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Recent guest reviews

I have stayed at BW Cary for many years and I love the location. However, the hotel might use a renovation.

Room was clean. Breakfast was ample. Staff was friendly.

Very clean rooms very spacious staff friendly, breakfast was good and a lot to choice from. Bed was comfortable and room was quite would stay there again.

Hotel a little dated but room was clean and breakfast was good.

It looked like they'd been making updates but you could tell that the hotel was aging. Tiles were chipped, there were some stale smells, floors were not level in some places, etc. The carpet near the walls needed more vacuuming.

It was clean and very conveniently located to shopping and dining

Aged room, had bad smell. I will not recommend to others.

The hotel, room, and staff were nice. That’s about it. We were put at the end of a hall where there is an exit door (room 224). It was constantly slammed and very loud. It was a heavy door. If it wasn’t slammed it wouldn’t close properly, which is a definite safety concern. It wasn’t nice having people in and out all night. I couldn’t find any vending machines, only the snack area across from the front desk where bottled water was $2.50 each and canned pop was $2 each. The worst part was housekeeping. We were gone all day and expected to come back to a nice, clean room. We were wrong. They didn’t restock the soaps, they didn’t leave another dry cleaning bag, they didn’t clean up the very little trash we left, they didn’t restock the plastic cups we used, they didn’t leave ANY towels except one I had hanging on the shower rod, AND to top it all off, they left plastic trash in our room that WAS NOT OURS. I went to the front desk and was told the best they could do was say it would be cleaned properly the next day. I even had to be given pool towels because they didn’t have any more regular towels. Also, since I prepaid through Orbitz, they couldn’t compensate me anything other than possibly a free night but I’m pretty sure we don’t plan to stay there again. I’ve never had this bad of an experience, and I normally love Best Western, but this just sucked.

Check in was fast and easy, the front desk staff was great, our room was clean but our fridge took really to make things cold, our air conditioning could have been better but all in all we had a pleasant stay.

Clean rooms and comfortable beds. Warm breakfast was nice, dining room staffed and attentive. Check in was poor. Only one clerk who was unable to leave his post until 11:00 pm to bring us sheets, blankets and pillows for the sofa bed we requested during the reservation a week earlier. So the kids had to stay up till the bed was ready.

the eggs at breakfast were different and better than I've had at other Best Westerns, all in the Northeast.

The room I was in smelled mold/mildew. I asked the front desk if they had any febreeze or anything I could spray in the room because it had a smell in it. She said they did not have anything. The smoke detector start beeping and saying low battery at 2 in the morning, and when I finally could not take it anymore I reported it to staff at around 4. The staff told me to take the battery out, I could not believe it. I took her the whole smoke detector and let her deal with it. The next morning I was up and out and when I returned about 8 pm, the smoke detector was not replaced. I asked to speak to manager, but was told they would not be in unto Monday and this was Saturday night. The maintenance man came in to replace the smoke detector and apologized, he was very nice, unlike the rude lady I had to deal with earlier. I did get a discount off my room and was moved to a better room. When you tried to talk to the housekeepers, none of them spoke English. I would not recommend this hotel. The reviews are not accurate.

service, clean rooms and location close to many nice olaces

Outstanding staff ...from check in to check out. The breakfast was a real surprise...even more so because of the dining room staff.

was good place that can be revisited and book it in the next time

Clean room, comfy beds, and a great breakfast in the morning

Clean, comfy bed, convenient location. Would stay again in the future.

was good time probably getting this location in the next time

Walnut St Cary NC

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located in Southwest Raleigh within a short walk of Crossroads Plaza, Best Western Plus Cary Inn - NC State is within 2 miles (3 km) of Cary Towne Center. This 138-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Free continental breakfast is included with your stay.


Rooms

All of Best Western Plus Cary Inn - NC State's 138 rooms are air-conditioned and have an array of amenities, including coffee makers, free newspapers, and free local calls. LED TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include safes, ironing boards, and desks.


