Was just very dirty. The blankets seemed pretty used and honestly weren't really even blankets? I felt like I had three sheets on my bed...
Great employees,clean and nice
Staff made the difference.
Not a good place to stay overall.
Nice rooms in a pinch. Outdoor property needs up grading. Spa luke warm pool full of leaves. Meh...
A glorified motel. The receptionist was particularly unhelpful.
The pictures shown in the hotel listing are false. The carpet was absolutely dirty, lighting was so minimal we couldn’t see the room when we first entered. Staff was not wearing mask at check-in which is completely opposite to what we were told at booking. People were smoking weed outside near the pool in common area.
We thought the property was nice and clean. It’s a beautiful area The restaurant on site was very good
I liked that it was a little ways out of Redding and therefore felt safer.
The hotel is very clean and the outside areas are well kept
The property has strong smell in the parking lot and bad smell around the stair case. Room isn't clean.
Pics online look great, however the property needs some landscaping and TLC.staff was friendly and the room was clean.
Place could use a refresh. Room feels old and cheaper than it should for the price. Smelled musty. No elevator to the second floor. Loud trains pass all night.
Property was beautiful in a quiet location. Easy to get around. Staff was super friendly.
Located in Cascade, Gaia Hotel & Spa Redding, Ascend Hotel Collection is within a 15-minute drive of popular attractions such as Win-River Casino and Turtle Bay Exploration Park. This 120-room, 3-star hotel has a restaurant, a full-service spa, and an outdoor pool. It's connected to the convention center in central Anderson, and a short drive from Sacramento River and Anderson Chamber of Commerce.
This hotel is home to a restaurant and a bar/lounge. Cooked-to-order breakfast is offered for a fee each morning from 7:00 AM to 11:00 AM.
Guests can expect 32-inch flat-screen TVs with digital channels, along with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other amenities include iPod docks, private yards, and refrigerators.
At Gaia Hotel & Spa Redding, Ascend Hotel Collection, guests enjoy a full-service spa, an outdoor pool, and a gym. There's free parking and limo/town car service. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and dry cleaning/laundry. Other amenities at this spa hotel include free WiFi in public areas, a spa tub, and a conference center.
Was just very dirty. The blankets seemed pretty used and honestly weren't really even blankets? I felt like I had three sheets on my bed...
Great employees,clean and nice
Staff made the difference.
Not a good place to stay overall.
Thank you for taking the time to rate and review your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Nice rooms in a pinch. Outdoor property needs up grading. Spa luke warm pool full of leaves. Meh...
Hello George, Thank you for taking the time to rate and review your visit. We appreciate your feedback and will use it to review the property and make improvements. We hope to see you again!
A glorified motel. The receptionist was particularly unhelpful.
Dear Mihaela, We truly apologize for your experience. It is important to us that our guests are comfortable and receive excellent customer service. We appreciate your feedback and take it very seriously. We hope you will consider staying with us again, so that we can make it up to you with a much better experience.
The pictures shown in the hotel listing are false. The carpet was absolutely dirty, lighting was so minimal we couldn’t see the room when we first entered. Staff was not wearing mask at check-in which is completely opposite to what we were told at booking. People were smoking weed outside near the pool in common area.
Thank you for taking the time to rate our property. We are very sorry to learn that you were not satisfied with your stay. Please do not hesitate to contact us if you would like to discuss it further. We appreciate guest feedback so that we can make sure we are always making improvements.
Hello Joseph, Thank you for taking the time to rate and review your visit. We appreciate your feedback and we are happy to know that you enjoyed your stay. We hope to see you again!