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HĂŽtel Universel in RiviĂšre-du-Loup

4.0 star property
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Front of property
Excellence Room 2 Queen Beds | Hypo-allergenic bedding, individually decorated, individually furnished
Reception
Indoor pool, open 8:30 AM to 10:00 PM, lifeguards on site
Breakfast and dinner served, international cuisine

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

View in a map
311, boul. Hotel-de-Ville, RiviĂšre-du-Loup, QC, G5R 5S4
  • Place, Cegep De Riviere-du-Loup
    â€Ș2 min drive‬
  • Place, Grand Portage Regional Hospital
    â€Ș3 min drive‬
  • Place, Parc des Chutes
    â€Ș4 min drive‬
VIP Access
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Room options

View all photos for Classic Room, 2 Queen Beds

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 2 Queen Beds

8.8 out of 10
Excellent
(121 reviews)
  • 312 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Excellence Room 2 Queen Beds

Excellence Room 2 Queen Beds | Hypo-allergenic bedding, individually decorated, individually furnished

Excellence Room 2 Queen Beds

8.6 out of 10
Excellent
(48 reviews)
  • 312 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 1 King Bed

9.2 out of 10
Wonderful
(58 reviews)
  • 312 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Excellence Room

Excellence Room | Hypo-allergenic bedding, individually decorated, individually furnished

Excellence Room

7.6 out of 10
Good
(4 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Privilege Club Room

Privilege Club Room | Hypo-allergenic bedding, individually decorated, individually furnished

Privilege Club Room

9.0 out of 10
Wonderful
(32 reviews)
  • 325 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed OR 1 Double Murphy Bed

View all photos for Classic Room, 1 Queen Bed

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 1 Queen Bed

9.4 out of 10
Exceptional
(48 reviews)
  • 312 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Classic Room, 2 Queen Beds, Pool View

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 2 Queen Beds, Pool View

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

RiviĂšre-du-Loup

HĂŽtel Universel in RiviĂšre-du-Loup is located within a mile (2 km) of Musee du Bas St Laurent and Cegep De Riviere-du-Loup. This 4-star hotel welcomes guests with 300 rooms and conveniences like a full-service spa, an indoor pool, and a 24-hour gym. Located centrally in RiviĂšre-du-Loup, it's connected to the convention center and also close to Centre Culturel Berger and Club De Golf De Riviere-Du Loup.

What's nearby

  • Musee du Bas St Laurent - 18 min walk - 1.0 mile
  • Cegep De Riviere-du-Loup - 2 min drive - 1.2 miles
  • Grand Portage Regional Hospital - 3 min drive - 1.2 miles
  • Centre Culturel Berger - 3 min drive - 1.7 miles
  • Parc des Chutes - 4 min drive - 1.9 miles

Restaurants

  • â€ȘMcDonald's - ‬13 min walk
  • â€ȘSubway - ‬17 min walk
  • â€ȘL'Innocent - ‬3 min drive
  • â€ȘTim Hortons - ‬15 min walk
  • â€ȘL'Estaminet - ‬4 min drive

About this property

HĂŽtel Universel in RiviĂšre-du-Loup

HĂŽtel Universel in RiviĂšre-du-Loup features a full-service spa, an indoor pool, and a 24-hour gym. There's free parking if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and dry cleaning/laundry. Other amenities at this spa hotel include free WiFi in public areas, meeting rooms, and conference space.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Refrigerators, microwaves, and coffee makers are other standard amenities.
Recreational amenities at the hotel include a waterslide, an indoor pool, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

UniverSpa has 12 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including reflexology and thalassotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Similar properties

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  • Breakfast included
  • Pet friendly
  • Parking included
8.8 out of 10, Excellent, 1,129 reviews
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Apr 8 - Apr 9
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CAD 7 to 16 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurant - Boreal

Things to do

  • 24-hour gym
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Indoor pool
  • Waterslide

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 183 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor furniture

