NH Queretaro3.5 out of 5.0
Recent guest reviews
The good, quiet rooms, the bad...not really good maintenance in the room, mainly in the bathroom, because the water was running all night, the tiles were detached, and the reading light was extremely strong. Bed and pillows not really very comfortable.
It's very important to be objective when you write a review, personally I seldom do this; in this case is the way to express my deep dissapointment with this hotel. In few words: I can't understand how NH Hotels can put their brand to this property. By points will be easier: 1. At check in, clerk on reception charge me full MXN$4,000 instead of doing the credit card verification (a honest mistake, but if I didn't review my voucher I would have that charge on my card). And if this had been the only mistake, this review wouldn't have existed. *My expected charges were MXN$2,200 for two nights 2. The word to describe hallways: nasty. You could see nail clips on the corridor even when hotel employees just have passed minutes ago through that corridor. 3. Room: I requested two double beds (I was traveling with family). The room design was not to accomodate two double beds, so staying there was awkward. I did find dirty duvets (yellow stains) on the backwards of duvets (deliberately trying to hide the stain instead of changing duvets). Room lacked of sleep pillows (just have one) and bar soap. Bed sheets were the worst quality I ever seen in a hotel like this, very rough cotton. When calling front desk to request more pillows and soaps, their first response was: I will send ONE (we were three guest and a baby) 4. Special experience: I was requested to sign a document a about no smoking policy. At about 6.00 am a very unpleasant and penetrating cigarrette smell filled my room. Best guess: lousy ventilation design and another guest smoking. I booked two nights but ended staying just one and changing hotel.
Stayed overnight, the less than friendly staff couldn't (wouldn't!) help me solve a problem with the air conditioning so most of the time the room was warm. Overall the hotel was clean but the poor quality staff really made the difference. As I checked out I learned that I owed $14.00 pesos for calls made from my room! TWO LOCAL CALLS!!! Also, I asked the reception to have a taxi waiting for me at 6am and they never placed the call. Terrible experience.
The attention is good and they are very polite, they asked you for your stayed at the end and they always have a good face for you. The hotel is clean and very good located, but they don't have toothpaste and didn't take my plates after room service until the next day.
I had the opportunity to stay at NH Queretaro for a couple of days during a recent business trip. The hotel is very modern and functional. I had everything I needed and it is conveniently located, a taxi ride will get you to downtown in less than 5 minutes. The Staff was very friendly and efficient. Heck, They got me a taxi ride within two minutes! Breakfast was delicious and there are plenty of healthy options on their menu. I will be coming back soon since Queretaro is a fantastic city to visit and this is a great place to stay at!
Having stayed in other NH hotels this one in Queretaro seems basic. But don´t be mistaken. The staff is friendly and attend to your requests immediately. The food is good offering a buffet for breakfast with plenty of natural juices and fruits and also a buffet dinner. One can walk to the hotel from the bus terminal across the street. Because of the avenue the cars can be noisy at night but not very much. I´ve stayed on the 3rd floor and it was OK. It has a Gym and a pair of computers for the public. Free WiFi in the room.
first of all, queretaro and guanajuato are my 2 favorite mexican cities. i have been to queretaro several times but this trip was made even better by my stay at this great hotel. the beds are so comfortable. so many amenities are offered here. i was able to use the small gym, the staff can get you a taxi in five minutes and the overall helpfulness of the staff was a pleasant surprise. Marisol, the head of sales, was one of the most helpful staff members i have ever known in an hotel. she politely made sure i got a room of my choice and that all my needs were met. she even made sure i got the best breakfast during my whole trip. the restaurant breakfast was the best meal of my trip. my friend had omelettes and i had several tacos with delicious salsa. they even offered soy milk, granola and "jugos verde." i was very impressed. I cannot thank Marisol enough. she should be promoted to a higher position. she was so professional. I have no complaints. Downtown is a short 5 minute taxi ride into town. queretaro is always recommended and i will return and i will stay at NH again, no doubt. this place has got it all covered.
Some hotels in Queretaro were full and we found place and good price in NH Queretaro. The staff is nice but the rooms are a little noisy. In order to go to downtown we walked almost 1km but the way is nice too.
The hotel is good enough, mostly for business not tourism as there is nothing around to see or buy anything, not even an small store. The food is very good, that is the reason I stayed, it is clean, the people working there is nice. The bed is very good. The parking lot was very good too. What I did no't like was the room key, it was not working properly, the configuration was missed every two days,it was not comfortable to get to the room to find that the key was AGAIN not opening. A not disturb tag in the door could also help, my room didn't have one. Also I have an issue with my bills I am not getting my receipts on time, the emails are not being answered and now I am on the rush on delivering my bills on time. Still waiting.
The hotel has modern instalations, is clean, has good internet wifi, medium breakfast options, room has a good size with a desk for work, bathroom was clean with good appearance. The location was good for work travelers because is close to the road. However if you want go to the downtown need to take a taxi.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Fitness center
Located within a mile (2 km) of Nestle Headquarters, NH Queretaro is within 2 miles (3 km) of Autonomous University of Queretaro. This 3.5-star hotel has 140 rooms and welcomes guests with a restaurant, free in-room WiFi, and free self parking. Also nearby are Santa Rosa de Viterbo Temple and Cerro de Las Campanas National Park.
Enjoy a bite to eat at NH Restaurant, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to noon.
NH Queretaro's 140 soundproofed rooms provide minibars, free bottled water, and safes. 32-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds sport down comforters and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Phones and desks are other standard amenities.
At NH Queretaro, guests have access to a fitness center, free WiFi in public areas, and 4 meeting rooms. You can put free parking to good use if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a computer station, free newspapers, and a terrace.
Reviews from Trip Advisor
69% of guests recommend this hotelTotal of 262 reviews