Iberostar Tucan All inclusive
3.5 out of 5.0
4.0
out of 5
"Good!"
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Recent guest reviews
Went here 2nd year in a row. A few things got worse, nothing got better. Mainly food selection is worse. Taste is about the same and is pretty good. They also are pretty bad at preventing cross-contamination at buffets for highly allergenic foods (e.g. fish, nuts). And they stick nuts into all kinds of places you don't expect (e.g. apple pie and ice cream dessert). Entertainment is sort of boring (daytime and nighttime). They just scream a lot, not much else. Music is loud, during evening shows. No sound insulation whatsoever in the rooms. Their selling point for the shows is that it's a live band and live voice (and indeed a few of the performers have strong voices). But visually and content-wise it's sort of lame. Beds are hard. rooms are small-ish and dated. Everything is clean though. Service is nice (restaurants, bars, room cleaning). They will serve you with a smile even if you don't tip, but you feel bad about not tipping here, everyone is trying very hard (and unlike some other all-inclusives, they do a good job). So leave a dollar here and there. I'd say service, food quality (for an all-inclusive) and great beach location are enough reasons to come back.
I would go back to Iberostar Tucan in a heartbeat! Great facilities, great drinks, good food, great beach, great pool, good shows, great staff. Convenient snorkeling trip with Dressel Divers right from our beach. Short taxi ride to town. If you don't like this place, then you are just way too picky!
The staff was amazing and always helpful! Rooms were clean and had the little "extras" you may need or forgot. A beautiful clean pool and ocean were only feet away!
The resort was very nice and staff very friendly. The jungle was a nice addition. The specialty resturants were really good.
We have stayed here 3 times and can't wait to come back again. We like the location, pool, beach, jungle with all of the wildlife to watch, drinks, food, activities available, and service.
The best value for money resort. Not as fancy as some other all-inclusive but overall is very nice. The food is better than most high end resorts. Activities are so-so. The only problem, if you have teens, there is no teen club.
Spring Break with teenagers was our mission. The hotel was very clean with a very friendly and helpful staff. The grounds were well taken care of with a virtual zoo of friendly wildlife. Clean pool, attentive staff. Entertainment good. Food choices ok. As usual in all inclusive they tend to keep you out of the speciality restaurants with lame excuses. I don't understand this. Overall a good experience.
Excellent location on gorgeous beach! Fun, friendly activities staff. Dinner restaurants requiring reservations were awesome, especially the hibachi. Natural setting with path and variety of animals added to the fun. Only downside was a musty odor in our room.
The staff was so friendly and entire resort was impeccably well kept; the entertainment was fantastic! We went with an 18 month old and never felt like she shouldn't be with us. There was plenty for her to do as well as things for the adults, just within reach of her. The daily activities were plentiful and fun for everyone! We never felt pressured to do anything.
Friendly, helpful, efficient staff. Great food and meal times, almost always serving. We never seemed to have to wait for anything, even though it was a busy Christmas week. And the dining halls were never crowded. Beautiful grounds, pretty jungle walk to the super clean beach. So much to do on and off resort. Always a beach volleyball game going on, everyone welcome to join.
Great service, great food, fun kids activities!!!! Very friendly and helpful staff!!! I will come back!!!
First bite into seafood salad without ice underneath was spoiled food . Not a good start.however steakhouse and Italian restaurants were good. Check in took almost 40 minutes. Asking for a room upgrade took another 20 minutes to figure out. Most beach chairs had black mildew on them. Some you did not want to sit on at all.restaurants that were supposedly reserved in full had a lot of empty tables. High pressure club membership pitch. Prices were from 23 k to 50 k to join. Great pool area.no problem with those chairs.
Todo impecable, muy buena atención y calidad, excelente ubicación
We stayed five days, enjoyed the food, pools, ocean, service and the amenities.We came in a group of fourteen , all had a wonderful time....only one hickcup.....made reservations for transportation to the airport the night before leaving at service desk in building 6443 they did not show up...had to have lobby desk request another ride for us.....Over all this was a five star vacation.....
Recently stayed at the Iberostar Tucan for a wedding. The resort is lovely. The room was clean. The location on the beach was incredible. The food was not great, but not bad, just kind of plain. I also would have liked to have seen a 24-hour food options because we missed meals a few times during the in between hours (usually only had to wait 30 minutes until something else opened up though). They did a nice job with the wedding. The resort has lots of cool animals running around. All in all a great visit!
Only one buffet was up and running ,that was disappointing. The snorkeling combo trip with snacks, not with the money. Staff were nice and helpful. Don't think we will stay here again though.
