The pictures shown in the hotel listing are false. The carpet was absolutely dirty, lighting was so minimal we couldn’t see the room when we first entered. Staff was not wearing mask at check-in which is completely opposite to what we were told at booking. People were smoking weed outside near the pool in common area.
We thought the property was nice and clean. It’s a beautiful area The restaurant on site was very good
I liked that it was a little ways out of Redding and therefore felt safer.
The hotel is very clean and the outside areas are well kept
The property has strong smell in the parking lot and bad smell around the stair case. Room isn't clean.
Pics online look great, however the property needs some landscaping and TLC.staff was friendly and the room was clean.
Place could use a refresh. Room feels old and cheaper than it should for the price. Smelled musty. No elevator to the second floor. Loud trains pass all night.
Property was beautiful in a quiet location. Easy to get around. Staff was super friendly.
Horrible service. We left. The room smelled awful and when I complained they only offered to cancel my reservation so that’s what I did.
Convenient location, excellent service. The hot tub is a great amenity, especially in winter.
We got to our room and there was hair all over the sheets and it was dirty and the floor had not been vacuumed. She was going to give us another room but when my husband checked it there was blood on the sheets and more hair! So we didnt switch rooms. We changed the sheets. At this point it was 1am so we just went to sleep. Not clean at all. And it should be considering the potential. The one saving grace was the staff. They were kind.
Really nice location place we expected to be able to enjoy our sleep away from traffic or any noise, had a chance to have our coffee outdoor and enjoy the view.
We weren't sure when we first arrived, but our room was updated and modern, and the staff was wonderful! The room was spacious with all of the extra amenities we needed. The grounds around the facility were well-kept and included a swimming pool plus several outside sitting areas. There was a great Grill connected with the property that offered all three meals.
Located in Cascade, Gaia Hotel & Spa Redding, Ascend Hotel Collection is within a 15-minute drive of popular attractions such as Win-River Casino and Turtle Bay Exploration Park. This 120-room, 3-star hotel has a restaurant, a full-service spa, and an outdoor pool. It's connected to the convention center in central Anderson, and a short drive from Anderson Chamber of Commerce and Anderson Historical Society.
This hotel is home to a restaurant and a bar/lounge. Cooked-to-order breakfast is offered for a fee each morning from 6:30 AM to 11 AM.
All 120 rooms provide iPod docks, private yards, and microwaves. Guests can expect 32-inch flat-screen TVs with digital channels, along with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Refrigerators, coffee makers, and free local calls are other standard amenities.
At Gaia Hotel & Spa Redding, Ascend Hotel Collection, guests enjoy a full-service spa, an outdoor pool, and a fitness center. There's free parking and limo/town car service. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. Other amenities at this spa hotel include a spa tub, free WiFi in public areas, and a conference center.
The pictures shown in the hotel listing are false. The carpet was absolutely dirty, lighting was so minimal we couldn’t see the room when we first entered. Staff was not wearing mask at check-in which is completely opposite to what we were told at booking. People were smoking weed outside near the pool in common area.
We thought the property was nice and clean. It’s a beautiful area The restaurant on site was very good
Thank you for your kind review. We hope to see you again soon!
I liked that it was a little ways out of Redding and therefore felt safer.
Thank you for taking the time to rate and review Gaia Hotel & Spa. We are so pleased to know that you enjoyed your visit and felt safe. We hope to see you again!
The hotel is very clean and the outside areas are well kept
We are so happy to know how much you enjoyed our property! We hope to see you again at Gaia Hotel & Spa!
Thank you for taking the time to rate our property. We hope to see you again!
The property has strong smell in the parking lot and bad smell around the stair case. Room isn't clean.
Thank you for taking the time to rate and review our property. We are truly sorry to hear about your room and the smell. We appreciate your feedback so that we can make improvements and also investigate the smell you mentioned from outdoors.
Pics online look great, however the property needs some landscaping and TLC.staff was friendly and the room was clean.
Hello Joe, Thank you for taking the time to rate and review our property. We are pleased to know that you received great customer service from our team and that your room was nice and clean. We also appreciate your feedback regarding our property so that we can make some improvements. We value your business and hope to see you again!
Place could use a refresh. Room feels old and cheaper than it should for the price. Smelled musty. No elevator to the second floor. Loud trains pass all night.
Hello Justin, Thank you for taking the time to rate and review our property. We are truly sorry to hear about the condition of your room. We appreciate your feedback so that we can make improvements. We hope you will consider staying with us again so that we can make it up to you by providing a better experience.
Property was beautiful in a quiet location. Easy to get around. Staff was super friendly.
Hello Letty, Thank you so much for your wonderful review and rating. We hope to see you again!
Thank you for taking the time to rate our property. We are very sorry to learn that you were not satisfied with your stay. Please do not hesitate to contact us if you would like to discuss it further. We appreciate guest feedback so that we can make sure we are always making improvements.