Comfort Inn And Suites Sylvan Lake3.5 out of 5.0
Recent guest reviews
Exactly as advertised. Very family friendly and tolerant - within reason - of bouncy Atom hockey players. Friendly staff. Good pool area and decent workout room. Rooms are clean. Free breakfast was a nice touch. Walkable to shopping, dining and movie theatre.
I traveled with my mom to Sylvan Lake to get away out of the city for 24 hours. We dropped our bags in the room... were in there for 2minutes (never sat in a chair or on a bed) then went for supper. While at supper I received a phone call home that my son was very sick and I needed to come home now! I checked at the front desk for a reign check or refund, but was refused saying there is nothing they could do. Is there no compassionate rule saying a refund will be given in emergency situation... I was told absolutely NO REFUNDS!!! This is very very sad to think that I paid $ 160.00 for putting my 2 bags on the floor of the hotel. I have called numerous times and the answer is no refund!
Our family had to change hotels once we rescued a puppy and needed a pet friendly accommodation for our week in Sylvan Lake. The agent on the phone was friendly and helpful. We secured a pet friendly room directly across from the back exit, which was extremely convenient to take our pup outside. Since he is just learning his kennel we were nervous to leave him for an hour in case he got overly worked up in the strange new place. The front desk staff generously offered to call if they thought he was upset or started barking loudly. Thankfully we never needed to be contacted, but the offer was comforting as we left our new "fur baby". The pool and water slide was great and our boys loved spending time in there. The breakfast was great each morning with plenty of choices and fresh fruit always available. The entire facility was very clean and we never had any complaints during our stay. There is no restaurant on site but the location is very close to numerous places to eat including chopped leaf, wok box, Boston pizza, a&w, booster juice, McDonalds and Wendy's.
Here for a midweek one night stay. Common areas and room were very clean (even the corners behind the bathroom door). All consumers items were properly stocked. Breakfast buffet was the usual fair and quality. Bed was very comfortable, just soft enough-just firm enough. I turned up the heat on the digital control and the room stayed the appropriate temp through the night with minimal fan noise. There was no road, parking lot or hotel noise in the room, - very quiet last night Only negatives, cleaners missed sanitizing the coffee maker and there was a bulb out in the bathroom.
Upon arrival our room was not ready which was not a problem, however we had booked a pet room which was not available. Our daughter's room was a pet room and I was told there were only two pet rooms, both used so we were refused accommodation. Another family at the tournament was also refused but their travel companions were not. We moved to the Best Western which was much cleaner and happy to accommodate our needs. I would have preferred to stay at the same hotel as the rest of our family and was disappointed with overbooking and the General Manager whos solution was to give us a room the next night.
Waterslide is perfect for the families who has kids. Our kids enjoyed so much! It was busy in the pool area as it was long weekend. We had a great stay! However there was a long line for breakfast and few item was empty and we have to wait for it. they should be aware that there are lots of families staying in house to ensure that they do not run out of food. But other than that everything was great!
Booked this place in advance. Large rooms, comfortable bed & pillows. Not much water pressure in the shower. Hard you rinse my long hair. Had a great time with family at the pool. A lot of chlorine! Continental breakfast not very appetizing. Eggs were terrible and they came right out of the kitchen. Are they real eggs? No view just the light house on top of joeys seafood. Not near the lake. Clean & comfortable.
We enjoyed our stay. The waterslide was very fast and fun for the kids. That being said, we were here on May long weekend and the pool area was busy. The waterslide ends in the main pool so there were a few collisions. Our room was clean and spacious. The hotel is located in a commercial area off the lake.
Warm pool water with good water slide. Room was good did not spend any time in because always at the pool. Has alright breakfast bar open 7 to 9:30. Have to drive to the water front but only 5 minutes away. Lots of kids in pool before and after supper time.
Friendly staff, helped with maps and cords for iPhones Comfy beds, very clean and newer linens. A really yummy breakfast that included yogurt fruit toast bagels eggs bacon sausage and much much more. Would stay again
Reviews from Trip Advisor
50% of guests recommend this hotelTotal of 64 reviews