Skip to main content
Beginning of main content

Belmond Maroma Resort & Spa

5.0 out of 5.0

Recent guest reviews

We spent part of our honeymoon here and didn’t leave the hotel, it was wonderful. Impeccable service and great food. They even let us store a bag for 6 days before we checked in so that we didn’t have to take it to Belize with us.

This place is truly amazing, it's paradise and very European feel overall. Belmond has always taken our breath away and this one had the same results. First of all it's a dog friendly hotel and we never travel without ours. He was treated as one of the guest and he was adored by the entire staff. Speaking of the staff, all Belmond staff is extremely wonderful, the word "NO" does not exist, they will do and get anything you want to make your stay absolutely a truly wonderful. A big Hello to Freddy the owner of the resort bar, with that being said the food is fantastic, even the bar food. All the ingredients are uber fresh and again a similarity to European like presentation and feel. I can go on and on as it's one of my favourites Mexican places to go now (one place I didn't want to leave to go home, first time) but you need to go and experience it yourself as words can not describe this magnificent resort

Just finished up our third straight year spending spring break at the Belmond. We had a wonderful 10 night stay. The staff is tremendous as always. Most of them recognized us (by name) from previous visits and gave us sincere hugs and handshakes upon our arrival. You truly can’t say enough good things about the people at the Belmond. Our one bedroom suite was gorgeous, overlooking the beach and ocean. The food at the resort is top notch. Breakfast, which is included, is wonderful—-it is not a buffet, but rather you order off the menu. Freshly squeezed juices are amazing. We ate all of our dinners on property. There are 2 restaurants, and both have indoor and outdoor seating so you basically have 4 different locations for dinner. Whichever restaurant you go to you can order off either menu, so we mixed and matched quite a bit. The Mexican buffet on Thursdays is amazing. The beach beds are basically beds, and there are plenty. No fighting over the chairs like at other resorts. The one downside is the seaweed. I will say the hotel does a great job cleaning the beach. However, there is a ton of seaweed in the water, and it does get on the beach no matter how hard the staff works. Of our 10 days, the ocean was unswimmable 3 days, not great another 3 days, and good for the other 4 days. Again, this is not the resort’s fault, but trust me when I say the seaweed situation seems to be getting worse. That said, the other great benefits of the Belmond more than make up for the seaweed, and we look forward to going back again and again.

My bride and I spent four days at the Belmond after a week with family near Tulum. The architecture of the resort is just fabulous. Everything you need. Three pools, large exercise facility, two restaurants, great beach that is maintained constantly to remove any seaweed, snorkel gear, catamaran sailing off the beach. The staff provides the highest possible level of service. Food was mostly Mexican cuisine with burgers and pasta items available. There is enough variety is that there is no need to consider restaurants off site. We will be back. Together with the Rosewood in San Miguel, the Belmond is the nicest hotel we have ever visited.

The extensive grounds and seemingly private beach for the hotel are amazing--definitely walk the grounds at night as they place 1,000 candles throughout--magical! Great beach chaises and palapas/umbrellas for shade, and the beach staff are always there to help with fresh towels and drinks. There's lots of room between chairs making it private. We were there in March, when it was nice and breezy, making the temperature delightful. The down side was the winds kick up the seaweed from the reefs and carry it onto the beach. The hotel does a terrific job constantly trying to rake this away with a tractor device, which was effective. It did not deter us from swimming in the sea, or going for long walks on the beach. Apparently this does not happen when it's not windy, like the summer, but it's a lot hotter as a result. We had an ocean view room which was worth the extra expense. I requested a quiet room, and they put us above the restaurant. Loud at night, but luckily I had earplugs. If you want quiet, get away from the restaurants. Room was nicely decorated, very comfortable and great large deck with a wonderful ocean view. Some of the best things for us about the hotel were the small size (about 63 rooms), beautifully landscaped grounds, spa (had a facial and massage and both were good but expensive), 2 large restaurants with good food, and overall peacefulness and quiet. Breakfast is the best, especially eating outdoors. The menu is excellent (thankfully no buffet), and there are a lot of other treats provided that are delicious. We ate at both restaurants, which were fine. El Sol, the more intimate one, was nice, but it's a shame it can't be for adults only--rather bothersome to enjoy a very expensive bottle of wine with dinner only to have the 2 kids at the next table talking loudly non-stop. This happened both nights we were there. Food at both was good, but somewhat expensive, as were the drinks. We were going to book 2 tours: Chichen Itza (a 2.5 hour drive from the hotel) and Coba (1.5 hour drive). The travel agency the hotel uses was very expensive for these tours. So I tried another company, Living Dreams, for both, and was extremely pleased. Prices were considerably less and the service and both tours were great. We also booked the pick-up service the hotel offers for a fee from/to the airport, which is recommended. Don't miss the morning bike ride by a staff member around the grounds which explains the history of the hotel.

The resort definitely helps you to unwind. Rosa was our contact at the hotel and she was very informative and helpful. The fresh coffee deposited outside the door each morning was a great touch (as well as complimentary breakfast on the patio). I truly enjoyed myself.