Full-service spa

  • 12 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1973
  • Fireplace in lobby
  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from May 22 2026 to May 26 2026 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CAD 40.24 per pet (varies based on length of stay)
  • Dogs and cats only
  • 2 total pets
  • Pets may not be left unsupervised
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children 12 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately CAD 7 to 16 per person
  • Pet fee: CAD 40.24 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Spa fee: CAD 45

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Check-in: 4 PM—-11 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with free extended parking. There's also a car charging station.
Property Registration Number 054854, 2026-11-30

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Additional information about polices, regulations, and more:

  • Pool access available from 8:30 AM to 10:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

HĂŽtel Universel in RiviĂšre-du-Loup
Universel in RiviĂšre-du-Loup
HĂŽtel Universel RiviĂšre-du-Loup Riviere Du Loup
HĂŽtel Universel RiviĂšre-du-Loup
Universel RiviĂšre-du-Loup Riviere Du Loup
Universel RiviĂšre-du-Loup
HĂŽtel Universel in RiviĂšre du Loup
Universel In Riviere Du Loup
HĂŽtel Universel in RiviĂšre du Loup
HĂŽtel Universel in RiviĂšre-du-Loup Hotel
HĂŽtel Universel in RiviĂšre-du-Loup RiviĂšre-du-Loup
HĂŽtel Universel in RiviĂšre-du-Loup Hotel RiviĂšre-du-Loup

Frequently asked questions

Are free cancellation options available at HĂŽtel Universel in RiviĂšre-du-Loup?

HĂŽtel Universel in RiviĂšre-du-Loup provides free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on our site.

How much does it cost to stay at HĂŽtel Universel in RiviĂšre-du-Loup?

As of Apr 4, 2026, prices found for a 1-night stay for 2 adults at HĂŽtel Universel in RiviĂšre-du-Loup on Apr 26, 2026 start from $148, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around HĂŽtel Universel in RiviĂšre-du-Loup?

This hotel is located in RiviĂšre-du-Loup within a short 19-minute walk of Musee du Bas St Laurent. You'll also find Parc des Chutes and Manoir Fraser within a short drive.

Will I be able to park at HĂŽtel Universel in RiviĂšre-du-Loup?

Yes, extended and self parking are offered for free at the hotel. An electric car charging station and wheelchair-accessible parking are also available for guests.

Is a spa located at HĂŽtel Universel in RiviĂšre-du-Loup?

UniverSpa is the hotel's spa and services include Swedish massages, hot stone massages, body wraps, and reflexology.

Does HĂŽtel Universel in RiviĂšre-du-Loup include a casino?

No, HĂŽtel Universel in RiviĂšre-du-Loup doesn't have a casino.

Will I find an indoor pool at HĂŽtel Universel in RiviĂšre-du-Loup?

Yes, this hotel has an indoor pool. Guests have pool access between 8:30 AM and 10:00 PM. Note though that pool facilities will be unavailable from May 22 2026 until May 26 2026 (subject to change).

What amenities will couples enjoy at HĂŽtel Universel in RiviĂšre-du-Loup?

There are many amenities for couples at this hotel, including a restaurant and an indoor pool plus some guestrooms feature a private hot tub.

Are there hot tubs at HĂŽtel Universel in RiviĂšre-du-Loup?

No, but guests can enjoy a sauna at this hotel.

Does HĂŽtel Universel in RiviĂšre-du-Loup have a restaurant that serves breakfast?

Yes, HĂŽtel Universel in RiviĂšre-du-Loup serves a cooked-to-order breakfast for a surcharge on weekday mornings at Restaurant - Boreal.

Will HĂŽtel Universel in RiviĂšre-du-Loup allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at HĂŽtel Universel in RiviĂšre-du-Loup for a fee of CAD 40.24 per pet, per day.

Are there connecting rooms at HĂŽtel Universel in RiviĂšre-du-Loup?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

Can I book a room with a balcony at HĂŽtel Universel in RiviĂšre-du-Loup?

No, you won't find guestrooms with balconies at HĂŽtel Universel in RiviĂšre-du-Loup.

