Residence Inn by Marriott Durham-Research Triangle Park3.0 out of 5.0
Recent guest reviews
After a long day of packing up our home for pending relocation. It was a breath of fresh air when my wife informed me that when checking into this hotel, the service she reveived was first class. She mentioned that an employee named Anne was extremely professional, patient, and nice. She went on to state that in addition to Anne, an employee named Marty was just as professional, and even went as far to personally bring the luggage cart to her vehicle to assist with downloading her luggage. It's service like this is why i have been a faithful Marriott customer since 2006. Way to go Marriott! Also, awesome job Anne and Marty.
We chose this hotel because it's pet friendly and the convenient location. Room was smaller than other Residence Inn rooms I've had and the setup was kind of weird. The bathroom was really small and the sink/mirror is outside of the bathroom. Breakfast was good.
So we stayed here as a large group and due to its proximity to Chapel Hill and Durham. Not the best RI that I have stayed at. Rooms were not as updated as other RI that we have stayed at. Also their queen bed is actually a full size. We had one room that stunk and was noisy due to a dog locked in the next door unit. Had to be changed to a different one. The other room had a noisy upstairs neighbor who was playing loud music starting at 7am till he/she left. There was a lot of wood creaking due to the way the place is built. Also , no elevators so if if you have kids and luggage: you are out of luck if you get upstairs room. Staff were very nice though and the breakfast was well stocked. As far as location is concerned, it is right on I-40/Hwy55. So proximity to airport and the two cities is great but the area has nothing to walk to and overall is in the middle of nothing. The one in Durham is much nicer from outside and has a much better location. But was quite expensive.
I remember a time when breakfast at any Marriott was the best. Gone are those days. The scrambled eggs are the slimy mass produced version that you get in most hotels today. Fruit is the same, not fresh and very unappetizing. The sausage looks like it was boiled rather than fried. The rooms are very nice, but you would be better bring your breakfast than eating theirs
I've stayed at Residence Inns with my family for over 20 years. This was by far a flea bag motel. When my husband and I entered the room the urine smell over powered us. We were told it was the only two bedroom suite left. Our children slept in their clothes. It was just a quick test stop for us. I also forgot to mention the bugs in all the Rooms and the cold water showers. This hotel is a disgrace!
We are day six in an eleven-day stay here and I have to say that this place has exceeded my expectations in every way! I called ahead and requested to be near the pool because I would be taking care of our daughter after an operation and while I did not want to sit in the room 24/7 I didn’t want to venture too far away from her. Parking is convenient no matter where your room is. When we arrived we were upgraded to a larger room than we had expected and the room is so convenient to the pool. The pool in in the center with rooms on all four sides. The room and grounds are immaculate. The furnishings are very modern and comfortable. The kitchen is well-equipped. The beds are comfortable. Outside -he pool is a good size with nice loungers/tables and an outdoor area with soft couches, a table, and a grill for our use. Yesterday when we sat at the pool there were about a dozen fresh towels for guests use. As the day went on I watched the supply dwindle to two towels and then someone immediately came to replenish the supply. The tennis court is very nice too. Convenient and with a nice bench for observers. My daughter was able to bring her pet for comfort. We see well-behaved pets around here but there is no evidence of them in our room or on the grounds. The laundry room is nice and convenient. Every area is well-lit and safe feeling. There is a very pleasant security guard walking around every day. The breakfast is good but the person who maintains it, Jennie, is especially great! Very personable and she is committed to making sure you have everything that you want or need. The housekeepers have also been amazing – going out of their way to ask us on the sidewalks, “Is there anything that you need in your room?”. The folks at the desk have been very pleasant and helpful every time we have contacted them. The internet is very good. When we have needed special help a couple of times we have received excellent customer service. We had an AirBNB reserved for this stay because we are typically AirBNB fans but my husband pushed for us to stay here because he travels a lot for work and he is a Marriott Rewards member. He assured me that this property would better meet our needs – and he was certainly correct! I have not had a single frustration. Everything about our stay here has been perfect! I highly recommend staying here!
After a very disappointing stay at a non-Marriott property we came here for a relaxing night. From check-in to check-out, this stay was excellent. The staff was great and the room was very comfortable - even got upgraded. The free breakfast was hot and delicious plus the breakfast staff were very attentive. Thanks for a outstanding stay!
I stayed at this hotel for over a month and was provided by the best customer service from the following Employees, Ken Mccullen, Marty Stuhmer, Wilbert Hatchett and the Jenny the cook. They all went far and beyond to make me feel comfortable and the hotel is in a great location, near Malls, Museum and delicious restaurant. The rooms are spacious and the house keeping staff are always ready to serve you. I highly recommend this hotel and want to thank the whole staff, this is why I choose the Marriott, for their commitment to excellent service.
Old hotel, but maintained. Housekeeping does a good job. The staff is nice. The food is terrible. Can't blame the cook, because it's bad whoever prepares it. Part of the problem is low quality food provided by Marriott, other part is hotel indifference to the food. Guests complain among themselves about the food. How do you ruin a salad? Make half the salad with croutons. Same breakfast everyday. Yucky food. Close proximity to Research Park attracts business travelers.
This review is really only for the room itself as we did not use any amenities or go to breakfast. It's in a quiet location with good access to main roads. We loved having two separate bedrooms and a living area. It also had a small kitchen which we did not use. Rooms were definitely dated but clean. Bathrooms small but sufficient. Flat screen TVs and comfortable beds. Have to give a shout out to front desk who relocated us quickly when we entered room with smoky smell. Extra bonus: chick-fil-a is across the street.
- Free hot/cold buffet breakfast
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Outdoor pool
Residence Inn by Marriott Durham-Research Triangle Park is located within a few miles (5 km) of Herndon Hills Farm and Streets at Southpoint Mall. This 3-star hotel has 122 guestrooms and offers conveniences like free breakfast, an outdoor pool, and free in-room WiFi. University of North Carolina and Kenan Stadium are also within a 20-minute drive of this Durham hotel.
Start your day off right with a free hot/cold buffet breakfast offered each morning. For a nice break, mingle with other guests at the free manager's reception.
All 122 air-conditioned accommodations feature kitchens and space to spread out with sitting areas. 32-inch LCD TVs come with cable channels and Netflix, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Sofa beds, coffee makers, and phones are also standard.
Guests of Residence Inn by Marriott Durham-Research Triangle Park have access to an outdoor pool, a fitness center, and a spa tub. A stay here includes free parking. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include an outdoor tennis court, free WiFi in public areas, and a meeting room.
Reviews from Trip Advisor
79% of guests recommend this hotelTotal of 142 reviews