Iberostar Waves Tucán - All Inclusive

4.5 star property

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Photo gallery for Iberostar Waves Tucán - All Inclusive

4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers
Property video
Reception
Breakfast buffet
8 restaurants, breakfast, lunch, dinner served; Japanese cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

View in a map
Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710
  • Place, Piste Cyclable sur Paseo Xaman-Ha
    ‪5 min walk‬
  • Place, Playacar Beach
    ‪6 min walk‬
  • Place, Playacar Golf Club
    ‪15 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Premium Room

8.2 out of 10
Very good
(129 reviews)
  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite

9.6 out of 10
Exceptional
(5 reviews)
  • Garden view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Junior Suite, Oceanfront

8.0 out of 10
Very good
(18 reviews)
  • Ocean view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Near Pool)

8.6 out of 10
Excellent
(34 reviews)
  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room

8.4 out of 10
Very good
(7 reviews)
  • Garden view
  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

Junior Suite, Oceanfront (Beach Access)

7.6 out of 10
Good
(5 reviews)
  • Ocean view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Near Pool)

  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Quadruple Room Premium with Beach View

  • 376 sq ft
  • Sleeps 4

Single Room Premium

  • 376 sq ft
  • Sleeps 1

Double Room Premium

  • 376 sq ft
  • Sleeps 4

Single Room Premium with Pool View

  • 376 sq ft
  • Sleeps 1

Double Room Premium with Pool View

  • 376 sq ft
  • Sleeps 4

Suite Junior

  • 409 sq ft
  • Sleeps 1

Suite Junior

  • 409 sq ft
  • Sleeps 4

Suite Junior with Sea View

  • 409 sq ft
  • Sleeps 1

Suite Junior with Sea View

  • 409 sq ft
  • Sleeps 4

Suite Junior with Sea View

  • 409 sq ft
  • Sleeps 1

Suite Junior with Sea View

  • 409 sq ft
  • Sleeps 4

Single Room Premium with Beach View

  • 376 sq ft
  • Sleeps 1

Double Room Premium

  • 376 sq ft
  • Sleeps 4

Quadruple Room Premium

  • 376 sq ft
  • Sleeps 4

Premium Room, Beachside

9.0 out of 10
Wonderful
(9 reviews)
  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Premium Room, Beachside

  • Garden view
  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds

Premium Room (Promo)

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Promo)

  • Garden view
  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Double Room Premium

  • 376 sq ft
  • Sleeps 1

Double Room Premium

  • 376 sq ft
  • Sleeps 4

Premium Room (Tropical View)

8.4 out of 10
Very good
(10 reviews)
  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Tropical View)

  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront

  • Beach view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Beach Access)

  • Partial ocean view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Pure Wellness)

  • Garden view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Pure Wellness)

  • Garden view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Room Premium with Garden View

  • Sleeps 4

Single Room Premium with Garden View

  • Sleeps 1

Room Premium with Garden View

  • Sleeps 4

Room Premium

  • 376 sq ft
  • Sleeps 4

Room Premium

  • 376 sq ft
  • Sleeps 1

Room Premium

  • 376 sq ft
  • Sleeps 4

Room Premium

  • 376 sq ft
  • Sleeps 4

Quadruple Room Premium with Pool View

  • 376 sq ft
  • Sleeps 4

Suite Junior

  • 409 sq ft
  • Sleeps 4

Suite Junior with Sea View

  • 409 sq ft
  • Sleeps 4

Suite Junior with Sea View

  • 409 sq ft
  • Sleeps 4

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About the neighborhood

Playa del Carmen

Located in Playacar, Iberostar Waves Tucán - All Inclusive is within 2 miles (3 km) of popular attractions such as Quinta Avenida and Playa del Carmen Maritime Terminal. This 350-room, 4.5-star property has 4 outdoor pools along with a full-service spa and 8 restaurants.

