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Occidental at Xcaret Destination - All Inclusive

4.0 out of 5.0

Recent guest reviews

ENJOY EVERYTHING. HIGHLY RECOMMEND EVERYONE TO STAY HERE. ONE PROBLEM WE HAD WAS THE COVER SHEETS AND BLANKETS WERE ALWAYS HUMID.

Love the jungle like theme lots of lizards monkeys and other animals enjoyed walking through all the pass seen all the ruins different types of trees and really close to the ocean the only setback was the man-made beach

This was the least expensive AI I could find and seeing how I was more interested in seeing Tulum, Coba, and Chichen-Itza than being resort bound it fit the bill. The location is closer to Tulum and Chichen-Itza so the drive was only about 45 min. people from Cancun had a 3 HR one way trip. The food/buffet was delicious. I only had time to try one restaurant, the Sonora grill, & the rib eye steak was perfection. The mixed drinks were ok, I hated the margaritas, but you can't go wrong with cognac on the rocks; everything else will be pretty weak. There was a sports bar with pool table, a dance club, a small beach area, exotic animals on the grounds but not so much you feel like it's a zoo. Its really close to 5th Avenue, but the cabs are 10$ for a 10 minute ride. Get pesos and change your dollars on 5th Avenue; the rate was better than at the hotel. The hotel has a moldy smell because everything is a little wet all the time and the humidity is high. There is also a canal that goes through the hotel which I think contributes to the smell. Comfortable room & bed, the AC worked well & wasn't too noisy. My only gripe was the strong eucalyptus smell overlying the musty smell & the hair of a previous guest that was overlying the shower head, gross. it made me want to wear swim shoes in the bath. The staff was nice & they had shows at night with people dancing, singing, & playing instruments. I would recommend if on a budget since it seems most of the resorts are similar.

I liked the fact that the hotel was in a jungle. You walk next to monkeys, deer, Iguanas and so much more. This is my second time here, but I am sort of disapointed. Food was already average last year and this year it was really disapointing. The very last night we got to try Hacienda which was better than the rest. There is so much food but it's tasteless and weird. Service was overall good, except room cleaning is not. They would not clean the room besides making your bed using same sheets. They did not clean the toilet/bathroom for the whole week. They do a little better if you leave a tip, otherwise your room won't get cleaned. 3 nights out of 6 our room wasn't even touched at all. At 3:30pm-4pm when we were already back to our room to rest they would come and ask if we need our room cleaned. Coffee in the room is horrible. It tastes like Water with a bit of coffee taste. They are stingy with towels. We literally had to beg them for towels. My daughter was sick one of the nights and couldnt leave the room for lunch. We tried to order room service and no one even picked up. We went to the buffet to grab some food they wouldnt let us take a plate out even when O explained it was for my sick daughter. They made such a big deal about a stupid plate. I even told them I would bring it back. That was so upsetting to me. Beach is beautiful. They have entertainers to keep you busy with games. Beach bar was good and offers bottled water. My last time here though

This is one of my favorite resorts on the Mayan Peninsula....yet beware of the sham. I have seen it before. Filling up a hotel is a matter of simple math. You have so many rooms....so you stop taking reservations when you meet that threshold....right....wrong! The hotel was asking us to split up our party of eight and go to another of their resorts because they had overbooked. Like many of you....I made a reservation to go to this hotel....not another one. We were told that they had to send 16 couples to the other hotel the day we arrived and 32 the next day. This is not an accident...it is intentional. They want your money....regardless of what you want. Needless to say....we wouldn't be moved and they accommodated us, yet they were many they couldn't accommodate and sent them to the other resort. Shameful in my opinion.

Room was clean and comfortable. The food in all areas was excellent. Beach was small but well kept. Staff was very polite and helpful.

The only good thing about this resort is the Xcaret park. If you get a room with unlimited excess to the park then you'll have lots of fun activities. In the resort itself there are not much things to do. The pools are nice but the beach is very small. It's impossible to get a beach chair if you come later then 8 am to the beach or the pool. The food is ok but not great. The room that I stayed in was nice and clean.

