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Hammock Hotel Rochester Niagara Falls

2.0 star property

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Photo gallery for Hammock Hotel Rochester Niagara Falls

Interior
Lobby
Fitness facility
Premium bedding, pillowtop beds, in-room safe, desk
Interior

Reviews

3.0 out of 10

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
1501 Ridge Rd W, Rochester, NY, 14615
  • Place, Mall at Greece Ridge
    ‪5 min drive‬
  • Place, Strong
    ‪18 min drive‬
  • Place, University of Rochester
    ‪18 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪14 min drive‬

Room options

View all photos for Deluxe Room, 2 Queen Beds

Floor plan

Deluxe Room, 2 Queen Beds

  • Sleeps 5
  • 2 Queen Beds
  • Free WiFi

View all photos for Classic Room, 1 King Bed

Separate tub and shower, eco-friendly toiletries, hair dryer, towels

Classic Room, 1 King Bed

  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Premium Suite, 1 King Bed, Jetted Tub

Separate tub and shower, eco-friendly toiletries, hair dryer, towels

Premium Suite, 1 King Bed, Jetted Tub

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Studio Suite, 1 King Bed with Sofa bed

Separate tub and shower, eco-friendly toiletries, hair dryer, towels

Studio Suite, 1 King Bed with Sofa bed

  • Sleeps 5
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Suite, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Rochester

Located 2 mi (3.2 km) from Kodak Center for Performing Arts, Hammock Hotel Rochester Niagara Falls is within a 10-minute drive of other popular attractions like Lake Ontario. This 81-room hotel welcomes guests with a restaurant and conveniences like free in-room WiFi and free self parking. It's connected to a shopping center in central Rochester, and a short drive from Strong and Highland Hospital of Rochester.

What's nearby

  • Mall at Greece Ridge - 5 min drive - 1.2 miles
  • Kodak Center for Performing Arts - 7 min drive - 2.3 miles
  • Strong - 18 min drive - 9.4 miles
  • University of Rochester - 18 min drive - 10.7 miles
  • Rochester Institute of Technology - 22 min drive - 14.9 miles

Getting around

  • Rochester Station - 12 min drive
  • Greater Rochester Intl. Airport (ROC) - 10 min drive

Restaurants

  • ‪Red Robin - ‬2 min drive
  • ‪Chipotle Mexican Grill - ‬12 min walk
  • ‪Chick-fil-A - ‬19 min walk
  • ‪Taco Bell - ‬4 min walk
  • ‪McDonald's - ‬3 min drive

About this property

Hammock Hotel Rochester Niagara Falls

Hammock Hotel Rochester Niagara Falls features a gym, free WiFi in public areas, and a 24-hour business center. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include coffee/tea in a common area, a meeting room, and a computer station.
32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include microwaves, coffee makers, and free newspapers. Housekeeping is available on request.
Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • RV/bus/truck parking on site

Food and drink

  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Gym
  • Shopping mall

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Picnic area
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • At least 80% organic food
  • Comprehensive food waste policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 40
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 40
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between December 8 and July 1.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 30 per pet, per night
  • Dogs only
  • 2 total (40 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 3 kids 18 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 40 (subject to availability)
  • Late check-out fee: USD 40 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
  • Check-in: 4:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free self parking, along with RV, bus, and truck parking. There's also a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector and a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Comfort Inn Hotel Rochester West
Comfort Inn West Rochester
Comfort Inn Rochester
Comfort Inn West Hotel Rochester
Rochester Comfort Inn
Comfort Inn Rochester Greece Hotel
Comfort Inn Greece Hotel
Comfort Inn Rochester Greece
Comfort Inn Greece
Comfort Inn Rochester Greece
Hammock Hotel Rochester Niagara Falls Hotel
Hammock Hotel Rochester Niagara Falls Rochester
Hammock Hotel Rochester Niagara Falls Hotel Rochester

Frequently asked questions

Are free cancellation options available at Hammock Hotel Rochester Niagara Falls?

Hammock Hotel Rochester Niagara Falls provides free cancellation on some room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

What can I see near Hammock Hotel Rochester Niagara Falls?

This hotel is located in Rochester, close to Strong, Mall at Greece Ridge, and Kodak Center for Performing Arts. You'll also find Seneca Park Zoo and Genesee River within a short drive.

Is there parking available at Hammock Hotel Rochester Niagara Falls?

Yes, uncovered self parking is offered for free at the hotel. An electric car charging station and RV/bus/truck parking are also available for guests.

Does Hammock Hotel Rochester Niagara Falls feature a casino on the premises?

No, Hammock Hotel Rochester Niagara Falls doesn't have a casino.

Is there an indoor pool at Hammock Hotel Rochester Niagara Falls?

No, there is no indoor pool at this hotel.

Is Hammock Hotel Rochester Niagara Falls a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like premium bedding and a separate bathtub and shower as well as a restaurant.

Does Hammock Hotel Rochester Niagara Falls have a hot tub?

