Wonderful
The staff was overly sweet and took great care of us . Every time we came back to our room it was cleaned & restocked like the very first day . They barely let us lift a finger they brought food drinks continuously .
Pro: The restaurant wait staff was generally amazing. They went the extra mile to make sure that we had everything we needed for our infant daughter. Housekeeping was also very attentive and efficient. Cons: Our neighbors were cigarette smokers. Because of this we could not fully use our outdoor pool. We did not want to expose our infant daughter to the disgusting smoke. I complained on 5 separate occasions to the front desk. However they did not resolve the issue. Our neighbors continued to smoke many times a day. The staff could have at least offered to move us to a new room. Secondly, the restaurant options on Christmas Eve were not planned well. There were many people at the resort but not enough table space. This resulted in very long lines and people becoming angry due to hunger. They did not have enough space for the special Christmas entertainment.
Dreams Riviera Cancun Resort & Spa is a solid 3.5 star experience and the main reason it has 3.5 stars is because of the staff who try so hard with the very limited resources Hyatt provides them. It is unfortunate that Hyatt does not invest in this property because there is real potential in the infrastructure. I went to Dreams to celebrate my friends wedding and it was memorable and they created a beautiful wedding for her despite the stormy weather. With regards to the other aspects of the stay, first, the alcohol is completely watered down, like I didn't feel anything from tequila shots (not even a cheap tequila headache) all week and the moment I hopped back on the flight home and had a half a glass of wine, I was tipsy. I am grateful we stayed in Preferred because otherwise the food options for breakfast and lunch would have been meager. There are mosquitos and bugs all over, the rooms are musty and moldy and the beds are very uncomfortable. The staff gives their best and are memorable, from Abraham to Izrael, Martine and Santiago! Dinner is way more impressive than breakfast and lunch. The road into the resort NEEDS to be fixed, it is horrible.
Great service and people were friendly. my only complaint was checking in that it took a while to get my room it was one hour later than 3pm
Food was average at best. Could not joy the beach due to sea weed. Everything at the resort was absolutely ridiculously expensive. Did I mention food was terrible.
It was a very peacful experiencia and i enjoyed myself
Don’t be fooled by the $200 or $400 or $xx amount travel voucher like I was. I was led yo believe I would have a $400 voucher to use as I chose at the hotel. I was excited to get a facial and massage. I couldn’t use my vouchers to do so. The vouchers have heavy restrictions: i could only use $40 toward specific spa services, usually those in excess of $175. So I didn’t end up using any of my $400. I don’t know if it’s Orbitz or Dreams who deliberately misled customers, but buyer beware. The $400 voucher was the final push that I needed to book the Dreams vacation. Had I known there were so many restrictions, I would not have booked. Please note there were NO disclosures about the restrictions.
Amazing property, the ocean had lots of seaweed, always. Crew cleaning it.
Dreams Riviera will take your breath away. The views are spectacular, the service and atmosphere was wonderful. The staff was courteous and friendly and always greeted us with a warm smile. Our waiter Santos went above and beyond to ensure that we were happy. He made our stay memorable and we will be returning to Dreams because of him!!
The room very nice and gorgeous view. Staff very friendly and helpful even if some of them struggle to communicate but they've tried. Some of the information about Spa pre arrival offers that I got by email is different from the resort. Overall I satisfied and enjoyed this trip.
This place OUTSTANDING! Me and my family truly loved this place so much! And the fact the food was super delicious, there was a lot to do and I don’t think this place needs to change from how amazing! And the room was so clean and the place who work there were super nice!! Even though this place is expensive, It was totally worth it!!
This is really clean good staff and good service like this place
Dreams Riviera Cancun Resort & Spa - All Inclusive places you within a 5-minute walk of Puerto Morelos Beach and Arrecife de Puerto Morelos National Park. This 486-room, 4.5-star property has 3 outdoor pools along with a full-service spa and 9 restaurants.
Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to 11:30 AM. There are ample dining options with 9 onsite restaurants, including Bordeaux, which specializes in French cuisine. Savor a meal from the comfort of your room with 24-hour room service, get a quick energy boost at the coffee shop/cafe, and chat with other guests at the free daily manager's reception.
Guests can expect 37-inch plasma TVs with satellite channels and DVD players, along with free WiFi and wired Internet. Bathrooms offer jetted tubs, hair dryers, and free toiletries. Free minibar items, balconies or patios, and iPod docks are also standard. Housekeeping is available on request.
Guests of Dreams Riviera Cancun Resort & Spa - All Inclusive have access to a full-service spa, 3 outdoor pools, and a nightclub. You can take advantage of free valet parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, securing valuables, and luggage storage. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.
