Iberostar Waves Tucán - All Inclusive

4.5 star property
Luxury property on the beach, with 4 outdoor pools

Choose dates to view prices

Photo gallery for Iberostar Waves Tucán - All Inclusive

4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers
Lobby sitting area
Breakfast buffet
On the beach, white sand, sun loungers, beach umbrellas
Outdoor wedding area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping

Explore the area

View in a map
Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710
  • Place, Xplor Theme Park
    ‪5 min drive‬
  • Place, Playa del Carmen Main Beach
    ‪5 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪9 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Premium Room

8.2 out of 10
Very good
(121 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite

9.6 out of 10
Exceptional
(5 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Junior Suite, Oceanfront

7.8 out of 10
Good
(17 reviews)
  • 409 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Near Pool)

8.6 out of 10
Excellent
(32 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room

8.0 out of 10
Very good
(6 reviews)
  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

Junior Suite, Oceanfront (Beach Access)

7.6 out of 10
Good
(5 reviews)
  • 409 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Near Pool)

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Quadruple Room Premium with Beach View

  • 376 sq ft
  • Sleeps 4

Single Room Premium

  • 376 sq ft
  • Sleeps 1

Double Room Premium

  • 376 sq ft
  • Sleeps 4

Single Room Premium with Pool View

  • 376 sq ft
  • Sleeps 1

Double Room Premium with Pool View

  • 376 sq ft
  • Sleeps 4

Suite Junior

  • 409 sq ft
  • Sleeps 1

Suite Junior

  • 409 sq ft
  • Sleeps 4

Suite Junior with Sea View

  • 409 sq ft
  • Sleeps 1

Suite Junior with Sea View

  • 409 sq ft
  • Sleeps 4

Suite Junior with Sea View

  • 409 sq ft
  • Sleeps 1

Suite Junior with Sea View

  • 409 sq ft
  • Sleeps 4

Single Room Premium with Beach View

  • 376 sq ft
  • Sleeps 1

Double Room Premium

  • 376 sq ft
  • Sleeps 4

Quadruple Room Premium

  • 376 sq ft
  • Sleeps 4

Premium Room, Beachside

9.0 out of 10
Wonderful
(9 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds

Premium Room, Beachside

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds

Premium Room (Promo)

9.2 out of 10
Wonderful
(5 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Promo)

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Last room available

  • 377 sq ft
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

Last room available

  • 377 sq ft
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

Double Room Premium

  • 376 sq ft
  • Sleeps 1

Double Room Premium

  • 376 sq ft
  • Sleeps 4

Premium Room (Tropical View)

9.4 out of 10
Exceptional
(8 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Tropical View)

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront

  • 409 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Beach Access)

  • 409 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

Premium Room, Accessible

  • 377 sq ft
  • Sleeps 1
  • 1 King Bed

Premium Room (Pure Wellness)

  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Pure Wellness)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Room Premium with Garden View

  • Sleeps 4

Single Room Premium with Garden View

  • Sleeps 1

Room Premium with Garden View

  • Sleeps 4

Room Premium

  • 376 sq ft
  • Sleeps 4

Room Premium

  • 376 sq ft
  • Sleeps 1

Room Premium

  • 376 sq ft
  • Sleeps 4

Room Premium

  • 376 sq ft
  • Sleeps 4

Quadruple Room Premium with Pool View

  • 376 sq ft
  • Sleeps 4

Suite Junior

  • 409 sq ft
  • Sleeps 4

Suite Junior with Sea View

  • 409 sq ft
  • Sleeps 4

Suite Junior with Sea View

  • 409 sq ft
  • Sleeps 4

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About the neighborhood

Playa del Carmen

Located in Playacar, Iberostar Waves Tucán - All Inclusive is within 2 miles (3 km) of popular attractions such as Quinta Avenida and Playa del Carmen Maritime Terminal. This 350-room, 4.5-star property has 4 outdoor pools along with a full-service spa and 8 restaurants.

What's nearby

  • Quinta Avenida - 4 min drive - 2.2 miles
  • Playa del Carmen Maritime Terminal - 4 min drive - 2.2 miles
  • Xplor Theme Park - 5 min drive - 3.5 miles
  • Playa del Carmen Main Beach - 5 min drive - 2.7 miles
  • Xcaret Eco Theme Park - 9 min drive - 4.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 53 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬9 min walk
  • ‪Bar Arrecife - ‬12 min walk
  • ‪La Terraza - ‬9 min walk
  • ‪Festival Grand Buffet - ‬8 min walk
  • ‪rosa roja - ‬5 min walk

