business center.
Hallways were dirty. Coffee machine in the lobby needs cleaning. Rooms were very clean and staff super nice.
Thank you for the 5 out of 5 score. We can't wait to see you back again real soon!
Thank you for staying with us. We are happy to know you enjoyed your stay and appreciate your feedback!
Thank you for staying with us and we appreciate your feedback!
We had ants all over the place in our room. We ordered pizza that we had out and after 10 min out we had to throw it away due to the ants. The hall ways smelled bad and looked like they never vacuumed in a month. When I told the person at the front desk, they acted as if they didn't care and it was normal. They didn't offer to give me a discount or anything. We stay in that area once per year.....never going to stay there again.
I am so sorry that your stay was not enjoyable. I know that we work hard on our hospitality and to hear that the front desk did not deal with your situation well is upsetting. I will take this feedback and talk with the staff to make sure that situations like this never happen again.
Thank you for your feedback! Glad you enjoyed your stay.
Thank you for visiting us and we cant wait to have you again!
Close to mayo and great value. Hotel is clean and they offer free bfast and free parking
We have stayed here December, January, and February of 2018 and 2019. 1st and 2nd time were ok but not very clean in the elevator and entry. Breakfast was limited, the pancake machine did not work either time. The hot tub had black stuff on the sides by the top of the water. 3rd visit was terrible, the dribble that came out of the shower only heated to room temp, told guy at desk about these things cause black stuff was still in the hot tub and it was pool temp so he called it a spa not a hot tub. Showed him the black stuff but he did not seem to care. He said they had new owners but I think they are letting it go downhill. Gave it 3 tries but will never stay there again!!!!
Thank you for your feedback. This is not the level of service we train our staff to provide to our valued guests. Please rest assure we are taking proper measures to meet your expectations in the future. Look forward to serving you.
Thank you for your score of 5 out of 5. We will be addressing the issues you pointed out and look forward to your next visit.