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Dreams Riviera Cancun Resort & Spa All Inclusive

4.5 out of 5.0

Recent guest reviews

Dreams its like a Dream , we have a lot of fun whit all my family , nice hotel , nice beach , nice people , special my friends from the pool bar and beach bar , thank so much israel and gabriel for all you service , we coming back next sumer !!

The staff worked to please guests. The food and drink were good. Bed was very comfortable.

Beautiful resort... friendly staff who is oriented to detail. Elegant room with all that you need and more. The highlights of our stay was our room with a private plunge pool, not to mention, the birthday decorations of balloons and cake. The second highlight was Alejandro, the waiter at the French restaurant, Bordeaux, He took the time to decorate out dining table for my Birthday! Very nice touch of elegance and caring that make me feel special , Thank you Dreams

This hotel is average at best, the food was fair, the service was average. The air conditioning on the higher floors does not work well so stay on the the 1st or 2nd floor. Refrigerator in the room was not cold, meal portions are small. If you want to reserve the hibachi part of the Japanese restaurant you can only do it between 4-4:30 pm. It said formal attire for this restaurant but there were many people in ripped up shorts and t-shirts. Activities and shows are not great either and bar at pool closes at 5pm. If you do not get a chair by the pool by 8:30am you will not be sitting by the main pools. This resort paled in comparison to some the top resorts we have stayed in at the past. I would only recommend this resort if you received an excellent deal, I paid over 5k for upgraded suite in the summertime for a destination wedding and was disappointed.

I stayed for 5 days with my family. Quick Ride, 20 minutes from Cancun Airport. Staff is extremely friendly and welcoming (make sure you bring plenty of dollars to tip them for their great service!!). I was impressed with the rooms- very clean and plenty of space, although sometimes I can hear next door neighbors. For an all inclusive resort, we definitely got our money's worth. It sits right next to the beach and plenty of pool area. World Cafe (buffet) for bfast and lunch were great. Room service during late hours was very convenient. I would recommend coming back for their great staff, convenience and cleanliness.

Great resort,on the smaller side and very easy to get anywhere without a long walk .staff were very friendly and helpful.grounds and rooms very clean and well maintained

Hotel was good, sea weed situation in Caribbean region made the trip not memorable/that particular resort location was affected the most/

This was our second trip to this resort and the service and staff were great. We like this resort because it's size not to large and all the amenities are in easy walking distance. This trip we had a garden plunge pool. In the winter the pool can be chilly and recommend asking for a pool in the sun or skipping the upgrade.

The facilities are beautiful. Food and beverage as expected for all inclusive. There was not enough entertainment, expected music at the pool areas, Vegas night consisted of one table with staff not knowing how to play, musician stunk, kids dance party they ran out of prize for 8 yr old winner. Also wifi and app was huge disappointment, never got cell service as stated is included. Also ATM did not work and had difficult time and run around trying to get cash.

hotel was clean nice. beach is not that what you expect.... but nice pool and food. great for family trip hotel.

Will not recommend this hotel over prices not worth it 5 star price 2 star experience

Dreams is fantastic. Super Bowl party on the beach, couldn't get any better. Service from Martin and Francisco, the best. Anything and everything we wanted. Pools are great, beds are comfortable, rooms are always clean and stocked. Hot tub on the deck overlooking the ocean was a perfect extra touch.

Awesome trip. We were there for five days. It was great.

The check in process took some time, but after that our bags were delivered in our rooms and we went out to eat. Food was great every night we tried different restaurants, our kids enjoyed a game of volleyball in the pool. It was a great family experience!

