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Quality Inn & Suites

2.5 out of 5.0

Recent guest reviews

2 week stay - looking for inexpensive stay. We were PLEASANTLY SURPRISED BY THE CLEANLINESS, SERVICE AND ROOM IN GENERAL.

Easy on off to freeway, close to all surrounding areas of interest

no parking, hotel is run down, no locking doors in hallway on first floor, in a shady neighborhood. Staff was nice. Breakfast not bad.

Had strong odor, maybe due to pets and age of hotel.

comfortable bed and hot breakfast...HOWEVER, problems experienced during our four day stay: 1. electrical outlet had to be replaced so we could have a light by the bed 2. batteries had to be replaced in TV remote 3. returned at 4:00 p.m. to find that our room was still not made up. 4. Fitness room - recumbent bike inoperable - no cord, no cups for water, no towels or sanitizing towels 5. hallways were very grungy....moldings not present in places and walls needed painting. 6. the telephone never worked. We were told they had been having problems

Pulled into the hotel in 106* heat and was informed that the water would be off the next day from 8am to 5pm. We were refered to the hotel next door only to find their elevator was out of order. My wife could not do the stairs due to recent knee surgery so we had to look for a last minute hotel which we found. I returned to the desk informing them we would not be staying and they wanted to charge a fee for cancelling 10 minutes later. Manager canceled transaction and we were on our way.

Marginal room compared to other Quality Inns. Mice infested, and per the staff a long time issue, complimentary breakfast is edible if you don't wear your glasses and slightly burn your tongue before hand. Pool was closed and the hot tub was open but run down. Located in an industrial neighborhood. Went to call down for towels as there are 2 per room for 4 people but the phones didn't work so we had to go down to the lobby to ask for them. Drapes didn't close. Will not stay again and will question the Quality Inn brand.

The rooms have an odd odor and since pets are aloud to stay you will hear them barking all night. I will say that they staff is great, the two women who helped me at the front desk were super helpful and very nice. I can't stress enough how gross this building is but again, the staff is top notch.

Needed a hotel close to the airport. Quality Inn delivered a comfortable clean room at a great price. Modern furnishings, in-room fridge, microwave and coffee maker, very comfortable bed and soft sheets, close to the airport with little jet noise and a great free breakfast!

Only booked here because other choices were sold out. Not really set up for business travel. The shuttle runs only 6am - 11pm, and so I was forced to use a taxi both ways. Room was OK if you can live with a stained carpet and smell of cleaning products. Good mattress. Good internet. Good shower, thin towels. Breakfast was marginal. No restaurants within walking distance. Nice people on the staff, and good value for the budget, but too many compromises to be a good choice for business travel.

Lexington has scaled back - they no longer offer a 0500 airport shuttle and are now charging for park and fly when it was previously free.

The Lexington looked like a nice hotel to stay at for the night. When we arrived, we were told we would have to stay at the "sister" hotel, the Baymont, next door. The Baymont reeked of cigarette smoke and was very dirty. We definitely won't book at this hotel again.

Great value, it was clean, staff was friendly, very spacious. Only complaint was in first entering the room it smelled stale.

In a kind of back neighborhood. Parking is sometimes a struggle. But great beds and pillows, and comes with fridge and microwave. Staff is nice. Breakfast is yummy.

Not where I'd stay again. Room better than average but location and environment big negative

Hallways poorly light. Insufficient signage to elevator. Cramped room. Shower head sprayed in all directions. On the positive. Breakfast was good. Close to airport. Shuttle van was prompt and driver very friendly and helpful.

great highway location. Price was right for the length of time that we stay there.

Hotel room was in a great locating close to everything we needed to get to. The breakfast was awesome it was the best continental breakfast I have ever had which included: scrambled eggs, sausage, biscuits and gravy, waffles, bagels, and more.

Front desk clerk was very welcoming, smiled, and quickly checked us in. Room was clean and neat. Breakfast was nice and included hot items. Nights were quiet and restful. Parking was a little difficult if you came back to the room late. Checkout was quick and easy. Would stay again.

I was there staying to continue to my trip to lake tahoe.

Room options

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Efficiency, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Efficiency, Suite, 1 King Bed with Sofabed, Non Smoking

King 1 | Sleeps 4

Guest reviews for Quality Inn & Suites

Everyone (8) Couples (5) Business (4) Family (5) Other (4) Friends (1)
5

pleasantly surprised!