The staff are not very friendly, room wasn't bad but failed to restock hygiene items. One day we didn't receive any towels and had to call the front desk. The complex was large and not very user friendly. Says 5 pools but if your not a preferred member or rooms you are unable to use all the pools. The food wasn't bad at the sit down restaurants. The buffet got old quick, had mostly the same items. I wouldn't stay here again but for the price it wasn't bad. I have stayed at other resorts that were better but you get what you pay for.

We stayed for 1 week in March 2017. The resort is huge. We did a lot of walking. There are golf carts that take you from the building block to the beach. We stayed in building 12 which is connected to the main lobby. The building hasd an elevator. We were close to the restaurants which was great. We were very fortunate to have been able to use the First Club area & ammenities. Someone traveling with us parents are owners @ the resort. This allowed us the private pool, private golf cart transfer, clubhouse, private waterfront view with bar & the ability to make dinner reservations. The pools were fantastic. The beach was awful. The water was very dirty, smelled of sewer gas & had a lot of algea growing. Also, it is very small. The pictures are quite deceiving. Do not come here if you enjoy the beach. You will not be happy. The food was above average & plentiful. There is a beach cafe that has a decent breakfast but if you want a large selection, go to the main buffet. You will not be dissappointed. We ate at all of the restaurants. There is a nice variety. One thing I noticed id the house wine (no upcharge) is awful. If you are a wine drinker, the cheapest bottle is $28. They seem to have an issue with beach/pool towels. One day we got a towel at 3:30pm. Staff had no explanation. They said check back in 20 minutes. Unfortunately, it was never 20 minutes, it was hours of waiting

I met nice people working on the hotel like Fernando Omar and Yvonne

Beach towels hard to come by, terrible food, too much walking within the grounds, man made crowded sand box, hotel is in the middle of no where with absolutely nothing to do, had to do excursions and rent a car just to get out of there, would never stay there again, had no hot water one day, leak in bathroom another, just a bad experience!

The food was good. The restaurants were just ok. The buffet was very good we thought. The setting of the resort with the variety of animals was very neat and a great experience. My only problem with the place was there was no nice beach to walk on by the ocean, just that little lagoon one that was always crowded. The pools were nice. Only other problem I would say that we had was the bar runs out of stuff and they don't get it re-stocked at the swim up bar. But really, great staff, beautiful resort and great experience.

It was a great deal. The food was as good as if not better than other resorts we've stayed at (loved the Italian place). It was smaller than some but had everything we needed and was still plenty large. The staff we encountered was friendly and attentive. They did have a time share within the facilities and if you are not interested in that aspect, stay away from the invitations to learn more about that. If you are interested in going to Xcarat, you can walk to it from the resort. OR they have a charming little boat that can take you to the entrance on the 'river' that runs through the resort. We didn't take advantage of the entertainment, but there was a show every night and from what I did see and hear, was well done. The only thing we were disappointed in was the limited snorkeling from the beach. There were tours you could take, but the sandy lagoon had limited fish & visibility and going into the actual ocean was possible, but the shoreline was quite rocky and couldn't be accessed if waves were high. We had requested to be near friends we were traveling with and originally was not. After some discussion at the desk and some excuses as to why they couldn't, we did get a room next door. Not at all sure why they just didn't do that. One friend had need of medical services and was well tended to. Overall, I would recommend this place. We probably won't go back only because of the lack of snorkeling nearby. Cozumel is better for our needs.

It was a nice Hotel but with no beach view . The food was great . Enough activities for all ages . The beach is small as well . I would like to recommend people to book room with Xcaret access too, this will save you money !! there is wildlife throughout the hotel .

We stayed at the Royal Club and didn't know that's where we were going. Too expensive and very nice. The restaraunt in the Royal Club was much better than the food in some of the other restaraunts in the all-inclusive. The shuttle around the resort was helpful but inconsistent. We loved the pools and the salt water pool especially. Great vacation.