The room was very nice so where the accommodations in the room, the view from the room was nice, the room service was nice for a late night snack, the food in the specialty restaurants could've been a little bit more special.The grounds were kept up nicely. The spa I was nice to

Lives up to the Dreams Brand. Great location, restaurants, pool, beach and service. We actually switched to this Dreams from the newly opened one Dreams Sands because of negative reviews and glad we did. Only thing to watch is when it rains, the steps and flooring becoming extremely slippery and it is very easy to take a fall and get hurt. Other than that had a great time

We have stayed at Dreams 5 times now. The staff is wonderful, and this Dreams location has amazing food. The buffet is okay but the other restaurants are awesome. The french adult only restaurant is 5 stars. The pools are good but the water can be cold. The ocean is great. We always travel the week of Thanksgiving. The Riviera Maya has rain showers at this time of the year so if you are going in November-December expect a rain shower or go to the other side of Mexico. This is one of our favorite destinations.

Get the plunge pool and jacuzzi with ocean view. It was paradise.

Staff was unbelievably nice and helpful. Food was probably the best all inclusive food I've ever had. Even the buffet. Room was beautiful with beautiful view

Room was great. Staff was very friendly and accommodating. Location was amazing. Room had a great view not only of the pool but the ocean as well. The food and drink selection was excellent. We will look forward to planning many more vacations at this location.

Room options

Premium Deluxe Tropical & Garden view ( 1 King)

King 1 | Sleeps 3

Premium Deluxe Plunge Pool (King)

King 1 | Sleeps 3

Premium Deluxe Ocean View (King)

King 1 | Sleeps 3

Preferred Club Plunge Pool (King) W/ Jacuzzi

King 1 | Sleeps 3

Guest reviews for Dreams Riviera Cancun Resort & Spa All Inclusive

Everyone (5) Couples (56) Family (28) Friends (13) Other (5)
5

a nice family vacations

Everyone

Dreams its like a Dream , we have a lot of fun whit all my family , nice hotel , nice beach , nice people , special my friends from the pool bar and beach bar , thank so much israel and gabriel for all you service , we coming back next sumer !!

By , from santa barbara california USA on Sep 4, 2017

Review comment responded on Sep 7, 2017

Dear Tomas, Greetings from Dreams Riviera Cancun! Thank you very much for choosing our resort to spend your vacations in this amazing destination on the Mexican Caribbean and for your marvelous comments about our staff assistance, drink offer, surroundings and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. Be confident that Israel and Gabriel will be delighted to learn that you have acknowledged their hard work and we are proud to have them as part of the Dreams Riviera Cancun team. We truly hope to have the chance to host you again to add more amazing memories to your travel experiences. Kind regards, Karla Ortiz eConcierge-Social Media Coordinator Dreams Riviera Cancun Resort & Spa

5

nice and comfortable.

Everyone

The staff worked to please guests. The food and drink were good. Bed was very comfortable.

By , from Springfield on Aug 26, 2017

Review comment responded on Sep 7, 2017

Dear Sue, Greetings from Dreams Riviera Cancun! Thank you very much for choosing our resort to spend your beach vacations and for your great comments about our staff assistance, room and pool facilities, gastronomical and drink offer, surroundings and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We will be more than looking forward to host you again to add more amazing memories to your travel experiences. Kind regards, Karla Ortiz eConcierge-Social Media Coordinator Dreams Riviera Cancun Resort & Spa

5

excellent resort!!!

Everyone

Beautiful resort... friendly staff who is oriented to detail. Elegant room with all that you need and more. The highlights of our stay was our room with a private plunge pool, not to mention, the birthday decorations of balloons and cake. The second highlight was Alejandro, the waiter at the French restaurant, Bordeaux, He took the time to decorate out dining table for my Birthday! Very nice touch of elegance and caring that make me feel special , Thank you Dreams

By , from San Jose,CA. USA on Aug 8, 2017

Review comment responded on Aug 11, 2017

Dear Gabe & Tanja, Greetings from Dreams Riviera Cancun! Thank you very much for choosing our resort to spend your beach vacations in this amazing destination and for your spectacular comments about our staff assistance, room and pool facilities, surroundings and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve, especially during your birthday celebration. Be confident that Alejandro will be delighted to learn that you have acknowledged their hard work and we are proud to have them as part of the Dreams Riviera Cancun team. We truly hope to have the chance to host you again to add more amazing memories to your travel experiences. Kind regards, Karla Ortiz eConcierge-Social Media Coordinator Dreams Riviera Cancun Resort & Spa

