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Hotel Florencia

3.0 out of 5.0

Recent guest reviews

Reserved room with 2 QUEEN beds, called and verified yet when we arrived was told they've never had Queen beds just doubles, room was take it or leave it! They said not their fault it's all Expedia. Room was dingy, worn and awful just like the hotel. Had to get another hotel. So I had to pay twice! Even the Uber driver said they had a terrible rep and area of town was bad. No refund they said too. Go elsewhere!

Regular customer here. This hotel has very larger rooms for great price. Location is very good from my favorite restaurants and tollways. Yes bit under staffed but efficient I think. Underrated hotel!!! Hotel restaurants are average. there are many good restaurants I walk..

I checked into my hotel on March 7,2014. There was nobody to help with my luggage to the reception through the stairs door where there is no ramp. They asked me for a deposit if I want to use the TV. Who in this and age does this? I checked into the room which was old and smelly. The towels for OLD and dirty with fresh stains on them. I asked for new set and for hours they were not delivered. I opened up my bedding and saw STAINS all over. You didn't even need ultra-violet lights to see the nasty. I called for housekeeper and they sent me the maintenance guy. He looked at the sheets and rolled his eyes in disgust. He offered me a new room which I took it. I checked into the new room and it wasn't seconds that they guy left I found a HUGE COCKROACH on the bathroom floor. It was that point that I ran out of the room and went to the "buisness center" to use the computers to find a new place to stay. None of the computers from 30 years ago were working. The room was so filthy I was scared of even touching anything. I was a single woman traveler without a cellphone and imagine my situation at that point. I ran out at 9:00 PM and hailed down a cab, jumped in and went to the first reputable hotel on the way, Hilton. I got there shaking and crying . . . Making it short, this hotel must be shut down and any company which is promoting this hotel must cut its ties with it, including Orbitz through which I reserved my hotel.

this hotel had potential but was really run down and not taken care of. The carpet floors were filthy. The price is cheap but next time I would pay more to stay at a nicer place. That being said if you are on a strict budget you might not have that option. The staff was pretty friendly, so no real complaints there. The area it is located in worked for us as our family lives close by but it is not really close to anything else.

Bastante acogedoras las habitaciones las almohadas con la altura perfecta (para quien no tenga problema de espalda) con un colchón que permite un muy buen descanso, bastante recomendable. El bufett para el desayuno muy rico!!!!

Todo muy bien. Rica la comida y el personal genial. La gente muy amable y podría volver a venir. Muy agusto la verdad. En lo personal, sí lo recomiendo. Buena localización y hay alguno que otro OXXO cerca del hotel.

La atención esta bien, en recepción fueron atentos. Las habitaciones son limpias y están muy cómodas, pero las paredes muy delgadas (se escuchaba ABSOLUTAMENTE TODO lo de la habitación junto) Hay puertas dentro de las habitaciones que unen otros cuartos (eso esta bien raro) Algo estaba mal con el aire acondicionado que no se podía apagar, todo el tiempo use chamarra dentro del cuarto. -No lo informe en recepción- El wifi no funciona correctamente, el estacionamiento esta muy amplio.

El hotel esta bien ubicado, cerca de la salida a Celaya y Mexico DF en una zona tranquila y con negocios de comida en sus alrededores, esta muy limpio, tiene estacionamiento techado dentro del hotel, elevador y restaurante.

La atención de la recepcionista pésima, sin ninguna empatía por los huéspedes y siempre con mala cara, siempre he dicho que si no les gusta atender a clientes, que se dediquen a otra cosa. Las habitaciones muy sucias, telarañas, cortinas grises de mugre, sábanas y toallas súper percudidas, pésima imagen. Tan mal estuvo que a pesar de ya haber pagado la habitación, no nos importo y mejor nos salimos y nos fuimos a otro hotel. Jamás lo recomendaría...PÉSIMO!!!!

Recomendado ampliamente, las habitaciones son amplias, cómodas y limpias, las personas que laboran ahí son muy amables. La ubicación no esta nada mal, en general es un hotel bueno para pasar un fin de semana.

Av. Prolongacion Zaragoza 101 Queretaro QRO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Downtown Queretaro within a mile (2 km) of Plaza Santa Maria Bullring, Hotel Florencia is within 2 miles (3 km) of Plaza Galerias Shopping Center. This 3-star hotel has 73 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and free self parking. Also close to this Queretaro hotel are Santa Rosa de Viterbo Temple and Autonomous University of Queretaro.


This hotel serves as home to a bar, along with a restaurant that specializes in international cuisine. Start your day off with breakfast, available for a fee.


Hotel Florencia's 73 air-conditioned rooms provide minibars and safes. Guests can expect to find free WiFi and TVs with cable channels.

Property features

Hotel Florencia offers free WiFi in public areas and a meeting room. You can take advantage of free parking if you drive. Helpful staff is there to provide tour or ticket assistance, as well as offer insight about the area.

Reviews from Trip Advisor

Trip Advisor aggregated rating

18.0% of guests recommend this hotel

Total of 34 reviews