The staff was great. Especially the pool service waiter at the Royal Club. He consistently brought water or drinks all day. The food was really good with many choices. Just a great experience.

I will recommend this hotel, we have a great time there.

Front desk staff Rude, yelled at my wife not willing to help her exchange money. Also no king beds, requested to be moved they said will see and never called us back after 2hrs. Dealt with 5 different people at the front desk some were polite while lying to your face and not doing anything about your concerns. the others flat out rude and not helpful, asked to speak with supervisor who wasnt willing to see me or explain why there were problems. No internet service, no one explained it was limited to a small area in the lobby however password did not work so wasnt helpful. Lastly shuttles did not run @nite after being told them ran until 11pm.

The service here was the best we have had in the islands after 25+ trips. The bartenders are very attentive. They and their managers should be proud of how hard those guys worked so we could enjoy our time by not waiting for service. The beach isn't the best as it's a lagoon, but the pools are great. Beach is great for kids though. The food was very good and the ala carte restaurants were all great and if you get there before 7, no waits! Even the other guests were nice.

Great Hotel in the perfect location with a lot of activities for whole family. The only hard time was to figure out where exactly those activities were.

Carretera Federal 307, KM 282 Playa del Carmen QROO

Hotel highlights

  • Close to Xcaret Eco Theme Park
  • Free buffet breakfast
  • Free parking
  • Onsite dining

Located in Xcaret within a short walk of Xplor Theme Park, Occidental at Xcaret Destination - All Inclusive is within a mile (2 km) of Xcaret Eco Theme Park. This 764-room, 4-star resort has 5 outdoor pools along with a private beach and a full-service spa. Also close to this Playa del Carmen resort are Calica Cruise Terminal and Playacar Golf Club.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7 AM to 11:30 AM. There are multiple options for onsite dining with 11 restaurants, including Le buffet, which specializes in international cuisine. Get a quick energy boost at the coffee shop/café, or meet other guests at the free daily manager's reception.


Rooms

The 764 rooms are recently renovated and have an array of amenities, including free minibar items, furnished balconies, and ceiling fans. Guests can expect to find 32-inch flat-screen TVs with satellite channels. Bathrooms have hair dryers and designer toiletries. Phones, ironing boards, and desks are also available.


Property features

Occidental at Xcaret Destination - All Inclusive features a private beach, a full-service spa, and 5 outdoor pools. You can take advantage of free parking, along with an airport shuttle (available on request) for MXN 654 per person one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and concierge services. Other amenities at this all-inclusive resort include a nightclub, a children's pool, and a fitness center.

Room options

Junior Suite

Full 2 | King 1 | Sleeps 3

Royal Level Luxury

Full 2 | Sleeps 4

Deluxe Concierge

Full 2 | King 1 | Sleeps 4

Deluxe Romance

Full 2 | King 1 | Sleeps 4

Guest reviews for Occidental at Xcaret Destination - All Inclusive

Everyone (26) Couples (116) Business (2) Family (78) Friends (21) Other (10)
5

excellent resort and staff.

Everyone

ENJOY EVERYTHING. HIGHLY RECOMMEND EVERYONE TO STAY HERE. ONE PROBLEM WE HAD WAS THE COVER SHEETS AND BLANKETS WERE ALWAYS HUMID.

By , from CHICAGO on Jun 8, 2017

Review comment responded on Jun 10, 2017

Dear JlO, We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We truly appreciate your sincere and constructive comments and we are very pleased to know you had a delightful stay with us and that we were able to fulfill all your expectations. We strive in having a great ambience to satisfy all of our guest needs, so we are very pleased to read you enjoyed your stay with us. We hope to have the pleasure to host you again.