About this property

Iberostar Waves Tucán - All Inclusive

Luxury property on the beach, with 4 outdoor pools
Guests of Iberostar Waves Tucán - All Inclusive have access to a full-service spa, 4 outdoor pools, and a children's pool. A stay here includes free parking. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this all-inclusive property include a gym, a sauna, and outdoor tennis courts.
Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Free minibar items, coffee makers, and ceiling fans are also standard.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • 2 beach bars
  • 2 poolside bars
  • 5 bars/lounges
  • 8 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bonsai
  • La Hacienda
  • Mare Nostrum
  • Tulum
  • Uxmal Restaurante

Things to do

  • 2 outdoor tennis courts
  • 4 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Windsurfing
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Dining table
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • In-room crib
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hand-held showerhead
  • No elevator
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 2 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses eco-friendly cleaning products.
  • The property is professionally cleaned.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Iberostar Tucan
Iberostar Tucan All inclusive
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan Playa del Carmen
Tucan Iberostar
Iberostar Playa Del Carmen
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Iberostar Tucan Mexico
Iberostar Tucan Quetzal
Playa Del Carmen Iberostar
Iberostar Tucan All inclusive All-inclusive property
Iberostar Tucan inclusive l C
Iberostar Tucan All inclusive
Iberostar Tucán All inclusive
Iberostar Waves Tucán All Inclusive
Iberostar Waves Tucán - All Inclusive Playa del Carmen
Iberostar Waves Tucán - All Inclusive All-inclusive property

Frequently asked questions

Can I book all-inclusive rates at Iberostar Waves Tucán - All Inclusive?

Iberostar Waves Tucán - All Inclusive is an all-inclusive resort and rates come with à la carte meals plus many onsite activities. Activities include snorkeling, windsurfing, and kayaking.

Is free cancellation available at Iberostar Waves Tucán - All Inclusive?

Iberostar Waves Tucán - All Inclusive offers free cancellation on select room rates. For more details, look at the cancellation policy on our site.

What can I see close to Iberostar Waves Tucán - All Inclusive?

This property is situated in Playacar, just steps from Piste Cyclable sur Paseo Xaman-Ha. You'll also find Playa del Carmen Main Beach and Xcaret Eco Theme Park within a short drive.

Will I be able to park at Iberostar Waves Tucán - All Inclusive?

Yes, uncovered self parking is offered for free at the all-inclusive property. Bicycle parking is also available for guests.

Is a spa located at Iberostar Waves Tucán - All Inclusive?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, hot stone massages, aromatherapy, and body wraps.

Does Iberostar Waves Tucán - All Inclusive feature a casino?

No, Iberostar Waves Tucán - All Inclusive doesn't have a casino.

Will I find an indoor pool at Iberostar Waves Tucán - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools. Guests have pool access between 7:00 AM and 7:00 PM.

What amenities will couples enjoy at Iberostar Waves Tucán - All Inclusive?

This beachfront all-inclusive property offers plenty of amenities for couples including 2 beach bars, 4 outdoor pools, and 8 restaurants.

Are there hot tubs at Iberostar Waves Tucán - All Inclusive?

No, but guests can enjoy a steam room at this all-inclusive property.

Does Iberostar Waves Tucán - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Iberostar Waves Tucán - All Inclusive has 8 restaurants, and serves breakfast for a surcharge.

Will Iberostar Waves Tucán - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Iberostar Waves Tucán - All Inclusive.

Are there connecting rooms at Iberostar Waves Tucán - All Inclusive?

No, there aren't connecting guestrooms at this all-inclusive property.

What is the closest airport to Iberostar Waves Tucán - All Inclusive?

The closest major airport to Iberostar Waves Tucán - All Inclusive is Cozumel Intl. Airport (CZM), which is 20.9 mi away (269 minutes by car).

Can I book a room with a balcony at Iberostar Waves Tucán - All Inclusive?

No, there aren't any guestrooms with balconies at Iberostar Waves Tucán - All Inclusive.

Does Iberostar Waves Tucán - All Inclusive offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at Iberostar Waves Tucán - All Inclusive.