Property features

At Best Western Plus Cary Inn - NC State, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. If you drive, take advantage of free parking. The 24-hour front desk has staff standing by to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include a meeting room, a 24-hour business center, and free newspapers.

Room options

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

2 Double Beds | Sleeps 4

Suite, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Guest reviews for Best Western Plus Cary Inn - NC State

Everyone (42) Couples (40) Business (31) Family (48) Other (13) Friends (4)
4
Family Family

I have stayed at BW Cary for many years and I love the location. However, the hotel might use a renovation.

By on Feb 18, 2020

4
Family

Room was clean. Breakfast was ample. Staff was friendly.

By on Jan 27, 2020

Review comment responded on Feb 1, 2020

Thanks for the great feedback. We do hope to see you again.

4
Partner Couples Business Business

Very clean rooms very spacious staff friendly, breakfast was good and a lot to choice from. Bed was comfortable and room was quite would stay there again.

By on Jan 18, 2020

Review comment responded on Feb 1, 2020

Thanks for the great comments. We are glad you enjoyed your stay with us and hope to see you again soon.

5
Partner Couples Family

Hotel a little dated but room was clean and breakfast was good.

By on Jan 5, 2020

Review comment responded on Jan 5, 2020

We appreciate the feedback and hope to see you again soon. We are starting a rooms renovation beginning in February. Randy Light Assistant General Manager

3
Family with small children

It looked like they'd been making updates but you could tell that the hotel was aging. Tiles were chipped, there were some stale smells, floors were not level in some places, etc. The carpet near the walls needed more vacuuming.

By on Dec 30, 2019

Review comment responded on Jan 2, 2020

We do appreciate the feedback. We are scheduled for a rooms renovation beginning the first quarter of this year. We do hope you will give our location another try when in the area. Randy Light Assistant General Manager

5
Family

It was clean and very conveniently located to shopping and dining

By on Oct 1, 2019

Review comment responded on Oct 19, 2019

We appreciate the feedback and do hope to see you again.

3
Everyone

By on Sep 5, 2019

Review comment responded on Oct 19, 2019

We appreciate the feedback and hope to see you again

2
Family Family

Aged room, had bad smell. I will not recommend to others.

By on Aug 14, 2019

Review comment responded on Sep 1, 2019

We appreciate the feedback and will look into the issues noted. We hope you will give us another try if back in the area.

3
Family with small children Family

The hotel, room, and staff were nice. That’s about it. We were put at the end of a hall where there is an exit door (room 224). It was constantly slammed and very loud. It was a heavy door. If it wasn’t slammed it wouldn’t close properly, which is a definite safety concern. It wasn’t nice having people in and out all night. I couldn’t find any vending machines, only the snack area across from the front desk where bottled water was $2.50 each and canned pop was $2 each. The worst part was housekeeping. We were gone all day and expected to come back to a nice, clean room. We were wrong. They didn’t restock the soaps, they didn’t leave another dry cleaning bag, they didn’t clean up the very little trash we left, they didn’t restock the plastic cups we used, they didn’t leave ANY towels except one I had hanging on the shower rod, AND to top it all off, they left plastic trash in our room that WAS NOT OURS. I went to the front desk and was told the best they could do was say it would be cleaned properly the next day. I even had to be given pool towels because they didn’t have any more regular towels. Also, since I prepaid through Orbitz, they couldn’t compensate me anything other than possibly a free night but I’m pretty sure we don’t plan to stay there again. I’ve never had this bad of an experience, and I normally love Best Western, but this just sucked.

By , from Saginaw, MI on Jul 1, 2019

4
Partner Couples Family

Check in was fast and easy, the front desk staff was great, our room was clean but our fridge took really to make things cold, our air conditioning could have been better but all in all we had a pleasant stay.

By , from Fredericksburg, Va on May 22, 2019

Best Western Plus Cary Inn - NC State

1722 Walnut St, Cary, NC 27511
url importing https://www.orbitz.com/Raleigh-Hotels-Best-Western-Plus-Cary-Inn---NC-State.h9324-p2.Hotel-Reviews