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Hotel Mision San Gil Querétaro

3.5 out of 5.0

Recent guest reviews

I had a terrible experience in this hotel. I went there this weekend along with my boyfriend's family. We occupied 3 rooms during our stay. When we arrived they couldn´t find our reservation because it got lost in the system and we had to wait for over 30 minutes while the staff made all sorts of excuses. Then we finally got our room and decided to go for a swim and some dinner; we ate at the hotel´s restaurant where the food was just ok (I ordered the chicken salad and it was filled with dressing and the waiter forgot to serve the tortilla chips on the side like I requested, but decided to let it go since it was a minor mistake) When we finally arrived to our room that night, we couldn´t open the door because our key was deactivated and even worse there was a person trying to enter our room since it was assigned to him!! We went rapidly to the front desk to explain the situation and ask for a solution ASAP since there was a stranger with access to our room and all of our stuff. The staff at the front desk reacted quickly but failed to give an apology and took everything so lightly that just made me upset even more. To top everything one of the bedrooms didn´t have electricity almost all Saturday afternoon and the other two didn´t have any water Sunday morning so we couldn´t take a bath until the afternoon. The staff explained to us that all the malfunctions were due to an event (wedding) they held on the weekend but I think that that should never be an excuse, cause weddings happened all the time in all the hotels. I think that after all that it is safe to say that I had a terrible experience at this hotel and I am not planning on returning any time soon.

This is a beautiful hotel at the interstate between Mexico and Queretaro. I've been coming here every year since 1988. The breakfast is so good that we never try a any place else. Staff is always welcoming and the food is delicious

Excellent place, very clean, rooms very nice and beds very confortable, the Staff was extremely kind at the restaurant there was an excellent waiter Miguel Leyva that offered us the best of service. Beautiful gardens

This is a beautiful old hacienda right on the highway. It is less than an hour drive to Queretaro, Tequisquiapan and the wineries. Check-in was slow, mostly due to a large group arriving. Facilities are well kept, pool and gardens are gorgeous. Rooms are cold and a bit outdated but very clean. The restaurant is really good, everyone is attentive and professional. There are peacocks in the hotel, these are cool animals until they start singing by your window at 7 on a Sunday morning.

Came here tonight with a colleague. What a great find! Had the tangerine chicken yum. My colleague had the fish. They made the salsa before our eyes....heaven. Also want to give a shout out about the chocolate cake.....delicious!!!

Came here for a friend's wedding, here goes my review: Hotel: very big and nicely kept premises, it has many amenities and perfect to spend a weekend with the family. Pool is ok, bar could be improved. Room: even though the room is spacious it should have a major renovation and interior uplift. The cable system is ok but no HD available. The room feels kind of old. Food: food is served in a big restaurant and comfortable space. The morning buffet is quite nice with many options. Service is always attentive. I like the concept of this types of hotels, they are perfect for a quick getaway from the city but at the same time I think there is a lot of room for improvement.

