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Recent guest reviews

This property is very shabby on the inside. The television remote didn't work. The smoke detector was missing. The front office desk was not available from the phone when I tried to complain because the phone only has a busy signal. I tried to get an extra towel by going in person to the desk but after waiting more than 10 minutes, no one came to the desk.

This was the most disgusting hotel I have ever stayed in. Our non smoking room reeked of cigarettes so much my kids eyes were watering. There were both dead and live bugs in the room. Condom packages with condoms inside between the mattresses. Other bed had a dead roach and a bottle cap in between bed and mattress. The sheet on the pull out bed were disgusting and was afraid to let anyone sleep on them, plus no bedding for the pullout. There was mildew growing up the shower curtain in one of the bathrooms and hairs in the sink. I took a hand towel aNd wipes the vanity and the towel was brown. Everything in the room was sticky from couch to floor to tables. I only booked this place because it slept 5 but would have been better off getting 2 separate rooms at another hotel. Don’t judge this book by its cover. The nice exterior is nothing like the horrific rooms you stay in.

Horrible. Big roaches outside. Baby roaches inside room. Tub was disgusting. Room was disgusting. No remote for TV. Felt like I was on a horrible motel that hotel

Good location. Near grocery store and other shops.

No heat in room. Cigarette burns in bed spread. Room was not ready until almost 5pm!!!

Given dirty, occupied room at check-in, then second ‘clean’ room with sticky stains and trash on floor, considered not using shower due to appearance however had no choice but to clean up before a wedding.

I was there for work the property is doing some needed up grades

It smelled in the rooms. Only 1 person at the front desk and all the other employees were standing around or eating pizza. No towels in room. It was supposed to be non smoking room however, saw cigarette butts and ashes in light fixtures.

This place was a not appropriate for humans. No phone no coffee, bedding dirty , floor was dirty wals have holes, door does not closes,

Property grounds, lobby, phone dirty, unkept. Room though updated the stove didnt work, no microwave, cupboards falling off hinge, food in fridge, no coffee maker.

The location was convenient and the staff was friendly but the door was extremely hard to open and close, there was a giant crack in the door. The kitchen floor and counters were sticky, there was food in the sink, and there wasn’t enough towels for the 2 guests that’s i reserved for. There were no wash cloths in the suite. The bed cover was filthy and almost grey instead of the white it was suppose to be. The pillows looked like they were just thrown on the bed and there was a lamp that did not even work and the lamp shades by the beds were crooked. There was a note saying that the Manager Team Leader personally check the room before we checked in but it wasn’t even visible on the bed, I found it underneath the pillow. There was nothing by the phone on how to dial for the front desk or anything. Also the alarm clock was broken. The next morning I found a half dollar size spider in the kitchen.

It was quiet and the staff was friendly. You do have to request which kitchen items you want and I was asked to go out front and get them but I did not mind. There is a CVS right beside it if there’s anything you want to pick up for your room like instant coffee etc. there is not a hairdryer Nice large fridge and microwave and the stove which would be nice if you’re going to stay longer than I did which was just one night

Dirty carpet, dirty bathroom, no light in bathroom, stains on sheets

This extended stay was in bad shape and the rooms were not maintained or cleaned properly, we also found a roach in one of the cabinets in the kitchen area. One of the shower walls still had soap and shaving cream on it when we checked in.

checked in 45 min, stairs dirty and stinky, some rooms under repair and a lot of noise

The room was very clean extremely clean and very comfortable. I stayed in another Extended Stay nearby and the rooms smelled horribly, were unkept and most of the staff were unprofessional. This one was excellent. The only thing I didn't appreciate was being asked to pay a deposit, after prepaying for the room.

Felt. Like this place was not safe. People sittin in cars outside. Loud and boisterous at night. Terrible amenities. Lobby was nothing. Didn't try breakfast. Felt uncomfortable. No har dryer in room. No maid service to speak of

Ivy Creek Blvd Durham NC

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Laundry facilities

Extended Stay America Suites Durham University Ivy Creek Blv is located 2.5 mi (4 km) from Mechanics & Farmers Bank and within a 10-minute drive of Duke University. The 127 rooms at this hotel include kitchens and refrigerators and guests can enjoy free breakfast.


Dining

Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.


Rooms

32-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Other amenities include kitchens, refrigerators, and microwaves. Housekeeping is available on request.


Property features

Renovated in 2017, Extended Stay America Suites Durham University Ivy Creek Blv offers free WiFi in public areas, coffee in a common area, and laundry facilities. Transportation is made easy with a free area shuttle. Front-desk staff can help secure valuables, and provide local restaurant recommendations. Additional amenities include barbecue grills and a picnic area.