What's nearby

  • Piste Cyclable sur Paseo Xaman-Ha - 5 min walk - 0.3 miles
  • Playacar Beach - 6 min walk - 0.4 miles
  • Mahi Golf Course - 10 min walk - 0.5 miles
  • Playacar Golf Club - 15 min walk - 0.8 miles
  • Mayan Ruins of Playacar - 2 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 53 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬9 min walk
  • ‪rosa roja - ‬5 min walk
  • ‪Festival Grand Buffet - ‬8 min walk
  • ‪Blue Moon Beach Bar Sandos Select Club - ‬9 min walk
  • ‪Cupcake Cafe - ‬6 min walk

About this property

Iberostar Waves Tucán - All Inclusive

Guests of Iberostar Waves Tucán - All Inclusive have access to a full-service spa, 4 outdoor pools, and a children's pool. A stay here includes free parking. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this all-inclusive property include a gym, a sauna, and outdoor tennis courts.
Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Free minibar items, coffee makers, and ceiling fans are also standard.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • 2 beach bars
  • 2 poolside bars
  • 5 bars/lounges
  • 8 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bonsai
  • La Hacienda
  • Mare Nostrum
  • Tulum
  • Uxmal Restaurante

Things to do

  • 2 outdoor tennis courts
  • 4 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Windsurfing
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Dining table
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • In-room crib
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hand-held showerhead
  • No elevator
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 2 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher.
  • The property is professionally cleaned.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Iberostar Tucan
Iberostar Tucan All inclusive
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan Playa del Carmen
Tucan Iberostar
Iberostar Playa Del Carmen
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Iberostar Tucan Mexico
Iberostar Tucan Quetzal
Playa Del Carmen Iberostar
Iberostar Tucan All inclusive All-inclusive property
Iberostar Tucan inclusive l C
Iberostar Tucan All inclusive
Iberostar Tucán All inclusive
Iberostar Waves Tucán All Inclusive
Iberostar Waves Tucán - All Inclusive Playa del Carmen
Iberostar Waves Tucán - All Inclusive All-inclusive property

Frequently asked questions

Can I book all-inclusive rates at Iberostar Waves Tucán - All Inclusive?

Iberostar Waves Tucán - All Inclusive is an all-inclusive resort and rates come with à la carte meals plus many onsite activities. Activities include snorkeling, windsurfing, and kayaking.

Is free cancellation available at Iberostar Waves Tucán - All Inclusive?

Iberostar Waves Tucán - All Inclusive offers free cancellation on select room rates. For more details, look at the cancellation policy on our site.

What can I see close to Iberostar Waves Tucán - All Inclusive?

This property is situated in Playacar, just steps from Piste Cyclable sur Paseo Xaman-Ha. You'll also find Playa del Carmen Main Beach and Xplor Theme Park within a short drive.

Is there parking available at Iberostar Waves Tucán - All Inclusive?

Yes, uncovered self parking is offered for free at the property. Bicycle parking is also available for guests.

Is a spa located at Iberostar Waves Tucán - All Inclusive?

There is a full-service spa available for guests to enjoy and services include sports massages, deep-tissue massages, body wraps, and couples treatments.

Does Iberostar Waves Tucán - All Inclusive have luxury amenities?

Yes, guests can indulge in luxuries such as 4 outdoor pools, 8 restaurants, and 2 beach bars at this property.

Does Iberostar Waves Tucán - All Inclusive feature a casino?

No, Iberostar Waves Tucán - All Inclusive doesn't have a casino.

Will I find an indoor pool at Iberostar Waves Tucán - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools. Guests have pool access between 7:00 AM and 7:00 PM.

What amenities will couples enjoy at Iberostar Waves Tucán - All Inclusive?

This beachfront property offers plenty of amenities for couples including 2 beach bars, 8 restaurants, and 4 outdoor pools.

Are there hot tubs at Iberostar Waves Tucán - All Inclusive?

No, but guests can enjoy a steam room at this property.

Does Iberostar Waves Tucán - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Iberostar Waves Tucán - All Inclusive has 8 restaurants, and serves breakfast for a surcharge.

Will Iberostar Waves Tucán - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Iberostar Waves Tucán - All Inclusive.

Are there connecting rooms at Iberostar Waves Tucán - All Inclusive?

No, this property doesn't feature connecting guestrooms.

What is the closest airport to Iberostar Waves Tucán - All Inclusive?

The closest major airport to Iberostar Waves Tucán - All Inclusive is Cozumel Intl. Airport (CZM), which is 20.9 mi away (269 minutes by car).

Are there rooms with balconies at Iberostar Waves Tucán - All Inclusive?

Yes, some guestrooms at this property offer a balcony where guests can enjoy ocean and garden views.

Does Iberostar Waves Tucán - All Inclusive offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at Iberostar Waves Tucán - All Inclusive.