No, but some guestrooms at this hotel feature jetted bathtubs.

Does Hammock Hotel Rochester Niagara Falls have a restaurant with a breakfast menu?

Yes, Hammock Hotel Rochester Niagara Falls serves breakfast for a surcharge from its restaurant.

Does Hammock Hotel Rochester Niagara Falls allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Hammock Hotel Rochester Niagara Falls for a fee of USD 30 per pet, per night.

Does Hammock Hotel Rochester Niagara Falls have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from Hammock Hotel Rochester Niagara Falls?

The closest major airport to Hammock Hotel Rochester Niagara Falls is Greater Rochester Intl. Airport (ROC), which is 7.1 mi away (10 minutes by car).

Are there rooms with balconies at Hammock Hotel Rochester Niagara Falls?

No, there aren't any guestrooms with balconies at Hammock Hotel Rochester Niagara Falls.

Hammock Hotel Rochester Niagara Falls Reviews

Reviews

3.0
Rating 10 - Excellent. 3 out of 87 reviews
Rating 8 - Good. 3 out of 87 reviews
Rating 6 - Okay. 6 out of 87 reviews
Rating 4 - Poor. 8 out of 87 reviews
Rating 2 - Terrible. 67 out of 87 reviews

2.8/10

Cleanliness

4.4/10

Staff & service

2.6/10

Amenities

2.6/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Erin

Liked: Staff & service
Disliked: Amenities
Booked for the free breakfast, they had no breakfast. Got put in the wrong room and had to wait to be put in the right room.
Stayed 3 nights in Nov 2021
Verified

2/10 Terrible

Theresa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel looked dirty, the room was dirty, the sheets had stains, the room had roaches, the wall and lamp shade had holes and what looked like poop. There were flies in the hallway and inside the room. It was a horrible experience
Stayed 1 night in Oct 2021
Verified

2/10 Terrible

Dartanieyne

Disliked: Cleanliness, property conditions & facilities, room comfort

Not good

Roaches everywhere
Stayed 2 nights in Oct 2021
Verified

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Literally there was roaches, and dirty bedding. Literally doesn’t even have a jetted tub in the room. Literally left early and didn’t stay the night because it was disgusting and didn’t want to sleep there. Wasted my money
Stayed 1 night in Oct 2021
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

The bed and room had a strong Urine smell!

My sheets were dirty and the bed had a really strong smell of urine. The front desk insisted they were clean but I could see bodily fluid stains. THIS WAS A VERY DISGUSTING EXPERIECE. Shame on Hotels.com for being associated with such a disgusting property.
Stayed 1 night in Oct 2021
Verified

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing I liked. The property, the hotel & room was very dirty. When I walked in there was no one at the front desk. They were outside talking. While checking in the front desk person was one her cell phone. The whole time. I asked for a second room key and was told I could only have one as they did not have enough and needed for other guests. When I got to my room the toilet was running, there was used soap and wrapper on the counter, the fire alarm was off the wall sitting behind the TV with no batteries in it. To stop the toilet I had to take the lid off and push the plunger down and there was a large piece of porcelain missing from the tank. The coffee maker in the room was missing the part that holds the filter. The carpet was extremely dirty. At 9:00 just after taking s shower my door opened without a knock or a warning and it was the maid. No breakfast was available even though it said that it was included. The coffee was basically empty and the ¼ cup that was able to get was ice cold which shows it had not been addressed. Very bad experience all around from check in till the time I checked out. Will never stay there again and will make sure to tell others not to stay there…..
Stayed 1 night in Oct 2021
Verified

2/10 Terrible

MARIA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like anything of the hotel, because fire alarm it was disconnected, roaches in the bathtub, the rug so dirty in the room and the hallway, lobby etc.and Finnally I got bite bug.
Stayed 1 night in Oct 2021
Verified

2/10 Terrible

Lutz

Disliked: Cleanliness, property conditions & facilities, room comfort
Run down. Wallpaper coming off the wall. FILTHY. No towels. NEVER AGAIN.
Stayed 1 night in Oct 2021
Verified

2/10 Terrible

DAWN

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Placed in the wrong room, not what I booked and paid for! Staff unwilling to help! Very poor customer service!
Stayed 1 night in Oct 2021
Verified

4/10 Poor

Renee

Disliked: Cleanliness, amenities, property conditions & facilities
The place was dirty. I can forgive a bit of wear and being outdated...but this was pretty bad. I doubt the room had been thoroughly vacuumed in months, and I doubt it or the halls had been even casually vacuumed in weeks. There was nastyness on the walls (boogers..throw-up?). I ended up going and buying my own cleaning supplies and wiping down EVERYTHING. The same spilled food and sugar sat untouched in the lobby area the whole weekend. In addition to cleanliness problems, it looked like out room had experienced pretty bad water damaged at some point, and the drain in the tub didn't work. honestly, the best I can really saw is there were no bugs and the towels and sheets seemed to have been washed. I also didn't feel very safe. Some of that is my fault for asking for an accessible room that put us on the ground floor, but one night I know for sure I heard a drug deal right outside our window, and there seemed to be a nightly party going on in the parking lot outside our window, complete with domestic disputes, alcohol, and some bad trips.
Stayed 3 nights in Oct 2021
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Worst hotel ive ever been to

