Best Western Hotel Riedstern4.0 out of 5.0
Recent guest reviews
All the staff is very friendly and helpful to make your stay as good as possible. The location of the hotel isn't very inspirational. On five minutes walking distance you will find the train station which brings you downtown Frankfurt in 45 min. The rooms were pretty noisy. We had five rooms and most of my colleagues got awake at night because of some loud noise. And we were all on different areas of the hotel. So they need to work on this.
We arrived late but this presented no problem from the welcoming and very helpful staff. There were only three of them totally in control of running the hotel which was full. They quickly arranged dinner for us and the service was first class throughout. Best Western in the U.S. should take note as our experience of the hotels there lags far behind the one here. Will certainly use again if we plan a similar trip.
We arrived rather late after a ad-hoc booking on our journey going north through Germany. We (my wife and 2 kids) stayed in one of the "apartments" which suited us really good. The gentleman in the reception was very kind, helpful and clear in giving us the need to know about the hotel. It felt somewhat awkward location of the hotel but I must say that the overall experience surprised us in a very positive way. Would recommend this hotel as a great stop-over hotel. The breakfast was very nice. Thanks for a good stay!
The hotel lies between Frankfurt and Mannheim off the beaten track and I stayed there on a business trip. It looks a bit old fashioned and the exterior, interior and rooms would need a refurbishment. However the place is clean and convenient. In the evening we had dinner in the hotel’s restaurant and the quality was good. No need to drive far, since there is no decent place in the surroundings. The breakfast buffet is sumptuous, all fresh, and nice. The service was friendly as well. All I all a good price but nothing special.
The hotel itself has an excellent staff, is quite well maintained, includes a great buffet breakfast and has a decent restaurant for dinner as well. For this part of Germany, it's a bit overpriced, but worst of all was the horrible WiFi experience I had the whole weekend! I have stayed there before two years ago and it was fine then - did they lower their budget? Change their provider? Don't know, but this is unacceptable for a business traveler serving entity.
This hotel is of a good standard and my room was spacous and comfortable although lacking a minibar.The room was also equpped with a small cooker and utensiles. Parking isn't a problem and the staff were very helpful.The breakfast is excellent and the restaurant is good in a germanic fashion. However it is isolated in a semi industrial area with absolutely nothing of interest in the immediate surroundings. There is a Macdonalds on a crossroads nearby and that's about it.
I was invited to stay in this hotel for a family gathering. Breakfast is awesome , and the rooms are both comfy and large. Localization is ok but not particularly great, as the hotel lies in the middle of an industrial zone next to a Mosq. Would recommend. Seems a tad expensive though.
Not a good choice. A room was very small, and the bathroom was claustrophobic. The neighbourhood is very noisy (railway station), but the noisiest is the hotel itself... the water in the radiator flows the whole time, and it not quiet at all. Fan in the bathroom turns on almost immediately as you enter the door and works for a few minutes after you get outside - it's very noisy too... I stayed in this hotel in winter, and for the whole week I had problems with the heating, the half of the radiator was cold (they tried to repair it but the problem kept coming back). The walls are really thin, and I could hear literally everything what people in other rooms were saying or doing... it was really annoying. Someone wrote about the moody receptionist... I think he's the boss of the whole place. He's actually not nice at all, he tries to hide it, but with no result. Everything is a problem for him, making a new coffee, wake-up calls, laundry on time, changing of the room... During my stay it turned out I had to stay for a few more days, so I booked a suite for a change, I wanted to have a small kitchen... The room is ok, but a little too expensive for what it offers. At least it has bigger bathroom in comparison to the standard rooms... But the kitchen is ridiculous, no electric kettle, no microwave (it was there actually, but didn't work - my favourite receptionist said they will replace it. But they didn't). Also you need to go outside and go through a small terrace to get to your room. At night the main door is closed, and when you forget your key, you may have a problem, because the reception is not occupied for most of the time. Wifi worked ok in my first room, in the main building, but in a suite it was hard to load a page sometimes... To sum up: definitely not a good place to stay for more than one night. Doesn't deserve 4 stars at all.
Hotel was located close to work, store and gas. Very clean! Food was Great1 Room was Huge Appartment 3. We traveled from and to Frankfurt Airport in less than 30 min. You gota love the Autobahn! High speed just like this hotel! Stay Here!!
Service: If you view the hotel as a whole, it is difficult to give an overall grade for service. The restaurant staff is very helpful, but the hotel’s head receptionist has very unpredictable mood swings. My check-in was smooth; however, I was called at the wrong time for my wake up call. When I called back to schedule it again so I could go back to sleep, I was hung up on. When I called back again and restated that I needed a wakeup call and the man yelled, “We can’t pamper you with your wake up calls” and then hung up on me a second time. While I should have been angry at the sheer rudeness of this, I was more shocked than anything. Facilities: The hotel had typical Western European amenities, but the walls were quite thin. Fellow guests were not being loud, yet you could hear absolutely everything quite clearly.
Reviews from Trip Advisor
35% of guests recommend this hotelTotal of 43 reviews