Belmond Maroma Resort & Spa5.0 out of 5.0
Recent guest reviews
What an amazing time! My boyfriend and I celebrated a friend's wedding at the Belmond Maroma and it was nothing short of dreamy. Besides the fact that it was a beautiful and intimate wedding, the staff was top notch and the food was delicious every day. The service never let us down and to be a private beach away from the crowds, truly made each day feel magical. We spent days by the pool and on the beach, and even enjoyed the gym, which had really nice equipment and weights. I highly recommend this resort for couples and close friends, who want relax, keep it chill and classy.
When you arrive and they say welcome home, this is just the beginning of the a true family experience. You are treated with love. By everyone. This is a true beach vacation, but in many ways much more than that. The grounds are gorgeous and the sound of the ocean is the best sound accompaniment day and night. You never have to rush for a beachside seat, lounger or beac bed. One of at least three common pools are denoted adult but every pool seems equally relaxing. A recent visit to Paris confirmed for me that it has declined on the food scene especially compared to Montreal. The cooking here is among the best I have ever had. The ingredients are spectacular, the seafood incomparable and the cooking is almost an indescribable interplay of sweet, hot and sour but never cloying. I could go on and on but the love pours out from every member of staff and it infuses the experience. You should come here and just stay here. It is absolutely amazingly rejuvenating, just try to keep the fantasy of never leaving here at bay.
We had a wonderfully peaceful 2-night stay at the Belmond Maroma, which is an easy 30 minute ride from the Cancun Airport. The property is beautiful, with many stucco and thatch-roofed bungalows and buildings dotting an expansive, tropically lush landscape. Our Deluxe Garden View Room on the second floor overlooking one of the pools was well-appointed, with a spacious bathroom and outdoor patio. We didn't venture into Playa del Carmen, and, though expensive relative to what you'd pay in town, the food at the resort was really quite good, with El Sol offering a nice interpretation of traditional Mexican food. Having so few rooms, the resort never felt crowded, and so it was always easy to sit down for a meal or get a bed on the beach. The oft-acclaimed service was as superb as we expected. Being one of the earliest luxury properties in the Riviera Maya had its pros and cons. The elegance and charm of the resort (Moorish-Mayan architecture and design, colorful tilework, the many archways, alcoves and patios) are hard to come by in newer developments, and the renovation honors the origins of the resort while adding contemporary luxuries (more pools, more bars, etc). On the flip side, despite its endearing quality, our room did feel dated. With so many hotels having opened on the Riviera Maya since Maroma and for the price we paid, we'd be interested in trying one of the newer ones on our next visit (El Dorado Maroma, Viceroy, Rosewood Mayakoba). But that detractor shouldn't take away from the fact that the hotel was extraordinarily beautiful and the service was exemplary.
First time in Mexico for family wedding/vacation. The first trip I've been on where someone else made the plans. OMG this place is over the top in every since of the saying! So beautiful, very impressive food and service, so friendly, can't imagine anything better! Hope to return soon!
The Belmond Maroma resort is great if you're looking for an intimate, private getaway with a quiet atmosphere. As anyone knows looking into it, it is essentially the only one in the area and price range that is a non-all inclusive, though breakfast is complimentary. Enclosed is my pros & cons list. Bear in mind I had to go to solo for a wedding and stayed only for the weekend. Pros: - Quiet, intimate. Two small private pools on either end. The beach hardly has anyone at all, and just looking down in either direction to the neighboring resorts you notice those are packed. - Very polite / kind staff, which is par for the course for Westins and other resorts I have stayed at. - Beautiful beach with no problem setting up on lay-beds and umbrellas which are included. - Breakfast is grand and delicious. Very filling--likely would not be able to eat until early dinner. - I hear the spa is world-class. - Fresh delivered coffee to your room at the time you request. - A private gazebo / patio adjoined to your place, most with a hammock. Cons: - Right off, I was a little put off that they could not honor the wedding-group rate because I could only come for 2 out of 3 the nights, at a time where the resort was largely empty. They had the space, it was a miscommunication, and by refusing the request it just doesn't make well for much loyalty. But business is business I suppose. - Even a soft drink costs money--$6 a pop, pun intended. Water bottles are included. Aside that and breakfast, all else is on your own with difficult-to-obtain prices. - My room was not amenable to being comfortable in unfortunately. There was a large clunky table in front of my large window which precluded me opening and shutting the door-like swinging shutters. So people could see in walking by and it was quite an act to close the shutters while i'm dripping and ready to get out my bathing suit. They would randomly be opened or closed based on the cleaning team too. This was one of the most frustrating things, and there was no other place to put the large table and chairs that wouldn't make getting around the room very difficult. - As an oncology fellow I sleep very little. Sleeping in is the number 1 appeal of any vacation. There, the window high above the sink has a diffuser which essentially pours white morning sun into your room at 630am or whenever sunrise is. I tried everything to jimmyrig it--put a binder and towels in front of it, etc--all to no avail. I totally thought it was an automatic light the first morning. It was honestly a huge bummer. Like I said, overall, if cost isn't an issue and privacy is important, this place is nice, which is why it received 4 instead of 3 stars from me. I know people needs are different. If there was a subset for value, it would obviously be less. My wife and I are both oncologists; its not about the money spent, its just that I value value, and have had equally hospitable service without some of the inconveniences I mentioned above at other resorts inclusive-and-not over the world. I don't think anyone could book this place and leave disappointed.