4

jungle like theme

Everyone

Love the jungle like theme lots of lizards monkeys and other animals enjoyed walking through all the pass seen all the ruins different types of trees and really close to the ocean the only setback was the man-made beach

By on May 31, 2017

Review comment responded on Jun 2, 2017

Thank you for taking the time to share your Occidental at Xcaret Destinations experience. We have taken all your feedback on board. We will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. We hope to have the pleasure to host you again.

3

best location for sight seeing

Everyone

This was the least expensive AI I could find and seeing how I was more interested in seeing Tulum, Coba, and Chichen-Itza than being resort bound it fit the bill. The location is closer to Tulum and Chichen-Itza so the drive was only about 45 min. people from Cancun had a 3 HR one way trip. The food/buffet was delicious. I only had time to try one restaurant, the Sonora grill, & the rib eye steak was perfection. The mixed drinks were ok, I hated the margaritas, but you can't go wrong with cognac on the rocks; everything else will be pretty weak. There was a sports bar with pool table, a dance club, a small beach area, exotic animals on the grounds but not so much you feel like it's a zoo. Its really close to 5th Avenue, but the cabs are 10$ for a 10 minute ride. Get pesos and change your dollars on 5th Avenue; the rate was better than at the hotel. The hotel has a moldy smell because everything is a little wet all the time and the humidity is high. There is also a canal that goes through the hotel which I think contributes to the smell. Comfortable room & bed, the AC worked well & wasn't too noisy. My only gripe was the strong eucalyptus smell overlying the musty smell & the hair of a previous guest that was overlying the shower head, gross. it made me want to wear swim shoes in the bath. The staff was nice & they had shows at night with people dancing, singing, & playing instruments. I would recommend if on a budget since it seems most of the resorts are similar.

By , from White Plains, NY on May 28, 2017

Review comment responded on May 31, 2017

Dear Jamesy, Thank you for taking the time to share your Occidental at Xcaret Destination's experience. I truly regret the inconveniences you had during their stay. We have carefully noted each point you mentioned in order to improve, we are always worried about our guest’s well-being and strive to make holidays at our property an unforgettable experience. Your feedback is of the utmost importance to us in our daily efforts of providing the service and attention you deserve and I hope you will give us another opportunity to serve you.

3

hotel in a jungle

Everyone

I liked the fact that the hotel was in a jungle. You walk next to monkeys, deer, Iguanas and so much more. This is my second time here, but I am sort of disapointed. Food was already average last year and this year it was really disapointing. The very last night we got to try Hacienda which was better than the rest. There is so much food but it's tasteless and weird. Service was overall good, except room cleaning is not. They would not clean the room besides making your bed using same sheets. They did not clean the toilet/bathroom for the whole week. They do a little better if you leave a tip, otherwise your room won't get cleaned. 3 nights out of 6 our room wasn't even touched at all. At 3:30pm-4pm when we were already back to our room to rest they would come and ask if we need our room cleaned. Coffee in the room is horrible. It tastes like Water with a bit of coffee taste. They are stingy with towels. We literally had to beg them for towels. My daughter was sick one of the nights and couldnt leave the room for lunch. We tried to order room service and no one even picked up. We went to the buffet to grab some food they wouldnt let us take a plate out even when O explained it was for my sick daughter. They made such a big deal about a stupid plate. I even told them I would bring it back. That was so upsetting to me. Beach is beautiful. They have entertainers to keep you busy with games. Beach bar was good and offers bottled water. My last time here though

By , from california on May 28, 2017

Review comment responded on May 31, 2017

Dear EK, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Please accept our apologies for the lack of service, I never like to read such comments nevertheless I appreciate your honest opinions and this will assist us to ensure we maintain focused on providing only the very best to our guests. All comments have been addressed and I can assure you that immediate improvements have been made. Thank you for staying with us and I hope you will give us another opportunity to serve you.

3

be careful of what you ask for...

