The room was very clean and there was ample work surface and plugs. Bathroom was clean as well.
Ot was just ok. I dont really want to elaborate on this
The whole property is in need of a renovation! The last time I was there was five years ago and it was much nicer. My guess is that they have done no refresh since then.The rooms are tired-looking and so is the main lobby. On the plus side, everything seemed clean, the beds are comfortable, and the setting (lots of pine trees outside) is very nice. Staff was friendly and pleasant; check-in and check-out were seamless. One complaint about front desk: we called late that night to ask if there were any hotel vending machines so we could get a snack, and were told no. But when checking out the next morning, we saw the shelf of snacks for sale! Why weren't we told about that?
Desperate need for repairs throughout the hotel. Staff not helpful.
Overall a nice hotel at the right price. Very friendly staff
Easy uber to Franklin. Big nice bed. Great staff.
The best part of my stay was the staff at this hotel. They were super nice, friendly, and accommodating. I will definitely stay at this hotel again.
I like the lobby and fitness center. But the air conditioner in the room is very noisy.
Hair in sink , food on floor and chair when I checked in.
Great location. Food in restaurant was very good. Wait staff alittle slow.
I spent 2 nights and it felt very comfortable Great king bed! I had a microwave, refrigerator, coffee machine with Starbucks.. I also received 500 points for afixing the “ Make a clean choice” tag on my door. Very nice staff..,
Beds were comfortable. Had coffee maker and provided one free water bottle. No safe, refrigerator, or microwave. Tub was not cleaned thoroughly otherwise , the bathroom was clean.
Not a tarheels fan myself, but there is a free hotel shuttle that picks up until 10:30 ish p.m. and will come when you call. Pretty clutch and saves money on UBERs (at least during the early part of the day).
Beautiful grounds, people, and food.... but the wifi is so bad that it is laughable. Also, the club level was always out of soft drinks in the afternoon. This would be a perfect and awesome place if they could just correct those two areas. All the workers were very nice, friendly, and helpful and the hotel was extremely clean and comfortable.
The Sheraton provides a nice, quality hotel experience. Everyone was very helpful, the food was good and the room well-maintained. Bathrooms could be bigger and showers are a little cramped. Overall, a nice experience.
The night I stayed there was an event that led to an endless parade of loud partygoers going by my elevator-adjacent room from 12-3:30 AM. Would have been nice for staff to have thought of this ahead of time. Hotel response to complaint was mediocre; did little to mitigate noise that night and didn't offer any recompense in the morning, though I admit to simply telling them I had a bad stay rather than making a scene and demanding free breakfast or something. You have to do a kind of annoying U-turn to enter (or leave, one of the two) the hotel from highway.
Pay a little extra to stay on 4th floor to get free afternoon snacks and free GREAT breakfast! The only small draw back was road construction made it tricky to get to. But otherwise everything was clean, spacious, everyone was nice, it smelled wonderful. Please STAY AT THIS PLACE!
Overall hotel seemed pretty clean. Expect there were a lot of hairs in the bathroom I also noticed some ants in the shower and bathroom floor.
Hotel located very convenient to area points of interest. Room clean and comfortable, service good and breakfast good and reasonable.
Located within 2 miles (3 km) of University Mall, Sheraton Chapel Hill Hotel places you within a few miles (5 km) of Franklin Street. This 168-room, 3.5-star hotel has conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Start your day off with buffet breakfast, available for a fee.
Sheraton Chapel Hill Hotel's 168 rooms provide coffee makers, free newspapers, and free local calls. TVs come with cable channels and Netflix, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Safes, ironing boards, and desks are also standard.
Guests of Sheraton Chapel Hill Hotel have access to an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. There's RV, bus, and truck parking and a free area shuttle. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a conference center, a business center, and coffee/tea in a common area.
The room was very clean and there was ample work surface and plugs. Bathroom was clean as well.
Ot was just ok. I dont really want to elaborate on this
Thanks for staying at our property. We will be renovating in December.
The whole property is in need of a renovation! The last time I was there was five years ago and it was much nicer. My guess is that they have done no refresh since then.The rooms are tired-looking and so is the main lobby. On the plus side, everything seemed clean, the beds are comfortable, and the setting (lots of pine trees outside) is very nice. Staff was friendly and pleasant; check-in and check-out were seamless. One complaint about front desk: we called late that night to ask if there were any hotel vending machines so we could get a snack, and were told no. But when checking out the next morning, we saw the shelf of snacks for sale! Why weren't we told about that?
We will be renovating in December. we do have a sundry by the front desk. I am sorry that this didn't get clarified at the time of your stay. Your concerns will be relayed to the correct department thanks.
Desperate need for repairs throughout the hotel. Staff not helpful.
LCK, Please be on the lookout for our new renovation. Everything in the hotel is being addressed.
Thanks for staying with us!
Overall a nice hotel at the right price. Very friendly staff
Thank you for compliments on our staff! We pride our selves with supplying true southern hospitality.
Easy uber to Franklin. Big nice bed. Great staff.
Wow!! We agree and think Sheraton does it right. Slightly out of the way, not stuffy and a rock solid team of people pleasing people. Visit soon!
The best part of my stay was the staff at this hotel. They were super nice, friendly, and accommodating. I will definitely stay at this hotel again.
Thank you for the fantastic review and for being our guest!
I like the lobby and fitness center. But the air conditioner in the room is very noisy.
Hello Lisa, Thank you for the awesome score and we appreciate your feedback. Our fitness center is tiny, but has everything you need to power up before your day. We're sorry the AC was noisy and the engineering team does regularly check them, but a quick call and we'll send someone right up. Thanks for visiting and let us know when you return.
Hair in sink , food on floor and chair when I checked in.
Hello, Sorry to see everything wasn't perfect and we will certainly discuss with our housekeeping team to ensure the details are not overlooked.
Thank you for your valued feedback. We appreciate your business. Please come back whenever your travels bring you back to Chapel Hill