The resort was amazing the pools are amazing the staff is always friendly and ready to help. The check in and check out was fast. The beach area is great to have a good time and enjoy sunrise. Only feed back will be around the time share information was not need.
The facility was beautiful and location was amazing! Pros: Very family friendly and we will definitely be back to experience more with our children (not a good option for disabled or elderly though). The restaurant food was decent, preferred the buffet more actually. Cons: Walls are very thin and you can hear literally everything around you. The cleaners did the bare minimum... When we stayed we had to request clean towels every day, even after the room was detailed. The sheets were never changed which should be a priority with sandy dirty floors, the fridge was never restocked even when asked, and there was a lot of poop on the deck and chairs (patio area).
Great experience
Very convenient to xcaret. Nice beach. Great buffets. Disappointed that ala carte restaurants needed reservations that were time consuming to get and only allowed 2 dinners for a 5 night stay. We would come again.
Amazing property! Very well maintained! Staff very friendly, helpful and efficient! We had a dream vacation!
The pools, the private beach area, the area surrounded by nature. The food and the services were excellent.
La comida y las bebidas cambiaron mucho para mal de desde mayo a la fecha.
Front staff was not very helpful. Service hours are inconvenient. Made multiple requests about cleanliness issues.
The staff needs to be morel Friendly, Especially the cooks serving near the beach Buffet,, So unfriendly, and sometimes Rude
I really like the natural pool area and ruins. Food was excellent at dinner restaurants.
Exellent service and atmosphere we will be back soon 🙏❤️
Beautiful property, Grounds are kept in immaculate condition, you can see monkeys, deer and other animals roaming around the property. The staff is very nice & friendly. The location is right next to Park Xcaret, with in itself is a go to destination.
Do not get me wrong, the property is beautiful, plenty of wildlife roaming around freely, and lots to see (minus the fenced enclosed flamingos 😢). Huge resort, plan to walk a lot, or wait for the cart to stop by every 15 minutes or so. THE BAD: My family and I were stuck at this resort for 2 days without AC and were not informed about the AC and electrical issues they were experiencing until after we were checking in. The issues started days prior to our arrival and continued throughout our week stay. No refund, no accommodations, or option to be transferred to one of their many other nearby properties. We were forced to stay in unbearable hot rooms. Even after the “AC” was turned back on, the AC didn’t cool for the rest of the week, and rooms were HOT. Management just hid and had the workers give us the run around stating the AC would be fixed soon, as guests lost it because nothing was being done. You would think a resort of this size would have back up plans and be more efficient in situations like this. The AC in the restaurants weren’t working either, so again, HOT and sweaty while having breakfast, lunch, and dinner. OH but Premium level had beautiful AC. I had always chosen Barcelo for my trips, but thanks to whoever manages this resort, and a torture of a vacation, I will be trying out other brands and never returning to this resort.
This property did not have proper working AC. When asked at checkin they said it was all working perfect. That was a lie. Our room was cool at best, just enough to take the humidity out of the air. And the buffet and a la cart restaurants did not have AC at all. We were sweating the whole time just sitting there waiting for our food/drinks. Our sink in our room didnt drain. The only thing that saved this hotel was their amazing restaurant staff and the snorkeling at the lagoon. Eating there was pretty miserable. You would get dressed up for your a la cart restaurants just to sweat the whole time. For the price of the trip we were severely disappointed! If they were having issues with their AC i feel they should of reached out or at least been honest when we checked in. The resort was very clean but could definitely benefit from some upgrades.
Occidental at Xcaret Destination - All Inclusive places you within a mile (2 km) of popular attractions like Xcaret Eco Theme Park and Xplor Theme Park. This 765-room, 4-star property welcomes business and leisure travelers with 7 outdoor pools, a private beach, and 10 restaurants.
Free buffet breakfast is served each morning from 7:00 AM to 11:30 AM. Enjoy the garden views at Le buffet, one of 10 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe.