Everyone

This is one of my favorite resorts on the Mayan Peninsula....yet beware of the sham. I have seen it before. Filling up a hotel is a matter of simple math. You have so many rooms....so you stop taking reservations when you meet that threshold....right....wrong! The hotel was asking us to split up our party of eight and go to another of their resorts because they had overbooked. Like many of you....I made a reservation to go to this hotel....not another one. We were told that they had to send 16 couples to the other hotel the day we arrived and 32 the next day. This is not an accident...it is intentional. They want your money....regardless of what you want. Needless to say....we wouldn't be moved and they accommodated us, yet they were many they couldn't accommodate and sent them to the other resort. Shameful in my opinion.

By , from Camino, CA on May 7, 2017

Review comment responded on May 11, 2017

I truly regret the inconveniences you had during their stay. We have carefully noted each point you mentioned in order to improve, we are always worried about our guest’s well-being and strive to make holidays at our property an unforgettable experience. We would love to have a second opportunity to demonstrate you the high quality standards our brand is known for.

5

great hotel

Everyone

Room was clean and comfortable. The food in all areas was excellent. Beach was small but well kept. Staff was very polite and helpful.

By , from texas on May 5, 2017

Review comment responded on May 11, 2017

We are delighted to read, that we were up to par to your standards. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again

3

nice small beach in the lagoon

Everyone

The only good thing about this resort is the Xcaret park. If you get a room with unlimited excess to the park then you'll have lots of fun activities. In the resort itself there are not much things to do. The pools are nice but the beach is very small. It's impossible to get a beach chair if you come later then 8 am to the beach or the pool. The food is ok but not great. The room that I stayed in was nice and clean.

By , from New York on Apr 21, 2017

Review comment responded on Apr 24, 2017

We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

3
Everyone

The staff are not very friendly, room wasn't bad but failed to restock hygiene items. One day we didn't receive any towels and had to call the front desk. The complex was large and not very user friendly. Says 5 pools but if your not a preferred member or rooms you are unable to use all the pools. The food wasn't bad at the sit down restaurants. The buffet got old quick, had mostly the same items. I wouldn't stay here again but for the price it wasn't bad. I have stayed at other resorts that were better but you get what you pay for.

By , from Milwaukee, WI on Mar 28, 2017

Review comment responded on Mar 30, 2017

I truly regret the inconveniences you had during their stay. We have carefully noted each point you mentioned in order to improve, we are always worried about our guest’s well-being and strive to make holidays at our property an unforgettable experience. We would love to have a second opportunity to demonstrate you the high quality standards our brand is known for.

3

march 2017 stay

Families

We stayed for 1 week in March 2017. The resort is huge. We did a lot of walking. There are golf carts that take you from the building block to the beach. We stayed in building 12 which is connected to the main lobby. The building hasd an elevator. We were close to the restaurants which was great. We were very fortunate to have been able to use the First Club area & ammenities. Someone traveling with us parents are owners @ the resort. This allowed us the private pool, private golf cart transfer, clubhouse, private waterfront view with bar & the ability to make dinner reservations. The pools were fantastic. The beach was awful. The water was very dirty, smelled of sewer gas & had a lot of algea growing. Also, it is very small. The pictures are quite deceiving. Do not come here if you enjoy the beach. You will not be happy. The food was above average & plentiful. There is a beach cafe that has a decent breakfast but if you want a large selection, go to the main buffet. You will not be dissappointed. We ate at all of the restaurants. There is a nice variety. One thing I noticed id the house wine (no upcharge) is awful. If you are a wine drinker, the cheapest bottle is $28. They seem to have an issue with beach/pool towels. One day we got a towel at 3:30pm. Staff had no explanation. They said check back in 20 minutes. Unfortunately, it was never 20 minutes, it was hours of waiting

By , from Midwest on Mar 19, 2017

Review comment responded on Mar 22, 2017

We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

5

good experience

Everyone

I met nice people working on the hotel like Fernando Omar and Yvonne

By on Mar 19, 2017

Review comment responded on Mar 22, 2017

We are delighted to read, that we were up to par to your standards. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again