Comfort Inn Airport2.5 out of 5.0
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Recent guest reviews
I needed to leave a day early to fly back home. Called at 11 o'clock to cancel through Orbitz, and the hotel staff, Brenda I believe was her name would not allow it. I work for Hawthorn Suites, and we have lot of 3rd party reservation. We have lots of people call to cancel hoping to cancel without charges. We always cancel and charge no penalty. Heck, life happens and events come up, give people their money back. But not this hotel. I even called too and was told the same thing. Poor manners and attitude from this clerk told me right away, there was no compassion in her heart. And from the reviews I am seeing through this survey, I'm not the only one who feels this way. The GM, sales manger, and the front end manger should teach the staff that a little understanding and compassion to guest would bring return business to their hotel. Shame on you all.
Everything was great, except the breakfast which was a little "iffy."
We stay here every time we come to Roanoke. The staff treats you like family. It is very safe and convenient. Clean rooms and quiet. Only a mile from the Mall!
I called ahead to ensure I could check out at noon instead of 11am on the day of check out and was assured yes. I then confirmed again upon check in and was advised yes. I expalined I had a long day/drive ahead of me and really needed to slepp in. Around 9am, the doors openes with someone SCREAMING HOUSEKEEPING! I immediately called the front desk and explained I confirmed twice that I was checking out at noon and the response I received was "well, they do that" This is completely unacceptable. I was then awake for the rest of the morning. Upon check out I went to the front desk to advise of my fustration and the fact the TV have a very poor reception and the front desk lady did not even acknoeledge I was there. She just glanced up and then away. I realized she had a phone up to her ear but could have at least acknowledged my presence. I just left the room key at the desk in fustration and never obtained a receipt. The room had a odor to it. Fortunately I had some room spray. This has got to be one of the worst stays I have incountered.
The hotel was good very close to the mall which is filled with great eats
- Free continental breakfast
- Free WiFi in rooms and public areas
- Free parking
- Free airport shuttle
Located within a leisurely stroll of Valley View Mall, Comfort Inn Airport is within a 10-minute drive of Center in the Square. This 96-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Located centrally in Roanoke, it's also near Splash Valley at Green Ridge Recreation Center and Old Monterey Golf Club.
Free continental breakfast is served each morning from 6 AM to 9:30 AM.
All of Comfort Inn Airport's 96 rooms are air-conditioned and have an array of amenities, including sofa beds, microwaves, and refrigerators. LCD TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and safes are also available.
Guests staying at Comfort Inn Airport enjoy an outdoor pool, a fitness center, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available on request). The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include 2 meeting rooms, a conference center, and a business center.