Wonderful
The staff was overly sweet and took great care of us . Every time we came back to our room it was cleaned & restocked like the very first day . They barely let us lift a finger they brought food drinks continuously .
Pro: The restaurant wait staff was generally amazing. They went the extra mile to make sure that we had everything we needed for our infant daughter. Housekeeping was also very attentive and efficient. Cons: Our neighbors were cigarette smokers. Because of this we could not fully use our outdoor pool. We did not want to expose our infant daughter to the disgusting smoke. I complained on 5 separate occasions to the front desk. However they did not resolve the issue. Our neighbors continued to smoke many times a day. The staff could have at least offered to move us to a new room. Secondly, the restaurant options on Christmas Eve were not planned well. There were many people at the resort but not enough table space. This resulted in very long lines and people becoming angry due to hunger. They did not have enough space for the special Christmas entertainment.
Dear Guest, We appreciate the time you took to share your perspectives with us. I would like to comment that all comments, perspectives and situations of our guests are very important to us, this helps us to improve day by day and to exceed the expectations of all our guests.Best Regards,e-concierge
Dreams Riviera Cancun Resort & Spa is a solid 3.5 star experience and the main reason it has 3.5 stars is because of the staff who try so hard with the very limited resources Hyatt provides them. It is unfortunate that Hyatt does not invest in this property because there is real potential in the infrastructure. I went to Dreams to celebrate my friends wedding and it was memorable and they created a beautiful wedding for her despite the stormy weather. With regards to the other aspects of the stay, first, the alcohol is completely watered down, like I didn't feel anything from tequila shots (not even a cheap tequila headache) all week and the moment I hopped back on the flight home and had a half a glass of wine, I was tipsy. I am grateful we stayed in Preferred because otherwise the food options for breakfast and lunch would have been meager. There are mosquitos and bugs all over, the rooms are musty and moldy and the beds are very uncomfortable. The staff gives their best and are memorable, from Abraham to Izrael, Martine and Santiago! Dinner is way more impressive than breakfast and lunch. The road into the resort NEEDS to be fixed, it is horrible.
Dear Guest, We appreciate the time you took to give us your perspective. We welcome feedback from all of our guests. It helps us to improve every day and exceed the expectations of all our guests. We look forward to the opportunity to welcome you back in the near future. Sincerely,e-concierge
Dear Guest, We appreciate your excellent rating, it gives us great pleasure to know that your stay with us was memorable. We hope you will visit us again in the near future.Best regards,e-concierge
Great service and people were friendly. my only complaint was checking in that it took a while to get my room it was one hour later than 3pm
Dear Guest, We appreciate the nice comments regarding your stay with us. For us it was a great pleasure to welcome you and that you spent a nice vacation with us. We look forward to welcoming you again in the near future in this your second home.Best Regards, e-concierge
Food was average at best. Could not joy the beach due to sea weed. Everything at the resort was absolutely ridiculously expensive. Did I mention food was terrible.
Dear Guest, We appreciate the time you took to share your perspectives with us. Our team works hard every day to remove the sargassum but there is little we can do compared to Mother Nature.However, all the comments from our dear guests are taken into account in order to continue to improve. Best regards,e-concierge
It was a very peacful experiencia and i enjoyed myself
Dear Guest, Dear Guest, We appreciate the time you took to leave us your comments about your nice stay with us, it gives us great joy to know that your vacation with us was wonderful and that you were able to enjoy memorable moments. We hope you will visit us again in the near future in this your second home.Best regards,e-concierge
Don’t be fooled by the $200 or $400 or $xx amount travel voucher like I was. I was led yo believe I would have a $400 voucher to use as I chose at the hotel. I was excited to get a facial and massage. I couldn’t use my vouchers to do so. The vouchers have heavy restrictions: i could only use $40 toward specific spa services, usually those in excess of $175. So I didn’t end up using any of my $400. I don’t know if it’s Orbitz or Dreams who deliberately misled customers, but buyer beware. The $400 voucher was the final push that I needed to book the Dreams vacation. Had I known there were so many restrictions, I would not have booked. Please note there were NO disclosures about the restrictions.
Dear Guest, We are glad to hear that your stay with us was pleasant. We appreciate the time you took to leave us your comments I assure you that all your comments from our dear guests are taken into account to continue improving and to exceed the expectations of all our guests.Sincerely, e-concierge
Dear Guest, We appreciate the time you took to rate us. We hope you give us the honor of welcoming you again in the near future.Sincerely,e-concierge
Dear Guest, We're thrilled to hear that you had such a wonderful experience with us! Providing exceptional service and ensuring our guests' comfort is our top priority, and we're delighted that our staff went above and beyond to make your stay memorable. Your kind words mean a lot to us, and we look forward to welcoming you back for another fantastic stay in the future!Best Regards,e-concierge