I had the terrible idea of going to this hotel for a weekend escape with my mother (72 years old). It was extremely disappointing from the minute I arrived. We were poorly treated throughout to the point that at the end of night 2 I was informed that 'as the hotel had emptied after the long weekend' I had to move to another room, because the hot water was being shut down in my block of rooms. The booking conditions were not honored. I arrived earlier and was quickly brushed off by the 'Manager' (who said the room was full so I had to leave because the room was not ready! He never offered us not even waiting by the pool or in one of their many lounges). I took it cool and took my mum to the movies. I returned at four pm and even then I had to wait for 30 minutes for the room to be ready. The room was in shabby condition. The air conditioning unit never worked. It was super noisy and possibly a health hazard. There were 2 old beds and a table...with no chairs. I called the reception for a chair and they took 3 hours to produce one. We needed 2. The toilet wouldn't flush and the towels were falling apart. We headed to the pool area and I asked a waiter to sell us fries and 2 pina coladas. He said they were out of snacks (at a snack bar!) and brought us 2 tiny plastic cups (10 ounces each). The waiter demanded payment of US$10 there and then and said that 'I didn't have credit with the hotel' (something the inept receptionist never bothered asking me!). I handed the waiter my credit card and asked him to open up a voucher for US$30 for my stay (it was 2 nights anyway and apparently everything was paid). When he returned, he told me that 'an error had been made' and that my card had been charged US$150! After that poor experience, I went to buy medicines and mosquito repellent at their little convenience store. I had about US$20 worth of merchandise and when I tried to pay with my card I was told that they didn't take cards. I asked them to charge it to my room (a huge voucher had already been opened anyway) and they said that the shop was 'cash only!'. At breakfast I had a similar distressing experience. We were told that 'my booking's breakfast consisted on a continental breakfast and not the buffet' something that was never informed to me. I was charged US$15 for 'the difference'. That day, the room was not made until nearly 5 pm. Really poor service all in all and I am never returning back to this facility ever. I hope the charge made to my card is corrected, because this was really a terrible experience.

Really nice hotel. Staff is very friendly and helpful. The Mision is beautiful, the grounds are very peaceful and relaxing. Stayed in room 127, room 126, 127, 128, 129 & 130 are really cute, like mini Misions. Will be back.

Mision San Gil is a converted old hacienda with spacious, well kept gardens and grounds. I think some of the negative reviews do not stress the positives enough: this is not a luxury resort, but it is very comfortable, restful, and clean. About 1/2 hr from Queretaro airport, on the main highway to Mexico City, it is remarkably quiet and peaceful. It is walled and has unobtrusive security, which may not be necessary because Queretaro is probably the safest city in Mexico. The single restaurant serves lavish breakfast buffets, lovely catered meals on the lawn, and lunches and dinners from a sizable menu. Food quality was very good, with fresh produce & meats. Even fish & shellfish was good there. Food was not highly spiced. Wine cellar selection was depleted, but, we still found some excellent local wines. Service was very good. Rooms are typical Mexican tile & plaster, with simple wood furniture and 2 comfortable queen beds. The room and shower is swabbed down daily with chlorine wash water, and the tap water is also chlorinated, so, although old, its quite clean. Two story bedroom wings are quiet, except when high heels walk by. Very nice ballroom/meeting room space. Large pool, pool bar, regular bar, tennis, playground, golf available. Small gift shop, artisans selling leather sculptures. Wifi everywhere, but sometimes intermittent. I had a very restful stay, a successful meeting, and returned home without any intestinal complaints, despite eating cut fruit, juices, ice, & salads; management clearly is careful. I saw many Mexican families having parties, reunions, and a wedding: everyone was having a good time.

In the past I went several times to this place for lunch or breakfast and was an amazing experience. The selection, quality, service and presentation of the food was great. Lately we went there for an early dinner and seems to me like this place has nothing to do with the one I remember. Soup was cold, enchiladas and food in general was not tasty for a restaurant of this class.

Km. 172 Carretera Mex - Qro San Juan del Rio QRO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Located within a leisurely stroll of San Gil Golf Club, Hotel Mision San Gil Querétaro is within a 15-minute drive of University Alfred Nobel de Mexico. This 134-room, 3.5-star hotel welcomes guests with 2 restaurants, an outdoor pool, and free in-room WiFi. Near the airport, the hotel is also within a 30-minute drive of Santa Rosa de Viterbo Temple.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.


Rooms

The 134 rooms are air-conditioned and have an array of amenities, including coffee makers, free bottled water, and safes. LED TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include desks and designer toiletries.


Property features

Guests staying at Hotel Mision San Gil Querétaro enjoy an outdoor pool, a children's pool, and free WiFi in public areas. If you decide to drive, there's free parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this golf hotel include conference space, laundry facilities, and a garden.

Room options

Reviews from Trip Advisor

Trip Advisor aggregated rating

53% of guests recommend this hotel

Total of 324 reviews