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Sheraton Chapel Hill Hotel

3.5 out of 5.0
Overview Reviews Amenities & Policies
One Europa Dr, Chapel Hill, NC
1-844-663-2269
4.0
out of 5
"Good!"
See all 41 reviews
Room cleanliness 4.0
Service & staff 4.0
Room comfort 4.0
Hotel condition 3.5

This hotel is most popular for:

  • Everyone
  • Family
  • Couples

Recent guest reviews

The room was very clean and there was ample work surface and plugs. Bathroom was clean as well.

Ot was just ok. I dont really want to elaborate on this

The whole property is in need of a renovation! The last time I was there was five years ago and it was much nicer. My guess is that they have done no refresh since then.The rooms are tired-looking and so is the main lobby. On the plus side, everything seemed clean, the beds are comfortable, and the setting (lots of pine trees outside) is very nice. Staff was friendly and pleasant; check-in and check-out were seamless. One complaint about front desk: we called late that night to ask if there were any hotel vending machines so we could get a snack, and were told no. But when checking out the next morning, we saw the shelf of snacks for sale! Why weren't we told about that?

Desperate need for repairs throughout the hotel. Staff not helpful.

Overall a nice hotel at the right price. Very friendly staff

Easy uber to Franklin. Big nice bed. Great staff.

The best part of my stay was the staff at this hotel. They were super nice, friendly, and accommodating. I will definitely stay at this hotel again.

I like the lobby and fitness center. But the air conditioner in the room is very noisy.

Hair in sink , food on floor and chair when I checked in.

Great location. Food in restaurant was very good. Wait staff alittle slow.

I spent 2 nights and it felt very comfortable Great king bed! I had a microwave, refrigerator, coffee machine with Starbucks.. I also received 500 points for afixing the “ Make a clean choice” tag on my door. Very nice staff..,

Beds were comfortable. Had coffee maker and provided one free water bottle. No safe, refrigerator, or microwave. Tub was not cleaned thoroughly otherwise , the bathroom was clean.

Not a tarheels fan myself, but there is a free hotel shuttle that picks up until 10:30 ish p.m. and will come when you call. Pretty clutch and saves money on UBERs (at least during the early part of the day).

Beautiful grounds, people, and food.... but the wifi is so bad that it is laughable. Also, the club level was always out of soft drinks in the afternoon. This would be a perfect and awesome place if they could just correct those two areas. All the workers were very nice, friendly, and helpful and the hotel was extremely clean and comfortable.

The Sheraton provides a nice, quality hotel experience. Everyone was very helpful, the food was good and the room well-maintained. Bathrooms could be bigger and showers are a little cramped. Overall, a nice experience.

The night I stayed there was an event that led to an endless parade of loud partygoers going by my elevator-adjacent room from 12-3:30 AM. Would have been nice for staff to have thought of this ahead of time. Hotel response to complaint was mediocre; did little to mitigate noise that night and didn't offer any recompense in the morning, though I admit to simply telling them I had a bad stay rather than making a scene and demanding free breakfast or something. You have to do a kind of annoying U-turn to enter (or leave, one of the two) the hotel from highway.

Pay a little extra to stay on 4th floor to get free afternoon snacks and free GREAT breakfast! The only small draw back was road construction made it tricky to get to. But otherwise everything was clean, spacious, everyone was nice, it smelled wonderful. Please STAY AT THIS PLACE!

Overall hotel seemed pretty clean. Expect there were a lot of hairs in the bathroom I also noticed some ants in the shower and bathroom floor.

Hotel located very convenient to area points of interest. Room clean and comfortable, service good and breakfast good and reasonable.

One Europa Dr Chapel Hill NC

Room options

Room, 1 King Bed, Balcony, Garden View

1 King Bed | Sleeps 2
$98* Per night/room Mar 15 - Mar 16

Executive Suite, 1 Bedroom

1 King Bed | Sleeps 2

Executive Suite, 1 Bedroom

2 Double Beds | Sleeps 4

Club Room, 2 Double Beds, Balcony

2 Double Beds | Sleeps 4

Club Room, 1 King Bed, Balcony, Garden View

1 King Bed | Sleeps 2

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Located within 2 miles (3 km) of University Mall, Sheraton Chapel Hill Hotel places you within a few miles (5 km) of Franklin Street. This 168-room, 3.5-star hotel has conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Start your day off with buffet breakfast, available for a fee.


