Casa Muyal3.0 out of 5.0
Recent guest reviews
Well.....what to say......no electricity , no hot water, no food, and the next week I discovered that I had head lice. Now I did stay in another hotel that week too so I don't know which one I contracted lice from, but with a 50/50 chance it was here......I wouldn't suggest this place.
See the beautiful pictures posted? You will think you are in the wrong place when you actually get there, if you can find it, that is. We drove in from Cancun around 9pm. Like many others have stated, we had to continually stop for directions. Eventually the paved road we were on ended and we found ourselves on a narrow, bumpy one lane dirt road that was muddy in spots. We traveled on this for quite a distance convinced we'd gone the wrong way until we saw a sign declaring the dark, abandoned-looking building "Casa de Los Angeles." The parking lot was empty except for one lone motorcycle and it was completely dark, save for one dim lightbulb. By this time, we were completely creeped out and since we are two women traveling alone, we decided to abandon and find lodging in the town of Puerto Morelos. I plan to try and get my one night's stay refunded as soon as I return to the states.
I would hands down say this is the worst hotel experience i've ever had since i've been travelling. Everything about it leads me to believe it is purely intended as a money making scam. Don't just take my word for it read other peoples reviews below and see. I'd go as far to say as the positive reviews are quite possibly propaganda spread by the owners in an attempt to counter how many bad comments they have got. The representation online looked good so we booked 4 nights. After arriving it became apparently clear this was nothing like it was portrayed. It was deserted, dirty, creepy, in the middle of nowhere with limited resources such as electricity, water, gas etc. The 'kitchen' is not suitable for cooking at all. Do not be fooled... This is not an 'ecological hotel'... this is an attempt to run a hotel at the lowest cost possible in the middle of a deserted dangerous area and charge people much more than its worth. Reasons i think this is a scam: - The location described online is nowhere near Peurto Moreles... not even taxi drivers know where it is. It's 4km down a creepy bumpy jungle 'road' with no lights. - They took 100% of our money instantly. We gave it the benefit of the doubt and decided to stay for 1 night. After we realised we had to leave they refused to give us a refund for the other 3 nights. - The hotel booking page always says '1 room left' leading you to believe its popular and encourage booking. This is not true... it's deserted. - There is no gas, water, electricity, wifi, phone reception or food options nearby or at the venue. You are stranded. - They use the excuse of a 'ecological hotel' as a reason not to kill bugs and insects. Thus running a hotel at minimum cost. - The pictures and description online are all outdated. We were lead to believe there were many more facilities than it actually has. - It's deserted and unsafe to stay. If something was to happen you have no security and no chance of contacting help.... or escaping. - We booked a room with a balcony however were told by the manager : 'not to lean on the balcony as it's unsafe' - After waking up to no gas or water, the manager said we should walk to a nearby hotel (45 mins walk) and get breakfast and that he would refund us... We never got this money from him. PLEASE do not make the same mistake we did, if i had to find a positive point for this hotel i would say it would be good if you want to write a horror movie and need inspiration.
We were in the house from December 25, 2013 to January 1, 2014. The house is 20 minutes away from Puerto Morelos (the nearest town) and the road was flooded, which made it dangerous, as it is in the middle of a crocodiles natural reserve. If you want a hotel, this house is not for you, it is NOT a hotel, it is an ecological house with no telephone, limited water and electricity and a communal kitchen where you have to cook if you want to eat something. If you want to go somewhere else in Riviera Maya, we highly recommend to rent a car, if not you will be there all the time and there is nowhere else to go. There are bugs everywhere and there are no restaurant, hospitals or room service. The facilities are very basic, construction has definitely not a constant maintenance and the pool is small (water was clean) We reserved there because there were no more room available elsewhere and our experience was good because that's exactly what we were looking for. If you want to be away from everyone and not be bothered, this is the right place. The beach in front of the hotel is not the best one, you need to walk 5 minutes to find a right spot, but once you find it you will have a couple of kilometers of beach just for you. If you prefer a hotel with amenities and close to the all the common vacations services, you will experience a horrible time. Make your choice.
Let me preface this review by saying that we booked this reservation about a week before New Year's. We thought, in fact, that we wouldn't be able to book a hotel at all since we were booking it so late. Please also understand my travel style: I was not looking for something big and fancy. I was actually looking for something very simple such that all of my basic needs to be taken care of and I could go out and enjoy the surrounding area. Casa de Los Angeles delivered on that. We booked our reservation through… One of the online websites. I don't remember which one exactly. Maybe Expedia. I tried to call the property ahead of time to verify the reservation, and this turned out to Be difficult to get their direct number. As a matter of fact, I'm still not completely sure that they have one. Still, I was eventually able to reach someone that was associated with the hotel and I was able to verify that I had a reservation. There is next to no English spoken by this property, not that I would necessarily expect that. Just be aware. Yes, we had to drive down a long kind of sketchy dirt road to get to the hotel. Yes there are properties along the road that are being developed such that we needed to drive through construction and be let in by a security guard each time wanted to drive down the road. The property itself is spartan but still beautiful with charm. The rooms were no-frills with no extra amenities, but there were also quite clean. None of the patrons in the hotel give us any problems or made the hotel seem unsafe at all. The night after New Year's when the travel crowd had left, we had the hotel almost completely to ourselves. That is my wife and I mean. We were able to sit out on the patio and your footsteps away from the ocean itself and watch the moonrise out of the horizon. It was an immaculate experience. We also found unexpected charm in the town of Puerto Morelos itself. The bottom line here is that we received precisely the type of hotel experience that we expected to get. While the other reviews stating negative experiences may have merit, I can only say for my experience that it was exactly what I expected it to be and I had no problems.
