Belmond Maroma Resort & Spa5.0 out of 5.0
Recent guest reviews
Loved everything about this high end resort ... Endless walks on the most heutiful beach, butler service on the beach... Food amazing authentic Mexican feel wonderful drinks and attentive service!!!! Spa was exceptional and we loved our traditional Mayan room!
This was the second time we have been to Maroma - it's magical! The first time we enjoyed several outings (Tulum, Playa del carmen) but this time we decided to stay on the resort. There was still plenty to do besides just lying on the pristine beach and enjoying Maroma margaritas! The staff are all so friendly - there were several familiar faces from our last stay. Freddy and Manuel are favorites at the bar, Jhony took such good care of us on the beach all day, Moises at the restaurant, Barbara and Estela at the spa, and Ostiel who greeted us so warmly when we arrived. I'm hoping we can figure out how to make this an annual get away. I can't think of a lovelier, more relaxing place to vacation. Highly recommend it!
We recently returned from spending 6 amazing days at the Belmond Maroma Resort & Spa. What an amazing place this is. This resort was over the top - exceeded our expectations! We cannot say enough about how beautiful the grounds are, how gorgeous our room was, how stunning the ocean views are and how lovely the beach is. From the moment we arrived we felt as if we were in another world -- away from everything. It is very peaceful and quiet. The staff is incredible -- absolutely every person we interacted with throughout our stay was kind, thoughtful and professional. We had some favorites -- Paulina who works on the beach is a real gem, Charlie in the El Sol Restaurant was fabulous, and Oziel and Deborah in hospitality were fantastic. We spent two afternoons in the Spa which we highly recommend -- it is gorgeous and the staff is wonderful, our massages were amazing. We purchased the dining package which was a great decision because we took full advantage of it and enjoyed a wonderful lunch on the beach each day as well as a beautiful dinner at El Sol each evening. The food was always very delicious! We are already planning our next trip to Belmond Maroma for next summer. Counting the days until we are able to return to this absolutely perfect place!
The service says it all with Belmond Maroma. The beach is beautiful, the grounds are tranquil, and the service impeccable. We will absolutely be coming back. The only area of improvement would be the food. The mexican fare is great. The rest is average for the price. We found ourselves going into Playa Del Carmen on three occasions for better food.
We just returned from a seven night stay at the Belmond Maroma to celebrate our 20th wedding anniversary. We went with our three kids ages 16, 13, and 10, and met up with good friends and their family celebrating a 50th birthday. This was our second time there, previous stay in 2015. I can't say enough about how great this place is, and doubt I'll do it justice in a review like this, but will try. The best way to think about a stay at the Belmond Maroma is if you visited a very wealthy friend who owned a beautiful hacienda wedged between white sands/turquoise water and jungle. There is a luxurious but very home-like atmosphere. The service is exemplary; friendly, kind, anticipatory, but never stuffy or overbearing. With a longer stay you will get to know the staff on a first name basis, and they will get to know you. How the Belmond is able to find such sweet, friendly, and kind people is remarkable. It's hard to mention specific names because everyone is wonderful, but we were so well taken care of by Tia Dahlia, Moses, and Fernando at breakfast, Sergio on the beach, Raul at dinner, and Freddy at his namesake bar. After seven days it was extremely hard to leave, in part because it was like having to say goodbye to family. We've never stayed anywhere else that was able to accomplish this sense of family between guests and staff. The rooms are beautiful; it's necessary to come in understanding the history of the resort and that everything there is handmade, so an imperfection here or there is to be expected, and part of the charm. The grounds are a tropical dream of native plants and jungle. Animal sightings are not infrequent. A walk along the lighted pathways after dinner is not to be missed! Another must is getting up early at least once to see the amazing sunrise. The food was exceptionally good. By far the best breakfast I've ever enjoyed at a resort. Lunch and dinners were always exceptional. There's really no need to take a cab into Playa for dinner...taxi fares are confiscatory and when added to the cost of dining out, one might as well stay put and eat beachfront at the resort. Do NOT miss the Friday night barbecue! And if you have an opportunity/interest, I highly recommend a cooking class. My wife and daughter took a class with sous chef Alberto and the food was amazing. She left with several recipes which are easy to make here back in the States. The beach gets the award for the best sand I've ever set foot on, truly like powdered sugar. The water and shoreline can sometimes have a problem with seaweed, which was an issue at our visit two years ago, but four out of our seven days this stay the water was like a Corona commercial, and the other days weren't too bad. The resort does a fantastic job cleaning it up in the early am and throughout the day. Definitely take advantage of the on site snorkel/dive center. Very friendly staff, beautiful reef, plenty of fish, and even saw a turtle on one trip. I'm not a spa fan, but my wife and I did a couples' hot stone/ relaxation massage and it was the best massage I've ever had. Ask for Kenya. Not many cons here...It's super humid once you get back past the shoreline, seaweed can occasionally muck up the water, the mosquitoes are definitely vicious on the bike tour, and be aware that everything here costs 31% more than the stated price, with tax and service added on. We've been blessed to have traveled as a family to many great places, i.e. Four Seasons, One and Only....I think this is one of the top two or three, if not the best, place we've every stayed. Thanks to everyone at the Belmond for such a great week! We can't wait to come back!