3

dreams riviewa/cancun

Everyone

This hotel is average at best, the food was fair, the service was average. The air conditioning on the higher floors does not work well so stay on the the 1st or 2nd floor. Refrigerator in the room was not cold, meal portions are small. If you want to reserve the hibachi part of the Japanese restaurant you can only do it between 4-4:30 pm. It said formal attire for this restaurant but there were many people in ripped up shorts and t-shirts. Activities and shows are not great either and bar at pool closes at 5pm. If you do not get a chair by the pool by 8:30am you will not be sitting by the main pools. This resort paled in comparison to some the top resorts we have stayed in at the past. I would only recommend this resort if you received an excellent deal, I paid over 5k for upgraded suite in the summertime for a destination wedding and was disappointed.

By , from chicago on Aug 2, 2017

Review comment responded on Aug 11, 2017

Dear Guest, Greetings from this amazing destination. We would like to start by thanking you for giving us the opportunity to be part of your vacation and for your taking the time to share your personal opinion about your experience. It is quite understandable, that sometimes our service and standards do not fulfill our guests’ expectations however we totally value our guests’ opinions since they let us know how you really perceive our resort and clearly show us what we need to maintain and show us those areas where we still need to keep improving. We truly hope someday you can give us a second chance as we are sure that we will be able to change these perceptions and show you the services and standards that gave us countless international awards such as being a Four Diamond Resort by the AAA, receiving the Certificate of Excellence for seven consecutive years and be part of the Travelers Choice list 2017. Kind regards, Karla Ortiz eConcierge-Social Media Coordinator Dreams Riviera Cancun Resort & Spa

4

great all inclusive, welcoming and convenient

Families

I stayed for 5 days with my family. Quick Ride, 20 minutes from Cancun Airport. Staff is extremely friendly and welcoming (make sure you bring plenty of dollars to tip them for their great service!!). I was impressed with the rooms- very clean and plenty of space, although sometimes I can hear next door neighbors. For an all inclusive resort, we definitely got our money's worth. It sits right next to the beach and plenty of pool area. World Cafe (buffet) for bfast and lunch were great. Room service during late hours was very convenient. I would recommend coming back for their great staff, convenience and cleanliness.

By , from New York, NY on Aug 10, 2016

4

nice resort with friendly and helpful staff

Everyone

Great resort,on the smaller side and very easy to get anywhere without a long walk .staff were very friendly and helpful.grounds and rooms very clean and well maintained

By on Apr 19, 2016

4

lovely family trip

Couples

Hotel was good, sea weed situation in Caribbean region made the trip not memorable/that particular resort location was affected the most/

By on Jan 19, 2016

5

dream's round two

Couples

This was our second trip to this resort and the service and staff were great. We like this resort because it's size not to large and all the amenities are in easy walking distance. This trip we had a garden plunge pool. In the winter the pool can be chilly and recommend asking for a pool in the sun or skipping the upgrade.

By on Dec 6, 2015

3

facilities gorgeous, entertainment and no music disappoinent

GetawayWithFriends

The facilities are beautiful. Food and beverage as expected for all inclusive. There was not enough entertainment, expected music at the pool areas, Vegas night consisted of one table with staff not knowing how to play, musician stunk, kids dance party they ran out of prize for 8 yr old winner. Also wifi and app was huge disappointment, never got cell service as stated is included. Also ATM did not work and had difficult time and run around trying to get cash.

By on Nov 3, 2015

4

good for family

Families

hotel was clean nice. beach is not that what you expect.... but nice pool and food. great for family trip hotel.

By on Aug 30, 2015