Reviews

Iberostar Waves Tucán - All Inclusive Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 559 out of 1008 reviews
Rating 8 - Good. 266 out of 1008 reviews
Rating 6 - Okay. 87 out of 1008 reviews
Rating 4 - Poor. 53 out of 1008 reviews
Rating 2 - Terrible. 43 out of 1008 reviews

Reviews

2/10 Terrible

Vladimir

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like anything as soon as we checked in they trying to sell you stuff it was overcrowded. The beach was dirty would not go back ever.
Stayed 5 nights in Jul 2025

4/10 Poor

David

Traveled with family
Disliked: Amenities, property conditions & facilities
We had a room that was with an ac not working properly. It was reported multiple times, with us actually walking into the room with maintenance checking it and told us it was working fine. To our surprise it was actually hotter that night. The day before we left the manager came to our room and it was indeed not working. Out of our entire stay we had one night of ac. When checking out we were then greeted with a manager and promised we would receive an email with upgrades and ways to try and rectify our stay. Here we are almost a week later with no email. Even after me emailing them as a follow up. This was our 3rd time to stay at an Iberostar property. Unfortunately, possibly our last. Outside of this we had another issue - a worker found my son’s yeti cup and was using it. Sons fault for loosing it but that shows your staff do not turn things into lost and found. We made the most of our stay and enjoyed the people we came with as well as the beach, pool, food and drinks. We had 5 rooms at the resort. 1 other had ac problems as well. They were disappointed as well.
Stayed 5 nights in Jul 2025

10/10 Excellent

Jennifer

Stayed 6 nights in Jul 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect time
Stayed 5 nights in Jul 2025

10/10 Excellent

Elena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we enjoyed our stay at Iberostar Tucan, but there are a few things to be aware of. The rooms are quite outdated — some of the light fixtures didn’t work, and there were very few power outlets, which was a bit inconvenient. Other than that, everything was great: the territory is well-maintained, and the overall experience was positive.
Stayed 6 nights in Jul 2025

10/10 Excellent

armando

Liked: Cleanliness, amenities, property conditions & facilities
Very safe and welcoming
Stayed 4 nights in Jul 2025

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. Lots of options for food, and everything our family ate was delicious. Activities were fun too.
Stayed 6 nights in Jul 2025

8/10 Good

Yana

Stayed 14 nights in Jul 2025

10/10 Excellent

Liliya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

8/10 Good

Luis Gerardo puente

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great, the facilities and pools. The bad thing was the people who separate the lounge chairs from the pool area.
Stayed 3 nights in Jul 2025

10/10 Excellent

Maria D DeLourdes

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, food, natural environment, on-site entertainment,
Stayed 8 nights in Jul 2025

6/10 Okay

Mary

Traveled with family and small children
Liked: Cleanliness
This is a beautiful resort. Absolutely gorgeous. And the food is great! However, the service factor that is usually included in all inclusive resorts does not exist at this resort. There are zero pool and beach waiters. You have to flag the staff down at restaurants for service. We were also stood up by the bellboy that we made an appointment with on our departure day. There are no elevators so it was a little annoying. Not the most relaxing experience. The pool is warm.. uncomfortably so by lunch. The swim up bar is great, but adult only. The housekeeping crew was great and quick. All in all, we are glad to have visited this resort, but probably won’t revisit.
Stayed 5 nights in Jul 2025

10/10 Excellent

Fidel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

6/10 Okay

Rovena

Disliked: Cleanliness, amenities, property conditions & facilities
I like the outside trees,the rooms are and shower are not even 1 star hotel,not 5 star hotel,we find bugs inside our room and toilet paper had spides inside. Its very oudated. The rooms are very small the restaurant availability to eat is so limited they close 3 days of the week some of them.
Stayed 7 nights in Jun 2025

10/10 Excellent

Ana

Stayed 7 nights in Jun 2025

8/10 Good

Cindy Nicole

Liked: Cleanliness, staff & service
Stayed 5 nights in Jul 2025

6/10 Okay

Aleck

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Location was good with access to the beach and employees with a good customer service approach. Room was outdated, it has a door between rooms and main door with locks in very bad conditions.
Stayed 3 nights in Jul 2025

10/10 Excellent

Lisbeth

I cant express my gratitude with the staff of this resort every one of the staff members went above and beyond to make you feel welcomed and like
Stayed 5 nights in Jun 2025

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelente experiencia un servicio y atencion sin igual. Michas gracias a todo su personal. Gracias Grecia.
Stayed 4 nights in Jun 2025

10/10 Excellent

Miroslav

Stayed 4 nights in Jun 2025

10/10 Excellent

Medhat

Stayed 4 nights in Jun 2025

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here and both were excellent experiences. Beautiful grounds and the staff are so friendly and work so hard. Looking forward to returning soon.
Stayed 4 nights in Jun 2025

10/10 Excellent

Megan A

Stayed 6 nights in Jun 2025

8/10 Good

Tim

Liked: Cleanliness, property conditions & facilities
Food was excellent, 99% of the staff was very helpful and a pleasure to talk to. Only real negative was them trying to push the coupons on you.
Stayed 4 nights in Jun 2025

10/10 Excellent

Roberto

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Lots of animals and natural habitats
Stayed 5 nights in Jun 2025

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