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Recent guest reviews

Property is worn. Never found any elevators so had to schlep my bags up and down the stairs.

Very bright freindly staff. Easy to get to. Good location

Great value. Clean and comfortable. Staff was very good

Stains on furniture. Bathroom ceiling coming down. Woke up with a roach on the bed Garbage all over ground outside of main entrance. Disgusting.

Thermostat was stuck on 72 and the hotel staff couldn’t fix it. Terrible night’s sleep.

The hotel is OK, but I'd say in need of some TLC and an update. There was some mildew in the bathroom and the first washcloth I chose actually had two holes in it.

First time staying here - have stayed with many different hotels in the Reading area. I was surprised with how dated this hotel was - definitely could use some refreshing, particularly in the New York wing where I stayed. My phone did not work, room was generally clean but had the typical debris around the edges. More troubling was the lack of housekeeping supplies - only one bar of soap the night I arrived and only one wash cloth for a room for 4 and no bath mat. Next night still only one wash cloth given. Next night no housekeeping service at all despite having the Do Not Disturb sign off the door by 11am. And since the phone wasn't working, had to keep walking up to the desk. Also troubling was the door to the parking lot, which had a card slot to use to open the door, was never latched, so not secure. To their credit, the folks at the front desk were helpful and had housekeeping bring down the missing supplies in a timely fashion and at the end of the stay refunded some of the bill. The restaurant had a very nice breakfast. But I hope to not stay here again - other hotels in the area are much more professional in their housekeeping services and are comparable in price, the cheaper hotels in the area sometimes have issues, but at least you aren't paying close to $200 per night.

Hotel was close to other commodities. There was a mall, and other nearby stores. Easy access on and off interstate. The staff was friendly and the breakfast was great and filling. I only found a couple of small issues, we booked our stay for 3 people and the bathroom only had supplies for 2. Example two towels etc. I know you can call front desk but thought if they know ahead of time i was going to stay I would like my room prepared for who many people would be in the room. Also the room we were given was clean but could use some upgrading. Around the sliding door and bathroom you can see places where peeling from moisture. Overall a pleasant stay.

My fiance and I have stayed here a few times and really enjoy this place. The staff is supsuper friendly and last time the girl at the front desk was nice enough to give us a room with sliding door for easier smoking access.

Loved this hotel!! The Goodnights lounge was poppin on a Thursday night and the Steak and Wine place was delish, so was the breakfast. The hotel is close to a mall, so lots to do in the area if you're bored. The staff was super friendly but not all up in your face or business and they ACTUALLY give you a robe with your room. I've been to plenty of hotels that say they give you a robe but never actually give you one, so this was a little surprising for me. lol. Overall just a great experience at this place.

Some of the best hotel food I have eaten. Friendly wait staff.

the hotel was great. the pool was great. the food was great. my room was spacious. i was able to get a good night's sleep, for the bed was most comfortable. I plan to stay again.

Very nice hotel. I really enjoyed my stay. There were parties on the patio both nights with free food and drinks. The pool was wonderful and warm. I would not think twice about where to stay in Reading, PA. The staff were very nice to us. The breakfast is wonderful, also.

We stayed for one night to visit friends and family. We had no complaints and would stay again.

Our first room had a "clunk" when the heater turned on so they changed our room and gave us a free breakfast voucher. The breakfast buffet was beyond wonderful. Our room was clean and very roomy and they were also pet friendly. The hotel is within walking distance to the shopping malls and restaurants. We will now stay there for every trip to Reading.

Papermill Road Wyomissing PA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Nightclub
  • Fitness center

Within a short walk of Berkshire Mall, Crowne Plaza Hotel Reading, an IHG Hotel is within 2 miles (3 km) of Reading Hospital Medical Group. This 253-room, 3.5-star hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a fitness center.


Rooms

The 253 rooms have an array of amenities, including coffee makers, free local calls, and ironing boards. 37-inch TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Desks are also standard. Housekeeping is available once per stay.


Property features

Guests of Crowne Plaza Hotel Reading, an IHG Hotel have access to a nightclub, a fitness center, and free WiFi in public areas. If you drive, take advantage of free parking. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include a business center, a gift shop, and a ballroom.

Room options

Executive Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Room, 1 King Bed, Accessible, Non Smoking (Mobility Tub)

1 King Bed | Sleeps 2

Room, 1 King Bed, Non Smoking (Leisure)

1 King Bed | Sleeps 2

Room, 2 Double Beds, Non Smoking (Feature)

2 Double Beds | Sleeps 4

Guest reviews for Crowne Plaza Hotel Reading, an IHG Hotel

Everyone (9) Business (5) Couples (5) Family (5) Other (1)
2
Business Business

Property is worn. Never found any elevators so had to schlep my bags up and down the stairs.

By on Feb 14, 2021

4
Everyone

By on Nov 8, 2020

4
Everyone

By on Sep 23, 2020

Review comment responded on Sep 23, 2020

Thank you for taking the time to rate us. We look forward to your next visit!

5
Family Family

Very bright freindly staff. Easy to get to. Good location

By on Dec 9, 2019

3
Everyone

By on Aug 1, 2019

5
Everyone

By on Jun 21, 2019

4
Business Business

Great value. Clean and comfortable. Staff was very good

By on Apr 11, 2019

3
Everyone

By on Nov 23, 2018

1
Everyone

Stains on furniture. Bathroom ceiling coming down. Woke up with a roach on the bed Garbage all over ground outside of main entrance. Disgusting.

By , from Asbury, NJ on Aug 20, 2018

2

ac was terrible.

Everyone

Thermostat was stuck on 72 and the hotel staff couldn’t fix it. Terrible night’s sleep.

By on Jul 3, 2018

Crowne Plaza Hotel Reading, an IHG Hotel

1741 Papermill Road, Wyomissing, PA 19610
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