An unforgettable romantic weekend on a paradisiacal beach with the best hotel staff, room, food and amenities. All the staff members were always willing to pleased my husband and I. From morning to bedtime, the staff pampered us. Food was beyond good and we were pleased to try different Mexican food . Truly the best experience of the Riviera maya we have ever had.
Visit: 4 May thru 9 May 2017 This was our 4th stay at Belmond Maroma, formally Orient Express. Again, our expectations were exceeded even with the ownership change since our last stay. Many of the staff were the same, which we consider as a good sign when revisiting a property like Belmond Maroma. Attention to detail is the characteristic that best describes the staff and overall property maintenance. We view this location as returning home to the most romantic location on the Riviera Maya. The only thing we missed and we would suggest the staff reimplement are the Mayan history and custom notes that were always placed on your bed for evening turndown service.
I think this space is not big enough to say everything we have to about this wonderful property. The rooms are very well decorated, the food is amazing in every restaurant, all the staff members of the restaurants are always willing to pleased you even to prepare some whim that will provoke us. The beach is one of the most beautiful ones that I have visited and the service they provide on the beach makes you want to stay there all day, they pamper you with simple details along the day. Christi (guest service manager) Was always waiting to meet our requirements. It was an unforgettable stay, for sure we will be back. Thank you to the general manager who was always around asking everyone about their stay.
The first thing to say is that the staff are very friendly and do their best. But, and it is a big but, the resort is not great. In 20 years the building and rooms will look retro but right now they are just tired and old. The facilities are not interesting. The food is dull and it is hard to get excited about eating there and the prices are ludicrous, even for a fancy resort. We have stayed in another Belmond hotel - Le Manor aux Quat'Saisons - and found the same there. Unlikely to be a third visit to a Belmond property.
Belmond Maroma is very close to the Mayan culture and nature. I really appreciated the well cept natural surroundings. The beach is one of the best I have seen and the staff was just wonderfull and always helpfull. Especially thanks to Diego Lozano Vara for his efforts way beyond my expectations. I stayed in room 66 and it was overwhelmingly beautiful- What o Paradise
Located in Maroma, Belmond Maroma Resort & Spa is 2.3 mi (3.7 km) from Maroma Beach and within a 10-minute drive of El Manglar Golf Course. This 63-room, 5-star hotel has 3 outdoor pools along with a private beach and a marina. It's near the airport and also within a 15-minute drive of El Camaleon Golf Club.
Start your day off right with a free cooked-to-order breakfast, served each morning from 7 AM to 11 AM. Enjoy dining at the hotel's 2 onsite restaurants: El Restaurante specializes in Mexican cuisine and serves breakfast, lunch, and dinner; El Sol offers relaxing ocean views. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge.
All of Belmond Maroma Resort & Spa's 63 air-conditioned rooms provide patios, minibars, and free newspapers. Guests can expect to find free WiFi. Bathrooms offer hair dryers, designer toiletries, and slippers. Other amenities include free bottled water, ceiling fans, and laptop-compatible safes.
Awarded Conde Nast Gold List status in 2014, Belmond Maroma Resort & Spa features a private beach, a marina, and a full-service spa. There's free valet parking, and an airport shuttle (available on request) for MXN 2576 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this beach hotel include 3 outdoor pools, a 24-hour fitness center, and a sauna.
Reviews from Trip Advisor
89% of guests recommend this hotelTotal of 1139 reviews