HĂŽtel Universel in RiviĂšre-du-Loup Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1178 out of 2040 reviews
Rating 8 - Good. 520 out of 2040 reviews
Rating 6 - Okay. 215 out of 2040 reviews
Rating 4 - Poor. 79 out of 2040 reviews
Rating 2 - Terrible. 48 out of 2040 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Wylie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pool and room were great
Stayed 1 night in Dec 2025

6/10 Okay

Krystle

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed in an upgraded room. Nothing really stood out for it to be classified as an upgrade. The window looked out to the wall of the indoor swimming pool building and a bright light was on all night so we had no other choice but to have drapes closed tight all night. It was still visible as the curtains don't close tightly. As a one night stay option I wouldn't really recommend. Would be best as a multi-night stay to use amenities.
Stayed 1 night in Jan 2026

10/10 Excellent

Danny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room. Pool is perfect
Stayed 1 night in Dec 2025

10/10 Excellent

Karine

Stayed 1 night in Dec 2025

10/10 Excellent

Spencer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Friendly staff. Clean and comfortable room
Stayed 1 night in Dec 2025

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room service was amazing.
Room service :)
Stayed 1 night in Dec 2025

6/10 Okay

Wayne

Traveled with family
Liked: Amenities, property conditions & facilities
Stay was fine. Clean.
Stayed 1 night in Dec 2025

10/10 Excellent

Melissa

Stayed 1 night in Dec 2025

10/10 Excellent

Allison

Stayed 1 night in Dec 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2025

10/10 Excellent

Govindababu

Stayed 1 night in Dec 2025

8/10 Good

Claude

Liked: Cleanliness, staff & service
Chambre intĂ©ressante et propre. Toutefois, le chauffage est Ă  perfectionner. Il monte la chaleur trĂšs haute et ne redĂ©marre qu’une fois que la tempĂ©rature a beaucoup diminuĂ©e. De plus, la salle de bain est exigue et la toilette est trĂšs petite
 genre toilette pour enfant.
Stayed 1 night in Dec 2025

10/10 Excellent

James

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
We have always stayed at Universel when driving from Shediac to Ottawa. Pretty close to halfway point. They accept our dog but with a $35 fee. Easy and quick checkin. The restaurant is fantastic (Le Boreal), highly recommend the sous-vide beef or pork cheeks. So freaking good and not overly expensive. Our only issue is the room heater would not shutoff no matter how I set it. So room was very warm. I’m sure they would’ve moved us but we were exhausted and didn’t want to repack.
Stayed 1 night in Dec 2025

10/10 Excellent

Chris

Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Yes and yes !
Stayed 1 night in Dec 2025

8/10 Good

Nicole

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Friendly staff, clean rooms, and right of the highway
Stayed 1 night in Dec 2025

8/10 Good

Isabelle

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was ok for the price. Clean and good service.
Stayed 1 night in Dec 2025

10/10 Excellent

Brad

Stayed 1 night in Dec 2025

6/10 Okay

Julie

Liked: Cleanliness, amenities, property conditions & facilities
Booked specific room and hotel for the bath tub but the drain plug didn’t work. After a long day of travel, was disappointed I couldn’t have a soak in the tub. Otherwise, clean and nice
Stayed 1 night in Dec 2025

10/10 Excellent

Kurt

Stayed 1 night in Dec 2025

10/10 Excellent

Trina

Stayed 1 night in Dec 2025

8/10 Good

Robert

Stayed 1 night in Dec 2025

6/10 Okay

Deidrea

Stayed 1 night in Dec 2025

6/10 Okay

Suzie

Stayed 1 night in Dec 2025

8/10 Good

Misty, Woodstock

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed on a Thursday night on our way to Montreal. We had a 9 and 10 year old who were very excited about the slide. Once there we were told the slide was closed and only open on the weekends due to staffing. The kids were disappointed but still excited about the pool. Five minutes later a young gentleman came from the front desk and turned on the slide and said he would stay as long as he could for the 2 kids. He stayed for over a hour and made the kid's night. Definitely above and beyond.
Stayed 1 night in Dec 2025

10/10 Excellent

Luc

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2025