Safe enough and friendly staff.
Had our first horrible experience at a hotel. In the morning we had to kill a roach, the shower drain barely worked, the trash did not have trash liners, so we had to use our own trash bags. Toilet paper we’re not restocked when we arrived. The hotel phone wasn’t working. Thankfully Orbitz has contact info for us to reach out. When contacting the hotel, I was placed on hold for about 5 minutes and then was hung up on. The person over the phone was not very pleasant and made the stay very uncomfortable. We just tried to see if they would do anything to fix all of the mishaps that we’ve experienced to prevent any other customer from going through what we just went through. I strongly advise others to not book at this hotel.
Had to wait on front desk multiple times to appear (once for over 10 mins and I had to call to get someone to help me). Hotel didn't service my room at all and didn't tell me that they wouldn't (apparently this was some Covid protocol which actually doesn't make sense NOT to clean, but either way, you have to communicate that). Once I did get someone I had to carry my own linens back and make the bed myself after a long day when all I wanted was to rest in my room. A decent play to lay your head for a night, but VERY lackluster and disappointing when it comes to the amenities and extra touches that make a stay comfortable. Service was basically nonexistent.
The Southern Hospitality
The staff was great, very hospitable and welcoming. The exterior of the property needs some work (i.e. driveway/carport & vinyl sign hanging from the building). The rooms were clean but need some minor maintenance. Overall it was a great stay at a great price during a very busy weekend.
Overall good experience. Would book again if in the area.
Only complaint . . . the pillars were terrible. Other than that, everything was fine.
Room was very clean, the bed was very, very comfortable and the breakfast was good.
The staff was very friendly, The amenities were very good, The hotel was quite and smoke free, I like the location I liked the feeling of security. I also liked not having a lot of floors. I just like the atmosphere of the Hotel. I would stay there again if I should need to again in the future. a very clean place to be.
Room was more than expected for the price I paid. Large room. Everything was clean. Refreshments were a little on the pricy side but expected for a hotel stay.
Exceptional ....... Why should I have to add more..
Excellent stay with easy acess to many restaurants and shopping
Staff very friendly and helpful. Rooms are in excellent condition. A continental breakfast would be nice as the Bistro is pretty pricey. But lots of good eating places are very near by.
We frequently travel to Raleigh/Durham to see shows at DPAC. This hotel fulfilled all our needs in being in a great location for the theater and for the Southpoint mall and restaurants. Very friendly staff and very clean room. The price was great, but noticed for our next trip here in October the price jumps up a lot. We have selected another hotel for that time frame, because we don't feel the hotel is worth the price increase of two thirds more.
The hotel was clean and the staff went above and beyond to make us feal at home. The hotel was quite and they also have a Starbucks down stairs.
Very clean and close to Duke university. Highly recommmend
Quiet, comfortable, plenty of parking, easy access to 54/55 and proximity to Research Triangle Park. Good fresh breakfast options w/ Starbucks coffee. Reasonable food options available across the street as well.
It was great to gather as a family in the living room area to eat, chat, watch etc. But at night that room because a bedroom separated from the main bedroom.
Research Triangle Park is within a mile (2 km) of Sonesta Select Durham Research Triangle Park, and other popular attractions like Streets at Southpoint Mall are within a few miles (5 km). This 3-star hotel has 123 guestrooms and offers a 24-hour gym, free in-room WiFi, and a 24-hour business center.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Get a pick-me-up at the coffee shop/cafe.
TVs come with pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other amenities include coffee makers, phones, and ironing boards. Housekeeping is available on request.
Guests of Sonesta Select Durham Research Triangle Park enjoy a 24-hour gym, free WiFi in public areas, and a 24-hour business center. Self parking is available for USD 5 per night. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and laundry facilities.
Safe enough and friendly staff.
Had our first horrible experience at a hotel. In the morning we had to kill a roach, the shower drain barely worked, the trash did not have trash liners, so we had to use our own trash bags. Toilet paper we’re not restocked when we arrived. The hotel phone wasn’t working. Thankfully Orbitz has contact info for us to reach out. When contacting the hotel, I was placed on hold for about 5 minutes and then was hung up on. The person over the phone was not very pleasant and made the stay very uncomfortable. We just tried to see if they would do anything to fix all of the mishaps that we’ve experienced to prevent any other customer from going through what we just went through. I strongly advise others to not book at this hotel.
Dear Dean, Thank you for taking the time to tell us about your experience at Sonesta Select Durham Research Triangle Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Sonesta Select Durham Research Triangle Park, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, General Manager
Had to wait on front desk multiple times to appear (once for over 10 mins and I had to call to get someone to help me). Hotel didn't service my room at all and didn't tell me that they wouldn't (apparently this was some Covid protocol which actually doesn't make sense NOT to clean, but either way, you have to communicate that). Once I did get someone I had to carry my own linens back and make the bed myself after a long day when all I wanted was to rest in my room. A decent play to lay your head for a night, but VERY lackluster and disappointing when it comes to the amenities and extra touches that make a stay comfortable. Service was basically nonexistent.
Thank you for sharing your feedback, we are sorry your experience did not meet your expectations, and we will do better in the future.
The Southern Hospitality
Thank you for staying with us and providing the feedback. I will pass this along to the team!! Have an amazing rest of your day!! Deidre
The staff was great, very hospitable and welcoming. The exterior of the property needs some work (i.e. driveway/carport & vinyl sign hanging from the building). The rooms were clean but need some minor maintenance. Overall it was a great stay at a great price during a very busy weekend.
Thank you for staying with us and providing the feedback. I will pass this along to the team!! Have an amazing rest of your day!! Deidre
Overall good experience. Would book again if in the area.
Only complaint . . . the pillars were terrible. Other than that, everything was fine.
Room was very clean, the bed was very, very comfortable and the breakfast was good.
Thank You Amarantha for sharing your opinion with us. We are extremely happy to hear you had an enjoyable stay with us at Sonesta Select Durham Research Triangle Park. We strive to deliver a fund and unique local experience and to make you feel well taken care of in each and every stay. We will greatly appreciate you sharing your thoughts on Orbitz as well. If you hadn't the chance to do so yet, as we are committed to a high satisfaction level and want everyone to be aware of this We hope to see you with us again soon! Sincerely, General Manager