Room options

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 1 Bedroom, Non Smoking

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Studio, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for Extended Stay America Suites Durham University Ivy Creek Blv

Everyone (9) Couples (1) Family (6)
1
Family

This property is very shabby on the inside. The television remote didn't work. The smoke detector was missing. The front office desk was not available from the phone when I tried to complain because the phone only has a busy signal. I tried to get an extra towel by going in person to the desk but after waiting more than 10 minutes, no one came to the desk.

By on Oct 4, 2021

Review comment responded on Oct 12, 2021

Sherrill, thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management

1
Family

This was the most disgusting hotel I have ever stayed in. Our non smoking room reeked of cigarettes so much my kids eyes were watering. There were both dead and live bugs in the room. Condom packages with condoms inside between the mattresses. Other bed had a dead roach and a bottle cap in between bed and mattress. The sheet on the pull out bed were disgusting and was afraid to let anyone sleep on them, plus no bedding for the pullout. There was mildew growing up the shower curtain in one of the bathrooms and hairs in the sink. I took a hand towel aNd wipes the vanity and the towel was brown. Everything in the room was sticky from couch to floor to tables. I only booked this place because it slept 5 but would have been better off getting 2 separate rooms at another hotel. Don’t judge this book by its cover. The nice exterior is nothing like the horrific rooms you stay in.

By on Jul 19, 2021

Review comment responded on Jul 19, 2021

Thank you for the candid review. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management

1
Business Business

Horrible. Big roaches outside. Baby roaches inside room. Tub was disgusting. Room was disgusting. No remote for TV. Felt like I was on a horrible motel that hotel

By , from Durham nc on Jul 9, 2020

Review comment responded on Jul 10, 2020

Please accept our sincere apology for the unpleasant stay you had, and we regret the cleanliness issues you encountered in your rooms. Your comments have been shared with the housekeeping team to double-check each room prior to occupancy by the next guest. Also, our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We value your feedback and hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management

5
Everyone

Good location. Near grocery store and other shops.

By on Jun 2, 2020

Review comment responded on Jun 2, 2020

Thank you for choosing Extended Stay America. We are glad you particularly loved our convenient location and had a pleasant stay. We look forward to welcoming you again whenever your travels bring you back to this city. Sincerely, Hotel Management

1
Family with small children

No heat in room. Cigarette burns in bed spread. Room was not ready until almost 5pm!!!

By on Nov 10, 2019

Review comment responded on Nov 11, 2019

Thank you for your review. We apologize that your room was not ready for you when you arrived and that there were burns on the bed. We would have been more than happy to try to correct the issue prior to your departure, and we hope that you will give us another chance to provide you with the exceptional stay you deserve. Sincerely, Hotel Management

2
Partner Couples Family

Given dirty, occupied room at check-in, then second ‘clean’ room with sticky stains and trash on floor, considered not using shower due to appearance however had no choice but to clean up before a wedding.

By on Oct 20, 2019

Review comment responded on Oct 20, 2019

Thank you for your review of our hotel. Our promise is to provide you with fresh, clean accommodations, and we are disappointed that it did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms and suites very seriously and will be looking into the feedback you provided. We hope this will not deter you from returning to enjoy a great stay with us next time. Thank you for your feedback. Sincerely, Hotel Management

4
Business Business

I was there for work the property is doing some needed up grades

By on Sep 22, 2019

Review comment responded on Sep 23, 2019

Thank you for choosing to stay at Extended Stay America. We are glad your stay was not affected due to our ongoing renovations and that you liked our offerings. We appreciate your feedback and would love to welcome you back to see our refreshed accommodations! Sincerely, Hotel Management

2
Family with small children

It smelled in the rooms. Only 1 person at the front desk and all the other employees were standing around or eating pizza. No towels in room. It was supposed to be non smoking room however, saw cigarette butts and ashes in light fixtures.

By on Sep 9, 2019

Review comment responded on Sep 10, 2019

It was disappointing to read your comments concerning your stay at our hotel. Delivering great hospitality and a well-appointed room has been our aim, and we apologize for having failed in this attempt. Your feedback has been shared with every department involved, and we are working hard to deliver the type of service and accommodation that you should always expect from us. We greatly value your patronage and hope you re-evaluate us on your next visit as we hope to regain your confidence in our hotel. Sincerely, Hotel Management

1
Family

This place was a not appropriate for humans. No phone no coffee, bedding dirty , floor was dirty wals have holes, door does not closes,

By on Jul 26, 2019

Review comment responded on Jul 26, 2019

Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit, and we thank you again for your feedback. Sincerely, Hotel Management

3
Everyone

By on Jul 18, 2019

Extended Stay America Suites Durham University Ivy Creek Blv

1920 Ivy Creek Blvd, Durham, NC 27707
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