Iberostar Waves Tucán - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 569 out of 1004 reviews
Rating 8 - Good. 267 out of 1004 reviews
Rating 6 - Okay. 86 out of 1004 reviews
Rating 4 - Poor. 45 out of 1004 reviews
Rating 2 - Terrible. 37 out of 1004 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Airida

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 7 nights in Nov 2025

8/10 Good

Jesse

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice relaxing vacation - entertainment staff not as engaging interactive as in the past
Stayed 5 nights in Nov 2025

10/10 Excellent

Priiti

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful time at the Iberostar Tucan! I traveled with a vegetarian who had plenty to eat, as well as a 12 year old picky eater, who was happy with the choices at the buffet at all meals. I was a bit disappointed by the Italian restaurant sit down option, honestly much rather preferred the variety in the buffet. Everything was always clean which can be hard to do at a large property, but all restrooms were in tip-top shape always. The beach access was amazing, and the water was a beautiful turquoise blue. You do have to get there early to save seats unfortunately, but an added perk is being able to see the sunrise while you do it, which is stunning. Overall would definitely go back to this property.
Stayed 4 nights in Nov 2025

10/10 Excellent

Aliaksandr

Stayed 5 nights in Nov 2025

10/10 Excellent

Brian

Stayed 7 nights in Nov 2025

8/10 Good

Aleksandr

Stayed 6 nights in Nov 2025

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 5 nights in Nov 2025

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the jungle and all the food options at the resort.
Stayed 4 nights in Nov 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2025

10/10 Excellent

Fernando

Stayed 4 nights in Nov 2025

10/10 Excellent

CARLOS, OAXACA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is our third time in Iberostar Tucan, this time we spent 6 wonderful days at the resort. The food is clean and delicious. The staff is kind, knowledgeable and always helpful; they always wear their uniform but we were wondering whether they could use short sleeves as the weather is really really hot. Paco and their team at Star camp were all friendly and took good care of the kids. My daughter (11) quickly made friends there. The travel agency W2M was perfect for our vacation tour to ruins/turtles/cenote. **The only warning is that people should be careful with heat lamps at the buffet; wife had a small accident and burned hand with one of those lamps. However, the whole experience was wonderful and we can't wait to come back again.
Stayed 6 nights in Aug 2025

10/10 Excellent

Analaura, Belleville

Stayed 5 nights in Nov 2025

10/10 Excellent

Carrie

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beach, food, pool ...fantastic. Room a bit dated.
Stayed 10 nights in Nov 2025

10/10 Excellent

Sebastian, Carter Lake

Stayed 11 nights in Nov 2025

8/10 Good

Staci Noelle

Stayed 7 nights in Nov 2025

4/10 Poor

janele

Traveled with family and small children, Traveled with group
Liked: Cleanliness
Disliked: Amenities
At first, we didn't get the room we wanted and when I tried to call and ask nicely if we could get a different room, a staff member Daniel was so rude and ruined my whole night. I would expect more out of the rooms since it's supposed to be a fancy hotel. The food was not great at all, lack of flavor and variety, definitely catered to people who aren't Mexican. And our experience at the Italian restaurant, was awful. The service was horrible. I will say most bartenders were super nice and there was a handful of staff members who were friendly and made our days.
Stayed 4 nights in Nov 2025

8/10 Good

Guadalupe

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes, room was clean and staff was friendly. The entire resort seemed clean and welcoming.
Stayed 4 nights in Nov 2025

10/10 Excellent

Stuart

Liked: Cleanliness, amenities, property conditions & facilities
This place is beautiful and the service was great. Room was kept very clean and the staff was friendly and helpful. The beach was well maintained and lots of spots to sit in the shade and enjoy. Our family really enjoyed our stay, happy to recommend this place.
Stayed 7 nights in Oct 2025

6/10 Okay

John

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Solid resort. Food should be better
Stayed 5 nights in Oct 2025

8/10 Good

Russell

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms are a bit dated. Food was quite good, especially the fish tacos in the Mexican restaurant and the beef brisket at the smokehouse. Beach is outstanding. Drinks varied in quality, some bartenders didn’t know how to make certain drinks. I was at this resort 15 years ago, main difference is no room service and no waitress at the beach. Good value and no real issues. Would recommend.
Grounds
Koi
Stayed 7 nights in Nov 2025

8/10 Good

Ariana

Stayed 5 nights in Oct 2025

10/10 Excellent

Gal

Stayed 4 nights in Sep 2025

10/10 Excellent

Sarah

Stayed 4 nights in Oct 2025

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2025

8/10 Good

Yelena

Liked: Cleanliness, amenities
Friendly stuff. Clean pool and beach. We stayed in the building where monkeys were treated or vaccinated the on roof. Highly respect the resort’s effort to take care of the animals but the stuff was very load every morning. It sounds like Armageddon at 7am on the roof.
Stayed 6 nights in Oct 2025

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