Rooms

Sheraton Chapel Hill Hotel's 168 air-conditioned rooms provide coffee makers, free newspapers, and free local calls. Guests can enjoy cable TV and stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Safes, ironing boards, and desks are also standard.


Property features

Guests of Sheraton Chapel Hill Hotel have access to an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. There's free parking and a free area shuttle. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include conference space, a business center, and coffee/tea in a common area.

Guest reviews for Sheraton Chapel Hill Hotel

Everyone (15) Couples (6) Business (6) Family (7) Friends (2) Other (4)
5
Business Business

The room was very clean and there was ample work surface and plugs. Bathroom was clean as well.

By on Jan 9, 2020

Review comment responded on Jan 9, 2020

Thank you for your valued feedback. We appreciate your business. Please come back whenever your travels bring you back to Chapel Hill

4
Family Family

Ot was just ok. I dont really want to elaborate on this

By on Nov 7, 2019

Review comment responded on Nov 9, 2019

Thanks for staying at our property. We will be renovating in December.

3
Friends

The whole property is in need of a renovation! The last time I was there was five years ago and it was much nicer. My guess is that they have done no refresh since then.The rooms are tired-looking and so is the main lobby. On the plus side, everything seemed clean, the beds are comfortable, and the setting (lots of pine trees outside) is very nice. Staff was friendly and pleasant; check-in and check-out were seamless. One complaint about front desk: we called late that night to ask if there were any hotel vending machines so we could get a snack, and were told no. But when checking out the next morning, we saw the shelf of snacks for sale! Why weren't we told about that?

By on Sep 20, 2019

Review comment responded on Oct 15, 2019

We will be renovating in December. we do have a sundry by the front desk. I am sorry that this didn't get clarified at the time of your stay. Your concerns will be relayed to the correct department thanks.

2
Family

Desperate need for repairs throughout the hotel. Staff not helpful.

By on Jun 12, 2019

Review comment responded on Jun 17, 2019

LCK, Please be on the lookout for our new renovation. Everything in the hotel is being addressed.

4
Everyone

By on Apr 14, 2019

Review comment responded on Apr 14, 2019

Thanks for staying with us!

4
Everyone

Overall a nice hotel at the right price. Very friendly staff

By on Jan 5, 2019

Review comment responded on Jan 7, 2019

Thank you for compliments on our staff! We pride our selves with supplying true southern hospitality.

4

best value in chapel hill

Everyone

Easy uber to Franklin. Big nice bed. Great staff.

By on Apr 16, 2018

Review comment responded on Apr 16, 2018

Wow!! We agree and think Sheraton does it right. Slightly out of the way, not stuffy and a rock solid team of people pleasing people. Visit soon!

5

nice hotel with outstanding staff

Everyone

The best part of my stay was the staff at this hotel. They were super nice, friendly, and accommodating. I will definitely stay at this hotel again.

By , from Charlotte, NC on Mar 13, 2018

Review comment responded on Mar 19, 2018

Thank you for the fantastic review and for being our guest!

5

close to my daughter's school.

Everyone

I like the lobby and fitness center. But the air conditioner in the room is very noisy.

By , from Maryland on Mar 11, 2018

Review comment responded on Mar 12, 2018

Hello Lisa, Thank you for the awesome score and we appreciate your feedback. Our fitness center is tiny, but has everything you need to power up before your day. We're sorry the AC was noisy and the engineering team does regularly check them, but a quick call and we'll send someone right up. Thanks for visiting and let us know when you return.

3

nice staff, unclean room

Everyone

Hair in sink , food on floor and chair when I checked in.

By on Mar 8, 2018

Review comment responded on Mar 14, 2018

Hello, Sorry to see everything wasn't perfect and we will certainly discuss with our housekeeping team to ensure the details are not overlooked.

Sheraton Chapel Hill Hotel

One Europa Dr, Chapel Hill, NC 27517
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