We just returned from the most relaxing 7 days at Belmond Maroma. The weather and location were perfect it is also so easy to get to from the airport. The hotel arranged for a airport pickup which I highly recommend. Upon arrival you are greeted with a Maroma margarita which was the best margarita I have ever had! The room was immaculate and housekeeping did a great job. I was very surprised that such a high end resort had such low end hair dryers, they were pretty awful I think they could offer a much better quality. Be advised that the rooms do not have televisions. I can not say enough great things about all the staff - they are super friendly, eager to please, everyone spoke english. I have never stay at a property that had such an amazing staff through out the entire property. The biggest miss for us was the food based and the prices. The prices are not equal to the food, we were surprised that the food was not better, it wasn't bad, just very overpriced for what it was. You should also be advised that there is no night life if that is important to you. You would probably need to go to Playa Carmen for that which is about 20 minutes away. We did not try the spa which looked gorgeous because the weather was so spectacular we didn't want to be inside but I am sure the treatments are amazing. There is beach yoga in the morning, bike ride thru the jungle, beach bikes, lots of water sports. The resort is family friendly and has an adult only section which would have been nice since we were a couple but the families we met were lovely. The only reason we might not return would be the food. We also met several guests that had been to the resort multiple times so that speaks volumes!

My family and I are from Hong Kong (China) and we stayed at the Belmond for 5 days. Every morning my sister and I would wake up to the sound of waves and would throw open the blinds to catch the sunrise. It is a pretty magical place. Tea service is at 7 in the morning, so we would enjoy a cup of hot cocoa before heading out to breakfast. The food in the Belmond is excellent, especially breakfast, with a variety of food to choose from. Some of them are traditional Mexican cuisine, while you also get "international" choices such as English breakfast/pancakes and waffles. For lunch/dinner you get to choose between the two restaurants in the resort, which offers international and Mexican cuisine. We usually skipped lunch because we were either not in the resort or were too full from breakfast. If you would prefer some wine/alcohol to go with dinner, please ask for Charlie, the house Sommelier. He gives the best recommendations! However, the best thing about the Belmond by far is the service and the people -hhey are friendly and helpful without being intrusive. We simply went to hospitality and all the activities of the week were arranged for us. Very convenient and efficient. This is one of the best resorts we've been in and we would definitely come and stay again! 这里比布吉、巴厘岛等亚太地区度假胜地不同之处莫过于食物和提供的活动。食物来说,最值得一提是有当地的特产玛雅蜜糖,玛雅巧克力和新鲜的海产。酒店有两家餐厅,并提供普通的西餐,让吃不惯墨西哥食物的老人家有多一个选择。活动就包括攀登玛雅文化遗址、和海豚海狮等海上动物互动、在墨西哥特有的自然”地底河”探险等等,非常有趣更是老少皆宜。酒店方面会帮你安排妥当,非常方便。有机会一定会再来!

We just returned from our third visit to Maroma. We are not inclined to visit the same place again and again...but this place is just that good.* Each visit has been better than the last. It's clear that Belmond invests in the property. For example, our mattress on this stay was very comfortable (which was not the case on our first visit before Belmond operated it). The food has improved a lot; we understand that Belmond brought in a new chef two years ago. Breakfast is to die for; it is so refreshing to have a "complementary" breakfast where you order off a menu versus having to serve yourself at a buffet. The service is impeccable without being pretentious or over-bearing; the people who work at this property are so genuine and nice and are so enjoyable to talk with and be around. The spa is world class. The pools are amazing and so is the beach and beach furniture. The property itself is gorgeous; it feels intimate and authentic. We have stayed in both the garden view and ocean view rooms, and both are lovely (we now are committed to the ocean view rooms, but if you are inclined to save a bit of money so you can have more mezcal, you will be very happy in the garden room). We cannot wait to return! *To provide a bit of context, we have enjoyed tropical vacations at Cap Juluca on Anguilla, a WIMCO villa on St. Barts, Sugar Beach on St. Lucia, and Hotel Esencia in Tulum.

We had a beautiful, functional room on the beach but the food and drinks are terribly expensive. You have no option for an inexpensive meal. After travelling all through Mexico and eating in the best restaurants this was easily double anything we had spent. The staff are fantastic and everything is first rate. Lots of cots, many pools although only 2 are heated. There was a problem with seaweed while we were there but I understand many areas in Mexico and the States has this problem.

Carretera Cancun Tulum Km 51 Playa del Carmen QROO

Hotel highlights

  • Free cooked-to-order breakfast
  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining

Belmond Maroma Resort & Spa places you 6.8 mi (10.9 km) from El Camaleon Golf Club and 11.3 mi (18.3 km) from Plaza Las Americas. This 63-room, 5-star hotel welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a marina. On the waterfront, the hotel is also within a 20-minute drive of Puerto Morelos Reef and Artisans Market.


Dining

Start your day off right with a free cooked-to-order breakfast, served each morning from 7 AM to 11 AM. Enjoy dining at the hotel's 2 onsite restaurants: El Restaurante specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner; El Sol offers relaxing ocean views. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

All of Belmond Maroma Resort & Spa's 63 air-conditioned rooms provide patios, minibars, and free newspapers. Guests can expect to find free WiFi. Bathrooms offer hair dryers, designer toiletries, and slippers. Other amenities include free bottled water, ceiling fans, and laptop-compatible safes.


Property features

Awarded Conde Nast Gold List status in 2014, Belmond Maroma Resort & Spa features a private beach, a marina, and a full-service spa. There's free valet parking, and an airport shuttle (available on request) for MXN 2576 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this beach hotel include 3 outdoor pools, a 24-hour fitness center, and a sauna.

Reviews from Trip Advisor

Trip Advisor aggregated rating

89.0% of guests recommend this hotel

Total of 1245 reviews