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Hilton Garden Inn Queretaro

3.0 out of 5.0

Recent guest reviews

The hotel is rather new and not many taxi drivers will know where it is located, and most Uber drivers have trouble getting there. The rooms are clean, the staff is friendly, the breakfast has good selections (although the staff at breakfast is sort of disoriented and forks, or spoons, are missing all the time, butter is in the opposite corner from bread, etc.). The housekeeping staff often didn't have enough real coffee for the rooms (only decaf?). No idea why. Generally, we had a good time at this hotel.

Just finished another successful stay at the Hilton Garden Inn in Queretaro, Mexico. I strongly urge you to make this your ´home´ while visiting this beautiful part of Mexico. It is centrally located with easy access to many things. Within a block of the hotel is a great French Bakery and nightly street tacos. There are many restaurants and stores within a few blocks. The service is outstanding - the folks at the front desk make you feel like family. Thanks Alex, Diego and Marianna! The breakfast has a variety of choices along with cooked to order eggs - thanks to Luis, Jazmin, Dalia and Yersain! The rooms are clean and spacious and the beds are very comfortable - thanks to Rutila for the great housekeeping! Management went out of there way to greet us daily, and concierge Eddy is a lot of fun to talk to, not to mention helpful with any request. I have traveled extensively, and would put this hotel up against any I have stayed at before. It is not fancy, but the service and attitude make it one of my favorite hotels. Gracias!

I've only been here an hour and already regret staying here. I prebooked my room on the Hilton website, taking the time to search through the rooms to find one with a single king bed rather than two queen ones. Upon arrival the deskperson tells me I'm in a room with two queen beds, is that OK. I'd said I'd prefer a single king bed to which he replied something to the effect you 'll be OK in this room and didn't even search for a room with a king bed. OK, I'll survive in my assigned room, but then why waste my time asking me to prebook my room? I get to my room and try unsuccessfully to get on the internet. It turns out that the password that I was given at the front desk had expired and I needed a new one. Is it that hard to hand out current passwords? So it's late afternoon and I'm a bit hungry from traveling and would like to have something light but decent to eat. I see from the literature in the room that they have a "Pavillion Pantry" in the lobby that carries sandwiches, salads, etc. What a great idea I think as I make my way downstairs. Unfortunately, when I get there I see they basically only have junk food and beverages. Really?! Not looking forward to finding out what other disappointments lay in store for me here!

The hotel, the rooms, the check in / check out, is what you would expect and deserve at Hilton. The restaurant is crap. It's not the food, it's the service. It can't be slower. I mean, it would have been faster had I cooked my own food. One night I ordered room service. Three milk shakes and cheese cake. One hour! Can you believe? One hour to take the stuff to my room. So, if you're not planning to have breakfast/lunch/diner at the hotel, everything else is fantastic and you will enjoy your visit to this hotel.

The hotel is in a fairly good location, the room was fine, the breakfast was fine. The bed was really comfortable. The water in the pool was so cold. But overall - nothing special. But not bad at all.

Comfortable beds, quiet for the most part nice breakfast with good choices of fruit, pretty friendly employees. Very plain and simple, nothing fancy, fairly close to the historic center, and decent price.

Clean and fairly new and reasonably priced. No real restaurants other than internal but for the price it is ok. There is a Papa John's pizza located in the same complex but it is a review on its own (skimpy on the toppings). Overall a good value for those that expect Hilton service.

Hotel accommodations were clean and well kept.The staff were wonderful and helpful. Breakfast was great. My only issu was facecloths? They never had them in the room. Had to ask the desk. But overall I recommend this hotel highly.

The breakfast and room service were horrible. There is no business center - despite what the website states. Front Desk is friendly - just do Not eat here. Rooms are noisy and the noise from the local wings rest

I stayed there in October, November, January, and February for work. They had an airport shuttle driver at the airport waiting. They have a very good breakfast with omelets made to order. The staff is very nice and helpful. They also speak good English, which is great for travelers that know little Spanish. The rooms were very clean with a fridge and microwave. Make sure you get two key cards, as the power in the room requires a key card to turn on. There are lots of restaurants in the complex surrounding the hotel, including a very good new burger joint. You have to go to one of these restaurants or a carry out a couple blocks away if you want alcohol. The workout area has lots of free weights, a weight station machine, two treadmills, and two stepper machines. Overall, the hotel was a very capable home away from home for 15 days over the last few months. The helpful staff and drivers made it a good visit.

Prolongacion Ignacio Zaragoza 99 -1 Queretaro QRO

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Located in Downtown Queretaro, Hilton Garden Inn Queretaro is within a mile (2 km) of sights such as Plaza Santa Maria Bullring and Plaza Galerias Shopping Center. This 102-room, 3-star hotel has an outdoor pool along with a 24-hour fitness center and free in-room WiFi. Santa Rosa de Viterbo Temple and Autonomous University of Queretaro are also close to this Queretaro hotel.


Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a cooked-to-order breakfast is served each morning for a fee.


All 102 air-conditioned rooms feature MP3 docks, microwaves, and refrigerators. Guests can expect 42-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer rainfall showers, hair dryers, and designer toiletries. Coffee makers, free bottled water, and ceiling fans are also standard.

Property features

At Hilton Garden Inn Queretaro, guests enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available on request). Staff members are on hand to provide dry cleaning/laundry services, tour or ticket assistance, and luggage storage. Additional amenities include 4 meeting rooms, conference space, and a 24-hour business center.

Room options

One King Bed

King 1 | Sleeps 2

King Bed Bedroom Suite

King 1 | Sleeps 4

Room, 2 Queen Beds

Queen 2 | Sleeps 4

Room, 1 King Bed

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

85% of guests recommend this hotel

Total of 387 reviews