This resort was very nice. First trip to Cancun and we were not disappointed. Staff was very friendly and helpful. Great location. Beautiful pool and beach area. Lots of activities everyday. Best part was the wild animals roaming freely. Would go back again.
We stayed for a 4-day Labor Day weekend here at the Iberostar Tucan. The check-in process was very speedy, and the hotel front desk staff was very friendly. Likewise, we found the concierge staff who reserved the specialty restaurants for us, to be very polite and attentive. We tried the Japanese restaurant the first night, and it was a lot of fun. We sat with three other families at a huge Hibachi table, and tried just about all of the offerings. The chef was having to cook for two hibachi tables at once he certainly could have used a extra chef. But all-in all, it was a very entertaining dinner. The weather was very hot and humid for three of our four days. But on one day, the weather cooled slightly and provided a dryer, more pleasant afternoon and evening. The most unique and interesting aspect of this hotel is the huge jungle in the middle of the courtyard, that stretches almost all the way to the beach. We were greeted by Peacocks, Tucan Parrots, Lemurs, and some sort of half-bunny, half-rat looking animal called Teziques. These little animals were very friendly, and although the signs indicate not to feed them, we fed all of the animals. In return, we had a parade of animals following us through the jungle in the middle of the hotel. The loudest creatures were the monkeys that swing up high in the trees throughout the hotel grounds. While they are very small in size, they emit a loud sound that literally wakes you up in the morning. I woke up one morning, sat on our balcony, and talked back to them with the same loud, screeching voice. The response I got was amazing I had five monkeys crawl to lower branches, to see what kinds of monkey I was. I loved it. My Wife and I loved the hotel pool it is incredibly huge, and deep enough to actually swim. There is also a separate pool with a swim-up bar and a waterfall. This was really relaxing for those times when you want to be more private and enjoy a drink together. The beach behind the hotel has some seaweed along the shore, but the water was amazingly clear and beautiful. We saw quite a large number of fish in the water, while swimming. The hotel is split into two sides the Tucan side, and the Quetzal side. While they both look the same, we were on the Tucan side and really enjoyed it. If I had to add a few criticisms, it would be the following: add Jacuzzi bathtubs to the rooms, make the large pool cooler (it was too warm), upgrade the food slightly, by offering lobster at least one night a week, upgrade the beach towels to thicker towels, add more varieties of draft beer (they serve Dos Equis Light and Dark I would like to see Corona Light on draft), get rid of the noisy jet skis up and down the beach, and ensure all staff members greet guests in a friendly manner consistently. My Wife encountered the guy serving ice cream on the beach, and one cook in the breakfast line, to be less than friendly. Other than these two exceptions, everyone at the hotel was very helpful and friendly. I found that tipping the bartenders at the beach and pool resulted in very positive service, and upgraded drinks. It's amazing what a small tip will do, in providing excellent service and attention. I recommend taking about $20-$30 per day, for tipping the restaurant and bar staff. It makes a World of difference. Among the many other positives we really enjoyed the all-day freshly grilled burgers at the beach, the ice cream service at the beach, the endless mixed drinks, the sparkling clean rooms and friendly maid service, the variety of fresh fruit, seafood and vegetables at every meal, the wonderfully maintained beach, the water and river features all throughout the hotel, and the huge array of breakfast options at the buffet. While the food was not as superior as our previous stay at the Riu Palace, the animal life and other unique aspects of this Iberostar Hotel, make it an excellent value and choice for both couples and families.
Great hotel - two hotels together. We stayed in Tucan, they had comfy beds (pleasant surprise). Nice location, great beach, my favorite. Food was good as well, decent selection. Nicely kept surroundings, jungle like setting, with colorful buildings. We had really good time.
Hotel highlights
- Free breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Playacar within a 15-minute walk of Playacar Golf Club, Iberostar Tucan All inclusive is within a few miles (5 km) of Playa del Carmen Maritime Terminal. This 350-room, 3.5-star resort welcomes guests with 4 outdoor pools, 3 restaurants, and free in-room WiFi. It's on the beach and also near Xcaret Eco Theme Park and Yucatek Divers.
Dining
Free breakfast is included with your stay. There are multiple options for onsite dining with 3 restaurants, including Bonsai Restaurant, which specializes in Japanese cuisine. Savor a meal from the comfort of your room with room service.
Rooms
All 350 air-conditioned rooms feature free minibar items, balconies, and private yards. Guests can expect to find satellite TV and stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include coffee makers, video-game consoles, and ceiling fans.