I travel the world with my family and I am very lucky to have seen the most beautiful locations and hotels all over the planet. The Belmond Maroma, not only has the highest standard of service and comfort, it is also authentic with character and beauty. Without hesitation I would define it one of the most complete vacation experience in the world for the ones in search of the best on relax and beauty. If you are lucky enough to spend a sunny day on the white sand and look at the green water while the staff sincerely care about your need to relax and enjoy, you will understand my comments. I never leave long reviews of my trips, but the excellent, professional and caring staff deserves a great prize for being of one of the best group and team players in the world, the food amazing and the Spa is a pearl!!! Now let me enjoy this paradise!!!! Cesare Saponieri, MD
We have just returned from our 3rd stay at Belmond Maroma resort in Playa del Carmen and are already planning our next trip! The property is beautifully maintained, relaxing in tone, tastefully appointed and with an exceptional attention to detail and to making the guest experience the best it can be in every respect. The management team, led by GM Federico Echaiz and the restaurants under the skilled attention of Luis Ramirez, establish a culture of attention to detail and perfection of the product which result in an exceptional experience. Freddy's bar is a perfect place to gaze at the blue Caribbean and enjoy a late afternoon libation and El Restaurante is at least as good for dinner as any restaurant in Playa del Carmen. Every member of the staff went out of their way to make us feel personally welcome and Made extra efforts to make our stay enjoyable. We especially appreciate Moses, Jimmy, Karen and our Maroma taxi driver, Gabriel. We recommend Belmond Maroma resort without hesitation. Jimmy and Catie Brown
Every visit to Belmond Maroma has been perfection, however our most recent trip in August 2016 took things to another level. In the time between visits, the property received the prestigious Forbes 5 Star award and it shows. It shows in the pride the staff takes in their jobs, the upkeep of the property and the product they put out. All of the things they were doing well in previous visits now come as second nature, issues that needed attention have been addressed and the team is taking additional steps to truly make guests' stay special. One of these steps came on our departure day when we chose to carry our luggage to meet our driver. Before we could get to the walkway, two members of the grounds crew jumped up off of their hands and knees, took off their gloves and carried our bags. I was so speechless that I'm not sure I had the opportunity to properly thank them and they disappeared back to their jobs before I could get my wallet out to give them a tip. Service steps like these that happen when nobody is watching are indicative of a team that truly is passionate about the job they do. I certainly will not be forgetting it any time soon. As always, meals (especially breakfast) at Belmond Maroma are something to look forward to. The service team at all outlets provide some of the most gracious hospitality I've ever encountered and Freddy's Tequila and Ceviche Bar is world class. The beaches were pristine and well cared for on our most recent visit, which was during hurricane season.... so in addition to beautiful Caribbean days, we also got to witness some really spectacular storms churning in the Caribbean Sea at night. And, between delicious snacks and regular umbrella adjustments, the staff takes excellent care of you while sitting on the beach and at the pool. Belmond Maroma is something that truly needs to be experienced if you enjoy relaxing and being pampered. We look forward to our next trip back home to Maroma!
We just arrived home from our "End of the School Year" vacation to the Belmond Maroma Hotel. All I can think about is, "How much would they charge us to live there?!" I say this in most of my reviews: I spend more than 180 days/year in hotels. I know hotels, all kind of hotels around the world. So why would I want to live in a hotel? Because at the Belmond Maroma, they made us feel like family! You can read all the superlatives regarding this hotel in the "Official Description" here on Trip Advisor. While you read it you will think, "Yeah sure, all luxury hotels will say these things." It is ALL TRUE! We were continuously impressed with the attention to detail, focus on outstanding service and quality of EVERYTHING!!!! Paradise! Simply put! This property appears to be an older property, but the internet was fast, the air conditioners worked well, the bathrooms still looked new and well cared for. We were able to meet the GM, I think his name was Fernando or Federico (sorry), he was kind enough to explain the hotel philosophy regarding providing the unexpected! If I wrote about them here, they would become expected so I wont. Please know this hotel deserves five stars and earns five stars everyday!
We were very fortunate to experience this gem of a hotel. I had inspected many on the Riviera Maya but this hotel offers boutique style and great service. Our room allocated was fantastic. Thank you Federico.. Whilst many travellers are chasing the bottom price. Dont waste your time ,Allow your reputable travel agent like myself reserve. You will be pleasantly surprised.
- Free cooked-to-order breakfast
- Free WiFi in rooms and public areas
- Free valet parking
- Onsite dining
Located in Maroma, Belmond Maroma Resort & Spa is 2.3 mi (3.7 km) from Maroma Beach and within a 10-minute drive of El Manglar Golf Course. This 63-room, 5-star hotel has 3 outdoor pools along with a private beach and a marina. It's near the airport and also within a 15-minute drive of El Camaleon Golf Club.
Start your day off right with a free cooked-to-order breakfast, served each morning from 7 AM to 11 AM. Enjoy dining at the hotel's 2 onsite restaurants: El Restaurante specializes in Mexican cuisine and serves breakfast, lunch, and dinner; El Sol offers relaxing ocean views. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge.
All of Belmond Maroma Resort & Spa's 63 air-conditioned rooms provide patios, minibars, and free newspapers. Guests can expect to find free WiFi. Bathrooms offer hair dryers, designer toiletries, and slippers. Other amenities include free bottled water, ceiling fans, and laptop-compatible safes.
Awarded Conde Nast Gold List status in 2014, Belmond Maroma Resort & Spa features a private beach, a marina, and a full-service spa. There's free valet parking, and an airport shuttle (available on request) for MXN 2576 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this beach hotel include 3 outdoor pools, a 24-hour fitness center, and a sauna.
Reviews from Trip Advisor
89% of guests recommend this hotelTotal of 1165 reviews