Everyone

2 week stay - looking for inexpensive stay. We were PLEASANTLY SURPRISED BY THE CLEANLINESS, SERVICE AND ROOM IN GENERAL.

By on Oct 12, 2017

5

vacation

Everyone

Easy on off to freeway, close to all surrounding areas of interest

By on Aug 23, 2017

Review comment responded on Aug 26, 2017

Dear Guest: Thank you very much for your feedback

3
Everyone

no parking, hotel is run down, no locking doors in hallway on first floor, in a shady neighborhood. Staff was nice. Breakfast not bad.

By on Aug 23, 2017

Review comment responded on Aug 26, 2017

Dear Guest: Thank you for your respond to our online survey we appreciate your business. Thank you for staying with us!

3
Everyone

Had strong odor, maybe due to pets and age of hotel.

By on Jul 26, 2017

Review comment responded on Jul 29, 2017

Dear guest I do apologize about the odor in the room, I will make sure to talk about the problem to my housekeeper dept. we hope that you consider to stay with us in the future and we thank you for your honest review.

3

good location but needs some work

Everyone

comfortable bed and hot breakfast...HOWEVER, problems experienced during our four day stay: 1. electrical outlet had to be replaced so we could have a light by the bed 2. batteries had to be replaced in TV remote 3. returned at 4:00 p.m. to find that our room was still not made up. 4. Fitness room - recumbent bike inoperable - no cord, no cups for water, no towels or sanitizing towels 5. hallways were very grungy....moldings not present in places and walls needed painting. 6. the telephone never worked. We were told they had been having problems

By , from Sierra Vista, AZ on Dec 28, 2016

Review comment responded on Jan 1, 2017

Dear Guest, Thank you for your recent stay at our hotel. I apologize for all the issues you mentioned. I will talk to my management team about these incidents. Please give us a second opportunity to give you a better service on your next visit to Reno. Thank you,

3

106 in reno

Everyone

Pulled into the hotel in 106* heat and was informed that the water would be off the next day from 8am to 5pm. We were refered to the hotel next door only to find their elevator was out of order. My wife could not do the stairs due to recent knee surgery so we had to look for a last minute hotel which we found. I returned to the desk informing them we would not be staying and they wanted to charge a fee for cancelling 10 minutes later. Manager canceled transaction and we were on our way.

By , from Californian on Aug 4, 2016

Review comment responded on Jan 1, 1970

Dear Guest: I do apologize about the inconvinienc e please give us another chance to provide you with superior service next time you visit reno...

1

not worth the time to book

Everyone

Marginal room compared to other Quality Inns. Mice infested, and per the staff a long time issue, complimentary breakfast is edible if you don't wear your glasses and slightly burn your tongue before hand. Pool was closed and the hot tub was open but run down. Located in an industrial neighborhood. Went to call down for towels as there are 2 per room for 4 people but the phones didn't work so we had to go down to the lobby to ask for them. Drapes didn't close. Will not stay again and will question the Quality Inn brand.

By on May 29, 2016

Review comment responded on Jun 7, 2016

Dear Guest: I want to apologize about your experience during your stay here at Quality Inn and suites Reno, Please give a call so we can talk about these incident, i really want to know some more details about your stay. Thank you

2

not much quality

Everyone

The rooms have an odd odor and since pets are aloud to stay you will hear them barking all night. I will say that they staff is great, the two women who helped me at the front desk were super helpful and very nice. I can't stress enough how gross this building is but again, the staff is top notch.

By on Mar 8, 2016

Review comment responded on Mar 24, 2016

Dear guest: we apologize for the inconvenience we appreciate your business. we hope you give us another chance to provide you with a better service.

4

comfort at a great value

Couples

Needed a hotel close to the airport. Quality Inn delivered a comfortable clean room at a great price. Modern furnishings, in-room fridge, microwave and coffee maker, very comfortable bed and soft sheets, close to the airport with little jet noise and a great free breakfast!

By on Jan 18, 2016

3

inadequate for business use

BusinessTravelers

Only booked here because other choices were sold out. Not really set up for business travel. The shuttle runs only 6am - 11pm, and so I was forced to use a taxi both ways. Room was OK if you can live with a stained carpet and smell of cleaning products. Good mattress. Good internet. Good shower, thin towels. Breakfast was marginal. No restaurants within walking distance. Nice people on the staff, and good value for the budget, but too many compromises to be a good choice for business travel.

By on Aug 22, 2015