Well I had already written a review and I guess it was not put up or it was deleted. I feel so strongly I have to warn others that I'm writing another one. It was very remote and creepy. The place looks very badly kept. The attendant wasn't helpful at all the lights run on generators and were out when I got there. The 3 guys that were on the property gave us the creeps so I ended up not even staying called the cab back 5 mins being there in the lobby and got another hotel in town. After I got home to the states I called hotel.com they could never reach the owner and refused to give me even a portion of a refund. Lost $900. Will never book on this site again and will tell everyone I know about this horrible experience. They should get this hotel of the site and save people the horrible experience! Travelers be warned.
I am giving 2 stars for the location, away from Puerto Morelos tourists and commerce on a beautiful beach - coral reefs and clear water. It is about 20 minutes drive from Puerto Morelos. We drove through construction and had to ask people for directions 4 times. The hotel is picturesque at first sight, but then you realize that everything is falling apart.The mosquito screen in our room was falling out. The swimming pool was clearly not for swimming, as there was a tube permanently sticking out of it. Our room had a completely empty white wall - creepy! Owners could not hang a picture. And, it was dirty!!! My feet became gray/ black from walking on the floor of our room, there was dust on everything, and a piece of soap was left from previous owners - ew. This is unacceptable in a hotel. At least the sheets seemed clean. There is no restaurant on site. Avoid, do not break the mood of your vacation.
I like out-of-the-way inns, but this one is not worth the effort. There's no restaurant on site, and the drive to the nearest restaurant is treacherous. There's no phone, so we had to find an internet cafe to make a couple of calls. I've stayed at eco-friendly places before, so I know what to expect - limited electricity, limited hot water, no AC, etc. - but this place had NO WATER in the morning. We couldn't flush the toilet or take a shower. We checked out at 7:00 AM and found a cafe with good coffee (no coffee at the hotel) and a decent bathroom. I liked the decor and it seems like the building is well-built (storm-proof). Too bad it's so poorly managed.
Inadvertently booked this place after reading bad reviews on expedia. We arrived after dark. The taxi driver didn't know where it was and had to radio in a few times. It is reachable by trails through the jungle. Dark and dangerous trying to find your way to the room after dark. Linens had not been changed. I guess when the previous guest left it was not "change and laundry day on the eco schedule. There are challenges staying here, no transportation, no phone and not near any restaurants or stores to buy food. There is a common kitchen but no refrigeration. The next day we overcame the challenges; we rented bikes (it is maybe 3 - 4 km to the city), bought food and ice and figured we would just make the best of our weekend. The room: clean and sparsely furnished with one old chair. The pool: it was about 1/2 full of water and was not running. The beach: 1. the water is rocky and you cannot go in the water. 2. the sand is covered with washed up seaweed ( I understand it is part of the ecosystem and should not be raked up anymore ), perhaps ! and 3. the beach was also littered with trash. This is a very uninviting beach, private only because it is in a remote area and who would want to go there when there are so many other nice beaches. Anyways we had adapted to the challenges and intended to stay despite a Mexican couple from a nearby property advising us to get out of there. Then the kicker came: Late in the afternoon we were informed that a private party had been booked for the next day starting at 4 AM and lasting until 5 PM. There were no other guests here, we are in a remote secluded location, no security on site, one onsite employee (live in ), no telephone in the room or in the hotel and if there was a problem @ 4 AM the only escape route would be through a jungle trail in the dark. We asked if they would relocate us for the night or give us a refund. The employee phoned the boss on his cell phone and were told there would be no refund. We checked out and contacted expedia. Expedia tried to negotiate a refund with the hotel but were unsuccessful. Do not for one second ever consider staying here. Clearly this owner does not care.
Me and my girlfriend needed a place to stay on our way further down south on Riviera Maya and found this ... on a online bookingsite. The presentation on the website did not reflect a bit of reality. We traveled on a "road" with huge holes in it until we finally got to some kind of checkpoint that is located beside a massive construction site. The cab driver spoke to a guy working there and they let us pass (only construction traffic allowed, big machines etc) When we finally arrived to the "hotel", located near this construction site, it was totally neglected and abandoned. No guests, no staff, no nothing. Only wind and homeless dogs. We left after 10 min and are currently in a mini process with the travel company for a refund. We wouldnt even stay for free - you will be sorry if you go. I am not the picky type and have broad traveling experience.
- Free parking
- Outdoor pool
- Spa services
Casa Muyal is located within a mile (2 km) of Puerto Morelos Town Square and San Jose Catholic Parish. This 12-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, free self parking, and a terrace. On the beach, the hotel is also close to Artisans Market and Puerto Morelos Reef.
The 12 rooms have ceiling fans. Limited housekeeping is available.
An outdoor pool, spa services, and a terrace are featured at Casa Muyal. There's free parking if you drive. Helpful staff is there to provide luggage storage, as well as offer insight about the area. This beach hotel also has a picnic area.
Reviews from Trip Advisor
30% of guests recommend this hotelTotal of 25 reviews