Guests can expect to find 37-inch LED TVs with cable channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include free minibar items, balconies, and coffee makers. Change of bedsheets is available on request.
Built in 2016, the brand new Occidental at Xcaret Destination - All Inclusive offers a private beach, 7 outdoor pools, and a sauna. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive property include outdoor tennis courts, free WiFi in public areas, and a business center.
The resort was amazing the pools are amazing the staff is always friendly and ready to help. The check in and check out was fast. The beach area is great to have a good time and enjoy sunrise. Only feed back will be around the time share information was not need.
The facility was beautiful and location was amazing! Pros: Very family friendly and we will definitely be back to experience more with our children (not a good option for disabled or elderly though). The restaurant food was decent, preferred the buffet more actually. Cons: Walls are very thin and you can hear literally everything around you. The cleaners did the bare minimum... When we stayed we had to request clean towels every day, even after the room was detailed. The sheets were never changed which should be a priority with sandy dirty floors, the fridge was never restocked even when asked, and there was a lot of poop on the deck and chairs (patio area).
Dear Bailey,Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience.We are sorry if we could not fulfill your expectations but we appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which we will constructively use to improve our services and facilities.It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.Regards.
Great experience
Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfactionIt was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards.
Very convenient to xcaret. Nice beach. Great buffets. Disappointed that ala carte restaurants needed reservations that were time consuming to get and only allowed 2 dinners for a 5 night stay. We would come again.
Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which we will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards.
Amazing property! Very well maintained! Staff very friendly, helpful and efficient! We had a dream vacation!
Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards,
Muchas gracias por tomarse el tiempo para dejarnos sus comentarios sobre su reciente experiencia en Occidental at Xcaret Destination. Fue un placer hospedar sus vacaciones y esperamos que nos brinde la oportunidad de hospedar sus vacaciones una vez más. Saludos cordiales.
The pools, the private beach area, the area surrounded by nature. The food and the services were excellent.
Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards.
Muchas gracias por tomarse el tiempo para dejarnos sus comentarios sobre su reciente experiencia en Occidental at Xcaret Destination. Nuestro objetivo es servir a todos nuestros huéspedes con el más alto nivel de servicio y satisfacción. Siempre nos preocupamos por el bienestar de los huéspedes y nos esforzamos para que sus vacaciones sean una experiencia inolvidable.Fue un placer hospedar sus vacaciones y esperamos que nos brinde la oportunidad de hospedar sus vacaciones una vez más. Saludos cordiales
La comida y las bebidas cambiaron mucho para mal de desde mayo a la fecha.
Muchas gracias por tomarse el tiempo para dejarnos sus comentarios sobre su reciente experiencia en Occidental at Xcaret Destination. Nuestro objetivo es servir a todos nuestros huéspedes con el más alto nivel de servicio y satisfacción. Siempre nos preocupamos por el bienestar de los huéspedes y nos esforzamos para que sus vacaciones sean una experiencia inolvidable. Nuestros principales objetivos es trabajar diariamente para mejorar constantemente nuestros servicios y la satisfacción de los huéspedes y nos alegra saber que mejoramos su experiencia. Fue un placer hospedar sus vacaciones y esperamos que nos brinde la oportunidad de hospedar sus vacaciones una vez más.
Front staff was not very helpful. Service hours are inconvenient. Made multiple requests about cleanliness issues.
Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve. I’m very sorry to hear about your disappointing experience at Occidental at Xcaret Destination. We pride ourselves on providing guests with amazing and memorable vacations, offering high quality service, and we regret that this is not what you experienced. Our guests’ satisfaction is our priority; therefore, we will review them with the Hotel Manager in order to avoid this incidents in the future. We hope you give us the chance to demonstrate you that our main goal is to create unforgettable experiences with a high quality service. Kind Regards.
Dear Diego,Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience.It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which we will constructively use to improve our services and facilities.It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.Kind regards,