Easily the worst hotel ive ever stayed at. It was filthy. The lock on the door was broken, 3 of the light bulbs in the room were dead, the smoke detector was ripped off the wall and laying next to the tv which the remote had no batteries. 2 of the pillows didnt even have pillow cases and were stained. There were no towels. Everything smelled terrible, the walls were stained and there were fruit flies all over the place.
Broken door latch
Smoke detector ripped off the wall
Stayed 1 night in Oct 2021
Verified

6/10 Okay

Anne

Liked: Staff & service
Disliked: Property conditions & facilities
The hair dryer didn't work, only one waste basket, the black out curtains didn't close, the inside lock was broken, the fire alarm wasn't up, and the water things for a fire were taped over, some bugs in the bathroom at night when light was turned on. The staff we encountered were friendly and answered questions.
Stayed 2 nights in Oct 2021
Verified

2/10 Terrible

Catherine

Disliked: Cleanliness, staff & service, property conditions & facilities
We checked out of this property immediately after seeing it and did not stay here
Stayed 4 nights in Oct 2021
Verified

2/10 Terrible

Nancy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Sad state

This hotel needs a lot of attention. Curtains were extremely dirty and even had blood on the sheers in more than a few spots. They also were hanging in a couple area’s. Office chair was totally ripped with all front padding showing and dirty which meant it had been that way for awhile. half of light bulbs were burned out over both bathrooms and bar area. Sadly, I could go on and on. Somebody else was complaining about their room at the counter when I was there. This was supposed to be a suite for $196.00.
Stayed 1 night in Oct 2021
Verified

2/10 Terrible

Rafael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad unclean hotel

Not a clean hotel, terrible staff.
Stayed 2 nights in Sep 2021
Verified

2/10 Terrible

Carlos

Disliked: Cleanliness, amenities, property conditions & facilities
too dirty
Stayed 1 night in Sep 2021
Verified

4/10 Poor

Laurie

Disliked: Amenities, property conditions & facilities
In need of serious updates.. staff socializes ALOT.. did not feel safe & shady stuff going on in back parking lot.. no breakfast, cold coffee in lobby(even right after ‘fresh thermos’ was brought out..
Stayed 1 night in Sep 2021
Verified

2/10 Terrible

Emily

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
staff where unfriendly. room was dirty and needed much repairs
Stayed 2 nights in Sep 2021
Verified

2/10 Terrible

Rahsheem

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse experience ever
Stayed 1 night in Sep 2021
Verified

2/10 Terrible

angely

Disliked: Staff & service
Malo
Stayed 1 night in Aug 2021
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

stay away from here

really dirty hotel. reeks of weed. they couldn’t bother to thorough vacuum and dust my room. non refundable otherwise I would’ve demanded a refund
Stayed 1 night in Aug 2021
Verified

2/10 Terrible

Zack

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience here is awful, rooms smell like cigarettes and weed, blunts and cigarettes in the hallways and elevator. There are Cockroachs in the rooms bathroom, the shower vent is stuffed with dirt, there are stains all over the bed an floor. No drinks or food on site. Piles of garbage in the hallways. Half drank alcohol beverages on the check in counter. Cars in the parking lot with headlights smashed out. And the Staff during check in seemed like they didn’t want to be there. Cockroach’s In the bathroom for gods sake. this a Horrible horrible place. Especially for the money
Stayed 1 night in Aug 2021
Verified

2/10 Terrible

Katarzyna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is disgusting. We checken in to the room had a cigarette butt in my bath tub with some wig hair. Sheets were disgusting, food leftover on the carpet. We asked for a new room and the other room had dirty sheets left on the floor next to the bed, 100 fruit flies surrounding throw up on the floor. This hotel is horrible.
Stayed 1 night in Aug 2021
Verified

4/10 Poor

Susan

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was very nice. The rooms smelled bad, the sheets, towels and comforters and curtains had stains and/or holes on them. They had washed the towels, and linens, but the stains remained.
Stayed 1 night in Aug 2021
Verified

2/10 Terrible

Carol

Disliked: Staff & service, property conditions & facilities, room comfort

A horrible place to stay!!

When we got to the Hotel they said they couldnt accommodate us because they didnt have any clean rooms,this was at 10 pm. I wouldnt have stayed there anyway because the place reeked of pot. It was so bad that my son who was in the car trying to find another hotel could smell the pot. I asked to use the restroom in the lobby. The toilet bowl was cleaner then the bathroom sink , it is porcelain at it was all rusted couldnt wait to get out of this place. I was surprised to see you would even list them.
Stayed 1 night in Aug 2021

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