Property features
Guests of Iberostar Tucan All inclusive enjoy 4 outdoor pools, a children's pool, and a fitness center. Free parking is available if you drive. A multilingual staff is on hand to help with luggage storage, and offer sightseeing advice. Other amenities at this all-inclusive resort include a sauna, free WiFi in public areas, and 5 meeting rooms.
Guest reviews for Iberostar Tucan All inclusive
hotel on a great beach with unique grounds
Everyone
Went here 2nd year in a row. A few things got worse, nothing got better. Mainly food selection is worse. Taste is about the same and is pretty good. They also are pretty bad at preventing cross-contamination at buffets for highly allergenic foods (e.g. fish, nuts). And they stick nuts into all kinds of places you don't expect (e.g. apple pie and ice cream dessert). Entertainment is sort of boring (daytime and nighttime). They just scream a lot, not much else. Music is loud, during evening shows. No sound insulation whatsoever in the rooms. Their selling point for the shows is that it's a live band and live voice (and indeed a few of the performers have strong voices). But visually and content-wise it's sort of lame. Beds are hard. rooms are small-ish and dated. Everything is clean though. Service is nice (restaurants, bars, room cleaning). They will serve you with a smile even if you don't tip, but you feel bad about not tipping here, everyone is trying very hard (and unlike some other all-inclusives, they do a good job). So leave a dollar here and there. I'd say service, food quality (for an all-inclusive) and great beach location are enough reasons to come back.
Everyone
I would go back to Iberostar Tucan in a heartbeat! Great facilities, great drinks, good food, great beach, great pool, good shows, great staff. Convenient snorkeling trip with Dressel Divers right from our beach. Short taxi ride to town. If you don't like this place, then you are just way too picky!
beautiful view and amazing staff!
Everyone
The staff was amazing and always helpful! Rooms were clean and had the little "extras" you may need or forgot. A beautiful clean pool and ocean were only feet away!
Everyone
The resort was very nice and staff very friendly. The jungle was a nice addition. The specialty resturants were really good.
love the iberostar tucan
Everyone
We have stayed here 3 times and can't wait to come back again. We like the location, pool, beach, jungle with all of the wildlife to watch, drinks, food, activities available, and service.
Everyone
The best value for money resort. Not as fancy as some other all-inclusive but overall is very nice. The food is better than most high end resorts. Activities are so-so. The only problem, if you have teens, there is no teen club.
Review comment
Quality Manager responded on May 7, 2017
Thank you for share your observations about your holiday experience at our resort. It is good to hear that you enjoyed our delicious food. Our Executive Chef are very happy with your nice words. We really appreciate your suggestions as it is very helpful to continuously strive for service excellence. We have shared your comments with our Management. We are looking forward to welcome you for another vacation at our beautiful location. Best regards!
spring break
Everyone
Spring Break with teenagers was our mission. The hotel was very clean with a very friendly and helpful staff. The grounds were well taken care of with a virtual zoo of friendly wildlife. Clean pool, attentive staff. Entertainment good. Food choices ok. As usual in all inclusive they tend to keep you out of the speciality restaurants with lame excuses. I don't understand this. Overall a good experience.
Review comment
Quality Manager responded on May 7, 2017
We would like to thank you for having taken the time to share your comments with other travelers. We appreciate your nice words to our attentive staff, the beautiful jungle with exotic animals walking around. We are thrilled to read you enjoyed your stay with us and we also thank you for pointing out possible areas of improvement within the hotel so that we can act consequently. Kind regards,
friendly place on great beach
Everyone
Excellent location on gorgeous beach! Fun, friendly activities staff. Dinner restaurants requiring reservations were awesome, especially the hibachi. Natural setting with path and variety of animals added to the fun. Only downside was a musty odor in our room.
overall wonderufl experince!
Everyone
The staff was so friendly and entire resort was impeccably well kept; the entertainment was fantastic! We went with an 18 month old and never felt like she shouldn't be with us. There was plenty for her to do as well as things for the adults, just within reach of her. The daily activities were plentiful and fun for everyone! We never felt pressured to do anything.
great vacation.
Everyone
Friendly, helpful, efficient staff. Great food and meal times, almost always serving. We never seemed to have to wait for anything, even though it was a busy Christmas week. And the dining halls were never crowded. Beautiful grounds, pretty jungle walk to the super clean beach. So much to do on and off resort. Always a beach volleyball game going on, everyone welcome to join.
First and foremost, we would like to thank you for choosing us one more time. We appreciate your loyalty to our beautiful resort. Thank you for your compliments regarding our facilities and services, your words gives us motivation to strive for the utmost level of customer service satisfaction. It would be a great pleasure to welcome you back soon. Best regards!